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    ProStream Digital

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

    Services - ProStream Digital

    Electric installation or replacement

    Electric repair

    Home automation repair

    6 More Services

    Home theater calibration

    Home theater installation

    Component automation

    Light fixture installation

    Light fixture repair

    Home system automation

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    JellyFish Lighting Dallas-Fort Worth

    JellyFish Lighting Dallas-Fort Worth

    2.6
    (17 reviews)

    Jellyfish Lighting failed to deliver professional installation or follow-through, despite being…read morepaid approximately $9,000. Our installation on November 23rd was handled by a worker who spoke no English, took eight hours, and did not finish the job. Another installer had to return to finish up. Days later, I discovered a man-sized hole had been cut into my attic's foam insulation and left unrepaired, along with a significant mess. (Images provided.) Wires in the attic were draped across and served as a hazard -- they should have been anchored. Other issues include gaps in the track and between the track and the siding on the house. Not to mention the handful of screws we found on the driveway and would have flattened our tire if we drove over them. Sloppy workmanship all the way around. I contacted company representatives Ryan Bartholomew, and he in turn contacted Brice (the owner). Both gentlemen inspected and acknowledged the damage and poor workmanship. I was told the installer was fired due to previous issues--raising serious concerns about quality control and judgment in sending him to my home. Repairs were delayed for weeks because Jellyfish was in their busy season and didn't prioritize fixing the problem that they created. They were not proactive in making contact and I was the one having to make the calls to remind them that this still needs to be completed. When workers finally returned, the insulation "repair" was absurd: insulation fragments glued together with a half can of spray foam, then concealed with mesh. I was told a "draft wouldn't go through," which completely misunderstands the purpose of insulation. Eight to ten inches of insulation remained missing throughout this man size hole - but this worker thought concealing with a mesh would be sufficient. It was deceptive and pathetic work. Further visits were equally disorganized. One technician arrived without proper tools or materials, had to leave to rent equipment, and could only partially fix the damage. The insulation was repaired but additional screw holes in the eaves had been created by other workers and were left unrepaired due to lack of caulk and matching paint. I reached out again to Ryan and was told that he was on vacation and so Brice would come by on January 2nd, after 1 PM. No one showed. No one called. Absolutely zero follow-up on behalf of the company. Five times I had rearranged my work day to accommodate for appointments with Jellyfish. Weeks (currently 8) after full payment, the job is still not properly completed. Communication has been poor, preparation nonexistent, and accountability absent. This company may sell an attractive product, but when installation goes wrong--as it did here--they fail to take responsibility or see the job through. I would not recommend Jellyfish Lighting to anyone who expects professionalism, quality workmanship, or reliable customer service. i recognize that many more things 'could' have gone wrong with dealing with this company. But that is not the measure of a company's character. They should have done more to fix the problems created by their employees in a timely and professional manner. Mistakes may happen but a measure of a company's character is whether or not they take care of it -- This company failed in doing so.

    1) They were unprepared for elements of our roof, so we went through the holiday season with only…read morehalf of our lights working. 2) "The installers work on this kind of roof all the time!" WRONG! I had a $750 roof repair that I am now struggling to get reimbursement for, even though they told me to get the repairs yet done and that I would be reimbursed.

    ProStream Digital - hometheatreinstallation - Updated June 2026

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