Staff spoke very little English but was super friendly and got started right away even though I arrived 10-15 minutes early for my appointment on Friday evening. Got a one hour deep tissue massage which consisted of strong pressure as expected, along with fast movements almost the entire time. My masseuse, Cindy, was working hard with all of the rapid movement, so much that she was out of breath with this unique approach. Some may consider it rough, but my muscles can take a beating so I was fine with it even with a little pain in the process. I particularly enjoyed the leg and foot massage which focused on the outer leg and pressure points on the foot. It was effective for me. The face hole on the massage bed was slightly uncomfortable, and the temperature in the room was a bit cold with the AC running strong on a not-so-hot day, but I hung in there. I liked the music playing in the background, a combination of classical tunes and instrumental renditions of songs like Hallelujah and Ghost by Justin Bieber. Paying at the end via credit card, with a cash tip, was straightforward without any problems. read more

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I booked an appointment at 9 pm and even called beforehand to confirm since it was late in the night. First, I was made to wait outside and then let in asked to wait for 20 mins in the room while the therapist chatted away at the desk. It was too late for me, so I raised the issue and the therapist rudely said "go" to me. Never has such unprofessional and rude customer service. Businesses that dont respect and value customer time are just not worth it. read more

The massage itself was mediocre and nothing special, but the check-out experience was what ruined it completely. When I paid for my 90-minute massage ($150) and handed the therapist a $20 cash tip, she visibly sighed and aggressively demanded that I tip her more. She even pressured me to put an additional tip on my credit card, completely ignoring their own "cash tips only" sign. Tipping should reflect the quality of the service, and a $20 tip on a subpar massage is more than fair. Shaming and cornering customers at the front desk for more money is incredibly unprofessional. I felt manipulated and stressed right after a relaxation treatment. Will not be returning. read more

Changing my review. I had booked a session at 6PM because I had such bad back pain and needed a massage ASAP. I called and they were able to get me in at 6PM. I got there early to make sure I had enough time to get settled and do check-in--no one was at the front and I was confused since last time there was someone. It seemed they were just chatting the whole time in the back despite me and one other person entering. It became past 6PM and I finally get settled in. I had my watch on and finally I was helped at 6:20. At this point I was just in so much pain and desperate so I waited. They finally started for maybe 10 seconds, only to leave for like 5-10 minutes to chat in the front, then come back. I was hesitant to just get up and leave but I had already waited so long. Massage was okay. Hated it to be honest. I asked for hard pressure and I feel like the person who did my massage last time did a lot better. It was difficult to communicate so I just didn't want to try. I appreciate that even though she wasn't fluent in English, she still tried. However, I think they should provide a whiteboard/pap similar to what other places do where you circle what kind of service you want, pressure, and focus areas. Anyways I finished the massage, feeling kind of meh about my whole experience. It was still $65 for 60 minutes and I was going to tip 30% which is $19.50. This was already pretty generous and what they usually ask for considering I had a delayed and poor service. I just wanted to leave and the therapist kept asking about the tip and insisted I pay an extra $6 because my back and shoulders were "tight". First off, isn't this what massages are for? I don't get a massage because I'm not tense. I get massages because my shoulders are tense, my back hurts, I worked from home, I'm in pain. Massages are literally meant to treat this. Also, I have NEVER had this experience where a therapist asked me for a tip because of that. I've gotten massages multiple times where they have no issue, and do wonderfully, and I always compliment them. This was horrible and I'm left feeling like this was not worth it. I should have just waited a day to get an appointment at Arisa Thai Massage. Anyways, I just wanted to leave because I was so sick and tired of my experience and just ended up giving her the $25 tip that she insisted on. I'm pretty pissed off. Insane. Literally never going here again. I thought I'd give it a chance since it is walking distance and I just really really was in so much pain and desperate. Now I'm out $90, still in pain, and regretful and wish I just had stayed home and slept it off. I thought that my experience would be similar to my last one, but this time I just had a really bad experience and unfortunately it seems my last visit was a 1-off thing. Left feeling like crying because it just wasn't a great experience and that I had wasted so much time and money. I reached out to the owner about my experience and he offered to give me a free massage at the Sunnyvale location. Unfortunately, it had slipped my mind since I was brought into an escalated meeting for work. I was flabbergasted that he said me not showing up was losing money, but I lost money during my horrible massage and experience. I just hung up at that point and didn't want deal anymore. I feel I gave them a fair chance, but nothing will take away from the experience I had at my last massage session. "Losing money".. no.. at least the business got $90 out of me at my last session. I lost money. Honestly wish I just requested a refund. -- Edit in response to owner: As for the follow-up: yes, I had scheduled a free session, but unfortunately had to miss it due to a work escalation. It happens. I reached out to explain, yet your response was to say that you lost money because I didn't show up. Please understand: I lost money first--$90 for a delayed, uncomfortable, and ineffective massage. And your concern about your loss over my missed free session, rather than any real acknowledgment of what I went through, only reinforced my frustration. I came to you in pain and left feeling worse--physically and emotionally. I genuinely wish I had never returned after my first visit. While I acknowledge you tried to rectify it by offering another session, your handling of this situation afterward makes it clear this is not a business I can trust with my well-being again. I stand by my review. read more

Untrained therapist. Massage was ok but very repetitive and not very intuitive. Wouldn't go back...

actually this is not my first time here! at first ialso got disappointed with their masssage.they just put oil all over my body and just rub my bidy..without even effort on it and their masseuse are not trained..and we booked again last night same result.and the worst is they are obliging me to tip 30%! i said why will i give you that much since i was not satisfied with their massage..save your money! read more

Kelly's Healing Massage - this is our reciept last night.i book for two for me and my wife.. - Massage Therapy Near Me - Mountain View, California

As mentioned in some previous reviews, there is a MANDATORY 30% tip. When I was about to leave 20%, the front desk person kept pointing to the sign that said 30% "suggested" tip and when I said I wanted to leave a lower one, she started having waiting customers try to tell me to leave a 30% tip. Although the massage was decent, I did not appreciate them twisting my arm to increase the tip. If this is a requirement, they should just put it in the price to be transparent about the true price and make the tip truly what it's supposed to be -- an optional reward recognizing the quality of service provided. If you visit, please do factor an extra 30% in the price to avoid a huge argument. read more

Got a notification that my review was being featured so wanted to write an update. I stopped going here because the quality of care between the masseuses was inconsistent and getting berated by one of the owners due to it. The last time I scheduled an appointment specifically with Kelly, she asked me to try with another masseuse. I explained that I had concerns about the quality & she assured me it would be fine. Afterward, Kelly asked me how the massage was. I'm not a confrontational person so I told her it was okay (even though I didn't enjoy the massage as much). She pushed me for more details so I told her that I didn't love the massage and wouldn't schedule with that masseuse again. I was not complaining and didn't ask for anything. But she started berating me saying that maybe I just didn't know what a good massage was and on and on. It was such an off putting reaction to me just responding to her question. I get it, everybody has bad days but if I'm going to get a massage, I want to be able to relax and that's no longer the case here. read more

My new go-to spot when I don't care for any spa amenities & just need a quick massage. I've woken up with a neck sore & scheduled a 60 min massage the next day, where I felt so relieved/relaxed afterwards. I also had a bad back sore & same thing, scheduled a massage but within the same day. Calling to schedule an appointment is straight forward. Highly recommend to anyone in desperate need of a massage. Be sure to bring cash for the massage & tip the wonderful masseuses. read more

Booking an appointment was so easy, and they pick up calls really fast as well. I got there a few minutes early for the appointment and there was comfortable seating as you wait. They have water and candy in the lobby. During the massage, the masseuse was respectful of preferences to pressure, and asked if there were particular areas of focus. They did really concentrate on that area. The beds are comfortable, and they even have hair ties for you to tie up your hair. Fully enjoyed the experience and was comfortable the entire time. Super relaxing! read more

Not at all a professional service massage and on top of it they force you for 30% tip!! Will never come back

I gave her a 25% tip and she refused to take it, pointing at the sign saying the "suggested" tip is 30%. She understood no English and complained that her hands hurt. Funny, my body hurt from her massage! She was very rude and I wanted a Swedish massage, not a deep tissue massage. Please go somewhere else. This place isn't worth it. I'd rather spend more money somewhere else and not leave in pain and be talked down to bc I was unaware of the "suggested" 30% tip. Btw, I immediately gave her the 30% because she started gaslighting me and making me feel bad. read more

Came by the other day for a massage and it was a fantastic experience! Made an appointment via their website and the masseuse was ready upon arrival! Street parking is available. The receptionist greeted me at the door and offered me hand sanitizer for my latex gloves. The room itself was smaller and older than their Sunnyvale location. The massage table was warm and the top sheet was already pilling from heavy use. The masseuse came in and did a warm up using her elbows without oil. The oiled massage was a nice and strong that started off with the back, shoulders, arm, and neck. The next portion of the oiled massage was the buttock, leg, and calf, followed by a hot towel service. The remainder of the massage was a quick head and scalp massage, in addition to an arm, shoulder, and neck massage with lotion along with the front of the bottom part of the body underneath a sheet. The ambiance of the massage parlor was great with relaxing music in the background. The restrooms in the back were clean, fully stocked with paper towels, and hand soap. $65/hour for a full body massage with a 30% recommended tip in cash. read more

Kelly's Healing Massage - Massage Therapy Near Me - Mountain View, California

Just tried this place for the first time and I can't recommend it highly enough! Cindy gave me the best massage I've had in a long time, if not ever. I will certainly be coming back :) read more

I had a really great experience here. I think giving a 20-30% tip for how good and caring they are is fair. Thank you Cindy for taking care of me. She knew exactly what to do and made small talk here and there. My mandarin is grade school at best so I appreciated her patience and understanding. read more

This is an update of the five star review I wrote in June 2024. I said then how wonderful the deep muscle massage was and what a master Nancy is. I said I planned to go back again and again and again. I have done just that. After many, many massages I am even more impressed than I was a year ago. I cannot recommend Kelly's more highly and Nancy in particular. Do yourself a favor and check it out. You deserve the best. read more

I never knew how much I needed a good massage until I had one from here. The staff is friendly and the environment is relaxing, and the massages themselves really get into your pain points. If you're looking for a great massage to relieve pain, this is the place to go! Doesn't matter who you go to they are all amazing! read more

I go here regularly and really enjoy the skill and care of everyone who works here. Highly recommend -- I've always got the 60min massage here, and always leave feeling much better than I walked in. read more

I had a migraine and needed a massage to help it. They answered and were able to get me in quickly. Nancy was my massage therapist and she was amazing. I highly recommend and will definitely be returning. read more

Relief from experienced masseuse. Judy gave me a 60 min sports massage and charged $90. Worthy every penny. She was so good I gave $20 tip. My body was so tight and sore as an athlete and I felt 100x better after my massage. Quiet and dark ambience . Water bottles provided. Can't wait to return. Highly recommended! read more

I was about to book for a massage but reading many negative reviews about forcing customers to pay 30% tip due to her low pay to her employees and her behaviors. That's a bit aggressive. Tips based on how their performance and up to the customers. Not by force and demanding. I am a good tipper but this is not a good place to go to. In addition to that, she should paying her employee more. Low wages can have negative impact on her workers. read more

Great massage quality, warm and welcoming masseuse. would definitely go back. accommodated me with short notice.

Bad experience, no hot, oil no music, they don't know which direction they do the massage, She can't speak English read more

Be advised: 30% tip is basically mandatory now. I've been going to this place for at least 3 years now, every month or so, and the massages have always been very good. Recently I came in for a 60-minute massage. The massage itself was fine. I went to pay and tried to give a 20% tip, which I thought was more than satisfactory and what I always do for massages. I did not provide exact change, so I asked for the front desk person to give me $10 back in change and she refused. The situation was very uncomfortable for me so I let the $10 go and went on my way. I just want the owner to know that you lost a repeat customer for $10. I will not be coming back. read more

I was gifted a massage for my birthday at Kelly's. I'm going to be a little weak in some details because of that. Tl;dr: this place is great for deep tissue and no frills. I needed to change my time and was able to get it rescheduled a few days out. It took 3 more days to get a written confirmation. I arrived a few minutes early for my massage and was led strait into the room. The tables are not heated and the blankets are a little thin. Generally I was warm enough but my feet were a little cold. The music was basically Vitamin String Quartet and some piano solos. It was pretty apropos that the last song was "the final countdown". I don't think this was intentional. When the masseuse came in there was an ask on pressure level (medium and hard were the only options) and any focus areas. I said medium and upper back. I didn't know what kind of massage was booked, but I confirmed with my husband that it was "st/dt" per the booking website afterwards. The "medium" pressure was pretty intense. It felt like bone on bone several times. I did ask for lighter pressure several times. I almost stopped the massage because it was too much. Once we moved away from my upper back though it was good and I didn't have the same issue for the most part. I thought I was feeling good UNTIL I tried to get off the table. It was painful. And not in a "good pain" way. The pain only increased over the day, and I couldn't sleep on my back. I couldn't get hugs because it was too painful (super fun for birthday dinner that night - not). I ended up with massive bruises all over my back that slowly decreased over a week. This is not my cup of tea, but maybe it is yours. read more

The 60-minute massage was decent, but I found the approach to tipping overly aggressive and unprofessional. The expectation is 30%. While I appreciate good service, I believe fair employee compensation should be the responsibility of the business, not the customer. read more

Massage was okay but there was a language barrier. They only accept cash tips but I didn't have cash so they told me I had to tip 30%.

Been to Kelly's on several occasions and each time has been a great experience, but tonight was beyond exceptional - with no qualifiers I received the best massage I've ever had. Tina, the technician was extremely strong and intuitive to where the needed spots were. I like it very deep and usually never receive a massage firm enough to my liking, but I almost tapped out several times to Tina. I think she has a shot in MMA. The session was basically 80% rigorous therapeutic session and 20% relaxing finish. Very sweet, very competent, and very professional - I will definitely ask for Tina again the next time I come back. Once again Kelly's Healing Massage delivered a great massage experience. read more

My lower back has been blown-out while I'm on clinical rotations. A co-worker suggested Kelly's Healing Massage and I'm so happy I went. Cindy is an absolutely fantastic masseuse. This was, without question one of the best massages I've ever had. For those of you who are a little leary with the idea of massages at places you aren't familiar with, I 100% understand and can vouche that Kelly's is extremely professional and well worth every nickel. read more

I was looking for a massage last minute to pamper myself and this was closest to me with the best reviews. I booked an appointment for same day. Unfortunately I forgot who my massage therapist was, maybe Alice was her name. She was very nice but quite simply this massage was far from relaxing to me. It was quick and rough. Yes I spoke up and asked her to be more tender and but I don't think she understood. I don't wanna be mean but let's just say I much rather go somewhere with a better ambience & staff that is more educated on muscular structure. My body was bruised and sore the next day. This simply wasn't the right fit for me. read more

Great experience until paying. Paid and tipped 20%, got yelled by the front desk for not enough tip, saying the masseuse doesn't get paid enough, because apparently that's my fault and not theirs. In what world is 20% not enough. 5 star for massage, 1 star for the front desk attitude. read more

They gave my appointment away saying I didn't show up for 15mins. I was late, but I actually showed up exactly at 15 mins, so clearly she had called the next appointment earlier than that for them to come in early. On top of which she said she didn't have my number because it was an international number ... And she didn't have my email, which also ... they emailed me my booking confirmation. All this is to say ... yes I was late, I will own that, but her excuses seemed half ass and annoying. read more

I used to get my massage fix at least every other month before Covid. Back in the days, I only went for male therapists at some random locations because that's usually a guarantee for strength (had several female therapists and most failed to relief my pain), but not necessarily a guarantee for relieving knots. I've been to Kelly's once before covid for prenatal massage at their Sunnyvale location. That was great, but prenatal also meant softer massage. After almost two years of not having a massage and sitting for 8 hours in front of the computer at home all day every weekday, my shoulder and, especially, my neck are stiff as a rock. Came here because I was having a massive pain in my neck shoulder joint, and finally got some free time to sneak out. Despite being petite, Kelly's therapist was surprisingly strong. Her pressure was on point, and she pressed on all the right areas with the right strength. She found all the key stiff areas without me telling and worked on them with extra attention. I know for sure she relieved some of the knots on my legs cuz she told me. When I walked out, I tried stretching my neck left and right and realized, whatttt, I could tilt my head back! No, i wasn't able to before the massage because the stiff areas prevented me. I was so used to the stiffness I didn't even remember how it was supposed to feel. The therapist completely changed my impression about female therapists. Not only did she have the strength, she literally did heal my joints! read more

Short staff. I signed for 60min but she had to stop a few different times to greet customer and take them to rooms which took longer for her to get back to my room. I felt I waste money with this person but did give her generous tips. She later said she was sorry about being gone multiple times. She charged me a full amount and did not offer discount or credit. read more

I booked a one hour appointment this afternoon since I was feeling neck and shoulder pain due to a pinched nerve as diagnosed by my doctor. Everything started off well, but devolved after 15 minutes since my arm started hurting. I don't blame the masseuse for this as it has happened to me at other places. But her English was very limited so I couldn't make myself understood as to what I wanted her to work on. There also wasn't anyone there who could speak English so she called her manager. I explained to her manager the problem and he agreed that they likely couldn't help me so it would be better to cut things short. I handed the phone back to the masseuse who then disappeared out of the room. I sat in the room for about five minutes waiting for her to come back and clean the oil off my back so I could leave. Eventually I got frustrated waiting and went to look for her. Apparently she went to massage another customer and only came out when I called loudly for help. She then quickly toweled me off and went back to her other client. Now I was planning to pay for the half hour that I was there for, but she never asked for payment. I don't mind them not being able to help me, but I'm posting this more to let people be aware of the poor attitude here. ps it seems like the manager only speaks English so his communication with the Chinese speaking masseuse isn't the best as well. read more

Hands down the worst massage of my life. Terrible attitude. Almost like she was trying to do a terrible job.

Great small massage studio right in downtown MV. I was able to get an appointment that same day for the amazing price of $60/1 hour. I was more than happy to leave a $20 tip which still keeps the cost below that of many high end places. The quality of the massage was good, though there was a lot of focus on areas that I did not ask for focus on. I also wish there was more guidance on what kind of massage to choose, as I had a lot of trigger points that I now realize would have been better suited to a deep tissue massage. Make sure you tell them beforehand if there are any areas you want them to avoid bc they didn't ask. read more

Kelly worked on me a couple of times now and she has done miraculous work. I've had chronic shoulder pain (both sides) for over a decade now. She definitely knows where to press to address the issues. I would describe this as more of a therapeutic massage instead of relaxing. Some of the points were intense and painful, but in a good way. She's made more progress than all the chiropractic, physical therapy, and doctor's visits I've had through the years. Two sessions so far has made me 90% better. I'm hoping another session soon will get me back to 100% where I can be free of this chronic ache. Be prepared to leave a significant tip as the masseuses rely on it as part of their compensation. You pay a lot more at other massage places so look at your total end cost for what you receive. read more

My first visit there and my first massage in many years. Pain drove me to look for relief. It was really good and I recommend this business. Therapist started and ended on time and was very skilled. read more

Very nice lady and nice massage for a good price. She takes her full time and no weirdness and in a nice clean location. I would go back.