I seriously grappled over whether to post this review, but its absolutely necessary. More on that to follow.
I chose this salon for two reasons: 1, the ability to make an appointment online, and 2, the rating on yelp.
I made an appointment online for "a gel manicure" because i thought it closest described what i needed (an acrylic fill with gel polish....it said 45 minutes which seemed right to me). Apparently that wasnt correct, which i was informed of when i showed up for my 10:30 appointment. My mistake, i saw no option for an actual acrylic fill. Only "gel x" which i don't have, and i didnt have the 2 hours of time it quoted for a gel x with removal because i had work at 12pm (appointment was made for 1030am). When the receptionist mentioned this, I said i would be happy to make an appointment for later that day or week since i was on a time constraint. I was told "we have a nail tech who specializes in acrylic but she doesnt come until 11, so we will remove your polish and prep you for her, but i was assured by two different people that time wouldnt be an issue. Ok, cool! Loved that they could work with me and my schedule, and everyone was very friendly.
The first red flag was when i saw the price list, which was conveniently not posted on their site when i made an appointment. 60 bucks for an acrylic fill!!! But i told myself if the work was truly 4.5 stars, i could justify the cost. Once i sat in the chair, i saw the second red flag! A sign saying that if you left a 5 star review on yelp and google, you'd get $10 off your visit. Given the hefty price tag, i was tempted, but i don't believe in reviewing a service before i properly vet it, so i decided not to. But the high rating clicked with me at that point.
Now, onto the actual service...the nail tech arrived early and was promptly working on my nails by 11am as promised...loved that. She was INCREDIBLY sweet and for that reason alone im not going to name her, but she was definitely inexperienced to be working at a salon that fancies itself at such a high caliber. This is actually perhaps the worst nail service i have received in recent memory.
For starters: I needed 3 nails completely replaced, as they had broken off. When she applied the tips, i told her that my current nails were too long and i wanted to go down on length. She asked "do you want them to match the others?" Well duh! Lmao who wants different length nails? I said i would need the others filed down to match. Well, that didn't happen. She "filed them down", but didnt compare the fingernails and their length so i ended up with nails WILDLY different in length, and by the time i realized she was going to leave them like that, i didnt have the time to bring it up as i was seriously closing in on when i had to leave. Decided to deal with it. I liked the nail tech and didnt want to make her feel bad. Maybe she misunderstood me or something. I asked for a matte top coat and she agreed, but i noticed during the painting of my nails that she wasnt using it. Ok, fine. Ill deal. Got done at 12 on the dot and was late for work. My fault for cutting it so close. The total bill was $70 because of the repairs. Single color. No nail art. Ridiculous but no turning back at that point.
Once i got to work and could really look at them, the buyers remorse set in. The nails were lumpy, uneven, misshapen and if i didnt already mention it, the three new nails were SIGNIFICANTLY shorter than the other ones. But I was STILL too nice to leave a bad review because all my coworkers said "they arent so bad!" when i expressed my disdain.
The straw that broke the camels back? The TWO nails that lifted and popped off today. Today being Thursday. They were done on Tuesday. 48 hours. Thats it. Im furious and i feel taken advantage of. Thought about calling the salon and asking them to make it right but my whole experience said "don't bother." I will never recommend this salon to anyone. For $80 incl tip i got awful nails that didn't even last 2 days. GO SOMEWHERE ELSE. read more