Thank you Deanna!! Businesses need more great management people like you running overseeing stores. Had a great experience on a difficult situation that was treated nicely and resolved wonderfully. Deanna is extremely professional, a pleasure to interact with, and thanks to her continued to spend the next 5 days shopping and buying there at that location. This is very important as my job as an interior designer depends on having my must have go to places for fabulous unique items, great prices, and retail staff that treat their customers very well. Thank you Deanna. read more

I use to love this TJ a Maxx. But now it's one of the worst in customer service and if you go in and doing an exchange, they literally follow you around the store, as if you were stealing. It's so obvious and hilarious since I evaluate corporations. Very sad. The line was so long and I did find somethings I wanted, but they did nothing to move it faster. So I just left. And truly they could careless. Everyone in the line was saying the same thing. Very sad for a store that was great and has a lot of inventory. read more

My cashier Diana was sooo sweet and very thoughtful when bagging and packing up all my delicate items! I so appreciate her and her amazing friendly attitude! Thank you!! read more

This used to be one of my favorite locations because of the size and selection but the line is consistently "holiday shopping season long" in length all year round and I just can't justify standing in that long of a line to buy something you can get on Amazon. That and you can actually buy the full set online vs the mix matches hodge lodge that they carry in store. The selection is always the same. The home decor never changes and it's always the same stuff. read more

Extremely slow every time. I can't even count the number of times I've set down everything I had and walked out because there are 50 people in line. That means at least an hr waiting in line. And the cashiers look half asleep moving in slow motion. read more

TJ Maxx - It's like this every time. The line is going into the clothing aisles and there are 3 cashiers. - Department Stores Near Me - Costa Mesa, California

Great product in this shop, but don't expect any decent customer service. I Shop there somewhat regularly (when I have the energy to stand in long lines) but called in today to see if they have a book in store that they have online before I come in and stand in line. After waiting on hold 3-4 minutes a woman picked up in a rushed tone (I didn't mind that wait) but was then greeted by a woman who sounded stressed and irritated that I was asking her to look for something. I'm sure they're busy and I know retail isn't easy, I'm just disappointed such poor customer service has become the norm through the industry. read more

I got the best service today that I have ever had and it was a complicated transaction!Manager Deanna M did awesome along with the cashier Diana (we have the same bday date!) haha! I'll come back for sure! read more

Such a fabulous store but the lines are horrendous. Not sure if I'd ever go back to the one in Newport unless I have time to wait which is not my favorite thing. Other shoppers were kind and talkative which is a plus. read more

This is technically a TJ Maxx/Home Goods but both stores are the same anyway so who cares. I was shocked at all the great brands at this location. It was very Nordstrom Rack in here. I came in for luggage (I have had VERY successful luggage purchases from TJ in the past) but instead left with several other items I suddenly could not live without. They had those double layer washable cover neck travel pillows and iPod arm band things. THey had Philosophy shampoos and lotions. The lines here was super long but went by fast since they have alot of impulse items lining the line for you to look and laugh at. The service was really nice. The only thing that made this more Home Goods for me is they had alot of Home items- isles of throw pillows and crap to hang around your house. I wasted alot of time wandering through the isles. What did I come in for again? Oh, luggage.... whoops. read more

I bought some suitcases here that had the price tags attached with a security cord. At checkout the employee gave me the price tags and said to keep them and the receipt if I needed to return. So when I received suitcases as gifts I went to return the ones I bought and they would not accept them because the tags were removed. I explained that the staff had removed the tags and even spoke with a manager who refused to accept them. I ended up taking them to the fountain valley location and getting the full amount in store credit. They seemed as confused as I was. read more

I came into this store dreading to return an item which I bought online expecting pushback. Instead I was greeted by Tina Z who quickly returned my item made my laugh with her humor and share with me how the management at this store made all the difference! In the future I will be going to this store instead of shopping online. read more

Awful customer service and attitudes by the employees. The experience I just had with a sales associate made me never want to go back. Don't count on being able to return anything at this location without a headache and having to talk to a manager. read more

Another great TJ Maxx that I like to stop at when I am i the area. Again, no Runway section, you will have to drive to Tustin for that, but they do have a couple of purple tags mixed in. The store is well kept, nice staff, good parking, worth a stop and taking the time to look for deals. read more

The manager is the so fucking rude. I've never had a more worse experience. I don't not recommend giving this location service, your time or money. Luckily for me, I work in cooperate & she will be hearing from someone soon. read more

Long lines, no one on the floor to field questions. Took multiple visits with children to wait thru the long lines for a pair of short. Luv their inventory, but I'm told by the manager/supervisor the Check out experience will not be changing. Really a shame cause I'd very much rather shop local than on Amazon. read more

This place is a MESSSSS. Only a 45 min wait in line about 30 people waiting. Only 3 cashiers???? Bathrooms DISGUSTING! No toilet paper in the bathrooms to access. Very disappointing... the whole place is unorganized. Older lady yelling at customers to hurry up and go to her lane because she wanted to close. read more

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I like this TJ Maxx. Clean, nice employees and great sale. It was super busy today, yet even with a long line, the cashier was really sweet. Good shopping day. read more

TJ Maxx - Home decorating - Department Stores Near Me - Costa Mesa, California

You can find some really nice decor for your home here. They also have some designer finds if you're looking for a bargain-but outdated of course. Love the multiple options for awesome workout gear and lounge wear. I bought some really modern decorations for my house. Staff is ok. read more

My daughter and I visited this store a few nights ago. Another shopper brought in their dog, not a guide dog. It was sitting in the cart. The owner let it out to walk around the store and it went poop and pee on the floor. It stunk so badly. We could smell it from a few aisles over before we even knew what it was. I approached an employee and pointed out the pile of crap and pee, which was right in front of her. She responded with "yes. I know it's there. The owner said she was going to pick it up and clean it". I told her that she should at least put a caution sign there and stand near it so that someone doesn't slip on it. The dog also walked through the poo and left poo paw prints. I proceeded to get in line. The owner did one quick "swipe" with a paper towel. Which just smeared it more. And she left. The mess was visible from the line where it stayed for 15 minutes. No one cleaned it up. No one did anything. I finally got to the register and showed my picture of the mess to the cashier and she showed it to Alex or Alexi (something like that. He was the manager) who replied with "that's not my pay grade. Ew". Um. Really? He also told me "well the store closes in 10 minutes. It's fine". Disgusting and irresponsible. And. Don't let dogs that are not guide dogs or registered in the store. Come on people. read more

TJ Maxx - Dog pee and poop - Department Stores Near Me - Costa Mesa, California

I moved into the area last month and because of the convenience I stop in here a lot, but if I had the option to go to a different home goods I would. I have not once had a positive experience. Every single time I get stuck waiting for a register for way too long. No matter how long the line gets there always only seems to be three cashiers open when there are almost always way more than three people back there/in the store.. the last two times were even worse because the young cashiers would talk to each other way too much in between customers before even calling the next customer in line. I have never written a bad yelp review before, but I've had the same experience way too frequently here. I hope this is something that can be worked on because I love home goods and I would hate to stop shopping here because of one bad store read more

Mom found a TON of cute stuff at this location. Our cashier was also kind and professional. Thanks to Veronica for wrapping up all of the items with care! read more

I've never been more anxious than when I step through the doors of TJ Maxx, thank God for the great products, prices, and employees that make the visit worth the anxiety. read more

If i could give them 0 stars i would.. horrible service the worst ever..!! to top it off they accused one of my children of stealing when he was trying to return merchandise thinking we didnt have a receipt in fact we did have one and when i confronted the supervisor she decided to hide and runaway to her office and not correct the problem . At that point i made a big deal out of it canceled my credit card i had with them and decided not to shop in that area anymore. Hopefully she gets fired for been incompetent this happen on a sunday ! SILVIA IS HER NAME..Horrible person Horrible employee she should be ashamed she has nooo skills of management !!she should be promoted to the cleaning department. read more

Although this TJ Maxx was fairly empty so there were no lines to try anything on, there was just nothing there to buy, either. The address is misleading, too, since it's not exactly in the nice part of Costa Mesa and does not equal the other great places to shop in the area. Usually, I can find the odd deal on an article of clothing, hair product, household item or something where I'm not expecting too much. Not here. I might have been first to review this older TJ Maxx, but at this rate, I'm guessing that I might also be the last. At least I didn't have a problem with lines when returning my item, but I imagine that it still gets about as busy as any other TJ Maxx. There is just nothing worth buying here. *Note* The In-N-Out close by leaves much to be desired, too. Skip them both. read more

If I'm looking to purchase my court/business attire I opt for the mall department stores but if I'm looking to get some t-shirts, towels, bedding, a belt and maybe some shorts TJ Maxx is a great place to come! Selection is always changing and when it comes to men's clothing so many items are marked down to dirt cheap! I can pick up a handful of comfortable, good looking t-shirts for under $15 a pop (with plenty under $10). To think my parents would spend more on clothes for me back in the day is a joke. I used to buy some kitchen items from the HomeGoods portion of the store but you can find better quality items for less at other places. The worst part of the place is the checkout. There's almost always a long line which moves at a snails pace. And if you want to return something you have to wait in that checkout line... read more

I would give the store zero stars if possible. I visited the store on Saturday, April 10th in the afternoon and was told by the "door/cart monitor" that I was not allowed to bring my coffee into the store. I asked to speak to a manager, as I have never had an issue before and also noticed there was no signage displayed stating this policy. The woman that came out, who claimed to be a manager, informed me that it was a "state mandate" that no drinks are allowed in the store. I assured her that there was no such mandate in place, as I have gone to other Marshalls, Home Goods and TJ Maxx stores and never had any issues. I will be calling corporate to file a complaint and suggest that they better educate their employees, especially management about state mandates and I will never give this store my business/money again. read more

The store was super clean and organized but why only two cashiers?!?!??? what makes it so frustrating is that the checkout also proccesses returns and we waited over 15 minutes. Avoid this TJ Maxx!!! Go anywhere else. read more

People leave some really harsh reviews of this place! It's a TJ maxx not Saks 5th Avenue people... chill! Lol. I love this location because it's a home goods but they also have a good variety of clothing as well. For the home they have everything... Kitchen tools, pots & pans, furniture, decor, bedding, bath and everything in between. I also love coming here to buy workout clothes! I've found super cute nike and other name brand activewear at discount prices. They have a pretty good selection of regular clothing as well including some designer denim. You will for sure leave here with something you need and probably a whole lot of things you don't need! But that's what makes it fun to shop here. read more

For the love of whoever makes the schedule here why are there always only 2 cashiers with a line of at least 20 people????????? read more

TJ Maxx - A line longer than you can imagine - Department Stores Near Me - Costa Mesa, California

Really, two cashiers for a line of 15-20 people? They call for more cashiers, amd employees slowly stroll up to the registers talking and laughing together while people stand and wait. Ive seen more chatting and talking beyween employees around the store than you woild see at a cocktail party. I think the employees have fun, not so much the customers. Managers seem to be having the most fun...with the employees. I gave it the second star because when i got to a register (took 15 minites), the new, young guy who helped check me out was nice. read more

If I could give 0 star I would! My mom and I went there and she spent around 150$ and I spent 320$. Jean that she liked had couple of stains on it so we asked if there is any other but cashier said whatever we saw, it's all they have. Ok I got that part. My friend asked if we can get a discount for it. Cashier went to talk with manager and then the drama start. Manageria Angelina was so rude, I can't even describe. I'm gonna write a letter to Tj max. How come they can let someone like her could work for them? In the end we bought that pant no matter what under the weird looks of that manager. When we came home we were notice that, we have charged double for the same item! How funny is that! You guys are rude and don't know how to do your job! Next day we went there to fix their mistakes and had to wait on the line like 20 min with the other customers. (No separate line for the returns) it's been couple of days and I still don't see that 75$ on my account. Soon I will upload my recipe pix and what happened. I won't go there anymore. I'm done! That was the worst experience ever! read more

There's a lot of good items at this location,(store). But I have never had to wait in line at any other store. It's been so bad even if there's an item I wanted to purchase after waiting for more than an hour I've just left the item there and I walked out the door. So if you're going to shop here I got you'you've got a lot of patience and time to kill. It all depends on how busy they are. They don't do well under pressure. read more

UPDATE YOUR HOURS ON YELP PLEASE! I have been desperately needing to make a return and have driven here TWICE for the store to be not open according to Yelp hours. It says you open at 10, on Sunday, in reality it's 11. Also says you close at 9:30pm on Weds. and it's actually 8. I've called both times before coming and no one answers the phone :( I totally understand adjusted hours during covid but please update on here, where people are checking for up to date information. read more

Don't apply for their credit card. Worst customer service ever! Like ridiculous. Sure you get a discount, but it's not worth dealing with a bunch of morons. If I'm late on my payment by 10 days and way under my credit limit like not even close you don't just put a hold on my card without saying anything. No email, no phone call. Nothing! It's $66 get over it. I paid it too. Not everyone works on your timing especially around the holidays. Literally the worst service ever. read more

Clearly this store has issues by looking at others reviews. But no, I continued to go because it is so close to my house. I brought my wife a Gucci, Givenchy, and other bags for their Runway section. So the other night when we left the Gym my wife saw some Valentino's that she like so we were looking at them and of course the a locked and chained up. So Breanna or Deanna the manager walked up with another worker and noticed that something wasn't locked up in the section. So she starts looking as if I unlocked it, she eventually locks everything up and never even asked my wife or me if we needed to see anything. She never even act knowledge that we were standing right there, No Hi, may I help you, would you like to see something.She just kept saying someone had to unlock this, we will find out who it was, then eventually left. When she left she asked the other employee to stay there for a while and keep an eye on it. If I wasn't a Christian, I would have let her have it. But Im guess since we came from the gym, while being black she thought we could afford designer bags or shoes, we would have to steal them! P.s. I never use the race card, I have friends that are just about every nationality most being white as I live in Newport Beach CA... I have more issues with this location but, I'll leave it at that! Great work, TJMAXX you know just how to make your customers feel, especially the ones who spend 1000's of dollars in your store. read more

TJ Maxx - Department Stores Near Me - Costa Mesa, California

I love shopping here and always spend too much time and money but its fun. Great deals too. My new favorite store! read more

I can't believe people give this place such poor ratings! I love this Home Goods store! They have everything you need for home decor, as well as furniture, and great clothing selection! I also like to buy presents here, you can get anything from perfume to headphones! The store is always clean, they carry so many well know brands! I highly recommend this Home Goods to all shopaholics. read more

Awesome stuff but the only thing that i hate is the girl's survice in the fitting room. She did not care when i held a bunch of shirt while she laughing and talking with another worker, I just asked myself that how i could try them After that she told me " Just put them back to where it was" when i thought i did not like those shirt anymore . See how HELPLESS it is ! I will not go back there, Never!!!!! read more

This TJ Maxxx is also a Home Goods. Nice big store and selection. Whenever I have been there, the have plenty of people working the register and they have been pleasant. Excellent prices. read more

I'm literally here at least twice a month for new dresses and shoes! Their selection is crazy great! I also redecorated my home with my boyfriend 80% from this place! read more