They are charging me for 17 days of service. I got the services activated 08/26 and my bill for $80 is due 09/12. I called customer service and they said it is like that and can't help. Also the phone service they are charging me $50 more that what they promised. Al Lies lies with them. DO NOT TRUST THIS COMPANY!!!!!!! read more

I looked at Spectrum and ordered but after reading bad reviews I changed my mind and returned all the material and equipment. They then said I owed the although I never established services. They have extremely poor customer service and support. They now have me in collections. Do not get fooled especially by the senior discount!! read more

Pretty lousy. I subscribed to Spectrum in late March and cancelled my service before the second week in April. I would not recommend Spectrum services at all. Good luck if you have it. read more

Extremely expensive internet, bad store experience with unfathomably long wait times, unreliable internet, slow speeds at time. So so so many internet outages. Don't go to spectrum at all... nice customer service reps on the phone though read more

I'm disabled and they doubled my internet access cost over 2 months (I was just getting internet because I couldn't afford the TV programming service). I called them and they will not help me in any way, basically said tough luck! They blamed my price increases on the state I live in... I'm wondering how to get out of this mess, but right now it seems hopeless... I wasn't even notified about the price hike, but their system broke down (something with their equipment on the street outside of my property) and I found out about the doubling price when I went online to look at my account. Despicable business behavior! read more

Marlean provided exceptional service! Friendly, efficient, and knowledgeable. Thank you for making my experience seamless. 5/5 stars! read more

Spectrum - Spectrum - Internet Service Providers Near Me - Dallas, Texas

Man was I relieved when I had to move and Spectrum assured me it would be no problem. I was thrilled to learn they were delivering equipment the day of my move in so that I could have internet set up. I placed the order on 9/10 and I was moving 9/20. Although I must admit I was a little trepidatious, I confirmed my order the next day where I was made to feel comfortable and confident that my order would indeed show up on the date of my move in! I just needed to wait for the shipping order and I could track it, no problem. As the day to my move in got a little closer I began to get a little nervous I wouldn't have my equipment. Luckily I talked on chat and on the phone 2 days before my move in where I was reassured I would be receiving my equipment on the day of my move in. Thank goodness. You see, I normally have little faith or success in people doing jobs I pay for or telling the truth about services. Luckily, Spectrum assured me they were different. Perhaps my outlook on life was mistaken, and maybe this company was reputable and did what they said they would do after all! Silly, grumpy, doubting, me. I need to have a more optimistic outlook on life. Moving is always especially stressful so I'm glad this company has my back. Today, the day before the move in, I received that confirmation tracking email. Relieved and assured I happily opened the email to find that everything every single customer service representative (4 different ones) had told me was indeed a lie and I was right to be apprehensive. My equipment is now being delivered days after the move in, surprising me in the least. Just another company lying to their customers and refusing to do their jobs. Thanks Spectrum, for absolutely nothing. 0 out of 5 stars. read more

if I could give zero stars, I would give zero stars. This is the absolute worst Internet provider on the planet.... and this isn't the first time that this has happened in the midst of my workday. In a time, since COVID, where most of us are still very much work from employees, the middle of the workday, is not the time or place for Internet outages. Especially ongoing outages and intermittent issues that have been going on for more than 24 hours now. I will absolutely be looking for a new Internet service provider because Spectrum is trash! read more

I finally decided to terminate my service with Spectrum after two painfully annoying, high pressure sales pitches. I knew the call to terminate my service would piss me off and waste my time and Spectrum did not disappoint. I get that their agents are trained to sell, but when I've had to repeat that I'm not interested in trying any additional products or services more than five times, I get extremely angry and annoyed. The agent asked what I have connected to my WiFi. When I asked why she needed to know, she told me it was for future reference if I ever come back. The tactics they use to keep you on the phone are ridiculous and off-putting. Spectrum, I WILL NEVER, EVER sign up for Spectrum service again. read more

This location lacks the correct amount of employees to run the business in an efficient manner. Also this store lacks the training to help a customer when it comes to providing any expertise (the word expertise and Spectrum do not exist). Train your employees better and staff the number of employees to meet demand. I found it extremely counter productive when I brought in a new phone to replace an older modeled IPhone 10. read more

No one up front to help just a tablet to sign in. After waiting forty minutes shoved to the back of the line for possibly an hour to turn in some equipment. The "clerks" are slower than dirt. read more

Spectrum - Waiting for an "associate. " She was free but too busy running to the back. - Internet Service Providers Near Me - Dallas, Texas

I'd give -5 stars if I could. Been here since noon. Just to trade in a non working piece of equipment for a working one. I was number 11 in line when I got here and I'm still number 11 in line. It's now 2:30. Two people Working. The two customers they've been "working" with for two 2.5 hours have basically died while waiting. Worst customer service on the planet. read more

If I could leave no stars or negative stars, I would. They want to say how reliable their service is and by far it is not. Outages weekly, interruptions almost daily and yet the prices continue to go up and up. No one knows anything or gives a straight answer and they do their maintenance during normal people's work hours. I pay too much to have to lose service weekly with nothing but excuses from them. Their chat responses from 'live reps' who don't listen and give scripted answers needs improvement. Go back to how it was when you were time warner with the older and more reliable lines. Never issues like this with them. If you can get someone better, run far away read more

I got skipped by 4 people before I spoke up and the lady rudely told me I had to sign in on the tablet. Even though I signed in right as I walked in. Poor customer service! If you notice someone waiting just ask them if they signed in! No apology, no explanation, nothing. On top of that when it was finally my turn the lady just walked into the back. Then another lady came out and just worked on the computer. She could of asked if I had a question or needed help, but no. I sat for an HOUR waiting to be helped and I'm a brand new customer. This is an awful first impression. Then when I tried to accomplish what I was waiting for they had ME call customer service to have it resolved. Other than typing I'm not sure what they get paid to do And before you say "im just a complainer" check out my many other reviews. Good service gets good reviews. Avoid this place and go to another spectrum store. read more

sorry, piece of shit company. Bunch of liars. Service sucks, goes down all the time, but the prices go nothing but up. RUN FROM THIS COMPANY! read more

They should really have someone designated for pick up, trading in broken equipment. Spent an hour on the phone with spectrum just to spend another hour waiting to switch out our modem. It looked like there were two managers here that told us to sign in on the kiosk and then went to the back... there's literally 6 people waiting ahead of us. It would've taken those two managers 3 minutes of there time to switch out the equipment for 3 of the people sitting waiting. But instead they went to the back for awhile and then came back to hug the 3 employees bye. LOL. read more

This location needs to update their business hours. I went on Saturday around 5:10pm. The doors were locked. Even though the hours of operation posted on the door said they closed at 8pm. A waste of 40min driving read more

Marlene helped me with a complicated issue. She explained the issues and solution thoroughly. She very knowledgeable and friendly!

Spectrum stole $175 from me this morning. Called in March 2023 because my internet discount had expired the year prior and during the call they offered a discounted rate that was $20 off what I was paying, $55 per month. They never applied the discount and life got busy and I didn't contact them until October. I was cutting back on my bills where possible so I was canceling my internet service because at $75 it was too much. They talked me into staying with Spectrum for service if they honored the rate of $55 per month- $20 off plus they would issue a $120 credit for the months I overpaid after my March 2023 call. I was told the credit would be placed on my account before Nov billing. I wouldn't have to pay anything for Nov and Dec 2023 and should have a small credit in Jan 2024. I agreed. I got a text message the credit was being processed. November bill rolls around and no credit. I contacted Spectrum. No credit was to be issued- they refused to honor their previous commitment of $55 per month plus a $120 credit. I asked to cancel my service. They shut my service off immediately- within minutes and hung up on me after placing me on hold for a total of 29 minutes while they were processing my refund for the November 7th payment I just made that is for Nov 15th thru Dec 14th billing cycle. Yes, they stole $175 from me. read more

This is absolutely the worst cable service I have ever seen. They constantly have service interruptions and, for 5 or 6 months a year, I can't get 5 major channels because, according to them, the satellite is in line with the sun. Are you kidding me? This is 2022, not 1976!!! Avoid this service if you actually want to watch your cable channels! I unfortunately am renting my room and the landlord provides the cable so I'm stuck with it. But, I'll never have it when I'm the one deciding!!! read more

I've had nothing but signal issues over the past 2 months, which has forced me to contact spectrum several times, as of late. Recently, I was instructed that the problem would be solved if I purchased a new modem and router. I agreed to try it out after becoming quite desperate for a viable solution. Below, you'll find the information and photos of what I'd describe as an embarrassingly unprofessional job that was completed by the technician. As you can see from the photos, the technician has stretched an orange cable across our driveway, through the yard, off of our property, across the alley road, and finally ending at the telephone pole. We were only updating our router and modem, so I'm not sure why the previous logical path wasn't utilized. Seems extremely unsafe to have this cable on a lawn that is mowed weekly and an alley where cars will drive over it daily. Kids regularly ride bikes and run through the alley as well. Seems like a massive liability issue that could be completely avoided. I personally refuse to assume any responsibility for injuries or hazards that occur as a result of this. I've contacted support twice today about the issue and was told a ticket had been created and a technician would be sent today, due to the situation being "hazardous". I still haven't seen or been contacted by a technician as of 7:45pm. I would also like to add that my signal is still atrocious with the new router and modem. Anytime I stream Netflix in my living room, the television freezes and takes several minutes to load. This happens often throughout the duration of any program. I've had satellite internet in the past and I see no difference in the quality or speed of the experience. I'm extremely frustrated with this situation and have been paying money for an unusable product. My attempts to resolve the situation have subsequently resulted in failure. Observe the photos and decide for yourself if this looks like a professional service. read more

See all

I had put off dealing with my Spectrum accounts because I was worried it would be a complicated mess. But I finally made an appointment with the storefront on Garland road in Dallas. Nick and James greeted me with enthusiasm and confidence. I already had a Spectrum account. I was inheriting a home with an existing account. I needed to transfer and cancel and combine and hopefully save money in the end. Nick went to work and handled every unique request I made of him. I had warned him it would be a challenge. Not only did I walk out with all of my requests handled, but I had a better plan for less money per month. It was all because Nick and James were determined to find solutions that solved all of the problems I presented. I'm using my faster than fast internet as I type this to say THANKS for making a dreaded errand into a victory. read more

I paid extra for Fiber after my cable had went out again, "its not supposed to ever go out" they said. Now it's out again and after I finally figure out who to call I get an automated voice telling me they have an outage in our area and they are working on it. Another message tells me to log in to my account. I'd have to have internet to do that, duh. My biggest complaint with them has always been the fact that you can't talk to a person no matter how hard you try. Always end up with a robot. I guess with as many issues as they have I can understand, they would spend all their time actually listening to complaints. With robots they don't have to listen and that's what spectrum is really good at, not listening. read more

If I could give this store a minus 10 i would. the people who work here are completely incompetent and many just rude. we brought in the new IPhone 14 to transfer service from a IPhone to 10 to the new IPhne 14. becasue the new phone does not have a SIM card, it has an ESIM, they had no idea how to establish service. this was over 2 weeks ago, and in the process of trying to change the service, they disconnected the number and cannot get it back. we have spent literally 30 hours or more on the phone with customer service ( a total joke..)or in the store. one male employee yelled "look lady sorry but you aren't getting your number back. Do not do business with Spectrum, employees have no idea how to do much of anything. and the company just doesn't care! still don't have the original number back and this was a phone used for business, had to go to another company just to get service and a phone number. it is completely unbelievable! read more