To all the Bloomingdale's fragrance team, thank you showing up with professionalism and superior…read morecustomer service at the Fragrance Faire! This XerJoff event was definitely one for the books! Pop the bubbly because Purple Accento has arrived, straight from Italy. The trunk show was my first intro to the brand and I am clearly a fan of this scent.

Really disappointing experience today…read more I stopped by Bloomingdale's on a Sunday evening to shop for a dress for a friend's wedding. We couldn't find anyone to help us get into a fitting room, so I used one that was wide open with no sign indicating it was reserved or unavailable. A few minutes later, a personal shopper named Bing came over and told me I had to get out because she needed the room for her clients. What shocked me wasn't that she needed the room, it was that she expected me to leave immediately without even letting me put my own clothes back on. I ended up walking through the store wearing the dress I was trying on while carrying my outfit and bra to another fitting room. It was honestly humiliating. If fitting rooms are reserved for personal shopping, they should be clearly marked or kept closed. And if someone is already inside, the least they deserve is the chance to get dressed before being asked to move. I've always expected better customer service from Bloomingdale's, which made this experience especially disappointing.

Anubia was amazing and was really helpful with my returns…read more She even matched the sales price. Customers service keeper. Thank You Anubia!!!

This Macy's is an entire Universe in itself…read more Let's talk about. Two large Macy's separated by a bridge. Macy's Houseware and Toys on one side, men and women on the other. Starbucks. Auntie Annie. Finish Line. Sunglass Hut. It's a myriad of stores within a store. They had an awesome event filled with treats and surprise. Definitely didn't disappoint. Happy Mother's Day!

Just left here from shopping and I picked up an item that was marked down to $9 which they refused…read moreto honor. The item was a two piece set and they wanted to sell it separately because they didn't want to honor the price. Not sure on how to spell the girls name but it was Analynce or something spelled like that. I attached the photo where it says it's a two piece set and the price they refused to honor.

Came in looking for an arm chair for my mom, left with a cute little lamp for $14.99. If you're in…read morethe market for a tiny lamp, there's a big selection here.

I want to give special recognition to Catherine in Asset Protection at Nordstrom South Coast Plaza…read more I had lost a pair of very sentimental black-and-white scalloped sunglasses that belonged to my late mother. They are irreplaceable to me, and I was incredibly upset thinking they might be gone for good. Catherine treated the situation with real care and urgency. After I spoke with her, she reviewed the video footage right away. She found me on the footage, confirmed the time I was in the store, and saw the key detail that solved everything: I had walked out of Nordstrom with the sunglasses on my head. Because Catherine caught that detail, I realized the glasses were not lost at Nordstrom and had to be at my next stop. I called Free People Movement in Marina del Rey, and they had them. I got them back. Catherine's professionalism, patience, and attention to detail made all the difference. She didn't dismiss the situation. She helped me figure out what actually happened, and because of her, I was reunited with something that meant a great deal to me. I have been a Nordstrom customer for many years, and people like Catherine are exactly why Nordstrom has always stood out to me. Please make sure she and her managers know how grateful I am. She was extraordinary.

Truly amusing how wide of a range one can experience in customer service on a single visit at this…read moreNordstrom. (It was consistently this wildly different during each of my last 6 visits or so.) Some of the associates are extremely helpful, genuinely amiable and make every customer feel valued (today, that was Mimi, from the Trends section on the 2nd floor). She asked about my day, quickly and kindly helped with my transaction and left me with a smile. Unfortunately, just prior to working with Mimi, I had attempted to request help from an associate at the Reformation section, to no avail. Initially, I noticed an associate chatting with other customers while behind the counter (this was around 1:30 pm on a Saturday) and the associate, Julie (I believe), asked me to wait a minute because she would be right back. After waiting at the counter for several minutes I lost hope and went over to another counter. Later, when I came back around I saw the aforementioned associate ringing up other customers at a nearby counter. I'm not one to make presumptions, but it did come across as if the associate cared more about increasing her immediate sales volume than actually assisting customers. At the very least, it would be nice if she had kept her word after telling a customer she'd be "right" back instead of ghosting them. Overall, I would give 5 stars to half of the employees here and 1 to the other half. Consistency is key!

This Marshalls is honestly pretty solid amongst the rank of Marshalls…read more The store itself is massive, they have a good amount of inventory, they have decent beauty/skincare from time to time, tons of stuff on clearance. Most of the time, they don't even have a security alarm going off (honestly this is a flex iykyk lol) also, the majority of the store is very nicely kept and organized (reference my photos) Today I found that they recently received a batch of joes sugar free toasted coconut syrup. I haven't been able to find this anywhere!!! For $5.99. It's a steal! If you also have been looking for it to add to your lattes or make dirty sodas out of, I'd make a trip soon because you just know it won't be there for long! Also the team members at this location are especially friendly which anyone can appreciate!

I love this Marshalls location! They consistently have good stock on quality items. They also…read moreconsistently have good skincare clearance :) The store is also clean, neatly organized, and well stocked. The bathrooms are a hit or a miss whether they are clean or not. Also service is inconsistent with positive and negative attitudes. Either way, I still love coming here because they have a great selection at a great price! There's also lots of parking and it's nearby the freeway :)

Went to Newport Spa Center for the first time and I'm really glad I did…read more I booked a facial because my skin has been super congested and just not looking its best lately. They actually took the time to look at my skin and adjust the treatment instead of just doing a standard routine, which I appreciated. The extractions were thorough but still gentle, and my skin looked noticeably clearer and smoother right after. It didn't feel irritated at all, just really clean and refreshed. The space itself is really nice too--clean, calming, and easy to relax in. The whole experience felt well thought out from start to finish. Overall just a really solid facial and I'll definitely be coming back.

The store is clean and well organized. The staff are very friendly and fast at checkout lanes. This…read morestore has a good selection of everything. I really like the big sales or brands' signs which help me navigate through the store easily. I always come here for new clothes and jewelry. The prices are very reasonable for such good quality :)

Dress 4 less!!! The Ross on 17 St. in the great city of Costa Mesa has closed down so I came here…read moreto check out some gear and see how it's coming along. Let's be real here, this location is a straight up zoo. There's kids running around yelling and screaming, there's clothes all over the floor but it still has a lot of customers and the selection is decent. There's always some fresh new gear at Ross and it's kind of chaotic but in all fairness, it's an organized type of chaos. You can still get some some great clothes, shoes, sun glasses, etc. I got some great sunglasses here for $8, Stacey Adams OG style. Another thing that's great about Ross is there return policy, it's decent. Idk about the food here though, I don't think the Toblerone here is really Toblerone

Very disappointed with my visit to the Ross Santa Ana store this morning. While I was waiting in…read moreline, the cashier had her back toward me, briefly looked at me, then turned away again with no greeting or acknowledgment. Another associate kindly directed me to a different register, but it felt like the original cashier simply did not want to help. Because of that interaction, I was not in the mood to offer a donation when she asked, since that was the first thing she said to me. After being ignored, it did not feel appropriate to contribute. What made it stand out even more is the store had a fun atmosphere while I was shopping. I even joined the cheering when someone donated while I was in the men's section. That contrast made the checkout experience worse. I previously worked as a corporate customer service trainer, and a simple hello or clear direction to the next register would have completely changed the experience. After paying, I put my receipt in my pocket and was immediately stopped at the exit to show it. I cooperated, but the store should place a "Do not put your receipt away, please show it at the door" notice at the register instead of only at the exit. Most customers instinctively put the receipt away, which creates confusion and a bottleneck. When I suggested this, the security guard said "okay," and the associate next to the door responded with a smug, sarcastic comment telling me to read the back of the receipt and submit feedback if I had issues with how the store operates. I like Ross for the deals, but the greeting etiquette, tone at checkout, and receipt process need to be consistent and improved to create unforgettable, legendary customer experiences at the exit. Ross Santa Ana Phone 714 546 2600 Store 0037 Register 02 Associate 2256655 2/20/2026 10:01 AM

They have some great finds but you really have to dig deep & go line by line row by rowread more

Unbelievable. I was returning a sandals but didn't have the barcode anymore since my husband was…read morethe one who removed it but have the receipt. The sandals were two different sizes (6 & 7 1/2) attached together and that's the reason why I am returning it (unused). The lady told me they cannot accept it because there is no barcode. I told her just give me the other size correct so that I can at least be able to use them but she refused. It's crazy because if there's no barcode, you cannot return , what's the point of having good customer service. Just sad that I have to throw them away now. Such a waste of time and money ... will definitely not come back here anymore.