Last weekend after searching on YELP for various audio video installers in the north east Dallas…read morearea, I contacted three installers and ended up choosing Honest Install of Richardson, TX. When talking to John, I could tell he was very knowledgeable about Audio/Video installs. He suggested I go with a Sonos Port to allow streaming over the internet, but noted that it was backordered months. I also decided to hold off on two other items he recommended until I could have his crew review my media room setup and verify whether there was other equipment that I needed. By the end of the day on Monday, I had approved an estimate for installation of whole home speakers and a media room setup and received a scheduled install start time of between 9-10am on Thursday. On Thursday, the install crew arrived in the scheduled time window and worked professionally to get the installation completed. They also suggested a couple of other items. John and I talked later in the day on Thursday and mentioned that the crew could install the additional items (other than the Sonos Port) on Friday. I agreed. When the crew arrived on Friday, I was happily suprises that they had a Sonos Port. Long story short, they installed the equipment and took time to show my wife (who is technically challenged) how to get the streaming working on her phone and complete the full setup. Awesome work and customer service. I highly recommend John's team at Honest Install for all of your audio/visual needs. Of note: John is a busy guy. He mentioned up front that the best way to reach him is on his phone as he is often traveling for work.

These guys were fantastic. Submitted a request online after a different company ghosted me. I got a…read morecall the next day, was given a ballpark estimate + told I could text photos for a more definitive estimate. Did just that and received a very fair offer to replace two ceiling speakers with a new pair I had received as a gift (most other companies refused to work with me because I didn't buy the speakers from them). Guys showed up on time as promised and were out of here in an hour or so. They cleaned up and, most importantly, were very courteous (even wearing masks due to COVID which I appreciated). I have a couple of other projects I need to get to later on down thand I'll call these guys up again without hesitation!

Switched to this provider recently. The setup took a bit longer than expected, but since then the…read moreconnection has been stable with no major issues.

I was looking for an internet provider and came across this fast, reliable company in Deep Ellum,…read moreDallas! I have 1Gigabyte at a FLAT and CHEAP rate! Couldn't choose a better service!

I can use only one word to describe Kevin and Mike. INTEGRITY! These guys are old school repair…read moretechnicians. They do it right and they care greatly for the equipment. I brought them an LG monitor for repair and they saved me a lot of money. Others might have easily ripped me off but they did the right thing and took care of me any my problems with skill and efficiency. I give them my highest rating and will be visiting with them regularly for electronic equipment repairs and you should as well. They are LG authorized and have several contracts with school districts and companies to keep them up and running so they can absolutely handle most requests . I can't recommend them enough. JB

I spoke with this guy twice about my issue and called him the day before to make sure he would be…read moreopen. I'm not sure what type of business they keep as I was referred to this place by my IT guy. I live a ways away, and that is why I called ahead and confirmed. Drove there and waited for 18mins...called and no answer. He had an alternate number on his recording, which I called, and that number was dead - SERIOUSLY!?! ON MY DAY OFF!!!!! This place sucks!

Empire AV responded quickly to my inquiry about setting my hard-of-sight mother up with a voice…read morecontrolled system in her new home. Eric was incredibly communicative and was able to get her on the schedule almost immediately. The install was seamless and he was incredibly patient with my mom in setting up the system. Very good experience!

These guys were great! No bs, no trying to sell you things…read moreyou don't need. Honest and straight to the point. They just finished up an install at my house in trophy club and it went great. Looks sooooo clean!

I've never written a review for any company no matter how bad the service. I'm at business owner…read moremyself and understand the struggle so the fact that I felt the need to do this says a lot. I've tried everything to get this company to do simply what they said they would do and honor the guarantee to replace speakers that aren't working. I didn't even know they had a warranty until they told me. Since then I haven't been able to get them to answer their phone or respond to text. We had a scheduling discrepancy and then I never heard from them. Ironically when I called from my mother's phone they picked up but did they would call me back to schedule. Just a bad way to handle business. Super disappointed.

Amazing customer service. Went above and beyond. Even ordered a special waterproofing for my…read moreoutdoor speakers and drove over 2 hours round trip to install it. Extra trip to make sure it was done to my satisfaction. Top notch.

We really hate to air out someone else's dirty laundry on social media but we just want to warn…read moreothers about Myles Foreman and his business BTZ Audio & Video. We were recommend to him by his wife, Rhonda Foreman, who just so happens to be Laine's (my fiancé) aunt. On January 2nd we paid Myles $1,000 for the pre wire of audio and video in our new home, which was completed. On February 3rd, we wrote BTZ Audio & Video a $21,469.19 check for the audio and video equipment, which was cashed/deposited around February 6th. Laine was going build Myles and his aunt Rhonda a fence as a "trade off" to cover the labor portion of the project. After Myles showed some red flags and said we were going to have to pay him even more money on top of the money had already paid for the pre wire, equipment, and the "trade off" of the fence for labor, we decided to have another audio & video company quote us for THE EXACT SAME THING. They were THOUSANDS cheaper.... Not just thousands but HALF THE PRICE. So, we did what any smart person would do and asked for a refund for the equipment portion of $21,469.19. Myles informed us that he would refund us $12,677.57 because he had to charge us a "restock fee" but had previously told Laine he hadn't purchased any of the items and his wife, Laine's aunt Rhonda, told me the equipment was purchased in December or January. (I wrote the check on February 3rd) ... After some back and forth, we were told to just take what we can get because they obviously needed the money more than we did. The last communication we had with Myles was an email from his lawyer on August 7th stating that Myles Foreman and BTZ Audio & Video does indeed intend to pay us back the $12,677.57 BUT sadly they are experiencing a "temporary" business downturn and doesn't have the money to pay us at the moment but it is one of Myles top priorities... Now, this came as a shock to us considering they're constantly posting on Facebook that they are on vacation, took a weekend trip here and there, went to every concert in DFW, and we even saw them at the Casino. We responded to the email saying that if they have the money to do the above, they have the money to pay us back and they had till the end of the month (August 31st) to do so. What came after that? Crickets. Well except for a Facebook post from Laine's Aunt Rhonda, with a picture of her and Myles with the caption "ATTENTION...ATTENTION: All CREEPERS take notice... they're on vacation again... and will be at a concert tomorrow! Take notes and report!!!! THAT IS ALL!!!! ". Embarrassing right??? You steal money from your own nephew and brag about it on Facebook. Very weird energy to have. I had enough and decided to leave a little sarcastic comment stating "I hope you're having the best time on our dime! ". And then the whole family was blocked... l guess she didn't like seeing the truth. ‍ I had to leave out a lot of the nitty gritty details or you'd be reading this post all day but if you made it this far, no we still don't have our money back, beware of Myles and Rhonda Foreman and BTZ Audio & Video, and if you want receipts... we got them. UPDATE TO ORIGINAL POST.. BTZ Audio Video, LLC AND MYLES FOREMAN have now filed bankruptcy as of August 18th, 2024 and has since then "rebranded" as Flex-Able Integration and is now under Rhonda's name!! This was a way for Myles and Rhonda to not have to pay us and apparently the rest of their debts back.... all of this is public information. As I am now blocked from the new page, I am unable to warn others about these scam artists.

From the beginning I knew things were not going to end well because of Mr. Foreman's nonchalant…read morelaidback and unprofessional type of attitude. When I hire a company I like to feel at ease knowing I hired professionals with the most basic level of respect that comes with conducting business with a company. In July 2019 I hired and paid $21,000 up front for a full sound system and wireless network for a new business. I made the that decision based on a friend who knew Myles Foreman the owner of the company. Mr Foreman presented me with three different invoices and we agreed on the one that was adequate for my business. At the time demolition had just started, I started scheduling the contractors in order of what needed to be completed. Mr Foreman insisted to get started at the same time as the electricians because according to him that was going to facilitate the whole process. Mr Foreman rushed to dump all the brand new equipment which got covered in dust and looked scratched. He ran some wires and laid them on top of the ceiling tile grid which was not acceptable by the city code. When I told him this he gave me one of his well known evasive responses and billed me an additional $1,000 to put zip ties to attach them to the main structure. As construction progressed, he said he needed to wait until everyone else was done to finish his job (yet he had insisted to be in at the same time as the electricians). He pressure me to pay him which seemed shady throughout this process. I was feed up with his shameless scam-like attitude and asked him to stop the job but then he charged me for the "labor they did" and told me if I wanted he was only going to give me a few thousand of the $21K I had already paid because he had already delivered the equipment and it was my problem. So I waited to have everyone else finish their job. All the walls were freshly painted and the new floors were laid down. I called to tell him we were ready so he scheduled to come in 3 weeks because he was too busy. His crew came to "finish the installation " but they were clueless as to where they had ran the wires and started cutting holes wherever they felt like so in the process they installed speakers in different places to where they originally assigned. This created a whole new problem with the electricians, because the speakers where now blocking the connections for the track lights. If I had BTZ move them to where they were supposed to go, I would have to patch the sheetrock and ceiling which would increase expenses. At the end of the day they were to finish installation, he realized he had his crew committed to another job so he scheduled me another 2 weeks out. They fixed some of the issues they made but I asked them not to make holes in the walls with out consulting me first. But they starting writing on the walls, cutting the walls, and got everything dirty. Fast forward 10 months. The last 6 speakers were installed, but they were not installed where they were initially supposed to be but instead they were installed in random places. The $1,000 that was pending for the zip ties was pending so he had one of his employees request the payment so I told him to pick it up any other time since I did not have the checkbook with me. About a month went by and I did not hear from BTZ. I received an invoice last Monday and a voice mail the next day and by Wednesday he shutdown my wireless router remotely. Unaware of what happened, I called my service provider and they told me everything was fine and that I needed to talk to the person who did the wireless installation. I had to run my business without music and could not run payments for two days because he had turned off the internet connection. He conducted business in a shady, unprofessional, and completely mediocre manner. He never walked the space after everything was done to make sure things were done properly and when I expressed my frustration with the messes from his employees, he did not do anything about them. His service was overpriced, inconsistent, unreliable, and dishonest.