Dear Melonie Marple, Au.D. CCC-A, Director and Board Certified Audiologist, owner of Audiology and…read moreHearing Solutions, Inc. It appears that you are incorrect and mistaken in your statements and please remember it was your choice not to be available to talk to us in our many attempts via phone and in person at your office in Winchester. Happy to see that you have time for us now since it involves the Yelp review. Your statement: I apologize that your insurance gave you bad information - Dear Melonie, BCBS told us two important points 1, we have a hearing test for $0 cost to us for the entire family and 2, BCBS confirmed that the test would have been free if Audiology and Hearing Solutions would have performed that free test vs the comprehensive test. That still stands today with BCBS. Your statement: But to set the record straight, your children had hearing concerns that necessitated a diagnostic evaluation. - Dear Melonie, why you either did not look at your records or ignore what's in your records, that is entirely your call. Your records should show that the reason we all went for the free hearing test was originated by me telling my Husband, he can't hear me. That was also a discussion point with one of your doctors when my husband was asked "why are you getting the hearing test done, do you have any symptoms or concerns". No, there was no concern about our kids having any hearing issue, the kids got tested because BCBS told us everyone in the family can get the free test. Your statement: I complete testing based on the patient's needs not what an insurance company dictates. - Dear Melonie, we scheduled and got confirmed the free test with Audiology and Hearing Solutions. At no time did we receive any information from Audiology and Hearing Solutions that this changed until Audiology and Hearing Solutions invoiced us, nearly $800. Your statement: If I did not do this, then I would not be following my code of conduct and ethics. This is in no way taking advantage of you, I do not know anything about the insurance plan or what they pay when I complete my testing. I do what is best for the patient. - Dear Melonie, this is not your hospital environment anymore, you decided to have your own practice and I will follow up on my reading on your ethics and business ethics. Your statement: Your insurance did pay their portion, and just so we are transparent, the deductible for you and your wife was $64.74 each and $150.15 for your children. This adds up to $431.78 that you paid, not $800 as you indicated in your review. - Dear Melonie, as you stated (your words) "... not know anything about the insurance plan or what they pay ...", still you are correct that BCBS paid you on the comprehensive test that someone at Audiology and Hearing Solutions invoiced to BCBS and, you are also correct that we got the subsequent deductible on the comprehensive test. Unfortunately, we expected our deductible to be $0. You publicly post what you believe our deductible was so why not post the payment Audiology and Hearing Solutions received from BCBS for the comprehensive test vs the payment Audiology and Hearing Solutions should have received on the free test ? Your statement: While I appreciate you indicating that our practice was a pleasant experience, I think this review would have been better placed on your insurance's review page. - Dear Melonie, I understand your position and your attempt to protect your business now, even true you don't know anything about billing, looking up records, engaging in conversations with customers that like to talk to you (prior to posting at Yelp) and that you have given us the impression that you see yourself as the "Dr. House" of audiology disregarding parents, customers and insurance ethics. The visits to your office can be described as pleasant. I can also tell you if you had discussed with us that you would like to proceed beyond the agreed visit parameters, we could have avoided this entire situation. So, NO that review is placed correctly with Audiology and Hearing Solutions. Our Family is happy that you are not a Dentist. I can just see getting my child back with braces when she was sent in for a cavity. I am considering contacting the governing agency for your license to practice because your belief in what is ethical should be reviewed.

Dr. Marple is amazing! She is one of the best doctors ever. Mom saw her for a long time, and she…read morewas always listening to Mom's issues and helping her hear better. She understands her patients and is kind and considerate. We highly recommend Dr. Marple!

I am really impressed with the eye team at Mass Eye and Ear in Stoneham. I have been going there…read morefor a few years. It's important to get there early, it's a busy practice and they have lots of tests but at least there is a nice waiting area in between them. I have a few eye issues but I feel really confident with my doctors, they do a great job of explaining treatments, procedures, and addressing my concerns. And, I am happy that I don't have to drive to Boston for quality eye care.

My wife has a problem with hearing, and we live in Stoneham, so we went…read moreto 41 Montvale Ave. and saw Dr. Insalaco. He was very helpful, checked my wife for any obvious organic problems, and referred us to the Hearing Aid center at 1 Montvale Ave. in Stoneham for a hearing test. We found Dr. Insalaco very helpful and answered all of our questions and set up a follow up visit after the hearing test. He was very helpful and we felt fortunate to have seen him.

I was referred to Atlantic Audiology for their wonderful service about six years ago by a close…read morefriend. Dr. Ella and the lovely staff are very knowledgeable and professional. They have convenient hours, including walk in hours, and are happy to help! Prices are very reasonable, too, and they sell quality products! I highly recommend this company!!!! Prices are very reasonable, too, and

I took my 77 year old father here to have his hearing checked. They were very personable and did an…read moreexcellent job. But we didn't get the hearing aid here. Why not you ask? Well, when they realized my dad was a vet, they suggested he go to the VA hospital instead. My dad never saw combat, having served only a few years between wars. He didn't think he qualified for anything. Thanks to Atlantic Audiology we learned that one VA benefit is hearing aids and that it doesn't matter whether you see combat or not. It isn't every day a business does the right thing instead of taking advantage of its customers. If you want an honest assessment of your hearing and your options then you should definitely go to Atlantic Audiology.

Rushes, and makes patients feel like everything is quick and out the door. Does not use audiologic…read morebest practices; refuses to do in ear measurement. Can't make patient app take full advantage of remote care and doesn't want to take the time to enable. Struggles to get in office fitting software to work properly. Treats patients like they are a burden and making hearing the best it can be is not worth the effort. Not friendly at all. Was my only in network choice. Quite dissatisfied.

I purchased hearing aids at Mario 2023. I now need an annual follow up and adjustment…read more It is impossible to speak to anyone at this practice. When calling, automated phone states leave a message and someone will respond by next business day. I've left several messages and never received a response. I emailed, and never received a response. Is this place out of business?

Had a horrible experience with Moon. This place is one of only two Eastern Mass. providers for my…read moreinsurance plan's hearing aid discounts. Made an appointment to get info and a quote on hearing aids prescribed for me by my audiologist. The person I saw seemed surprised that I already knew what I wanted, and that I declined the expensive add-ons and services she recommended. Then she told me that I hadn't done enough research online before my visit. No hearing test was performed (I brought my own), no hearing aids were evaluated, no ear molds were fitted... but yes, you owe us $75 for your visit today! Now I know why I was the only patient in the office that day. These guys are very scammy. Approach with caution.

This office practices tricky tactics. I brought my 97 year old mother…read more in for an evaluation of purchasing a new hearing aid. I confirmed multiple times in advance there would not be a charge. As we were leaving the receptionist asked the doctor (Dr. Nataliya V. Ayzenberg) for a bill. The doctor said there is no bill. But when I got home I got a phone call saying they forgot to charge us $75. I told them we originally had an appointment in October which I canceled when they told me there would be a $75 office visit charge and an unknown dollar amount to get it repaired. so I canceled the appointment as we decided it would be better to do an evaluation for a new one since this one had already been repaired once for a $250 charge and Tufts was offering new hearing aid for $250. When I made the new appointment for November I explicitly stated that I was solely coming in for an evaluation to get a new hearing aid at the cost of $250. I confirmed at least three times during that conversation that there would not be an office visit charge. I also confirmed this with Hearing Care solutions who contracts with Tufts. During the appointment the doctor said oh you already have hearing aids. let me dry them for you and see if this resolves the problem. She also informed us that we could buy a hearing aid dryer for $25 if we have a problem in the future with the aid, which we said we would purchase and did. Had the doctor told me this would then cause us to be charged $75 I would have declined the offer for her to clean them as I was purchasing the dryer and could do it myself. obviously she was also not aware of the $75 charge as I stated above when we were leaving the receptionist asked her for a bill and she said there was not one because it was a hearing Care solutions case. They have now sent this to a collection agency. I would not recommend this office as they are practicing deceptive tactics.