Changing my review. I had booked a session at 6PM because I had such bad back pain and needed a…read moremassage ASAP. I called and they were able to get me in at 6PM. I got there early to make sure I had enough time to get settled and do check-in--no one was at the front and I was confused since last time there was someone. It seemed they were just chatting the whole time in the back despite me and one other person entering. It became past 6PM and I finally get settled in. I had my watch on and finally I was helped at 6:20. At this point I was just in so much pain and desperate so I waited. They finally started for maybe 10 seconds, only to leave for like 5-10 minutes to chat in the front, then come back. I was hesitant to just get up and leave but I had already waited so long. Massage was okay. Hated it to be honest. I asked for hard pressure and I feel like the person who did my massage last time did a lot better. It was difficult to communicate so I just didn't want to try. I appreciate that even though she wasn't fluent in English, she still tried. However, I think they should provide a whiteboard/pap similar to what other places do where you circle what kind of service you want, pressure, and focus areas. Anyways I finished the massage, feeling kind of meh about my whole experience. It was still $65 for 60 minutes and I was going to tip 30% which is $19.50. This was already pretty generous and what they usually ask for considering I had a delayed and poor service. I just wanted to leave and the therapist kept asking about the tip and insisted I pay an extra $6 because my back and shoulders were "tight". First off, isn't this what massages are for? I don't get a massage because I'm not tense. I get massages because my shoulders are tense, my back hurts, I worked from home, I'm in pain. Massages are literally meant to treat this. Also, I have NEVER had this experience where a therapist asked me for a tip because of that. I've gotten massages multiple times where they have no issue, and do wonderfully, and I always compliment them. This was horrible and I'm left feeling like this was not worth it. I should have just waited a day to get an appointment at Arisa Thai Massage. Anyways, I just wanted to leave because I was so sick and tired of my experience and just ended up giving her the $25 tip that she insisted on. I'm pretty pissed off. Insane. Literally never going here again. I thought I'd give it a chance since it is walking distance and I just really really was in so much pain and desperate. Now I'm out $90, still in pain, and regretful and wish I just had stayed home and slept it off. I thought that my experience would be similar to my last one, but this time I just had a really bad experience and unfortunately it seems my last visit was a 1-off thing. Left feeling like crying because it just wasn't a great experience and that I had wasted so much time and money. I reached out to the owner about my experience and he offered to give me a free massage at the Sunnyvale location. Unfortunately, it had slipped my mind since I was brought into an escalated meeting for work. I was flabbergasted that he said me not showing up was losing money, but I lost money during my horrible massage and experience. I just hung up at that point and didn't want deal anymore. I feel I gave them a fair chance, but nothing will take away from the experience I had at my last massage session. "Losing money".. no.. at least the business got $90 out of me at my last session. I lost money. Honestly wish I just requested a refund. -- Edit in response to owner: As for the follow-up: yes, I had scheduled a free session, but unfortunately had to miss it due to a work escalation. It happens. I reached out to explain, yet your response was to say that you lost money because I didn't show up. Please understand: I lost money first--$90 for a delayed, uncomfortable, and ineffective massage. And your concern about your loss over my missed free session, rather than any real acknowledgment of what I went through, only reinforced my frustration. I came to you in pain and left feeling worse--physically and emotionally. I genuinely wish I had never returned after my first visit. While I acknowledge you tried to rectify it by offering another session, your handling of this situation afterward makes it clear this is not a business I can trust with my well-being again. I stand by my review.

actually this is not my first time here! at first ialso got disappointed with their masssage.they…read morejust put oil all over my body and just rub my bidy..without even effort on it and their masseuse are not trained..and we booked again last night same result.and the worst is they are obliging me to tip 30%! i said why will i give you that much since i was not satisfied with their massage..save your money!

Went to get a massage and paid $70 waited 30 minutes never got my massage ask them to return the…read moremoney they never did. They ripped me off.

I got my facial today for the second one with Lynn she is awesome! I enjoy coming into the spa from…read morethe moment you walk in the vibes are spectacular! Very nice vibes and Emily the sales girl is so sweet and such a gem. Lynn is very good with explaining everything she is doing and telling me step by step the procedure! Thank you Lynn look forward to seeing Lynn as I bought six pack of facials. I forgot one of the best massage chairs too Chen you come in early you can use them.

Looking for the best massage of your life? I'm sure everyone is great at Verde Touch and I was…read morebrought to this place by a friend who highly recommended David (the owner). BUT this review is mainly about the AMAZING Kat! I started seeing her for a prenatal massage, then postnatal and now normally deep tissue. She's done trigger point with me which is when she holds a point and I breath into it as well as pin and stretch technique. Today we did deep release technique- psoas release. She has been influenced by Rolphing and has studied miofascial releasing technique. She specializes in Integrated Therapeutic, Motherhood / prenatal, Thai, Acupressure, East / West, Trigger point and Deep Tissue. I have been to A LOT of spas and seen many massage therapist all over the country / world and she's tied for first place in my book. Highly recommended her, just don't take my time slot ;) :) PS she also works in the Los Gatos location and if you visit her there you can use the pool / hot tub / sauna :)

Reminder once again. Don't go to this place. Especially if you're a woman. This "owner" man is a…read moredangerous manipulator. And a touch delusional. Still mad. will never trust a male masseuse EVER AGAIN.

Terrible. They cancel my booking when I have made plans with them. This is very unprofessional and…read morebad customer experience.

I just came in for a deep tissue massage after booking this morning and was able to get an…read moreappointment. Inside, they give you a board to mark the areas you want (or don't want) targeted and the pressure desired. The massage went amazingly! The pressure was perfect, skillfully addressing my many knots. I came in feeling incredibly stiff and walked out feeling like I could run. My biggest regret was not adding on more time! I forgot to get the name of my masseuse but I hope to have her again in the future!

I was a walk-in appointment and booked for an hour. Instead of an hour I got about 40 minutes…read more During my massage, the therapist walked out for 5 minutes a few times. Once the massage began it was just okay, and then someone else came in. It turned into a 4 hands massage which was nice but I didn't pay for that. Ultimately, even though I specifically mentioned one therapist, I was short-changed on time and ended up paying tips for two therapists. Beware of this place. I will not be back.

From the owner: We are located in Mountain View. Melody Spa，We offer professional therapeutic massage treatment by…read morelicensed therapists that have the skills and many years of experience necessary to aid in chronic pain, stress relief, and helping your body recover. Our therapists are knowledgeable in a wide variety of effective massage modalities and our treatments are designed especially for you so you feel refreshed and rejuvenate and can achieve your wellness goals.

AMAZING CARE - HIGHLY RECOMMENDED!…read more I began visiting Thriving Chiropractic about 4 months into an awful battle with frozen shoulder. At that point, I'd already been doing physical therapy for several months, as well as having a steroid injection. I wanted to "throw the kitchen sink" at the shoulder to help recover as quickly as I could. Thriving Chiropractic offered me both chiropractic care with Dr. Helen and acupuncture with Dr. Christina. I took one appointment each week with both, in addition to my physical therapy visits twice a week. Dr. Helen and Dr. Christina were both excellent in helping speed my recovery! After "just 7 months" (which is exceptionally fast in the land of frozen shoulders where 1 year to 2 years is more typical) I've recovered 95-100% of my shoulder range of motion and I'm on track as I work towards patiently recovering my strength. I want to give extra praise to Dr. Helen for doing an incredible job understanding and assessing my condition each week, providing a range of care modalities to help my healing, and providing me "homework" to complement what I was doing with my PT. In addition, she's just a super friendly person who takes an interest in your life outside of your injury and I found her incredibly pleasant to talk to during treatment. Dr. Helen truly has an exceptional, holistic approach to care - she completely defies the stereotype of chiropractors simply "cracking joints." Every time you leave her care, you leave feeling great. Dr. Christina was also very professional and caring. I'd never had acupuncture treatment before and she was very gentle and careful to ask about my comfort during and after the treatment. Due to the nature of acupuncture (you spend a long time sitting with the needles in quiet solitude), my interactions with her were less so than with Dr. Helen. But I felt confident in her care and would go back if ever I had the need. Front office staff were always very friendly and welcoming, too. Thank you all for being so wonderful!

I had a very disappointing and stressful experience with the front desk person at this office…read more The issue started with poor communication around billing. I was initially told that my copay would be $30 for Dr. Helen and $20 for Dr. Deanne, and that my insurance had been checked. About a month later, I found out through my insurance that I was actually responsible for 30% of the bill. When I brought this up, the front desk person first denied saying that, and later offered to settle the account based on the $30 copay amount. However, there was no apology or clear explanation for the confusion. We had also discussed that the 4/30 bill would be handled later once I received the insurance check, since my card had already been charged the full $150 for that visit. Yesterday, when I tried to bring this up again, the front desk person would not let me explain and kept insisting that my bills had already been taken care of. She also said she does not handle billing, but did not clearly explain who does or who I should contact. What made the experience worse was the attitude. When I tried to understand who handles billing, bookings, and patient communication, she responded defensively and said, "Oh, now you are saying I don't do anything," which was not what I said. I was simply trying to understand who was responsible for what, especially since she had said she does not handle billing or appointments for all doctors. The most upsetting part was being personally insulted and called a "sad person who makes other people sad." That is completely inappropriate in any service environment, especially in a healthcare or wellness practice where patients come for care and support. This was not the first time she referred to me as a "sad person," and it felt dismissive and disrespectful, especially as someone coming in with severe shoulder pain and trying to resolve basic billing and appointment issues. The communication around appointments was also frustrating. When I switched to Dr. Deanne and asked how to book with her, I was told to check online with no clear guidance. After asking again, I was eventually sent a link by text, but only after being told, "I don't handle her appointments." Yesterday, I checked in and sat in the doctor's office for several minutes, but the doctor was not informed. I had to go back and ask twice, and the front desk person clearly seemed upset about it. The last two months of dealing with this front desk experience have been extremely frustrating. Patients deserve clear communication, patience, and basic respect when trying to resolve billing and appointment issues especially when it's caused by the provider . Overall, this experience fell far short of the level of professionalism and respect patients deserve

I came across Bill a few years ago while searching for a massage therapist with strong hands, and…read moreafter seeing all the great reviews on Nextdoor, I decided to give him a try. At the time, his business was in Campbell, and since then he's moved to Mountain View, which is now an even more convenient location. Bill is incredibly hardworking and truly in tune with his clients' needs. He knows exactly how to work the muscles to relieve pain and tension, and he's helped correct most of the issues I've had over the years. Every session is unique -- he never does the same routine twice and always tailors the massage to what your body needs that day. He's patient, attentive, and genuinely focused on making sure you leave feeling pain-free and relaxed. I've referred several friends to him, and every one of them has been just as impressed and many are now long-term clients as well. Highly recommend Bill if you're looking for an experienced, professional, and caring massage therapist.

He was a no show. I made a booking via the online system 4 hours before my appointment. I arrived…read more10 mins early and I tried knocking, calling and emailing with no response. I was looking forward to it with all the great reviews but ended up wasting 1 hour of my evening.