Review for Atlantic Hearing Care, Inc - Swampscott, MA By…read moreCarl Christie - Nahant, MA I'd like to share my experience with Atlantic Hearing Care, Inc at 990 Paradise Rd, Suite 3A, Swampscott, MA--especially with Dr. Taylor Chabot, Au.D. Taylor is exceptionally knowledgeable, educated, and experienced across all aspects of audiology. She understands both the unique challenges her patients face and the wide range of hearing equipment options available, including the subtle differences between specific devices. Taylor is kind, patient, and friendly, and it's clear that she genuinely enjoys her work--helping people improve their quality of life through better hearing. I also had a very positive experience with Atlantic's newer audiologist, who was professional and attentive throughout my visits. Finally, I'd like to recognize Karen Tracchia, Patient Care Coordinator, who was always welcoming and upbeat. Her friendly energy made each visit a pleasure from the moment I walked through the door. As I continue my audiology journey, Atlantic Hearing Care will certainly remain an important part of it. Respectfully, Carl Christie Nahant, MA

Let's start off with three facts about me:…read more 1. I spend a lot of time in noisy places. 2. I like music. 3. I like my ears. so - what does 1 + 2 + 3 equal? Custom headphones. Oh yes. Custom baby. I got sick and tired of all the commercially available headphones out there - they're either too big, don't block enough noise, too uncomfortable, or suffer from any other massive problem. So I decided to have custom headphones made that were actually molded to fit my ear perfectly while also blocking off ambient noise. I called around to the local Westone dealers (as Westone is one of the major groups that do custom headphones) - and Audiology Services quoted me the cheapest price - $90. Apparently their main business is hearing aids - but they do these custom headphone molds as well. I went in and met one of the audiologists there, Gayle Nye (on a side note - I love that job title). Gayle was courteous, knowledgeable, and professional. Heck, we even share the same alma mater. Work was done quickly and well. If I had to complain about anything - it'd be that they quoted me $90, but when I came in they realized that the proper price was $100. They apologized for this, but it was still annoying. Even at that price they were more than $50 cheaper than the next cheapest group I spoke with. Highly recommended.

I have been seeing Roney Desousa, Hearing Instrument Specialist at Audiology Services of Belmont…read morefor several years. He has provided excellent service for my hearing aides from cleaning them, changing my domes & assisting any hearing aide problems I may experience. He is as pleasant as he is knowledgeable in his field. I always feel confident in his ability to assist & I highly recommend him. In addition the entire support staff are very professional & friendly. Margaret Lynch

I admit, I put off getting hearing aids for years. I know I should have gotten them YEARS ago. I…read morefinally made the decision around Christmas to get them and try them out to hear the family around the holidays. I wasn't sure at first if I wanted to purchase anything on the day of my first appointment but the fact that they will refund your money within 30 days if you don't like the aids was very appealing. And if I waited any longer, I wouldn't have gotten them in time for Christmas. Well, it's been about 2 months with my hearing aids and I absolutely LOVE them! I purchased a pair of ReSound hearing aids that are compatible with my iphone and there are so many useful features that I didn't know could exist. I even misplaced the aids in my house one day and was able to track them down with the GPS feature, very cool! Charlie (the provider) really knows his stuff and whenever I have called the office, the staff has always been so kind and accommodating. I've only needed a few adjustments before the aids really felt like they were tuned to my personalized hearing. I highly recommend DHA to anyone!

Buyer beware!! This is actually a small office space that Hear More Associates of Lexington rents…read morein North Andover. Their main office is in Lexington, MA and appointments in North Andover are hard to come by. When you do get an appointment at the NA office you'll find they have no staff, equipment or supplies needed to fully service your hearing aids. So far, my experience with this office has been extremely frustrating and disappointing. Check out the reviews for Hear More Associates in Lexington to get a better idea of what to expect. Unfortunately, I got fooled by the high rating for "Discount Hearing Aids" North Andover.

I am really impressed with the eye team at Mass Eye and Ear in Stoneham. I have been going there…read morefor a few years. It's important to get there early, it's a busy practice and they have lots of tests but at least there is a nice waiting area in between them. I have a few eye issues but I feel really confident with my doctors, they do a great job of explaining treatments, procedures, and addressing my concerns. And, I am happy that I don't have to drive to Boston for quality eye care.

My wife has a problem with hearing, and we live in Stoneham, so we went…read moreto 41 Montvale Ave. and saw Dr. Insalaco. He was very helpful, checked my wife for any obvious organic problems, and referred us to the Hearing Aid center at 1 Montvale Ave. in Stoneham for a hearing test. We found Dr. Insalaco very helpful and answered all of our questions and set up a follow up visit after the hearing test. He was very helpful and we felt fortunate to have seen him.

I was thrilled to work with Moon Hearing 4 years ago. I came to them after having a very bad…read moreexperience with another hearing aid specialist in Burlington. I was able to get the exact same hearing aids for $2000 cheaper with Moon Hearing. I have been wearing hearing aids since I was 14 years old. Going through Moon Hearing has been the best experience I have encountered in all these years. They were very professional and accommodating to my needs. I just purchased a brand-new pair of hearing aids that they had never used before. They were quick to call the manufacturer to understand all the options that are available with these aids. I am quick to recommend Moon Hearing to anyone who is in the market for hearing aids.

Had a horrible experience with Moon. This place is one of only two Eastern Mass. providers for my…read moreinsurance plan's hearing aid discounts. Made an appointment to get info and a quote on hearing aids prescribed for me by my audiologist. The person I saw seemed surprised that I already knew what I wanted, and that I declined the expensive add-ons and services she recommended. Then she told me that I hadn't done enough research online before my visit. No hearing test was performed (I brought my own), no hearing aids were evaluated, no ear molds were fitted... but yes, you owe us $75 for your visit today! Now I know why I was the only patient in the office that day. These guys are very scammy. Approach with caution.

I should do 2 Yelp reviews in order to give Dr. Melonie Marple the 10 she and her practice deserve…read more We met Dr. Marple with our 3 week old baby. Amidst many tears, lots of questions and then whatever other questions we thought of as we met with her, we were thoughtfully guided along as to what type of hearing aid to get for our son. It is now 6+ years later and there will never be enough praise for the welcoming environment and the high-level of expertise at Audiology and Hearing Solutions. Dr. Marple is a true partner to us in making sure our son is well-equipped. Any family I meet that needs to get hearing aids for their child, I tell them THIS is THE place to go.

Dear Melonie Marple, Au.D. CCC-A, Director and Board Certified Audiologist, owner of Audiology and…read moreHearing Solutions, Inc. It appears that you are incorrect and mistaken in your statements and please remember it was your choice not to be available to talk to us in our many attempts via phone and in person at your office in Winchester. Happy to see that you have time for us now since it involves the Yelp review. Your statement: I apologize that your insurance gave you bad information - Dear Melonie, BCBS told us two important points 1, we have a hearing test for $0 cost to us for the entire family and 2, BCBS confirmed that the test would have been free if Audiology and Hearing Solutions would have performed that free test vs the comprehensive test. That still stands today with BCBS. Your statement: But to set the record straight, your children had hearing concerns that necessitated a diagnostic evaluation. - Dear Melonie, why you either did not look at your records or ignore what's in your records, that is entirely your call. Your records should show that the reason we all went for the free hearing test was originated by me telling my Husband, he can't hear me. That was also a discussion point with one of your doctors when my husband was asked "why are you getting the hearing test done, do you have any symptoms or concerns". No, there was no concern about our kids having any hearing issue, the kids got tested because BCBS told us everyone in the family can get the free test. Your statement: I complete testing based on the patient's needs not what an insurance company dictates. - Dear Melonie, we scheduled and got confirmed the free test with Audiology and Hearing Solutions. At no time did we receive any information from Audiology and Hearing Solutions that this changed until Audiology and Hearing Solutions invoiced us, nearly $800. Your statement: If I did not do this, then I would not be following my code of conduct and ethics. This is in no way taking advantage of you, I do not know anything about the insurance plan or what they pay when I complete my testing. I do what is best for the patient. - Dear Melonie, this is not your hospital environment anymore, you decided to have your own practice and I will follow up on my reading on your ethics and business ethics. Your statement: Your insurance did pay their portion, and just so we are transparent, the deductible for you and your wife was $64.74 each and $150.15 for your children. This adds up to $431.78 that you paid, not $800 as you indicated in your review. - Dear Melonie, as you stated (your words) "... not know anything about the insurance plan or what they pay ...", still you are correct that BCBS paid you on the comprehensive test that someone at Audiology and Hearing Solutions invoiced to BCBS and, you are also correct that we got the subsequent deductible on the comprehensive test. Unfortunately, we expected our deductible to be $0. You publicly post what you believe our deductible was so why not post the payment Audiology and Hearing Solutions received from BCBS for the comprehensive test vs the payment Audiology and Hearing Solutions should have received on the free test ? Your statement: While I appreciate you indicating that our practice was a pleasant experience, I think this review would have been better placed on your insurance's review page. - Dear Melonie, I understand your position and your attempt to protect your business now, even true you don't know anything about billing, looking up records, engaging in conversations with customers that like to talk to you (prior to posting at Yelp) and that you have given us the impression that you see yourself as the "Dr. House" of audiology disregarding parents, customers and insurance ethics. The visits to your office can be described as pleasant. I can also tell you if you had discussed with us that you would like to proceed beyond the agreed visit parameters, we could have avoided this entire situation. So, NO that review is placed correctly with Audiology and Hearing Solutions. Our Family is happy that you are not a Dentist. I can just see getting my child back with braces when she was sent in for a cavity. I am considering contacting the governing agency for your license to practice because your belief in what is ethical should be reviewed.

I have been going to Andover Hearing Center for over 3 years. Wendy is Wonderful. She always…read moremakes me feel good. There is no problem she can't handle. I would recommend her in a heartbeat. The office staff is also great, which is not always the case in all doctors offices. I have never had any kind of problem getting an appointment, and Wendy is always on time. Thank you.

Wendy did a tremendous job helping my father with his hearing aids. She also setup a system that…read morebroadcasts his tv audio directly to his hearing aids. It works great. He loves the system and not having to read close caption anymore. I highly recommend her. Thank you Wendy!

This specialist doctor's group in eye, ear and throat diseases is the best I have encountered in a…read morelong time. ALL the staff is considerate, fast and fun to work with. No bureaucracy other than the minimum. They make you feel that they are there primarily to take care of your health issues and they are exceptionally focused on that. I came there with a self-diagnosed severe central vision loss problem and the administrative staff already acted swiftly on that on the phone by getting me an immediate appointment and I got to see the ophtalmologist superfast after prepping by the technician and the doctor spent a lot of time with me without rushing and made a spot on diagnosis (unfortunately very bad news for me) and she referred me to the best surgeon around and got me an appointment with him the next day, despite his months long booked appointment list. At the surgeon her diagnosis got confirmed and I was scheduled for surgery and treatment right away. The doctor at Arrigg Associates followed up without me asking by inquiring by phone how the visit went.. And when I got some additional issues later they were also very helpful and fast to respond. How great to have found those rare old-fashioned 'focused' and enthusiastic doctors (and all their equally good staff), we all would wish to have. I would have given them 6 stars if it were possible

I have been going here for my eyes for ears now and I must say, my last experience was awful. I…read morewent for my yearly eye check up on a Friday afternoon around lunch time. I go to check in and I am about third or fourth in line; no big deal, it's a Friday afternoon, it's right after lunch, it's bound to be a little busy, right? I arrived early just incase it was indeed busy. It took me 15-20 min to just get checked in There was only one receptionist checking patients in. To me, she seemed very unpleasant, had a look on her face which clearly showed she didn't want to be there and, was just taking her time and had no sense of urgency. There was one worker who asked the receptionist if she needed help to which said receptionist said "no, I'm good". I would have totally been alright with standing in line if this receptionist didn't have the attitude that she did. Her attitude along with taking her time really put a sour taste in my mouth. After all of that, I am sitting in the waiting room. My appointment was at 1:30. Then 2:00 comes, I'm still in the waiting room - no big deal, everyone expects to wait a bit at the doctors office, right? 2:30 comes, still in the waiting room. An older gentleman asks how long I have been waiting to go in, I told him an hour and he goes to me "I've been waiting almost TWO HOURS!" Finally @ 3:00, I get called in. I get it, doctors offices are busy, 9 times outta 10 we never get called in on time, its expected. However, it's a little ridculous that I waited an HOUR AND A HALF to get called in. After I get called in, the assistant does her thing, checks your eyes, dialates them and of course, before the check up can proceed any further, the drops that dialate your eyes have to settle in, which takes about 15 minutes. I waited over ANOTHER HOUR before I got called back in. The rest of the check up proceeds and I am all set. I checked my phone, it was about 4:15. I was at the eye doctors for THREE hours for a routine eye check up. I don't know what happened that day. Maybe they were under-staffed, maybe they over-booked. Either way, this experience put a bad taste in my mouth and I am considering switching eye doctors