This is a practice that takes care of you through and through! I had been a patient of my former…read moreoptometrist of 10 years, but my insurance changed and I was unfortunately not within that network. I was skeptical to find a new doctor and establish a new relationship. When I made my first call to schedule an appointment, a kind lady, Lori, was there to assist every step from benefit coverages to limitations. Those are the bedside manners that I highly value. Today, I met Dr. McHale and I am thoroughly impressed. He's very down to earth, mild-mannered and explains in detail of all your eyes' health and needs. He directs you in the right path of correcting your vision. He's one of a kind. Typically when I think of most doctors who's been in their practice for a while, I have noticed a certain type of pompousness. This guy was none of that. It was a great experience and great first visit. I can't recommend his practice enough.

Very disappointed w/ my last 2 visits . Dr McHale tries to…read morecome across as caring but he does not listen well as he juggles more than 1 guest at a time . His communication (both written and oral$ is extremely lacking in clarity. He talks in terms he assumes I understand and when I tell him I don't , he gets easily annoyed. He actually hung up on me when I continued to share my frustration and ask more questions. He changed my eye glass and my contact prescription and both are incorrect . My vision is blurry wearing the contacts and I can not read anything with the glasses on and yet he will not take ownership of this problem . His responses are so uncaring and leave me so frustrated . I would not recommend him .

Dr. Bui is an excellent optometrist. He is thorough and meticulous in his examination. Plus his…read more"bedside manner" couldn't be nicer! Actually, every employee there was pleasant and friendly. There was no wait time, the machines used for the pre-exam for new and the entire place was fresh and clean. The price for the exam (not covered by my insurance) was perfectly reasonable. I bought new glasses elsewhere. It is a relief to be able to see so clearly again. Thank you, Dr. Bui.

I have been going to him for years. My sisters also go to him for eye services. He is very…read moreprofessional and makes sure you are satisfied with your contacts and/or glasses. Believe me I absolutely hate going to any doctor. Dr. Bui makes it such a pleasant visit. A plus for Dr. Bui and his staff.

Dr. Prentiss was awesome and very easy to talk to. I am not a huge fan of doctors however his…read moreoffice and he are very nice. I called and got seen the next day. Waiting for my new glasses. Great place to go to.

My Husband and I gave this practice every chance but this week was last straw. We have vision…read moreinsurance and my husband is diabetic so we like to get an eye exam every year. We had been going since 2024. Unfortunately Dr Prentiss was curt and disrepectful asking us " What brings you here today " which made us feel uncomfortable. Why would he ask us that? Mostly it was his tone. Also the clutter in his exam room is mounting. Maybe we should have tried the other optometrist in office. Anyway too late moving on.

Dr. Katz and the staff at Advanced Vision Center have given my family stellar care for the past…read morecouple of years. Dr. Katz herself is a very knowledgable, caring doctor who has provided me with more than just vision care. I have relied on her expertise to see me through (no pun intended) a rather serious eye problem that I had previously only trusted an eye surgeon to care for. She has proven herself to be a more thorough and caring provider than the specialist! The staff at AVC is super nice and one of the women who works in the reception area (forgot her name) is especially knowledgable about insurance -- a rare find these days! The waiting area is small and comfy, with complimentary coffee, TV, and magazines. There is never a very long wait. I do not feel overly pressured with sales pitches to purchase glasses or lenses here, which is refreshing. That said, I did purchase glasses for my child, who is very picky and actually found a pair to their liking. On top of all that, this facility has state-of-the art machinery for testing your eyes. (How cool to see a picture of the inside of your own eyeball!)

Not happy with their customer service. I came to Advanced because they were 5 minutes from my…read morehouse, had a high rating here, decent selection of frames and accepted my insurance. I spent over $700 out-of-pocket on a pair of glasses, and my insurance paid for the rest. Within a month a lens scratched and Advanced repalced it. Less than a year after my purchase what looked like a grain of sand became embedded in a lens. Also I noticed the red paint was starting to chip from the metal frame. I came in and immediately the person at the counter said something like sorry, we no longer carry that brand. Not understanding why that should be my problem, I asked to speak to the manager. He was pretty rude & said there was nothing that could be done about the paint and then acted like he would do me a big favor - rather than standing by his product - by replacing the lens, while trying to make me feel like this was my fault. He expalained that he had the same brand glasses and multiple children who were regularly grabbing them off his face, yet he never had a problem with these glasses. That's a great story, but I'll never return here!

A well run office - the chain makes it easy to arrange last minute eye exams online. Dr. Gammon…read morewas very thorough - took the time to understand what I wanted in my Rx, and yeah, very happy with the results. The office is well run. The frame selection is down to the usual suspects - but I was able to find a pair that stood out a bit. They navigated my insurance well. My wife actually ended up returning her order for something completely different, and they were very helpful and made the exchange a painless affair. Recommended.

This is one of the most disparaging and pathetic experiences I have ever had at an eye exam place…read morein 15 years. I was consistently forcefully ignored, belittled and patronized about my capability to afford anything outside of what my insurance allowed. And the woman that handled my service or lack thereof refused any feedback on the type of glasses I was looking to purchase, she was outright indignant and belittling but yet when other caucasian patrons walk into your establishment they were greeted warmly and talked to respectfully. to make matters worse, the glasses that I picked out weren't even the ones I received in fact they weren't even in the same class. I expressed my budget and willingness of $575 to spend on glasses and yet they charged my insurance for those glasses and they didn't even have the decency to give me the ones that I picked out to purchase defeating the whole purpose of the $575 out of insurance budget, Hence I was more than fiscally able to purchase a pair of my choosing regardless of what insurance covered . I will never do business with this company again, but maybe that was their whole gold to discourage people with disabilities or under insured individuals from returning?? I could be completely wrong, well I'm just speculating but in any case I will not go back because i'm no longer a glutton for punishment.

Too bad there are only five stars to award- Shelli Rubin deserves, at least, ten. She, totally,…read more"gets it" because she cares. I've needed her help with glasses a dozen, or more, times, and she never disappoints. My wife went to a Boston Opthamologist, who wrote a prescription she had filled by the Optometrists next door. The prescription was wrong, and the frames didn't fit. It took a year for them trying to get it right. She finally gave up, and took her script to Shellie. Within days, she got the glasses back, and EVERYTHING worked the way it was supposed to. I would never hesitate to recommend Shelli. In her profession, she's as good as it gets. Ten stars!,,

What an outstanding experience I had when I went to The Eye Place for the first time. My glasses…read morethat I've had for over 10 years snapped in half recently, right on the bridge. I need them desperately to see. Ordering glasses at most places would take days to come in. Teaches me a lesson not to have a back up pair around. So on a whim I found The Eye Place. First off, on Shelles The Eye Place website, I really liked what she had to say about herself, her background, and how she runs her business. As a person that has spent many years in sales, I believe in transparency and not being pushy with the customer. Shellee has those same values. Transparently speaking I just went in there to see if she had any ideas on how I could maybe fix them. She's quite lovely in person. She knows what she's talking about and treats you like your family. I felt like I had known her for years, the way that we talked. When I finally pulled out my glasses to show her what had happened, she didn't even miss a beat. She found a similar frame and popped out the lenses on my broken pair of glasses and put them in the new frames. The new frames are at a great price point. She made little adjustments on the glasses to ensure they fit my face properly. The transaction was smooth and seamless. I love my new glasses. Shellee has a wonderful selection of glasses to fit any face and designs to fit anyone's unique style. You can tell by the way Shellee interacts with you that she loves what she does and she ensures that her customers leave with a smile on their face and the perfect eyeglass frames. I would highly recommend her to anyone looking for a wonderful Optician that takes pride in their work and delivers high quality care.

Excellent Service and professional staff! Dropped by to see…read moreif they could do a repair on current pair of eyeglasses. As I waited, I checked out their vast selection of gorgeous fashionable frames! I was quite impressed by the quality and organization! The young woman who repaired my frames did it in a jiffy and never asked me to pay! I will be back!!!

I broke my glasses the other day and I also was overdue for a new pair. I have a eye appointment…read morecoming up, so the new pair will have to wait till I get my new prescription but the old glasses really needed fixing stat, so I decided to check this place out today since the reviews were so good! Well Yelp did not fail me - one of the lovely ladiesn at Heller Eyecare fixed my glasses free of charge and did it quite quickly even though there were indeed broken! Needless to say I will not hesitate to strongly consider them when I am ordering my new glasses. The selection there seemed very large and the fact that they are open till 6pm sometimes is very helpful. Thank you again to whomever helped me, life is too short to go around with taped glasses!

Banville optical has the finest eyewear in the the Commonwealth. The options at the wholesale sites…read moreare not even close ti the the high quality glasses at Banville The staff who have been there for years really know the business and things were a pleasure. Unfortunately, a couple of years ago, the was a policeman perhaps moonlighting a second job. I've seen him about town and he was insistent that I had ordered a pair of glasses only Harry Truman would wear. The moonlighting fellow placed a pair glasses with a line bifocal. I didn't order those ; his tone was harsh and I was uncomfortable. Policemen who need part time income should try to fix cars or lawnmowers Many have terrific manual skills . The are great at helping folks who are stuck. My next visit was just a awkward. The lady waiting on me said she had 43 pairs of glasses . She proceeded to show me all her inventory on layaway . In the city of witches she would scare all the boys and ghouls. However, she did own a beautiful car. I just saw one exactly like it. With the problems I have, I cannot wait for a meter. Parking is tight and restricted. I will always remember the first rate eyewear I would religiously purchase at Banville . The owner is kind and nice. The fellow working the shop if friendly and skillful. James Dennehy

I've been a customer at Banville Optical in Salem, MA for several years. I've been happy with the…read moreoptometrist who works out of that location, Dr Sunny Yoon. She appears to be experienced and thorough; at my most recent visit last week she recommended I also see an opthamologist, to follow a condition she saw with my corneas, and suggested several in the general "north of Boston" area. If you need new frames, you have plenty to choose from, as their glasses selection is extensive. YMMV, but I'm quite happy with this place & the people there. (Oh, and they're also just happen to be located right next to my favorite Salem hardware store, Winer Brothers!)