Great professionals and never a problem with their services for the last 10 years. Smooth installations and great communication.

After visiting and talking to 3-4 other stores around the area, we decided to go ahead with Modia for our Home Theatre Install. We couldn't be any happier with our decision. MODIA wasn't the cheapest, but they were by far the only vendor who were willing to work with us around our desired budget without compromising on the quality/brand of the products we wanted in our setup. Ben Graham is the man ! He was so patient with us without being pushy at all throughout the process, took the time to explain our options and tweaked our quote without being fussy to meet our budget while still maintaining the integrity of the system. We ended up getting our dream setup that included a Stewart grey screen, Sony 4K Projector and Bowers Wilkins for all our speakers across the board. We recently completed the install and it went without a glitch. They took their time to make sure it was done in a clean and professional manner. Highly recommend anyone in the market for a home theatre install to give these guys a call. It's worth it ! read more

MODIA Immersive Entertainment - Final Setup - Electronics Near Me - Dallas, Texas

great company. prashant is awsome. ben in plano rocks and the installation team kills it everytime !

There are a few times in life when someone stands behind their brand and offers superior customer service. Ben Graham is such a man. Ben is the new manager at the Modia Plano/ Southlake stores. Ben patiently took over the AVR installation even though it was purchased months before he took over managing the Modia stores. He called in IT help and with Kyle's expertise replaced the poorly designed AV WL300 Pioneer dongle with the superior Apple Airplay Express. I now have streaming internet, I can play Pandora, and the WiFi signal is strong. This service is why I bought the AVR system at Modia and not at a big box store. Thank-you Modia! read more

MODIA Immersive Entertainment - Modia store in Shops of Legacy - Electronics Near Me - Dallas, Texas

Have you ever had a Pretty Woman shopping experience??? ...and not the fun one, but the one where you want to yell "I got money to spend in here!" We were assaulted with questioning today (by a man who didn't even get up from the desk) about our home theater that is in the process of being finished (we close in February, and NEED to get some stuff ordered). He even had the audacity to "finger quote" what we meant by "pre-wired"! We were then told: "Walk around, I will talk with you when I'm done with what I am doing." We did begin to walk around, only to find EVERYTHING is behind locked doors. After another couple came in and received help from someone else we left. Someone (outside smoking) overheard us & finally said that he could help us! The kiddos were already being placed back into the car!!! ~ Guess they already had their commission for the month! They definitely did NOT receive ours!!! And to think we had money to spend in there...LMAO (only to think about what they missed out on)!!! read more

I recently bought something from Modia Plano and I must say that they go above and beyond on customer service! Although they were given inaccurate information from their supplier about inventory, they were willing to work with me on delivering my unit at my convenience since I was in the middle of moving and they had guaranteed a delivery date. They ended up even offering some compensation for the inconvenience! In the end I had to wait about 2 months for my unit to arrive, but all along, the systems engineer (Sean) was always courteous and prompt with any inquiry and correspondence with me. He was knowledgeable and willing to work with me to do whatever it took to deliver the best quality service given the situation. read more

Purchased an $8,000 media room setup from Modia. My installers were awesome. I couldn't have been more pleased with their knowledge, professionalism and attention to detail. Scott, who oversees installations for the store is extremely responsive. He goes over the installation, timeline and process to help level set expectations. We had a little snag during the project and the management in the store was responsive and helpful in communicating and resolving the issue. Overall, pleased with Modia. read more

I have spent around $20K here over the last few years and I highly recommend them. Ben Graham is the best! I keep coming back to them because they keep taking care of me and they stand behind their work. I had a pretty complex install and they have been out a few times at no extra charge way after the install date, with no questions asked. Ben is the best! read more

I was in the Dallas area on business, hi-end audio/video is a passion of mine I finished my business early and decided to stop in. The host (Ben) couldn't have been nicer allowed me to look around and try out a couple of setups. I was very impressed with what I heard and saw and even found some new music. In this type of business service is what separates a a AV dealer from a great AV dealer highly recommended. read more

A few years ago I became a loyal customer at Modia, Plano - TX. I'm an avid music lover and a very discerning listener with a selective taste in sound equipment. Although I don't always find exactly what I'm looking for at Modia, but the only reason I keep coming back and consider myself a loyal customer is Ben Graham, the Plano store manager. I have never met a more helpful sales manager and sound professional who's more willing to go above and beyond to help me feel accommodated and satisfied with any purchase, even if it was not exactly what I originally thought I needed, and I was never disappointed with anything Ben has recommended. More importantly, Ben's great customer service doesn't end with the purchase. He makes sure that after I walk out of the store, I continue to enjoy what I bought long after the day of purchase. My recent experience with Ben's superb work ethic was last week. I had an issue with a turntable I had purchased from Modia. It was a tricky malfunction that required multiple hours of troubleshooting, stressful work and delicate handling of the equipment. Ben was beyond patient, persistent and skilled to keep at it until the problem was resolved. He unwaveringly put the time and effort and came back multiple times until he made sure that the issue is corrected and that I'm happy with the outcome. It's hard to find the words to thank Ben and express my appreciation. The quality of his customer service that always goes the extra mile is a rarity these days. I hope he continues to be as great at what he does and I guarantee to continue to be a loyal customer of Modia's. read more

Do not conduct business with this company. They are unprofessional and do not honor their contracts. They did not use some equipment that was part of the order. A portion of the order included a labor cost. I had to call over 3 months to obtain a portion of the credit and just received notice from the bbb that they refuse to refund the partial labor charge per the invoice They gave me. Unethical company. read more

We recently built a new home and went to Modia in Plano to compare prices on all new home theater, home automation, and audio/video equipment. The builder also recommended another company who designed and submitted a bid to us for the same items. When we got their bid, we couldn't believe the price and had resigned ourselves to having to wait and do it in installments instead of all at once. We met with Kyle at Modia and he did an excellent job explaining and demonstrating the sound equipment as well as going through the home automation they offer and we decided to go ahead and get a bid from him. We left him with our current proposal and he called back a few days later to set up an appointment to review their estimate. Kyle did a great job explaining the differences between Modia's proposal versus the other one and showed us what EXACTLY we were getting. The other company only sent us a bid and NEVER took the time to discuss it in detail, explaining what every item was and why we needed it. Kyle was able to design a far superior system and the cost was less than HALF of what the other company gave us. He had the opportunity to take advantage of our lack of knowledge on several components and try and sell us something we didn't need, and he didn't do that at all. He was never pushy and went out of his way to make sure we were comfortable with them and what we were buying. We scheduled the install over a three day period a week before Christmas, and our installers Rob and Jason, were prompt and worked all day and into the evening during the holidays to make sure everything was installed and ready for use during the holidays. We had a few technical glitches, but Rob and Kyle communicated with us through text and phone calls to help us work through them and Rob even came over on New Year's Day and worked most of the afternoon on these glitches. Scott, the Project Manager with Modia, also came in to help with the home automation installation and programming and was instrumental in helping us work through some wifi issues and small technical issues and helped us fine tune our system. The entire team at Modia has been nothing but helpful, responsive, and professional. We plan to use them in the spring to install our outdoor kitchen/pool sound equipment and for anything else we decide to do with our home theater equipment. We will recommend them to all of our friends and family as well. read more

Owner stepped up to fix my under-warranty McIntosh unit even though Modia is not longer a McIntosh authorized dealer. Kudos for doing what was right and picking up the ball that Magnolia dropped. read more

I moved into a new home in Plano and was looking for a comprehensive solution for a media room buildout. Ben was extremely knowledgeable and genuinely had my best interests in hand when selecting components and systems. Given the personal attention and boutique feel of the store, the pricing was very competitive. Timing on product delivery and install was exactly as promised. The finished product exceeded expectations in every respect thanks to the precision install by Rob and Jason.I have used other high end audio visual companies in the Dallas area but these guys were the best hands down !! I give the entire staff my highest endorsement !!! read more

Modia (their old Knox Store) was my first experience with high end audio and was the launching pad for my ongoing audiophile obsession. While I've been dealing with second hand equipment over the years since, I was in the market for something new and of course had to come back to Modia not only to give credit where it was long since overdue but because I had always had great experiences coming in, even when they knew I wasn't ready to buy anything. I've been to many a competing audio store and I cannot remark enough on how much better the business design is and the difference in staff with regard to both knowledge and attitude. Ben, the manager at the Plano store, took such good care of us, was incredibly easy to talk to and didn't try to sell me anything I didn't need. I can't recommend this company or Ben enough and they have definitely got a customer for life. read more

Communication between the sales team and installation was poor. I would not recommend the remotes. The remotes would not change easily between the cable box and the DVD player. Also the sound on the TV was so low that additional equipment is needed. Several attempts were made to have them correct the issues with no resolve. read more

Thanks to Modia for kindliy replacing a defective TV I bought 3 months ago. I received little help from the mfgr and spent 3-4 hours on the phone with them and three phone calls with nothing resolved. The last mfg representative that came to my home only responded that the problem with the TV was beyound his knowledge and did nothing. Thankfully the Modia manager came to my house and tried several settings that improved the problem. Eventually, Modia replaced the defective TV and all is great. Thanks goes out to modia for their help. read more

I agree with the other reviewer that customer service here is pretty terrible. My wife and I are looking to furnish our family room and media room with equipment since our house is almost finished being built. We are looking for a good deal but willing to spend quite a bit for quality. The owner and sales guy both were wondering why we needed to do research on the suggested products that they offered to us as if researching products is something not normally done. This just makes me wonder if the products they are pushing are inferior or inflated in price. Maybe consumers that walk in the door are usually well educated on products and already know what to buy...but for others, like myself, I would like to see what my options are and become well informed. They also tried other sales tactics like: "oh, this product is limited in quantity and it's flying off shelf so you have to buy now" and they couldn't explain to us why one model is better than the next. I rather take my money and spend it elsewhere with exceptional customer service. read more

I would have given a zero but that wasn't an option.I had purchased a full home system spending over 44K and still, 6 months later, still not operating, or operating correctly. They sold me on "service after the sale" which was a joke. The GM for the Southlake, Texas store Tom Justin, has yet to return any of my under-estimated 90 phone calls and voice mails. I had to go outside of this store to get service and programming. If i did get something schedluled, it usually was over three weeks elapsed time; which if I didn't call and follow up, it wouldn't have even happened. All the while, Tom Justin was fully aware of the situation as well as the President of the company, of whom I wrote a letter and had gotten no response. To this day, I am still waiting for items (accessories) I paid for over a month ago. Unacceptable. I am an executive for a fortune 100 company and I would have let Mr. Justin go months ago. I can only assume, at this point, that this IS the expected behavior from their Southlake management staff. I would assume, however, that other stores have better service based on the reviews i have seen. I will be seeking legal remedy from Modia Southlake. DO NOT BUY AT MODIA SOUTHLAKE!! read more