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    Frontier Internet

    Frontier Internet

    (265 reviews)

    Frontier has been the best internet service company that Ive been with by far! I have a 2 gig…read moreinternet plan for a 2 bedroom 2 bathroom floor plan. I noticed my bill went up $15.00 and reached out to Frontier and spoke with Tanasha. She was so wonderful and I had such a great customer service experience with her. Tanasha helped me receive a far lower price than I have before. Thank you for being awesome! I recommend going to Frontier any time especially if your area services this company.

    1/5 -- Extremely frustrating experience…read more My Frontier internet went down around 1 PM and has now been out for over 9 hours. I work from home, so this outage caused me to lose 4 hours of PTO and I may now have to drive into the office tomorrow because my service still isn't working. What makes this even more frustrating is the complete lack of accurate communication. I tried contacting support and waited forever without getting connected to anyone. I also tried their outage text service and received no useful response. Then, when I finally got Frontier's online outage checker to work, it told me "Outage resolved in your area" with a resolution time of 12:00 AM on August 20 -- even though my internet didn't go out until approximately 1 PM on August 20 and it is STILL not working. I understand that outages happen. What I don't understand is leaving customers without service for hours while providing inaccurate information and making it incredibly difficult to get an actual update or speak with someone. For a service that people rely on to work from home, this has been incredibly disappointing. Frontier needs to do a much better job communicating with customers during outages and providing accurate restoration information.

    Spectrum - Good spectrum location

    Spectrum

    (122 reviews)

    Lake Highlands

    Spectrum has one of the worst customer service experiences I have ever dealt with…read more I clearly informed them that I was moving, yet they transferred my account anyway without proper authorization. I later canceled the service, returned the equipment directly to the original location, and confirmed everything in person. Despite this, they still billed me and continued the service as if nothing had changed. After multiple calls, I was escalated to a manager who assured me everything had been resolved. However, I am still receiving emails and calls regarding a service I no longer have and did not authorize to continue. There is no reason I would choose to keep paying $256 a month for inconsistent service and ongoing administrative errors. At this point, I no longer want or need their service, and I strongly regret my experience with this company.

    Spectrum was one of the most frustrating companies I have ever dealt with. My service was down…read morefrequently, my rates kept increasing, and customer service was unable or unwilling to resolve the ongoing issues. When I finally called to cancel, I was suddenly offered multiple discounts to stay. I declined and confirmed that my service was cancelled. Despite that, Spectrum continued sending me bills as if the account had never been cancelled. I called again to verify the cancellation, but I continued receiving past-due notices and additional charges. To make matters worse, Spectrum reported three months of alleged unpaid service to the credit bureaus after I had already cancelled the account. Based on my experience, I would strongly recommend that anyone considering Spectrum keep detailed records of all communications and cancellation confirmations. I would not choose this company again.

    VERIZON FIOS

    VERIZON FIOS

    (1 review)

    Downtown

    I have been with verizon for almost 30 years and have not had a contract with them for several…read moreyears.This started in August 2015 when I canceled the movie channels. The lady told me my next bill would be $ 179 I got the bill a couple of days later at full price and paid what was told over the phone. The next bill came with the difference of what wasn't paid and a late charge after contacting them several times over the next several months they kept raising my base rate to higher than I was paying with all the movie channels. In Nov. 2015 they turned off my home phone, no reason given, and turned back on as soon as I called them and gave them my name and phone number. Sent them a letter stating I would cancel them if someone would not contact me about the bill problem and got the Dec. bill. It did not show my Nov. payment of $200+ dollars so I called to cancel all services. They would not talk to me about it but had all the info on me in front of her, she told me how to spell my last name, and would not cancel any thing with out the account #, that I did not have with me at the time. So I wrote them a letter the same day stating I wanted everything canceled and to come a pick up their equipment. Shortly after that the phone calls started 2-4 times a day and one day 3 time in 10 minutes, not a person an automated dialer to where you punch numbers and be put on hold for next available representative nice customer service.as soon as I get a copy of my phone I will post it online. The calls continued and bill kept coming until April of this year and now I have a bill form frontier whom I never had contact with at all. I not the only person who has had trouble with them as I see TWC installing more and more in this area. People do not use Verizon for anything transfer you phone to another company as fast as possible. They do not deserve to be in business after treating customers like this that has been with them as long as I have.

    Pinnacle AV - hometheatreinstallation - Updated October 2026

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