After spending $17K with these guys, I got "fired."
Backstory, I was looking for an AV company to install audio and video throughout my new home. I previously was a Control4 user and was looking for a totally new system and local company for the install. Pinnacle AV was recommended by my realtor and did not have any online reviews. So I met with Steve and Greg, the owners, and thought they were very good guys and had done this awhile.
They installed, at their recommendation, an entirely new rack of equipment and moved to RTI to control video sources and audio. From the start, we had a series of issues with the performance of the system. The excuses changed on a regular basis from Steve and Greg, but the guys did keep at it for months. However, we were experiencing daily issues affecting the functionality of parts if not all of the system. We rarely got satisfactory performance from the system since its install in May 2017 through today.
In spite of that, I asked the guys to come quote some additional work to add a new TV and audio system to my backyard area. After several weeks of asking, I realized these guys were going to leave me where I was, with a system that was still unstable, and their unwillingness to continue, even with an option of getting more work from me. Oh, and they were fully paid for the work that they did previously.....What was I thinking of??
So, I now am going to work with a new RTI vendor, this time some one who is actually certified and can get my existing system working and extend the system to support my outdoor project. read more