Update 09/10/18: Currently I still have the LTE service and over the past year I have seen huge improvements. As of my last update every night my internet was unusable for brief to long periods but now I am not having that issue anymore. The downloads have continued to be great with my problem area being the upload. During the day NOW I have seen uploads as high at 3 but my normal upload has been around a 1. This does fluctuate a lot but NOW my internet has consistently been working pretty good.
Given the choice I would get away from the LTE and when I saw that they were getting two more towers and close to my house I was hopeful. They came out and used a drone to see if the trees would be a problem and when he couldn't see the towers with the drone he climbed to the top to make sure. Unfortunately, like before, my problem is trees and my tower is not tall enough.
The customer service I have received continues to be outstanding. Currently I am happy with my internet and while I would love to get a new tower and get away from LTE this is the best my internet has been since I have lived where I am.
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Update 10/02/17: As you can see below, Terry Darst called me just a couple of hours ago. He was great, listened to my issues and apologized. He told me someone would be out in 30 mins and they showed up promptly. Unfortunately my problem was not resolved just yet but I might have a light at the end of the tunnel.
They tested their equipment, my equipment, speeds and signal strength. Everything was good, when they tested the download was a consistent 10 over many test and the upload ranged from .7 to 1.7 but mostly over a 1. He didn't dismiss my claims of speed issues and I showed him the history of my speed test. His conclusion was, because 99% of my issues are around 7pm-10pm, that should be fixed soon by a fiber optic line that will be finished this month.
While the issue is still not fixed (yet) I am very pleased by their eagerness to take care of my issue. Despite my issues they have proven to be a far site better than the competition near me.
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Update 09/30/17: When I first got this internet everything was great. Now I have had nothing but issues. When they set it up I told them my largest concern was consistency because that has been my largest issue with other company's, that and customer service. When they first set it up I was getting a download of 10 and upload of around 1.9. Everything was great for a while and then lightning hit my tower. They replaced all their equipment, I replaced all of mine and it has not been right since. I normally will get between 5 and 10 download, which I am happy with, but my upload is normally around a 0.25. I have called twice and neither time did I get a call back. When I called them the second time I was told that a low upload was normal. I told her I was getting almost a 2 before and she said she would reach out to the guys and get back with me. I have heard nothing from them. Currently on a good day my internet is over a 10 download and almost a 2 upload but it is not consistent at all and there being more bad days than good. What I am left to deal with now is around a 5-10 download and a .25 - .5 upload, which is not what I paid for.
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They have been great. They have worked with me to get me service which wasn't easy due to my tree coverage. From the beginning they gave me multiple options on how to fix my issues and then they got LTE which fixed all my issues. They are great people to deal with and MUCH better than three different company's that I have dealt with out here. read more
