I've been a going to Tiya for 8 or 9 years now. I used to let her fix up my back, then I wouldn't go again until I was in bad shape. I have the degenerative disc problem, arthritis, and recurring very painful muscle spasms. I've learned through experience that my problems at least are held in check pretty well when I stick to a weekly schedule with her. This lady cares about her customers and I think their issues are her true concern. Tiya has always worked hard for me and her pricing is $70 an hour, a low rate for such a strong therapist. Don't go to her for a fru-fru feather massage. She is very strong. Just sayin! In a nutshell, Tiya is a very nice lady and very good at what she does. Working for herself to support her family, and cares about her customer's well being. read more

I have been having pain on the right side of my body for over two weeks. I've seen the doctor twice, but I was told to rest and keep taking ibuprofen. I was given a cortisone shot in my back, but then I became aware of the pain on the left side of my body. My right arm went numb one night and finally I decided to get a deep tissue massage. I found Tiya here on Yelp and I called and she immediately scheduled me for that day. I was surprised at how much better I felt afterwards. Tiya is professional and wants to lessen the pain; you can tell how passionate she is about her job. I will be calling soon for another appointment. I have been here several times. I always leave feeling better. She focuses on the problem and tries to solve the source of the pain. She is very accommodating with her schedule. read more

The ambiance is very nice. Almost like being massaged at home. Parking is a bit of a challenge, although they have their own parking lot in the back. Tiya was very nice and informs you of the treatment plan before you start. I got my prenatal massage, and she really worked on loosening the tight spots on my shoulders. I was looking forward to a back massage since it is my main concern, but I can't blame her for not being able to do so because of my current condition. Overall it was very relaxing. I might come back for a regular massage after a few months. read more

I have been going to Tiya for over 4 years. She is the only care provider that has been able to resolve a pinched nerve in my neck and frozen shoulder. Through her thorough and holistic understanding of how the body works and deep tissue massage, she has been able to stabilize and then eliminate the pain. Four years ago, I was suddenly suffering from a pinched nerve in neck. I spent 6 months and hundreds of dollars with the orthopedic doctor and physical therapist and had no appreciable improvement. In fact, the orthopedic surgeon suggested that I surgically fuse my neck vertebrae. At that point, I walked out. (Later, I called him back to tell him he was a quack.) I read of a friend who had a bad case of frozen shoulder that lead to a cracked vertebrae. Armed with this insight I searched for a deep tissue massage therapist and found Tiya. By loosening the muscles that support the spine and then releasing the muscles around the shoulder blade, I was free of the pain. This year, the pinched nerve and shoulder pain came back to my other side. Because of my previous experience, I went straight to Tiya. In 5 weeks, versus 8 months with a orthopedic doctor, I am close to pain free. The lesson learned is that in today's world of limited movement and stress, it is good to have regular deep tissue massage with Tiya to combat aging and the loss of range of motion. read more

It's no longer just a bad experience, but a medical issue. Two days ago, I went to Tiya for the first time. Tiya went really hard on my glutes and after I told her many times that it hurt, she still wouldn't stop and promised me that " just breathe, you will feel much lighter after this, 2 to 3 days later, the muscle pain will go away". She also said many things about Asians and their high tolerance of pain and I was just "being a baby" as an Asian. However, the next day, I felt tingling stinging pain in my left big toe whenever I stood or walk, as well as pulsating pain in my left thigh, not to mention that my glutes hurt really bad that I couldn't even touch them. I thought it would go away, but it got much worse on Monday today with tingling pain in left my forefinger as well that I got super worried and had to go to a doctor. My doctor told me that my nerve was hurt due to the pinching therefore the worsening pain in my toe, thigh and finger. I called Tiya just now and expected an apology and requested refund and my medical fee. She just kept saying that she found a trigger point and she only massaged my muscle. I told her that it was my nerve that got hurt, not just the muscles. She then yelled at me and said she had healed thousands of people and no one had complianed. She said "it is your problem" and then hung up on me. I wouldn't say Tiya did this on purpose to hurt me, and I told her on the phone about that. But she wouldn't acknowledge the fact of her malpractice and her attitude afterwards really pissed me off. To be fair, years of experience does not exempt you from making mistakes, but can easily make you over confident about your skills. My final diagnose is that the damage is probably not permanent but I still need to stop exercising for a week and my pain on my left side body should go away in about a week, and the pain on my top glutes/lower back should go away in weeks. I had to cancel all of my personal training sessions and stay put for this week. I would highly suggest you to think it through before you go to her, because you can choose to see the other good reviews and think that this won't happen to you. But I can tell you that if anything happens, Tiya is not going to be willing to be responsible for it, or even apologize. She's very defensive and not empathetic at all, based on my own experience. I'm also worried about what she told me: she also massages one or two kids around 11 years old. She could potentially really hurt their bodies, if you think about how confident she is in her skills and how she disregards her clients' complaints during the massages. read more

I have been seeing Tiya for almost 10 years now and she has been absolutely fantastic. I am having sport related muscle injuries and trigger points and she is always very attentive and instrumental in my recovery. Great job! read more

Been here twice and bought an hour for my mom. The 1st time was fine but she did talk a lot. For my 2nd time and when my mom went in, we both experienced her falling asleep on us. Turned out, she uses the "bad energy" excuse regularly. When we ask her if everything's ok, she says "oh? You felt that? That was me taking away all of your bad energy." Then she snaps in our ear and goes, "see, your energy is much better now because I put it onto me". Not only does she fall asleep, she talks too much about her own personal family problems. Also, after my 2nd time, I left a bit bruised because she went too deep on me. When I said it hurt, she said to breath through the pain. A few days later, my back was bruised. The only positive thing I can say is her hours are flexible for weekends and nights but I wouldn't go back to her... read more

My husband and I have been going to Tia's regularly. She is very good at what she does.. and understands all the trigger points. We recently moved to California from Australia and we are so glad we found a good massage person. We work in the Tech sector and are sitting on our computer all day- so it's important to get someone good for massage to help prevent OOS etc read more

Tiya is amazing. I have frequent tightness in my back. Tiya identifies the causes and targets the exact muscle trigger points. She has amazing hands and the pressure on the trigger points is just perfect. I feel great after every massage. 5/5 from me. read more

Tiya is the best masseuse I know and I've had plenty of massages. I couldn't recommend her enough!

I'm just going to say it: the poor woman fell asleep while massaging me. There's more: she blamed me. For the first 20 minutes of the massage (literally), she complained incessantly about her son and his dead-beat friends. That was annoying, but I tried to just tune it out. She then proceeded to make several racist comments about Asians and Mexicans, but I tried to shrug it off thinking, everyone's entitled to their own opinion, whatever. I'll say this, she does a great job with the actual massaging. Until she falls asleep. About 35-40 min into the massage (obviously estimating here), her hands slow down and eventually stop moving completely. Thinking she's just checking the time or her phone, I wait patiently. When I shift, she starts massaging again. About 5-10 minutes of this and I finally ask for the time. She responds with a "Whaa..? Huh?" In that moment I knew she had fallen asleep. Silence. She asks, "What are you thinking? Are you wondering why I slowed down?" I responded truthfully yet lightheartedly (not in any way accusatory), "Yeah I was just wondering if you had fallen asleep." She immediately went on the defense and told me that she couldn't work because of MY negative vibes. What the...?! From that point she went a little haywire. She insisted that I tell her what was going in my personal life so that I would no longer have negative energy. She asked, "What's going on? You have to tell me--I'm your therapist. I read your brain. What's happening? Who's at home?" When I responded, "My husband," she went off about her own ex-husband and men in general and how twisted they are. I seriously could not believe my ears. This easily goes on my list of top 5 weirdest things that has ever happened to me. As my time ended and she was walking out, she mentioned she had read a negative review on Yelp of a girl claiming Tiya had fallen asleep during her massage, and Tiya said, "Now you know that's not what really happened. I couldn't work because of her negative energy. That's what happened with you too." Right. I thought about giving two stars because she really does great work with her hands, but it was just too much. She needs to own up to her mistakes instead of blaming her own clients. read more

Tiya fell asleep during the massage! Hard to believe that actually happened. I scheduled a one hour session with her. The first half hour was great. Tiya did a great job massaging my back. However when she moved on to work on my legs and arms, things started to went south. First her hands' movement slowed down, also pressure became lighter and lighter. I have read the yelp reviews about her falling asleep during massage before, so I immediately guessed this was happening to me as well. Trying to keep her awake I started conversation about my recent vacation and asked about her vacation as well. (She told me she just got back from vacation at the very beginning of the session) My effort went in vain. Her movements finally came to a complete stop, basically resting both her hands on my knee, which was super awkward. I did not walk out of Tiya's place as a happy customer. Go get some sleep Tiya. It's not cool to fall asleep while giving massage :( read more

I would not recommend to a friend. I made an appointment with Tiya for a much needed massage. I arrived on time for my appointment, but when she greeted me (in a stained uniform) she told me that she had another massage an hour later. Why she felt the need to tell me this, or to schedule appointments so close together, I don't know. But it wasn't the most relaxation-inducing greeting. The room seemed rather dingy as well. And similar to a few other reviews, it was as though while the massage was going on she would freeze, and stop the massage! She'd be working on a part of my body and suddenly her hands were just still and not moving. She'd sway back and forth a little bit and her eyes were closed. I'd cough, clear my throat, or readjust my body and she'd seem to come-to and get back to the massage. When I asked her about this, particularly the long pauses at the neck, she was like "What, you felt that? You felt that?" and then she said some nonsense about how she was waiting for my negative energy to dissipate! LOL. A little while later, she told me a story about her colleague recommending neck massage as a way to get the client to fall asleep, and then he wouldn't have to work so hard. Apparently, she has adopted this technique. Um, I guess that's a great strategy if you want to get paid for work you didn't do. Besides this- the massage showed skill, and if it had been continuous, without the nonsense, the ranking would have been much higher. However, I will not be booking another massage with her. I was disappointed after seeing all the 5-star reviews. I understand that she works hard and has her own business and a lot of clients, she mentioned this several times. I respect that she is running her own business. But I am paying, in full, for an entire massage. I did not get what I paid for. If she can't do a good job for every client, she should schedule fewer people. read more

I made an appointment with Tiya for a prenatal massage. FYI - Tiya has moved to a different location than the one listed on Yelp. She's now off of San Antonio road in a small, hard to find, shopping area. She is working out of a salon there. My appointment was at 2pm - I got to the building just before 2 but couldn't find her. I walked around the whole complex. She was operating out of a small salon and came out to find me. When we finally got settled it was a little after 2pm, but she told me she would give me the full time even though I was "late". This wasn't a problem for me - the fact that she repeatedly said "I'm letting this go over" or "I'm giving you extra time even though you were late" at least five times throughout the massage seemed a bit rude. Also, I swear, while the massage was going on she started falling asleep! She'd be working on a part of my body and suddenly her hands were just still and not moving. She'd sway back and forth a little bit and her eyes were closed. I'd cough, clear my throat, or readjust my body and she'd seem to come-to and get back to the massage. Besides the falling asleep part - the massage was okay. I'm giving her three stars because the price was very reasonable - much cheaper than what you'd pay elsewhere. However, I will not be booking another massage with her. I was disappointed after seeing all the 5-star reviews. Maybe I just caught her on a bad day? read more

I've been going to Tiya's for about a year. She does excellent back, full body and hand massage for me. Also great conversations and beautiful music at her salon. I always feel relaxed and happy after visiting her. Highly recommend! read more

I went to her for the first time last week and just scheduled another appointment again :) She is pretty good. I have a pretty tight back with tons of knots in my right shoulder blade. I basically screwed it up over the past couple of months and when the pain became unbearable, I finally went to her. She was really good, my shoulder felt better after 2 days. She if professional and sweet and has reasonable prices. read more

Tiya is an amazing, very experienced masseuse. She believes it is her role to be a healer in the true sense of the word. She is great at providing serious massage therapy for those who work their bodies hard and need some tender loving care. I was looking for some relief as I hold a lot of tension in my body from work stress and from doing CrossFit. I found Tiya on yelp and decided to give her a try. I've had several one hour deep tissue sessions with Tiya and now I completely trust her with my muscles because she always knows just what to do! She can quickly identify my most serious areas of muscle tension and will work those areas using the best techniques over and over until the tension finally melts away. I walk out of my sessions with Tiya feeling noticeably more at ease both physically and mentally. And that translates to the rest of my week. Those seeking the spa royal treatment may indeed find the experience lacking in that regard. Tiya is a professional one woman massage therapy operation, not a full service spa. But, if you can do without fussy details, then Tiya will provide amazing massage treatment for extremely reasonable rates. I highly recommend her! Protip: She usually has a lot of appointments so instead of calling and playing phone tag, just email her your appointment request instead. She replies quickly with her availability. See you soon, Tiya! read more

I came to the area on a trip & wanted a massage the same day. I was worried that any massage therapist that was still available probably wouldn't meet my standards. I was definitely wrong. Tiya has really strong hands & was able to work out my tight leg muscles as I'm a runner & my shoulders as I spend too much time on the computer. I would definitely encourage everyone to go see her as her prices are reasonable. read more

Tiya is a real hiller, she does much more than a regular massage. She understood my pain point like nobody had. I was surprised, didn't expect it to be as deep. Really recommend! Especially if you are looking for pain relief read more

I've been seeing Tiya now for almost 4 years and cannot recommend her enough. As a typical Silicon Valley tech worker, I spend a lot of time sitting in front of a computer screen. I've experienced pain in my neck, shoulders, upper and lower back over the years - which aren't even that many. I'm a healthy 27 year old. I cook most of my meals and do yoga daily. Despite my best efforts, I've still experienced some serious pain in my body. I've seen doctors, chiropractors, and physical therapists, but no one has been able to help me as much as Tiya has. Her intuition is impeccable - she somehow knows exactly what is causing the pain and is able to quickly fix it. She approaches massage therapy as a healing discipline so don't expect a typical relaxing massage with a bit of oil and aromatherapy. Tiya's massage is strong and often painful, but is exactly what you need when your body is hurting. I'm so grateful for Tiya. She is a wonderful lady and has really helped me when I needed it the most. read more

This review is for Tiya's prenatal massage. She does great body work and really can work the kinks out for a pregnant mama-to-be. My first prenatal with Tiya was when I was about 3 months along. My lower back was killing me and I was in so much pain that I had trouble standing straight. I called Tiya and was able to get an appointment that same day. She gave me a deep tissue-like whole body massage, concentrating on my upper and lower back. The massage was done with me lying on my sides. She told me the growing weight of my chest was causing my upper back to tighten, which was causing the lower back strain. After she worked on me, my back was sore, but the good sore. I was able to walk straight again in a day or so. I went to another prenatal massage place from a highly recommended place (it was a gift) ~ 1 month later. He has the setup where there is a hole for your belly. Although I felt asleep during the massage (I guess I was relax), I did not feel like he did much body work. I really did not feel any better afterwards, just oily all over. I had two more massages with Tiya since for general pregnancy discomfort. Tiya can really get deep into the tissues, which is what I preferred in a massage. Just an FYI, Tiya is chatty, which I don't mind - I do enjoy talking to her. In summary, I highly recommend Tiya for prenatal massage, especially if you are looking for a deep massage. She is also really reasonably price! read more

Tiya falls asleep during massages. This happened during 3 of my 6 appointments with her. I had to keep the conversation going and had to clear my throat when she fell asleep to keep her going. During my last 60 min appointment, Tiya fell asleep 10 min into the massage. Towards the last 30 min of the massage she was 'massaging' the massage table when I tried to keep her going, not even noticing that her hands were not on my body. I asked her if she was tired after the massage and she came up with excuses. It was a complete waste of my time and money and it was very unprofessional. read more

Tiya's magical touch has worked wonders on my back, shoulders, and neck. She creates a comfortable space for me to truly relax. Our 60-minute sessions are incredibly therapeutic and I am "reborn" each time I see her. What I love most about Tiya is her consistency - and her ability to make her schedule work for me at a moment's notice. A+ for Tiya! read more

Just got a deep tissue back massage from Tiya 2 days ago, haven't felt better for years! I've been experiencing chronic back for at least 5 years. I have gone to multiple doctors, specialists, physical therapists, chiropractors, yoga, exercise ...all the works, but nothing has been really treating the source. It's been two days since my 90 minutes massage from Tiya. I have to say that the pressure points Tiya worked on Hurt, but my back pain is ~60% gone. She definitely worked her magic and I can't wait to go back to get back for another session! read more

Great massage from a great lady. Character + Competence = Credibility and respect. She's earned it. read more

Summarily: Tiya is the best deep tissue masseuse I have ever had, hands down. If you're looking for a spa-like experience, and relaxation is your goal, Tiya is probably not for you. If you have physical ailments, like chronic back pain, knots, neck pain, etc., Tiya is the person to see. She will actually give you treatments with lasting results! -- She knows what she's doing. Unlike some deep tissue masseuses, who try to force your muscles to relax by digging in really hard, Tiya really works her way through the layers of muscle slowly, rendering a massage that is not nearly as painful as the usual DT massage, and which yields results that last for *days*. Background: I saw Tiya a year ago, so her location may have changed. When I saw her, she was operating out of the back room of a salon, which was, yes, comparatively dingy and had none of the Asian-themed doodads that typically reside in spas. No soothing music; no water fountain tinkling gently in the background. Her table was a folding one, I believe, but it was comfortable enough. Admittedly, I was put off by the setting, but Tiya more than made up for it. I had just finished packing all my stuff over the course of a week for a massive move out of state, and my chronic back pain had flared up with a vengeance. There was a giant knot in the middle of my back so agonizing that I was having trouble sleeping, standing, or walking. I've seen other DT masseuses before to address that knot, and usually walked away with a bruised back that quickly knotted up again afterwards. Tiya figured out the source of my pain instantly. Not only did she focus on the knot itself, but the surrounding muscles all throughout my body. She patiently worked her way through, and let me tell you - the results lasted for DAYS. I have only ever had one other massage with lasting effects like that. There was minimal soreness or bruises, too. Wow. If you're looking for a pampered spa treatment, Tiya is not for you. However, if you're looking for an *effective* massage to treat your tension, pain, or discomfort, Tiya is absolutely 100% the right person to go to. She was very, very talkative throughout the entire massage, which I did find a bit off-putting as well, as I usually am very quiet during my massages, but it was actually interesting to converse with her about how she got into massage, where she learned her technique, her home country and family. I can understand how other reviewers may have had less friendly experiences with her - she seemed like a very blunt, earthy woman, whose focus is not on providing excellent customer service, so much as excellent *massage* services. If I hadn't moved away, I would probably be seeing her regularly, and I probably wouldn't still have that bothersome knot and pain in the middle of my back. She spoke of how she works with regular customers to address and actually heal their ailments, unlike most masseuses, whose focus seems much more short-term. I had a fantastic experience with her. Best DT massage I've ever gotten, bar none, out of at least a dozen experiences with different therapists. She's got *magic* in her hands/elbows/fingers! read more

Tiya is absolutely the best massage therapist I have ever encountered in the United States. I have tried many other places locally and around the country, including expensive spas, but no one else came even close. Tiya has had her own massage business in her native island of Fiji, worked in several well-known resort hotels and spas. She is one of a very few massage therapists I know who can really release tightened muscles and eliminate pain and fatigue around the body. Her rate is reasonable, so I usually receive 3-hour massage once or twice a month. Very highly recommended for office workers, computer professionals as well as athletes like myself. read more

After a long drive from Los Angeles before the conference the next morning, my neck and shoulder was as stiff as a rock, and I desperately needed a good massage. And the goddess of Yelp led me to Tiya's massage, which I am so thankful for. I have received many massages in different countries, and without a doubt, I can say Tiya is the best massage therapist I've ever met. She really knows how body is structured... she hits just the right spot with the right strength. It was so good to the point I am tempted to make the trip again just to receive her massage. She is a gem. read more

Tiya's years of experience have led to an intuition and strength that guides her therapy to exactly what you need to relax! I've had a decent number of massages and Tiya definitely takes the cake and especially at such a reasonable price. She was able to feel where I was tense and use my reactions to her moves as feedback to push my limits just far enough to maximize the effects. She even was able to identify a few pain points I hadn't realized myself and correctly guessed the behavioral cause, for example my calves being tense from climbing flights and flights of stairs a few weeks back from moving apartments. A very personalized experience I'm looking forward to repeating! read more

I went to Tiya for my prenatal massage. I wanted to relax but she kept talking about her son and her daughter-in-law while massaging. I couldnt relax for a moment. Her phone kept ringing and she answered all the calls in the midst of the massage. She kept blabbering loudly into my ears about all the bad people she encountered in her life. The whole purpose of me taking the massage was lost. Infact I felt more stressed with her constant talking. I kept ignoring her talks. At the end she asked me to wear my clothes and said "Please dont expose yourself to me or to anyone" Huh?!? Except for her nonstop family stories and how other clients paid her good tip, the overall massage was OK. I am not going again. :/ read more

Tiya is a phenomenal masseuse. The best massage I've gotten in the bay area, Tiya knows how to identify the source of whatever pain and then work your muscles to relieve it. Lots of therapists do 'swedish' or use their elbows, Tiya actually heals you. A place like no other, definitely 5 stars. read more

Tiya does indeed have the healing touch. She was able to go into my very tight muscular system and make things move. If you have pain that you need skillful hands to help release, I highly recommend a visit (or two) to Tiya! read more

Tiya is a great masseuse/healer. I had a problem with my back for the last 6 months. I had other massages and my chiropractor worked on me. I kinda gave up and was about to scheduling an appt with my primary physician to discuss surgical options. In one visit, I am able to walk upright again and had the first good nights sleep in months. I scheduled a second appt already. read more

By far, the best quality massage therapist I have ever experienced. My interest is in a knowledgeable therapist who has excellent work ethics and knows how to remedy physical pain, muscle imbalances, and generate improved health. Tiya felt out where the source of my muscle imbalances were and was honest with her efforts to work them out. She never took short cuts! She gently worked out knots I didn't even know I had until I felt my posture improve day after the session. I trust her with my body and oftentimes ask for her guidance on how my muscles are doing, because she is so physically intuitive. I've seen her at least 6 times so far and am always grateful for her work! I'm editing my review. My 7th time going to see her, she massaged a new area of my body: my neck. Here, I got to experience for the first time what some call "her falling asleep." But that wasn't it at all. She was wide awake and told me that there was an energy block there, that she was working through it. My neck was the last area of my session, and afterwards, I felt different from the other times I've had with her. My neck felt heavy, as if the muscles were once thin and dry but afterwards flooded with circulation. There wasn't any pain. The average massage therapist is not able to touch as deeply as Tiya does, without using painful, piercing grips, and torturous elbow-bone techniques. read more

I was looking for a massage near my office and found Tiya's within walking distance! Her rates are reasonable and she did an excellent job. I asked her to go as deep into my muscles as she needed to and she really worked the knots out. I had trigger points I didn't even know were there! I plan to go back again soon. read more

Tiya is by far my favorite masseuse ever. I've had massages with her since she was at Massage Envy in Sunnyvale. I'm glad she branched out to her own space in a medical office, since it's closer to me in Mountain View. Her skills and personality are incredible. We have good conversation most times, but when my mind and body are just too tired... Tiya takes care of the rest. When I leave her care, I am always relaxed and rejuvenated. I wish I had more time to see her, but my busy schedule is rarely forgiving. Tiya has always been really accommodating whenever I needed a massage. Her prices and service are a great value! read more

I had a deep tissue session after hurting my back through weightlifting. It's amazing how she could find all the trigger points, understand every tightness and provide a really deep and painful massage which is required in order to be proven an effective one. The following 1-2 days were painful but after that I am far far better than before. read more

I have been an athlete all my life, but after a shoulder injury sidelined me for 2 months, I thought the only option was surgery. However when I told Tiya she told me she guaranteed that she would heal my shoulder without surgery... two months later... my shoulder is healed and I have a new favorite massage therapist! Thank you so much Tiya! And would highly recommend her for anyone out there whose body is in need of some healing! read more

Regarding the massage, there was one time where she got it right where I needed it, and the couple of minutes she massaged me there was perfect. She made me feel welcome to tell her where I needed pressure, but at one point she said something like "I'll get there, be patient" and I wasn't patient because she was spending too much time on my arm. What was not good was that she vented to me the entire time about herself and her family problems, and she didn't pay me for therapist services, I was the one paying her for massage services. She poured her problems/bad energy onto me and I had already had a bad day and went there looking for relief. It could have been a great massage if she had focused on me and not spent the whole time venting. I did learn from her, however. Never again will I remain on a massage table if I am paying for services, and the masseuse is trying to sell me something or venting about their life. If they want to pay me, that's fine! But from now on I will stand up and politely excuse myself, and say why. I understand the need to vent, and talk, as I have it too. That's what friends and therapists are for. Not customers. read more

Terrible, rude service. I called at 2 pm and made an appointment for 7pm. When I showed up, Tiya rudely asked, "who are YOU?" I told her my name and she said that she had a regular client coming at 7:15 and that I didn't have an appointment with her. She claimed I never called her but I showed her my call history and she finally found me in hers. She spewed excuse after excuse to me without ever apologizing for the mixup. She told me I could come back the following day for a slightly longer massage, and I asked if she could give me a normal-length massage at a discounted rate. She refused and became very rude, asking why she should give me a discount when I was a new client. I replied that it was BECAUSE I was a potential new client that she might want to give me the discount. She continued to refuse, so I left and told her I'd be giving her a negative Yelp review. She screamed, "I don't give a shit!" down the hallway at me as I left. Professionalism at its best. read more