Empire answered my inquiry looking for a media room service provider promptly on Yelp and were able…read moreto work around my less than spectacular schedule as a teacher to find a time that was suitable for me that would NOT require me to put in for a hard to find these day substitute teacher. When the plans for the proposed install of a replacement for my 4 zone audio system and relocation of the hub, was determined that it wouldn't be an easy rework, based on their inspection of existing speaker wiring, they were able to suggest an easier solution, while still giving me a choice of a more involved and expensive alternative to reroute the existing wiring to a new room I had originally planned. They installed a new Sonos system 3 amp setup I had ordered from Amazon, to replace an existing HEOS Drive 2. Even though they do a lot of HEOS installs, and could have provided me with a replacement instead, unlike other potential services, they were happy to install the Sonos system and shared with me their thoughts on the merits and benefits of it versus the HEOS system it replaced. They walked me step by step through the setup of a Sonos account, naming the amps and pairing of the amps to the app on my phone. They made sure that everything connected easily, worked properly, and showed me how to use the amp to turn on each of my zones, and operate them separately and in combination with one another. They made sure I was happy with the connection and sound quality in each of my 3 zones. I also needed them to fix the LED backlighting on my 110" screen in my media room- it had been flickering when it did turn on, and frequently not turning on at all in response to the programming on my MX-780 universal remote. I had even bought a string of replacement LED light strips to replace this evidently malfunctioning one, as I was sure the were toast after 5 years. Instead of just replacing them, they troubleshot the existing set, determined it was merely a busted power block and cord, and then replaced those items only with supplies they had on hand. They also noticed that my universal remote still had AT&T Uverse programmed on it and not the Direct TV I've had for the past 3 years. They suggested I could update it and get rid of the extra Direct TV remote- and although this was a no-brainer in hindsight- I was so preoccupied with the other two projects that I hadn't even thought of how annoying it has been to have to use a 2nd remote to watch games! Picking up on my needs and doing what's best for the client, even without being asked, and fixing something that would have been more expensive, taken more time, and ultimately made them more money, if they had followed my instructions and just replaced it, were two hugely impressive displays to me of the integrity, honesty, and commitment to excellence these guys provide for their customers. When all was said and done and the time and work for the install ended up being much less they their original online estimate based on the information I provided them, they informed me it may take a few days to refund me part of the difference from the deposit I had prepaid prior to their visit. I was so blown away that they felt they owed ME money and with their attention to detail, polite service, intuition on addressing needs I had not even considered, and the quality and care of fixing all that I had requested, that not only did I tell them to keep the full deposit, but to please go ahead and charge me the remaining balance and the full amount of their original estimate. Although I am just a teacher on a pretty meager budget, I recognize the value and quality of what Empire was able to do for me, and I was already prepared to pay a bit more- as estimates online based on client info and sight unseen, can only be so accurate. So, getting everything completed, slightly different than I had originally imagined, but still in a manner that reflected my needs for this install, plus saving me money on another task and including additional unrequested but very welcomed related service, all in a helpful and polite manner, is rare these days and in my opinion a bargain for my original estimate. I paid what I expected to pay, and ended up with so much more- definitely exceeded my expectations! I can't recommend a better business to service your home theater, home sound, or audio/visual needs! If only Empire had done this install originally when we built this house 5 years ago instead of the crummy, corner cutting outfit that worked with our builders that we were forced to use..... I am looking forward to using them again in the coming weeks for similar MX-780 repairing and replacement for my in-laws for a project they've been needing help with for the past few months. Empire was amazing!

Empire AV responded quickly to my inquiry about setting my hard-of-sight mother up with a voice…read morecontrolled system in her new home. Eric was incredibly communicative and was able to get her on the schedule almost immediately. The install was seamless and he was incredibly patient with my mom in setting up the system. Very good experience!

All my reviews are usually 5 stars, I like to be the positive reviewer, because seldomly people…read moreare. THIS PLACE THOUGH... I have mixed reviews for this place. I visit not knowing if it's going to be a miserable experience or a great one. Some of the employees go out of their way to help, some are condescending a$$H0l$. NEGATIVE- I recently purchased Microsoft Surface Laptop and it stopped working after two days. Took it back to Best Buy and the Geek Guy wasn't helpful at all and rather dismissive. He ended up saying it would cost me $100 dollars to reboot it... really? I wasn't about to pay more money on a new purchase. I left extremely disappointed to say the least. POSITIVE- Came back the next day, spoke to store manager, got a solution and was in and out in less than 20 min. NEGATIVE- I went in today and as I tried to pay with two printed gift cards they informed me they couldn't use them because they didn't have a barcode. They asked me if I had saved the e-mail where I got the giftcards from, as they were sure there was a link he was supposed to press on with barcode (because my husband is obviously an idiot that can't successfully print giftcards from an e-mail). Unfortunately, my husband likes his inbox empty and, of course, he had deleted it. The man checking me out then questioned me and schooled me on why would anyone delete an email with giftcards before one had actually used them... what if I had lost them? (because I'm obviously an idiot that misplaces giftcards...). There were 3 people that came to assist the guy checking me out (including a store manager) and NOT ONE offered a solution, the store manager even said that since my husband had deleted the e-mail there was nothing he could do to help me. Period, go home and try to fix it ourselves. We will see you soon, when you have giftcards with barcodes on them that we know how to use. NOT ONE suggested I go online to order the stuff for a store pickup and pay with the giftcards so I could walk out with my items. (This occurred to me later, as I was ordering the stuff online and happily paying with the giftcards). They ALL, however, made me feel like I was an idiot, it was MY mistake for not having saved the freaking e-mail and not their mistake for producing useless printable gifcards, and the fact that their answer was "nothing can be done" just infuriated me. POSTIVE- It's 5 minutes from my house(?) I don't know.. I needed to balance the negative above...

The customer service on the showroom floor is more interested in chatting amongst themselves than…read morecirculating through the store. Not sure how much of your inventory leaves the store unpaid for but "poor circulation" might be the reason. My question to the employee (sorry I interrupted your social employee gathering) was: I'm looking for Bluetooth headsets with microphones for work. Her reply: they all have microphones. That was it. Made no effort to show me where to find them. I purchased from Amazon.

Needed big screen put up and job was done in a very quick time frame. Excellent work at very…read morereasonable price compared to others. Good to know mounting tvs are not the only thing they do. Will definitely call again for future projects.

These guys are legit! Talked to Billy about what I wanted to do and he came out to make sure we…read morewere on the same page. He shot me a quote that was more than reasonable. He came out with his guys I decided to change entertainment centers which added a twist but they worked right through it like true professionals. Everything was done with precision detail and they checked with me to make sure I was good with everything before they did it. I can't say enough about the results. I would recommend them any and every time. You will not be let down if you give them your buisness!

Excellent Service!…read more Love was extremely flexible with my schedule and took great care of my TVs in mounting them in the desired positions in my house. If you need your TVs mounted, I highly recommend contacting BSM, they do great work!

Love was a great help. We did twisted pair runs for networking and cameras as well as exterior…read morefiber. He had solutions for install problems that had stumped me for years. He was not cheap but given intermittent complexities, it all averaged out. Yes, he'll definitely get my return business.

Amazing customer service Very organized and helpful…read more Will use again and also recommend to friends and family!

Very professional and fast, friendly service! 10/10 would recommend to anyone needing installation…read moreservices

We looked around at a few theater companies and chose Dennis and his staff…read more They are so easy to work with and he was always available to text me or take a call during the process. Our media room is absolutely perfect. Thank you Dennis!

Ordered a complete Home Theater package from DFW HOME THEATER and they just finished the pre-wiring…read moreon our new home build HT room. To this point, I'm very impressed! Easy to work with, professional, and they've answered all my questions. When they've finished, I'm looking forward to the updated review.

As part of a big kitchen lighting and popcorn ceiling removal upgrade to our older house, Premier…read moreLighting Solutions installed 20+ LED can lights, multiple Lutron switches, under-counter LED lighting, and even installed our new chandelier. They worked in coordination with our painting and drywall company, coming multiple times to make their job easier and to minimize the time we had to live with paint and mess from the popcorn removal. The smart use of technology meant that there where no new wires or holes in our walls. Not only did we get some great new technology, but also saved money over a more traditional installation. Premier Lighting Solutions performed multiple smaller jobs to add all the existing lights in our living areas to our Lutron network, and now we have numerous options to control different zones and create moods throughout our house. All and all a great job.

Terrell at Premier Lighting installed a Lutron system with automated shades at our home in North…read moreRichland Hills. He listened to our needs, made sure we stayed on budget, and communicated throughout the installation. My wife and I found him to be a person of character.

Brian was recommended to me by a friend who had their home fully set up with extensive audio,…read morevisual a few years ago. Our wi-fi didn't reach into our yard or quite a bit of the house. We had added an extender, but that really didn't do much. Brian came by, scoped out the house and other technical stuff. I got a written bid the next day with a few options. We went with what he thought would do the best job. He quickly scheduled us and he and his team were professional, they wore masks and booties, they communicated well as a team and with me as needed. I would recommend them!

Since August 6, 2024, I have been reaching out to Yes Installation for help with replacing a…read morecamera. I received inconsistent responses until September 4, 2024, when I had to repeatedly call and text. Eventually, their Denver office dismissed me, claiming they no longer service my camera system, despite having replaced the cameras just three months prior. They even texted me that my camera system would be available soon. Now, they say they have no cameras because my system is "too old," even though it's a brand new Lorex system installed in 2023. After a month of inquiries, I received a sarcastic comment from the person responsible for ordering cameras, stating that they no longer service such old models. Why provide me with misleading information for an entire month? How can you claim not to service them when you just did three months ago? I strongly advise against doing business with them; you will only encounter frustration. I have text message evidence of our communication and wish I could have recorded our phone call, as it was both disrespectful and unprofessional.

We purchased 2 mattress sets from this store. My salesman was Bobby and he not only knew exactly…read morewhat we wanted but he also helped us stay within our budget. We are thrilled with our purchase. The customer service was impeccable. Delivery was right on time. The product is exactly as promised. I would highly recommend this store to anyone who is looking for a great mattress!

Michelle knows her product. Very informative and accommodating. Mattress purchases are very trickyread more

Great professionals and never a problem with their services for the last 10 years. Smooth…read moreinstallations and great communication.

After visiting and talking to 3-4 other stores around the area, we decided to go ahead with Modia…read morefor our Home Theatre Install. We couldn't be any happier with our decision. MODIA wasn't the cheapest, but they were by far the only vendor who were willing to work with us around our desired budget without compromising on the quality/brand of the products we wanted in our setup. Ben Graham is the man ! He was so patient with us without being pushy at all throughout the process, took the time to explain our options and tweaked our quote without being fussy to meet our budget while still maintaining the integrity of the system. We ended up getting our dream setup that included a Stewart grey screen, Sony 4K Projector and Bowers Wilkins for all our speakers across the board. We recently completed the install and it went without a glitch. They took their time to make sure it was done in a clean and professional manner. Highly recommend anyone in the market for a home theatre install to give these guys a call. It's worth it !