Dear Melonie Marple, Au.D. CCC-A, Director and Board Certified Audiologist, owner of Audiology and…read moreHearing Solutions, Inc. It appears that you are incorrect and mistaken in your statements and please remember it was your choice not to be available to talk to us in our many attempts via phone and in person at your office in Winchester. Happy to see that you have time for us now since it involves the Yelp review. Your statement: I apologize that your insurance gave you bad information - Dear Melonie, BCBS told us two important points 1, we have a hearing test for $0 cost to us for the entire family and 2, BCBS confirmed that the test would have been free if Audiology and Hearing Solutions would have performed that free test vs the comprehensive test. That still stands today with BCBS. Your statement: But to set the record straight, your children had hearing concerns that necessitated a diagnostic evaluation. - Dear Melonie, why you either did not look at your records or ignore what's in your records, that is entirely your call. Your records should show that the reason we all went for the free hearing test was originated by me telling my Husband, he can't hear me. That was also a discussion point with one of your doctors when my husband was asked "why are you getting the hearing test done, do you have any symptoms or concerns". No, there was no concern about our kids having any hearing issue, the kids got tested because BCBS told us everyone in the family can get the free test. Your statement: I complete testing based on the patient's needs not what an insurance company dictates. - Dear Melonie, we scheduled and got confirmed the free test with Audiology and Hearing Solutions. At no time did we receive any information from Audiology and Hearing Solutions that this changed until Audiology and Hearing Solutions invoiced us, nearly $800. Your statement: If I did not do this, then I would not be following my code of conduct and ethics. This is in no way taking advantage of you, I do not know anything about the insurance plan or what they pay when I complete my testing. I do what is best for the patient. - Dear Melonie, this is not your hospital environment anymore, you decided to have your own practice and I will follow up on my reading on your ethics and business ethics. Your statement: Your insurance did pay their portion, and just so we are transparent, the deductible for you and your wife was $64.74 each and $150.15 for your children. This adds up to $431.78 that you paid, not $800 as you indicated in your review. - Dear Melonie, as you stated (your words) "... not know anything about the insurance plan or what they pay ...", still you are correct that BCBS paid you on the comprehensive test that someone at Audiology and Hearing Solutions invoiced to BCBS and, you are also correct that we got the subsequent deductible on the comprehensive test. Unfortunately, we expected our deductible to be $0. You publicly post what you believe our deductible was so why not post the payment Audiology and Hearing Solutions received from BCBS for the comprehensive test vs the payment Audiology and Hearing Solutions should have received on the free test ? Your statement: While I appreciate you indicating that our practice was a pleasant experience, I think this review would have been better placed on your insurance's review page. - Dear Melonie, I understand your position and your attempt to protect your business now, even true you don't know anything about billing, looking up records, engaging in conversations with customers that like to talk to you (prior to posting at Yelp) and that you have given us the impression that you see yourself as the "Dr. House" of audiology disregarding parents, customers and insurance ethics. The visits to your office can be described as pleasant. I can also tell you if you had discussed with us that you would like to proceed beyond the agreed visit parameters, we could have avoided this entire situation. So, NO that review is placed correctly with Audiology and Hearing Solutions. Our Family is happy that you are not a Dentist. I can just see getting my child back with braces when she was sent in for a cavity. I am considering contacting the governing agency for your license to practice because your belief in what is ethical should be reviewed.

Dr. Marple is amazing! She is one of the best doctors ever. Mom saw her for a long time, and she…read morewas always listening to Mom's issues and helping her hear better. She understands her patients and is kind and considerate. We highly recommend Dr. Marple!

Dr. Ring and her staff are very pleasant and easy to work with. My new hearing aids have changed…read moremy life. Highly Recommended!

From the owner: Audiology and Hearing, Solutions Inc. provides hearing tests, hearing equipment, and hearing aids…read moreservices to the Greater Boston, MA area.

I have been seeing Roney Desousa, Hearing Instrument Specialist at Audiology Services of Belmont…read morefor several years. He has provided excellent service for my hearing aides from cleaning them, changing my domes & assisting any hearing aide problems I may experience. He is as pleasant as he is knowledgeable in his field. I always feel confident in his ability to assist & I highly recommend him. In addition the entire support staff are very professional & friendly. Margaret Lynch

Initially I wasn't coming out here to do a review. Just Checking The Hours. And wasn't intended on…read morewriting a review. I saw this when I did my search. I came across 4.5 *****. How can this be true? I saw one star review. When I damaged my hearing aid. They gave me another one for a replacement. Until they could FIGURE HOW AND WHY! All I can say is that this business. Never makes us feel like an inconvenience to them. Wait time. Never I came in once without an appointment. They totally helped with my minor issue.

The service here is superb! The audiologists are seasoned…read moreand extremely helpful and pleasant. I am a physician and admittedly, my standards are very high. West Newton Hearing has gone above and beyond. If you're going to use hearing aids, why not see the best audiologists to get the maximum use out of them. LS

Excellent customer service. Very knowledgeable and friendly staff. Super professional and…read morehelpful. I'd recommend to anyone looking for a new audiologist.

I was referred to Atlantic Audiology for their wonderful service about six years ago by a close…read morefriend. Dr. Ella and the lovely staff are very knowledgeable and professional. They have convenient hours, including walk in hours, and are happy to help! Prices are very reasonable, too, and they sell quality products! I highly recommend this company!!!! Prices are very reasonable, too, and

I took my 77 year old father here to have his hearing checked. They were very personable and did an…read moreexcellent job. But we didn't get the hearing aid here. Why not you ask? Well, when they realized my dad was a vet, they suggested he go to the VA hospital instead. My dad never saw combat, having served only a few years between wars. He didn't think he qualified for anything. Thanks to Atlantic Audiology we learned that one VA benefit is hearing aids and that it doesn't matter whether you see combat or not. It isn't every day a business does the right thing instead of taking advantage of its customers. If you want an honest assessment of your hearing and your options then you should definitely go to Atlantic Audiology.

went to Mass Audiology - This office does not have licensed audiologist. Joanne Gillespie-Rapa is…read morenot a Board-certified audiologist. She is a "Hearing Consultant". She was was unable to demo the proper hearing aid for my hearing loss. I gave her time to consult with her resources, made an appointment 2 weeks later; When I showed up at my second meeting with Joanne, I was advised after I showed up that the audiologist was unable to accommodate my degree of hearing loss and refereed me to another audiologist. A simple phone call, instead of an office visit would have been more suitable. Do not waste your time with this office. They are not qualified.

A huge shout out to Beltone-Saugus and Anita!!! The best…read moreplace if you need hearing aids or service. I am so happy with the service I received from Anita!! She is the best. Hearing aids can be a bit complex these days but Anita walked me through all my questions with patience and kindness Thank you so much Janice

My family dealt with Emily and couldn't be more pleased. she is extremely knowledgeable,…read morecompassionate and kind. if anyone needs hearing aids, Beltone in Saugus is the place to go, and ask for Emily.

Rushes, and makes patients feel like everything is quick and out the door. Does not use audiologic…read morebest practices; refuses to do in ear measurement. Can't make patient app take full advantage of remote care and doesn't want to take the time to enable. Struggles to get in office fitting software to work properly. Treats patients like they are a burden and making hearing the best it can be is not worth the effort. Not friendly at all. Was my only in network choice. Quite dissatisfied.

I purchased hearing aids at Mario 2023. I now need an annual follow up and adjustment…read more It is impossible to speak to anyone at this practice. When calling, automated phone states leave a message and someone will respond by next business day. I've left several messages and never received a response. I emailed, and never received a response. Is this place out of business?