There were 5 employees and we were the only people in the store and still had to wait. We went to buy Mom an iPhone 17 for her 100th birthday. She still owed less than a dollar on her old phone and they were not able to let us pay it early and get the phone. They didn't care at all. Totally indifferent. If you want any customer service at all go somewhere else. They suggested we buy a phone from Best Buy and bring it in. We will definitely not wait until her 90 cent balance is paid later this month and buy from them. Go elsewhere. read more

Easy to cancel over the phone. Lime was fast inside the store. These are the only positives I've noticed. Always had outages. Upon returning the router and equipment today they informed us they had installed the wrong router for the plan we chose which is why we never got fast internet. So for almost 4 years we had awful Internet because of their mistake from day 1. Wild lol. Wouldn't recommend. read more

Line inside took hours like the employees don't know what they're doing!!! There is no reason the employees don't know how to get customers in and out within a decent time!!! read more

Absolutely the best customer service of any TV and Internet Provider EVER! Customer Service Rep went above and beyond to educate me and walk me through he process for locating and watching one of my favorite TV shows, Heartland! Incredible Service and I am now a Spectrum Customer for LIFEE If you treat your Customer Service Rep with respect they will go above and beyond and this young lady(don't know her age but I am a Senior Senior Citizen and everyone is young compared to me :) . Thank you, Spectrum, you are the BEST! read more

Very rude blonde haired girl! Went with my mom to set up a new account and service and she said I had to make my account online first or to call a number she gave Me? What's the point of going in store then? read more

worst internet provider ever, I spend more time without connectivity that what I'm paying for every morning I loose connectivity today again lost connection and there wasn't any outages reported after contacting customer service they say there's an outage and it will take 2 1/2 hours to fix but they won't reimburse the customer for the times lost without connectivity they expect for the customer to pay full price even though most times there was no connection I will be canceling my service once I buy my home and go with another provider hopefully fios is available in my area if not I'll go with starlink I had great connectivity with them overseas read more

Sister was put in a nursing home. Went in to pay her bill and discontinue cable, internet and to down grade phone. Girl who waited on me took the money and then informed me that nothing could be done on her phone for another 24 hours. She was rude and not helpful at all & doesn't need to be in Customer Service. I went back in to turn in all the equipment and they refused to take the phone. Said that she still owes for the phone and they would not take it. Who does this to a Senior Citizen? That is the worst customer service I've ever experienced in Mesquite. 2 different days and had to wait 1 hour the first day and 30 minutes today. And they had 6 people working. Pathetic. read more

HORRIBLE CUSTOMER SERVICE! This is my first time coming in to the store to return my equipment and the customer service was horrible! I was not greeted at the door nor was I told to sign in. Once I saw people signing in I asked why was I not told to do the same. The employee had a bad attitude as if I did something wrong. I simply asked could I be next since I was before everyone that came in after me and she walked off. I told her I need to return my equipment and her response was "you can take it to UPS" while moving it off her counter. I asked for a manager and he/she never came out. I spoke with the assistant manager and she told me I would be taken care of next , which took over 45 mins. This location needs to be trained on customer service or be shut down. I'm not sure of the name of the rude employee because they do not wear badges, the employee is a Hispanic female , average height and the other employee is a Caucasian female average height. She definitely helped me confirm my consideration to switch from Spectrum back to my original carrier. read more

Went in to cancel service, signed in on the iPad, had a lot of people in front of us. There was 3 employees working, 2 were helping people when we walked in and the third one was maybe just getting there, he was just standing around. It took over one hour for the employee at the first two counter to complete their customer. The service is very slow, people were leaving, don't recommend this location at all. read more

Moved into a new neighborhood and got Spectrum fiber. We installed our service on 6/27. Since then, we have had, at best, 2 days of continuous internet at any point in time. We have spent more time without internet than with internet since our service was installed. We have had 5 separate technician appointments to resolve our issue, yet we still have no internet. The problems seem to be neighborhood-wide, yet not a single technician, supervisor, or customer service agent has any clue when it will be resolved. $70/month for the worst internet experience I've ever had in my life, and I thought comcast was bad. The sheer ineptitude, ignorance, and sluggishness is astounding, even for what you'd expect out of a cable/internet provider. I can only hope they go completely out of business someday. read more

This is a notice to all spectrum internet service technicians near the Dallas area. I'm going to have your head once I find out which person came to my parents home to do a service call for an internet outage that lasted an entire 24 hours. Also, this service technician told my dad that the device I installed was "outdated" and they don't use it anymore. The device is called a MOCA POE filter. The tech said that it was blocking the signal when I had it running for at least a week straight with zero interference. He detaches the filter and tells my dad that we don't need the filter and that it belongs to spectrum...okay smart mf if it's so outdated and worthless to you or spectrum why the fuck did you take it from my home you dirty bastard. You did not pay for it and neither did spectrum. All you had to do was detach it and leave it on the counter and say I would not recommend using this because it interferes with the overall signal. But no, this dirty pos stupid punk mf takes something that he nor his company purchased. That's theft you bastard. I promise I'm gonna find you fuckers out and make sure this shit gets handled properly. Fuck that tech, fuck spectrum and everything in between with that stupid fucking company. I hope you thieving fucks go out of business and rot. I got the receipt you dumb fuck so you better show me yours too. If the signal was that fucked up why did it work in the beginning but only when you fucks made some changes to our internet and shut it off. Y'all got some dirty games and I'm calling every single one of you out in the Dallas area who stopped by my parents home. Y'all can't afford an outdated $10 filter? Why didn't he just take the splitter too?? Either this dude is brand fucking new and thought it belonged to the company or he needed it for his own gain. And thank you to the lady I spoke with over the phone, very kind and professional. read more

Do Not use Spectrum Mobile Spectrum allows their representatives help people steal phones from hardworking individuals. I allowed my daughter to take her number, but she was to give me MY phone back that I had been paying for for many years - among replacements and cracked screens. Somehow her father convinced the representative to repeat my account number and PIN number out loud. I kept telling her to stop and told her specifically the number ONLY, not the phone. I never got my phone back. When I talked to the "manager" she acted clueless and refused to listen to the conversation they say is always recorded. read more

All I came in here to do was drop off my old equipment. That's it. And I was told to wait my turn behind everyone else whom were here regarding their service, which takes awhile. The line was long, and there were only two techs on the floor. All that time waiting just to hand them a bag with the internet equipment. Absolutely ridiculous! read more

THE WORST INTERNET/CABLE COMPANY EVER. One of the Spectrum representatives said that looking at my internet history, it was the worst he had ever seen in his entire time at Spectrum. I have had their service for two months and have called over 20 times due to failures of internet or cable. I have had 4 technician visits and my internet still drops 2 -8 times a day. IF YOU CHOOSE THIS PROVIDER EXPECT TO BE ON THE PHONE ALMOST EVERY DAY DUE TO THE FAILURES OF THEIR CABLE, INTERNET AND THE OUTAGES THAT OCCUR 1-3 TIMES A WEEK. read more

Worst customer service I've ever had in years New employees not very friendly people read more

12:00 to 1:00 still not here 2:00. If it was me they would either reschedule or charge for appointment. But these sorry ass ppl cant tell times. App said 4 minutes at 12:45. They gv i these updates just to get rid of u. But more lies than Donald Trump. 1 cm out last wk & was dumb as a bucket of rock is heavy. Just don't want contract is only reason sticking with them. I nd internet. Picked up equipment & didn't even include hdmi to set up. Sad case everyone at this company must hv bn in special class in school read more

The supervisor at this location, Sue, is VERY unprofessional. I asked the associate how much to switch to the Streaming service, and the supervisor gave me a price that didn't make any sense. She said that the Streaming service would cost more than having Cable + DVR + 2 Standard Boxes. My honest reaction was "Are you sure you know what you're doing?", in the most respectful way possible. She was very condescending and said "Ma'am, we're not going to sit here and make things up!" I never said anything about her making things up. She continued to speak to me with an attitude, she wouldn't let me finish my sentences and talked over me. Apparently she thinks that because she is the supervisor she doesn't have to be professional, and can speak to customers any way she wants. As I was leaving I asked her for her name, she said "Sue" with a snarky attitude and sarcastically shouted "Have a good day!" She is the most unprofessional and rude supervisor I have ever met. She needs a lot more training. The two associates that worked on my account were more professional and polite than the supervisor! I discussed my account with Corporate. Just as I thought, she was WAY off on the price. They even laughed when I told them the price that she said. Beware of this location! read more

I have never encountered such pour customer service,the young lady helping me had an attitude & acted as if my situation wasn't important she was not helpful in no way.She kept on telling me what she couldn't do but while I've been on the phone with spectrum for hours each representative is saying she should be able to do everything she is saying she's not.There is no supervisor here in store to help assist me.I paid 142 of my dollars to be treated like this.I don't appreciate it.They hire these young men & women that don't know anythOmg about customer service & assisting a current & paid customer in the best way you know how. read more

So I had to drive up here because they sent me the wrong equipment get here it's like 20 people all waiting and they have one person working and taking they sweet time. read more

I have no Problem with my Internet or spectrum I called customer service they always resolve my problems But this particular location needs re-training their customer service sucks I only went to pick up equipment And I informed the lady but the lady it's just a plain in Ignore me and asked me if I had signed This particular location is always busy it's alway and somehow they only have two persons working something that just should take like two minutes, Something just so simple, pick up equipment and go it's took me around twenty minutes to thirty I just gave up and went home they have no whatsoever customer service skills they should have more people working this location is always busy I don't know who manages This location but they need to rethink The more people they have working the faster the customers get their problem resolve more sales they will have if a costumer leaves that's money walking out the nicer you are to the customers the more they wanna buy they seriously need to re-train this people I have come here before and the person that attended me was rude. I'm sorry their is no other way to put it a the lady was a Plain Ass hoe. So today was a waist of my time something that should off taken less than 5 minutes took more Now I have to come here again take off a day off my busy schedule, wake up early to be the first person to get out their faster because this place have no senses of rush I'm pretty sure this store makes pretty much good sales they should hire more People I will put my review on google and all the sites so people Won't waist their time coming here costumers read the reviews they are too many one stars review particularly on This location and all the reviews have the same contexts. SERVICE IS SLOW NO CUSTOMERS SERVICE. RUDE EMPLOYEES Don't waist your Hard earn money here to get crappy customer service read more

there was about 6 employees working with 1 customer, the customer was clearly wasting time not trying to buy a phone plan. they sat there b*********** for a about 1 hr. i would not choose this location. this is poor management At It's finest. read more

Lady that worked there was extremely disrespectful as soon as I walked in. I have worked in sales for years and this is one of the worst experience I've ever had in my life. Never will I go back there read more

we have been trying to get service for over 2 weeks. there has been so much back and forth and miscommunication. things happen we are not made aware of, or nothing happens when we are told that something IS supposed to happen in which we are not made aware of. i am tired. read more

paid extra for Fiber after my cable had went out again, "its not supposed to ever go out" they said. Now it's out again and after I finally figure out who to call I get an automated voice telling me they have an outage in our area and they are working on it. My biggest complaint with them has always been the fact that you can't talk to a person no matter how hard you try. Always end up with a robot. I guess with as many issues as they have I can understand, they would spend all their time actually listening to complaints. With robots they don't have to listen and that's what spectrum is really good at, not listening. read more

Do not use Spectrum cable if you can avoid it. Their service is terrible. Service employees are useless. I intend to cancel my service as soon as I can make other arrangements. Their internet service is so slow it takes me at least 45 minutes to get on the internet. I began using cable years ago with Time Warner and by osmosis wound up with Spectrum. They automatically deduct my monthly charges like clockwork from my bank account. This morning my cable went out and they sent a service employ to repair the cable. When he discovered that my husband had passed away he refused to repair the cable until I went and had the service put in my name. It did not matter that I had been a customer for years and my account was never delinquent he would not repair the cable until I made the change that he wanted. He stated this was company policy. My good record had no bearing on the issue; nor did the fact that I am 83 years old and handicapped. They treated me like I was a criminal. Hottom line, I do not need them and will be cancelling my service as quickly as possible. read more

CUSTOMER SERVICE HORRIBLE!!! 2 people working at desk. Other 3 are goofing as no care hanging stupid signs. 20 customers are waiting. Get your crap together. Thus is my 2nd time in here first time man got so upset with treatment went ballistic as would I. I just got here and man walked out after waiting and getting no help walked out furious. What a way to treat customers. Going back to AT&T. Turning my stuff in!!!! read more

Please stay away from the store in Mesquite Texas they will steal your money! They are thieves! The store manager Hispanic woman that works in the evening is a crook. I was in that store on October 14 around 4:30 in the evening. I want to check out Mobile services. We decided that in iPhone 7 was a good fit for me. They quoted me a price on a postit I asked her when I get a copy of the receipt Once I complete my transaction. She stated that no I will not get a receipt I would have to check my email. Once I got home I was able to pull up my account to pull up my email. The price that Billed me was wrong. At that point the store was closed. I contacted customer service if I could rectify the problem. Customer service does not care. I asked the store manager twice how much was the taxes in my bill and she stated that I needed to check my email once I get home. I took it as a good faith that the price I could make would be billed to my card. They lied. I went back to the store to talk to the manager so I could return the phone. They would not give me all of my money back. I shared with the store manager stating that the store steals peoples money. I did tell them that I was going to reach out to Community and let them know that they practice fraud. Please stay away from the store if you're interested in mobile services. They will avoid giving you a bill because I don't want you to change your mind. read more

Spectrum internet is a joke. They start you out at 44.99 then jump to 64.99. When you don't have internet service they will not prorate your service. When you cancel their service at the end of your service date you have to pay for the next month even though you do not have their service for the next month- Spectrum is a money hungry greedy monster. They do not care about the consumer - the only want the almighty dollar - they damaged my property - but I don't see them paying to fix my ceiling for my wall for the damage their insaller did not do I see an apology either. I did not use their services after 4-26-2021 but yet I paid for the full month of may 2021 - WHY - doesn't someone do something - They cheat all their customers - if you don't have service you should not have to pay for it - they are stealing your money - they insist they are a private company and they can get away with it - LIAR - Liar - pants on fire - they need to be put in jail and be made to pay back all the money they have stolen from their customers! - How many of you agree - if you all pullled your internet away from them - they would realize they would have to change their act now - now when they feel like it right now they feel like they are GODS! read more

I have no issues with spectrum my internet is great. But this particular location here is not good! There customer service is horrible one of the Hispanic girls at this location was very rude to my mom and did not even bother helping her or informing her for what she came in for. Wouldn't recommend coming to this location to ask for help read more

One star because I can't give zero especially being told by Ryan the supervisor that if I want to take my business else where when I didn't have service for 5 days which I was charged for, in addition to being charged other fees that were not revealed to me before billing. BEWARE of all the additional charges and the poor service. I have been hung up on multiple times because they love to put you on hold and then can't get you back I guess or maybe it is intentional. In addition during the first month I have had numerous outages of cable and internet. It is a very poor service and then to get such terrible customer service shows this company is here to take money and does not value customers. They should not be in business! read more

terrible Internet. was informed by a connection test that my internet is only running at 25 when I pay for 100. called customer service and they told me tough luck that's the fastest it'll go. would never have payed for an expensive plan if I had known I wasn't able to obtain it. read more