I had a very disappointing and stressful experience with the front desk person at this office. The issue started with poor communication around billing. I was initially told that my copay would be $30 for Dr. Helen and $20 for Dr. Deanne, and that my insurance had been checked. About a month later, I found out through my insurance that I was actually responsible for 30% of the bill. When I brought this up, the front desk person first denied saying that, and later offered to settle the account based on the $30 copay amount. However, there was no apology or clear explanation for the confusion. We had also discussed that the 4/30 bill would be handled later once I received the insurance check, since my card had already been charged the full $150 for that visit. Yesterday, when I tried to bring this up again, the front desk person would not let me explain and kept insisting that my bills had already been taken care of. She also said she does not handle billing, but did not clearly explain who does or who I should contact. What made the experience worse was the attitude. When I tried to understand who handles billing, bookings, and patient communication, she responded defensively and said, "Oh, now you are saying I don't do anything," which was not what I said. I was simply trying to understand who was responsible for what, especially since she had said she does not handle billing or appointments for all doctors. The most upsetting part was being personally insulted and called a "sad person who makes other people sad." That is completely inappropriate in any service environment, especially in a healthcare or wellness practice where patients come for care and support. This was not the first time she referred to me as a "sad person," and it felt dismissive and disrespectful, especially as someone coming in with severe shoulder pain and trying to resolve basic billing and appointment issues. The communication around appointments was also frustrating. When I switched to Dr. Deanne and asked how to book with her, I was told to check online with no clear guidance. After asking again, I was eventually sent a link by text, but only after being told, "I don't handle her appointments." Yesterday, I checked in and sat in the doctor's office for several minutes, but the doctor was not informed. I had to go back and ask twice, and the front desk person clearly seemed upset about it. The last two months of dealing with this front desk experience have been extremely frustrating. Patients deserve clear communication, patience, and basic respect when trying to resolve billing and appointment issues especially when it's caused by the provider . Overall, this experience fell far short of the level of professionalism and respect patients deserve read more

AMAZING CARE - HIGHLY RECOMMENDED! I began visiting Thriving Chiropractic about 4 months into an awful battle with frozen shoulder. At that point, I'd already been doing physical therapy for several months, as well as having a steroid injection. I wanted to "throw the kitchen sink" at the shoulder to help recover as quickly as I could. Thriving Chiropractic offered me both chiropractic care with Dr. Helen and acupuncture with Dr. Christina. I took one appointment each week with both, in addition to my physical therapy visits twice a week. Dr. Helen and Dr. Christina were both excellent in helping speed my recovery! After "just 7 months" (which is exceptionally fast in the land of frozen shoulders where 1 year to 2 years is more typical) I've recovered 95-100% of my shoulder range of motion and I'm on track as I work towards patiently recovering my strength. I want to give extra praise to Dr. Helen for doing an incredible job understanding and assessing my condition each week, providing a range of care modalities to help my healing, and providing me "homework" to complement what I was doing with my PT. In addition, she's just a super friendly person who takes an interest in your life outside of your injury and I found her incredibly pleasant to talk to during treatment. Dr. Helen truly has an exceptional, holistic approach to care - she completely defies the stereotype of chiropractors simply "cracking joints." Every time you leave her care, you leave feeling great. Dr. Christina was also very professional and caring. I'd never had acupuncture treatment before and she was very gentle and careful to ask about my comfort during and after the treatment. Due to the nature of acupuncture (you spend a long time sitting with the needles in quiet solitude), my interactions with her were less so than with Dr. Helen. But I felt confident in her care and would go back if ever I had the need. Front office staff were always very friendly and welcoming, too. Thank you all for being so wonderful! read more

The office is small and the front desk staff is really nice and very accommodating. Once I spaced out and missed my appointment by 30min they still allowed me to come in and get treated. I received treatment from Dr. Yumi. She used the chiropractor adjustment tool to adjust my back. I didn't like this tool at all. There was no manual adjustments (spine cracking) which is primarily the reason I sought a chiropractor for. I did like the moving bed and how it stretches your spine. I didn't notice any significant difference because the methods were pain free and good for people who have injuries. After a few treatments I did not return because it wasn't the right fit for me. I want manual spine adjustments (spine cracking) that relieves tension immediately; although I do admit it's harsher on body recovery so I understand why this office employs alternative treatments. read more

I was referred to Dr. Helen Wang after a rear end event. Dr Wang was super nice and treats my back and neck. I am pregnant and now takes chiropraktik every 1 or 2 weeks. Dr. Medelson helped me with public bone pain throughput the process. It's really efficient. Would recommend thriving chiropraktik to anyone. read more

Went in with some concerns and the doctor spent time going over my symptoms. They explained things in a way that made sense and gave some good advice. The visit went smooth and the nurse was really organized with getting info and checking things. Felt well taken care of. read more

I had a neck/shoulder/back spasm/pain which was going on and off with horrible days for a little more than a month. I was able to find an appointment with Thriving Chiropractor within 2-3 days of my call . At this point, I've made like 4 visits to Dr. Deanna for my issue and I must say she is very thorough and thoughtful in explaining what's going on with you and what to expect. She's helped me feel a lot better in 4 visits. She informed me well about an adjustment before asking permission for it. Dr Deanna has been very kind with me and she uses at least 3-4 different methods every session. Her sessions are about 25-30 minutes and she has never made me feel rushed. Her homework for me wasn't stressful as well and it did help me heal faster. This is my first time visiting a chiropractor :) I'm not sure if a legit great experience could make you feel better any faster. Have any questions? Feel free to comment and I'd try my best to help. read more

I have had great success with Dr. Yumi Okuwaki with deep adhesions that others had difficulty getting rid of.  In general, I've suffered from chronic pain where more traditional methods (like physical therapy) wasn't successful.  I never went to a chiropractor because I didn't want any of that 'back cracking' I had heard about.  Yumi doesn't do that type of work on me.  And in fact, her method to remove deep adhesions is SUPER GENTLE!  I almost still can't believe that "gentle" can be effective!  I think it's because everyone else tries to reach the deep tissues by pressing harder or longer in that same area.  But instead, Yumi has learned a technique from Japan that works from the inside out.  Because of that, It feels like it's intended to work on the deep adhesions!  I highly recommend Yumi.  She is so thoughtful and caring and truly wants to help you get out of pain!  You can tell she is very passionate about her work.  And her technique really works!  She was able to get the last of my knee pain out, something I had been suffering with for over 10 years.  There's more areas for her to work on, and I'm excited to see the results! read more

I was seeing Dr.Yumi about tightness in my neck/back muscles. She helped me a lot over 6 months allowing me to manage it at home without needing more visits a year later. She's very knowledgeable and does a comprehensive assessment to start off. Over the visits she slowly helped worked through the pain and tightness I was experiencing. She helped me identify a set of exercises which has been helpful on a daily basis. The practice is also great at accommodating emergencies and scheduling. read more

Thriving Chiro is always a place I go to when I don't have much pain, but just want to relax my muscles and reset my body. Lucy is super friendly and helpful. Yumi is super gentle and always try to find things she can adjust to make my body healthier. Overall, I definitely recommend this place! It's also super close to my gym, very convenient. read more

I have been a patient of Dr. Helen Wang for over 10 years. She is an excellent well-rounded Chiropractor. I am a competitive powerlifter, so I have multiple issues to address. Helen is different than most chiropractors as she will work on multiple problems in 1 visit. Dr. Helen makes time in the beginning of each visit to listen closely regarding my current issue. She remembers causes my injury history in detail. This helps in the treatment and the exercises she gives for recovery. When she deems the injury/pain is serious, she will set up an MRI or Xray to assist in treatment. Dr. Helen uses many techniques during my visits, including cupping which is a difference maker with my rotator cuff injury. I have referred several friends to see Dr. Helen and they are thankful. I highly recommend Dr. Helen Wang for chiropractic care. read more

I've been going to Thriving Chiropractic for over a year and Dr. Deanna is amazing! She helped me recover from a hip injury from jogging (first reason why I visited) and has helped me with my herniated disc back pain recently. I would be lost & suffering without Thriving Chiropractic! Lucy (office manager) is friendly, caring and so efficient! Always a joy being greeted by her :) I also recommend the massage therapists and most recently enjoyed acupuncture from Dr. John. Thank you all so much for helping me recover! read more

Dr Yumi is incredible and I have been super impressed by her expertise and knowledge and empathy. I also learned so much about the sources of my pain and what I can do on my own. My experience with Dr Yumi is by far the best chiropractor experience I have had. I got very lucky with Dr Yumi. The office staff are also very friendly and helpful. Overall a very positive experience! read more

Dr Wang is extremely talented and has a true healing touch. I was in a car accident this year and she has helped me gain back mobility in my neck, shoulder and wrist while awaiting physical therapy. She is extremely patient and willing to answer all my questions that I might have as well. Often times I leave the office awaiting the next visit because I know I feel much better. It's a true relief to have found such a great practitioner that I know cares for each of her patients. read more

Only talking without treatment!!! $$$ We spent $150 without using insurance, the Doctor keep asked so many questions, and little bit lightly massaged the pain area around 15mins. Feels like only talking but no treatment, not helpful at all! REALLY FEELS LIKE WAISTED MONEY!!! Won't come back. read more

Can't find better treatment in the South Bay than with Helen. Bad shoulder? Bad ankle? Not anymore!

John's sessions are great! I have had three session so far and feel much improvement in my lower back pain and overall health. He is a good listener to your needs, very knowledgeable if you have questions and is skilled at needle placement. He also includes cupping and hot stone message during the treatment! I highly recommend going to him. read more

I would like to commend Dr. Yumi. Although Yelp typically rates services based on "Stars", I would like to grant Dr. Yumi 3 "E's" for Experience, Efficiency and EFFECTIVENESS. After a day of skiing (which I probably shouldn't have done because I already had sciatica pains), I severely aggravated the issue and it felt like I had a severe charley horse on my left thigh. For over a week, I was barely able to bend down and walk. My muscles and nerves were inflamed and I was experiencing continuous tingling, numbness and sharp pains.(Aleve and Theragun massages provided minimal relief.) . Based on a friend's suggestion, I sought an alternative approach and found Thriving Chiropractic on Yelp. I managed to obtain an open slot right away with Dr. Yumi. Thank goodness. Within a 30 minute visit, she promptly had me do a few range motion tests and diagnosed the source of my problem to extreme muscle tightness in multiple areas in my buttocks and leg - myofascial tightness issues. Through a multitude of techniques, including spine manipulation, re-alignment, deep and soft tissue massages, and stretching, she methodically worked through the multiple trigger areas. The results were almost immediate as you feel the tightness "melt away" as she honed in and released the taught tissue spots. Over three additional sessions in a two week span, she improved my range of motion and pain by 98+%. I'm quite optimistic that with perhaps an additional chiro session and regimented, at-home stretching sessions, we will fully resolve the issue. (Expect to feel discomfort, mild pain and nerve tingling for up to 12-24 hours after the chiro sessions, as the muscles and nerves slowly re-adapt to their new, "correct" positions. After that adjustment period, you'll feel significantly better.) Overall, I am very impressed with Dr. Yumi. She is very pleasant, attentive and listens well to your descriptions of discomfort. She immediately applies the appropriate techniques to address them. I attribute that to her excellent knowledge and experience of the human anatomy. She simply understands "cause and effect" and promptly applies her arsenal of Eastern and Western techniques into your limited, appointment time. She meticulously checks the back, buttocks, thighs and legs to check for any signs of muscle tightness. I would also like to extend kudos to Lucy and the front staff. They were efficient and helpful in registering and scheduling. Overall, a very positive experience! read more

I saw Dr. Yumi Okuwaki and she changed my life. I had no idea I was living with so much unnecessary pain till I saw her and finally had relief. My neck was very very tight so I decided to come in. I could not turn my hear right left or down when I first came in. When I left I was moving freely and had no discomfort. Truly amazing and professional service and they go above and beyond to make you feel better. Every week I come in and she relieves tightness in areas I did not know it was possible to feel relief in. I recommend her to anyone I know!!! Thank you Dr. Yumi! read more

She is the kindest women. She was so helpful and was able to squeeze me in since I was in so much pain! Thank you! Highly recommend coming here read more

After about a year, here's my long overdue review! I love everything about this place: their proximity and accessibility to me, the clean and well-maintained facility, very professional staff, amazing service, the list just goes on! Special shout out to Lucy of the front desk. She is very hospitable and accommodating. She is also very sharp when it comes to resolving minor issues. Out of the many chiropractors I've had, Dr Helen Wang is the most competent of all. She is very knowledgable and takes her time to really cater to your specific healing needs. Lastly, a very special mention to Cathy- hands down the best (sports) massage therapist I've had the pleasure of knowing. I have had massages in a lot of luxury spas around the world but nothing like Cathy's magical hands! I see her every week and has always been very consisitent. She just knows which part of your body that needs work without even telling her. I have had chronic pain for years from playing heavy sports and ever since I started with Thriving Chiro - between Dr. Wang's chiropractic care and Cathy's massage therapy, I am able to stay very active again! Super highly recommend this piece of gem! read more

Dr. Yumi is a phenomenal chiropractor. I feel SO much better and am virtually pain free. Couldn't be more appreciative. The office staff always gets back to me promptly and is very communicative (sending appointment reminders, answering questions, making arrangements to get you the appointment time you need). Everyone at Thrive goes above and beyond. read more

Very professional and very good at what they do! And the massages are fantastic! I come here regularly, and I love it!

I started there and loved it until I left the last visit. The dr. worked on my lower back and that night ended up in the ER because I could barely walk. I then called the drs. and they said oh I am sorry try over the counter medicine. They never offered another visit free to as they were the cause of the pain. The in complete pain the entire weekend had to call out sick to work followed up with my dr. who had to prescribe me nerve medication. I know things can happen but the fact that they never offered to pay my ER bill nor another appt to help with the damage they caused is why I will NEVER ever return there and will continue to NEVER recommend them. read more

The message was good but the front desk man that was charging us was so rude. We use Stanford health plan (Aetna) and he said although they accept Aetna, the insurance pays them too little. He charges us much more than what our copay is listed on the insurance website. He charges us after we did the message and never inform us beforehand. He also sounds like we deserve no respect. Whether we come in again or not in the future is both fine to him. Customer service score zero! read more

I am referred by a coworker and this place is truly amazing! I have seen Dr. Helen and Dr. Linda. Both are caring and with rich knowledge. Dr. Helen is always patient when listening to my pains and she would also explain in details what is cause. After several visits, my symptoms relieved to a large extent. Lucy, the front desk lady, is lovely and warm hearted. She would always use her humor to cheer me up when I am concerned about my symptoms. read more

Highly recommend Dr. Helen Wang. I first met her last year because I suffered a lot from the back pain during sip. She helped me relieve the pain and I never knew my back was so tight. Then I come here irregularly to do some precautious treatment. Helen is very patient every time to hear my needs and teach me what I can do at home to relax my back. I feel so lucky to know her! read more

I had serious back pain and issues with my upper back since about 2 years, Dr. Yumi has done magic on my back, in just 5 sessions of physical therapy I can feel a whole lot of difference in my back and the pain has considerably reduced. Highly recommended!!! read more

I have always had a strong back but something happened in the cleaning out of my parents' home. My back pain became unbearable and I sought Dr. Helen's help. She is tremendously positive and resourceful. She worked on my skeletal structure and my muscles twice weekly for a few weeks, then switched me to a weekly appointment. Now I see her once every other week. My back pain is gone. I have employed all the strategies Dr. Helen has suggested to keep my back in better shape. Dr. Helen is very kind, positive, and has so many helpful suggestions. Thriving Chiropractic is a terrific office. It's easy to arrange appointments, receive monthly payment receipts, and make inquiries. I am so grateful for their help! read more

I've been coming here for years. I used to have horrible, severe sciatica. all the doctors I saw basically said I was getting old, there's nothing that can be done and I just have to get used to it. So I decided to try acupuncture and found this clinic (formerly on Castro Street in downtown Mountain View) with good reviews. Dr. Lin (Linda) Wang worked with me, using a combination of acupuncture, massage and chiropractic treatment from Dr. Helen Wang and within six months, the sciatica was gone. I still go every once in a while for a tune up, or if I have a specific problem (I pull my back out occasionally) and it's always solved. Dr. Li is fantastic, always seems to be able to pinpoint the problem area, even when it's caused by something farther away from the pain spot. she's a wonderful practitioner, very soothing and calm style, and very professional. The whole staff is great, Ethan is very easy to work with and handles all the insurance stuff really well. The new office is really nice too. highly recommended. very definitely a 5-star place read more

I have been seeing Dr. Linda Wang for teeth-grinding at night and sore muscles. I use to work 100 hrs week with prolonged sitting and stress. I was in constant pain when I first see Dr Wang. The grinding problem got much better even after my first session. I no longer have headache and sore jaws in the morning. The sore muscles issue improves over time - I am no longer in pain but I come back every week for muscle relaxation. I highly recommend Dr. Linda Wang, she is knowledgeable and she listens to my concerns and address them right away. The treatment itself makes my feel refreshed every time. read more

Helen is a really good chiropractor and a very kind and nice person. I visit them regularly for more than 2 years. And every time it is a pleasant experience! read more

Excellent customer service! Great front desk like always and is always flexible around your next appointment if you want one. The doctors are great too! Dr. Yumi is the best of the best. read more

Couldn't be happier. They listened to my symptoms and crafted a response plan. The team followed through and adjusted over time. They got me back to health so I could continue training and working out again. Highly recommend. read more

I came here to get relief from my shoulder pains. I came to see Dr. Yumi because she was the only doctor in network with my insurance. I came in, the receptionist was really nice but doesn't escort you to the room. She points and says, "Go to room 2." When I finally saw Dr. Yumi, she kept talking and talking and talking. And talking. And I was in there for more than 1.5 hours. She does this technique called Koren Specific Technique where she takes this device called AthroStim that beats 12x per second and places it in various places of my body (temples, shoulders). This is cool and all, and maybe it works in the long run, I'm really not sure. But, I just wanted shoulder pain relief and I didn't get that. I spent over 1.5 hrs in the office because she just kept talking, which is completely unnecessary. I'm really disappointed because I just wasted my time, and my money. Maybe if you're into Koren Specific Technique, then she might be great for you, but definitely not for me. read more

Dr. Helen is so helpful and very professional! I hear about this place through some of my friends and I can't recommend it enough if you are looking to get proper back support. The receptionist, Lucy, was patient and politely in helping me with any questions I had regarding my insurance. I am definitely looking forward to my next visit! read more

Thriving Chiropractic is wonderful! I had my first visit the other day and cannot recommend it more highly. The office space is very nice and friendly. I met with Yumi - she was extremely knowledgeable, caring, and very effective. She was willing to explain everything she was adjusting and constantly checked in to make sure everything felt ok. I will keep going here for years to come! read more

I have tendonitis in hands, shoulders and neck...I had gone to see 2 orthopedic doctors and they recommended me to go for physical therapy. I took physical therapy for almost 3 months and I didn't see any good results with that so I thought of going to a good chiropractor... I used yelp to see the reviews of chiropractor that was covered under my insurance and I found Dr. Helen Wang... I made an appointment to see her and that was the best decision. Dr. Wang really cares and understand your health problem. She knows what causes the problem. She is helping me to recover faster. I highly recommend her and she will give you the best treatment. Her staff is also very nice and will try best to accommodate your schedule. read more

Been seeing Dr Helen over the last few years and she had helped me through all sorts of issues - back, neck, shoulder, elbow and the list goes on. I see her regularly because she is very thorough and professional. Lucy at the front desk is a rockstar and provides outstanding customer service and keeps it all running smooth!! read more

I highly recommend Dr. Lin Ying "Linda" Wang. She beats everyone else in the area on price and effectiveness for her treatment. A decade ago, I'd shopped around in the Redwood City to Mountain View area to find a specialist for back pain, and after many bad experiences, I was lucky to find this place. I've since moved out of the area, and tried a few places in the east bay when I threw out my back last year. Though some had a more sleek environment, none made me feel better faster than Dr. Wang, even with thousands of dollars of fancy equipment. If you're in pain, make an appointment now! My experiences have not been without issues: there were early miscommunications about insurance coverage, which took a few weeks to sort out and understand. I was satisfied that the staff took the initiative with the insurance company, and all that I had to do was wait. One time, I was mildly inconvenienced and had to wait as she worked through lunch to help a patient with an emergency, but the circumstance was clearly communicated, and I can appreciate that she is willing to go above and beyond for her loyal customers with injuries. Every community needs to have their own Dr. Lin Ying Wang. ;) read more

Coming to Dr. Helen as my first time to a chiropractor after years of back pain due to scoliosis has been unbelievable. When I first came in, the front office Staff was super friendly and welcoming. When I spoke to Dr. Helen it made me feel like I've known her for years. We had a great conversation as she was taking care of my pain. She is a great chiropractor that I would highly recommend due to her experience and treatment. I cannot thank her enough that she has fixed my back pain. Ever since I went I don't have back pain. Yes I get some pain here and there from my posture (which I have been correcting) but I continue to come to her, due to the relief that I feel. I love that she doesn't only treat you at the office but also sends you home with exercises that can help you improve. Also whenever I need an appointment or I need to reschedule the front office staff is very attentive and helpful. I truly believe in her services that I've recommended other people and they just tell me their great experience as well! Thank you Thriving team for making my experience unforgettable. Definitely invest time to go check it out for yourself. read more