I had a disappointing experience at this office. My appointment was scheduled around lunchtime, and…read morefrom the moment I arrived, things felt chaotic. The person checking me in kept mentioning that "everyone was at lunch," which didn't exactly inspire confidence. The whole visit felt very disorganized. I was moved through four different rooms for what should have been a routine appointment. One for check-in, another for testing, a third to answer questions, and a fourth to see the doctor. After my exam, I had to stand around waiting to check out because it seemed like a new employee was being trained. One person was trying to do their own job while training someone, while several other staff members were just standing around. My appointment was a routine contact lens and glasses exam. They didn't have trial lenses in my new prescription, which wasn't a big deal because they said they could order them and have them in a couple days. Great! But when I went back to pick up the trial lenses, the check-in process felt just as disorganized as my first visit. I eventually got the lenses, and the doctor told me to try them out and come back if they didn't work for me. Unfortunately, they weren't a good fit, so I called to ask about trying a different brand. I was told they didn't have trial lenses for the new brand again and it would take two weeks to get them. I was confused because my first set only took a couple of days to come in. On top of that, the office was closed for a full week around the July 4th holiday, so now I'm looking at almost a month just to try a second pair of contacts. My concern is, what if this second pair doesn't work either? Am I going to have to wait another two weeks? Trying different lenses is a normal part of getting the right fit, but the whole process has been much slower and more frustrating than it should be. Overall, the office just felt very disorganized, and the contact lens process has been unnecessarily drawn out. I left feeling more frustrated than anything else. Also, they might want to talk to the staff about walking around vaping in their scrubs around the parking lot it's not a professional look for a medical office.

Dr. Robert Levy my Optometrist did a fine job in describing my eyes and their condition. Also these…read moreemployees were very kind and helpful to me: Darlin, Wendy, Jiavana and Sean. Thank you

I've been going there for several years and also had eye surgery with Dr. Chin. He is an amazing…read moredoctor. The whole staff is very nice and they are always there to help you.

I had appointment to get evaluate regrding need for cataracts. Doctor never looked at my eyes…read more Woman put too many eyedrops in my eyes and now all blurry. One of the test was not done but they sent records and it was included. as done is You should see doctor first before any testing done! It appears is an assembly line to get you to scheduled to sign up for cataracts surgery. Doctor badgered me! No explanation of anything! Would not recommend them! I would not recommend them!

This was the 2nd time I had an appointment with Dr. Orenberg. The first time he was very…read moreprofessional . The second time did not go well. He was very abrupt, was unable to provide a new prescription for glasses. He couldn't get a "reading". Could have been my eyes hadn't recovered from the eye drop dilation- go figure. It wasn't until I I went to the patient visit result website that I found out I have cataracts in both eyes. Dr. Orenberg didn't say anything about cataracts.

From the owner: "Our contemporary facility with state-of-the-art equipment best meets the eye care needs of our…read morepatients with cataract, diabetes, macular degeneration, glaucoma, eye plastic surgery, pediatric eye care and refractive needs," Dr. Stoler said. "We are fortunate to have such a central location that offers convenient appointments to North Shore Boston patients." "We really enjoy getting to know our patients well. Because of the relationships we develop, it is extremely gratifying when I can help to improve their vision" states Dr. Orenberg.

Tried to make an appointment, but he doesn't do Veterans. They don't except payment from the…read moreVeterans Administration, The lady that handles billing had quite a condescending attitude .

I have been a patient of Dr. Rodman's for many years. I followed him from a prior practice to…read moreMicrosurgical Eye Consultants and it is worth traveling the extra distance. He is a highly skilled professional, very knowledgeable on the latest surgical procedures, and always takes time to answer questions, find solutions, and go above and beyond to ensure his patients get the best care. I recently had cataract surgery and had lots of questions prior to surgery about the procedure, expected results, and the potential for any problems. Dr. Rodman took a lot of time to answer my questions and ensure I was comfortable with the answers. I have always received excellent care from him and he's always found solutions for me. I have to say that for me cataract surgery was life changing. After cataract surgery, I am in awe of the improvement in my vision. I no longer need glasses except for "cheaters" for reading. I am very happy with the results and thankful to Dr. Rodman and the Microsurgical staff for their attentiveness and care given to me as a patient. All of the Microsurgical Eye staff is very professional, always greets patients, answer questions and gives their full attention to patients. It is a large practice, but always well organized and efficient. There is a lot of teamwork among the staff to ensure the patient experience is a positive one. I would highly recommend Dr. Rodman and the Microsurgical staff with confidence in their abilities. You won't find a better team of eye care professionals! They truly care about their patients!

They damaged my vision. I went here for a new prescription and was told that I have astigmatism and…read moregiven a very strong prescription. Since using this prescription I have had a huge increase in headaches and nausea, and my vision markedly regressed. I went to see a new optometrist who ran all of the usual tests (but with actual computers and new technology, as opposed to everything being from the 70s like this place), and they told me that their machine rarely says 0 astigmatism for a client, and it did for me. I was also informed that the prescription for my right eye was 2-3 points too strong. Their technology is out of date and clearly they do now know what they are doing. The receptionist is also incredibly rude. Go elsewhere.

I have no idea why there are several one-star reviews for this place. They've been our family's…read morego-to optometrist office for years, and we've never had a problem with them. Paula, the admin /office person has always been helpful, even on one occasion dropping off a new pair of glasses at our house, saving us the trouble of going in to pick them up. Dr McHugh has years of experience. He doesn't have all the latest computerized gear, but we've been happy with the glasses prescriptions he's given us. *** In my case, he suggested cataract surgery, which I had done last year. He also caught a wrinkle in my retina, and sent me to a retina specialist for that condition (which, honestly, I didn't even know was a thing until it happened to me). Plus several years back he caught the beginning of macular degeneration, and advised me on what kind of protective dark glasses I should wear when I'm out in the sun, and where I could get them. *** Prices for new glasses are higher than some other places, but I chalk that up to their being a small, independent business. You can take your prescription and get glasses for cheaper at Costco, but we continue to buy new glasses through Salem Eye Associates for the convenience. *** As far as personalities go, both Paula and Dr McHugh are somewhat reserved, but with us have always been friendly and helpful. If you want bubbly, outgoing people, maybe look elsewhere, but if you want a quiet office and an eye exam you might give them a try.

Banville optical has the finest eyewear in the the Commonwealth. The options at the wholesale sites…read moreare not even close ti the the high quality glasses at Banville The staff who have been there for years really know the business and things were a pleasure. Unfortunately, a couple of years ago, the was a policeman perhaps moonlighting a second job. I've seen him about town and he was insistent that I had ordered a pair of glasses only Harry Truman would wear. The moonlighting fellow placed a pair glasses with a line bifocal. I didn't order those ; his tone was harsh and I was uncomfortable. Policemen who need part time income should try to fix cars or lawnmowers Many have terrific manual skills . The are great at helping folks who are stuck. My next visit was just a awkward. The lady waiting on me said she had 43 pairs of glasses . She proceeded to show me all her inventory on layaway . In the city of witches she would scare all the boys and ghouls. However, she did own a beautiful car. I just saw one exactly like it. With the problems I have, I cannot wait for a meter. Parking is tight and restricted. I will always remember the first rate eyewear I would religiously purchase at Banville . The owner is kind and nice. The fellow working the shop if friendly and skillful. James Dennehy

I have been buying my glasses and sunglasses at Banville for almost 15 years. Selection is…read moreexcellent, service is superb. You can also purchase vintage frames there as well. If you haven't tried them yet- get on over. You won't be disappointed.

I just had my first appointment with Dr. Taylor and I'm very pleased. I was seen right away and the…read moreexam was thorough and he was attentive to my concerns. And he was friendly--I really enjoyed talking about music with him. Good experience all around. The office was clean and all necessary steps were taken in dealing with COVID. One suggestion is to make an appointment well in advance... I had to wait a few months but it was worth it.

Thorough local eye exam by practitioner with over 25 years experience. Not like your box store…read moreexam, so allow 1 hour for full eye exam. Addendum: the new lenses he ordered were perfect and I now see the world more clearly. Thanks Dr Taylor!

Not happy with their customer service. I came to Advanced because they were 5 minutes from my…read morehouse, had a high rating here, decent selection of frames and accepted my insurance. I spent over $700 out-of-pocket on a pair of glasses, and my insurance paid for the rest. Within a month a lens scratched and Advanced repalced it. Less than a year after my purchase what looked like a grain of sand became embedded in a lens. Also I noticed the red paint was starting to chip from the metal frame. I came in and immediately the person at the counter said something like sorry, we no longer carry that brand. Not understanding why that should be my problem, I asked to speak to the manager. He was pretty rude & said there was nothing that could be done about the paint and then acted like he would do me a big favor - rather than standing by his product - by replacing the lens, while trying to make me feel like this was my fault. He expalained that he had the same brand glasses and multiple children who were regularly grabbing them off his face, yet he never had a problem with these glasses. That's a great story, but I'll never return here!

False advertisement literally said to me yeah that's what I did say but sorry for the…read moremiscommunication that's not miscommunication. You literally lied to me so what happened was I got a prescription and they sold me some frames so first you tell me the frames are $1200 I'm on disability I'm disabled. I can't afford that. Let me see what I can do give them to you for $700 and the reason why I'm gonna give it to you for seven dollars because For a whole year if anything breaks on it scratches will fix it for free for a whole year less than six months the glasses broke bitch. Tell him he told me oh yeah you have to pay to get it fixed, but you told me the manager you told me that it was covered yeah I know I said that, but you have to pay is this even legal then he says I'll fix it one time for free then now it's all no void no what happened to my 12 month warranty on top of that let me tell you on top of that he says and you can't even get the frames that you paid for you have to pick out a different set of frames. How is that? I just got to be illegal