Today was my 5th time coming here, In past visits I didn't find the lady who does my nails, Vicky I think, to be particularly friendly, however Heather is pleasant, as I think she is the owner. Today I was treated poorly, I WILL NEVER RETURN, read below to know why!
As mentioned the lady who does my nails is not friendly but I didn't mind her because she's quiet, quick, and does a good job.
I wanted to have an ombré style where my nail went from dark to light, I asked the lady doing my nails for her suggestion, because I wasn't sure which colors would transition nicely, she told me to pick my colors, and brushed over me asking for help, as I am trying to pick, ( over a span of couple minutes) and having trouble picking, she seems to be growing impatient, AGAIN, I kindly ask her if she can help me, especially since I notice her behavior, she ignores my ask and proceeds to say just tell me to pick the numbers of the colors, I gently say, again, "yes I am just looking for your to help, I asked if you could help me pick" She then says "I have to go soon, so you need to pick with an attitude." By this I am not happy, I start to pick colors and as she brings them over, she slamming them down on the counter, after that I stopped her and I said "I'm sorry but your extremely rude, she says "I have to go, I just want to finish painting your nails' I say "if you are in a rush , then I don't want you doing my nails, because your being very rude" she says with an attitude "okay she can paint them and walks off " I then start to cry, because I couldn't believe how nasty her attitude was towards me. I have been there 5 times and tip well everytime.
I just earlier had giving them a nice review because the owner asked if I could write one. As I mentioned before there not the bubbliest, but I do like my nails.
Another lady came from the back and took over, as soon as she came to the table she says , "she(Vicky) wants to let you know it will be $10 extra dollars for multiple colors, I just thought to myself like seriously, I'm upset and that's what you choose to say at the moment. I just said okay, I was crying so much, I could barely tell her what I wanted and told her, I just want to leave. Heather (the owner I believe) came over and apologized to me and said she would talk to the lady who was rude saying she just had to go, that's why, I explained that just because she is in a rush, doesn't give her the right to treat me badly and if she is in a rush and cannot provide good service she shouldn't have even taken me. You don't treat people that way. Then on top of that to tell me you need to charge me extra when your service is piss poor.
I barely wanted to finish my service, but heather just tried her best to diffuse the situation. The lady came from the back and started to argue with me, that she had to go and said she didn't slam the nail polish on the counter. I just told her that she was incredibly rude again and asked her why she treated me like that when I didn't do anything to her, I just came in to get my nails done, it's not my fault, your in a rush or having a bad day.
Although I have drew explaining this experience out, I just wanted to share my experience today. The world is such a cold place and these days, it doesn't cost you anything to be nice to others, being nice goes such a long way. I will never return to this place, because of how I was treated today. It was so disheartening and unpleasant. I've never been brought to tears, in a business before in my life. Just RUDE! Nothing against Heather, she's nice , but I can't support a place that has people working for them that do not have any discretion about how they treat there customers. read more