If you want horrible customer service this is the jewelry store for you!…read moreMy husband placed an order for a necklace pendant... They called him to go pick it up , when he arrived , it was the WRONG pendant. He had to place a deposit to place the order. The sales girl who ordered it told my husband she thinks she messed up. My husband asked... you didn't bother to open the box to confirm before wasting his time and gas . Manager was called and manager blames my husband!! My husband or any customer doesn't have access to the codes when placing the order, that's the sales associate RESPONSIBILITY to confirm and order. But she admitted she messed up and placed the wrong code! Do better management and train your employees. I will never recommend this store to any friend or family. Luckily my husband got his deposit back. Way to ruin a surprise Don Roberto Jewelry staff!

Javier was amazing and very helpful!!! He definitely met my expectations and helped me looked for a…read moreperfect gift for my grandmother. He knew and felt my strong wants for my grandmother. His assistant, Emily was so helpful as well! She offered to clean my chain that I already had on. Thank you Don Roberto for a good experience/service!

I'm on a mission to find a dress for a Quinceañera party I am attending and Francesca's is one of…read morethe clothing store I frequent often prior to this visit. The party host has a specific color palettes for her guests to choose. Earth tones is one of the colors that guests can wear. Glad I stopped here. Found a brown dress and price is reasonable and I can see myself utilizing this dress more than one occasion. Sweet young lady at the register was helpful

Small but packed store with a lot of great prices on clothing items and accessories. They often run…read morespecials and BOGO deals. Very attentive, helpful employees. Nicely displayed and easy to find. They have a rewards program too.

This is a very nice store with some friendly ladies to greet you as you walk in. Their jewelry…read moreselection has a wide range of styles for everyone. I already have some of their jewelry and a handbag. And I wear them everyday, all day. I adore my pieces. Love the idea that if anything breaks to said items, not visibly wear/tear damage, they would help me if that does happen to inspect and repair, if possible. Always ask! The items are not cheap but do not feel cheaply made AT ALL. The weight of jewelry and quality of the craftsmanship clearly shows that they're really nice and are beautiful pieces. Not costume jewelry. If you have an idea on what to get your loved one, the ladies will help you go over items and see what will fit the idea you're looking for. They're very knowledgeable and kind. There's never a rush when you're looking through and you can tell they want you to have an effortless shopping experience. But people who are antisocial or don't want to be bothered, just tell them politely and they'll treat you with respect always. From what I've overheard, some customers come in with the ugliest attitudes and treat the working ladies rudely, but never treat them the same in return. These ladies always treat their clients/customers with respect and kindness. I recommend this place when I can because it's an all around great experience and I love their jewelry!

All the girls are so helpful and friendly at this location and they have a wonderful inventory of…read moreitems. Don't forget to put your wish list together with the location for future gift purchases.!

THANK YOU, Wess AND Marlene about fixing my watch and being so KNOWLEDGABLE about WHAT services…read morethat I NEEDED on it, TOO!! You 'BOTH' were so KIND, a I 'LOVED' how I was Greeted and Serviced the minute I walked into the store!! NO WAITING. I REALLY liked that!! And most IMPORTANTLY, I was told that my watch would be able to be fixed in a day, TOO!! THA-NK YOU, Wess AND Marlene!! You guys are 'BOTH' AWESOME!! :-D

Nice to finally see that your losing business over $20. No, the cops didn't tell me off, they did…read moresay however, that they couldn't make you give us the watch back. Please take spelling lessons, btw. Shame on YOU for taking a 12yr olds watch order without a parent! Telling her you normally charge $40 for a watch battery but telling her you were giving her a great deal at $20 because it was her first battery purchase. Shame on you for ripping off a 12yr old. As your business declines you'll think back on the $20 you were trying to steal from a 12yr old over a $2.50 battery. So SHAME ON YOU, YOU THEIF! My 12 yr old daughter went in to ask how much it would be for a new battery on her old watch. The woman working told her it would be $40 but since it was her first watch she would give her a deal of $20. My daughter thinking it was a great deal because thats what the lady said left her watch there. An adult was NOT with her and did not consent to the work being done. When she returned t lo tell the lady she didnt want the battery the woman told her it was too late. The woman refused to give her back the watch after we told her we didn't want the battery. The woman claimed that the cancelation fee was $20 and the battery was $20. Needless to say she kept the watch and would not give it back to a 12yr old. The cops were called and they told us it was a civil matter. I will also be reporting them to the BBB!

Horrible customer service. I walked in to do a routine cleaning for both mine and my husbands…read morerings. There were only two workers, one on the phone didn't lift her head up once to acknowledge us and the second the working with a customer who also didn't acknowledge us. We sat down in a chair hoping to be acknowledged soon or at least helped next. The worker helping a customer looks at me and goes "can I help you?" I politely said yes we need our rings cleaned and she said "okay I'll help you after this customer". RUDE. We left to go to another Kay's.

We were helped by Maddy at the Tyler Mall location and she was amazing, she helped me get my…read moreengagement set. Very helpful listened well, and was also interested in the conversation had alot to say, gave good information about the jewelry they sell. I didn't get the managers name but she was kind as well. Very good customer service over all thank you Kay Jewelers! Alot on sale prices were excellent.

Viviana & Gabby made it happen!…read more I searched high and low for the perfect Rolex Submariner, and after visiting multiple jewelry stores, this was by far the best experience. We wanted the best deal, but more importantly, a watch that was in excellent condition and they delivered on both. Viviana went above and beyond, making call after call to help us find exactly what we were looking for. Meanwhile, Gabby kept us informed every step of the way, answered all of our questions, and made sure we felt comfortable and never rushed. Their teamwork, professionalism, and dedication truly stood out. To top it all off, we walked away with an incredible deal on the watch and 5 years of no-interest financing! You honestly can't beat that‼ Viviana is an outstanding manager who truly knows how to take care of her customers. If you're looking for excellent service, knowledgeable staff, and a great deal on luxury jewelry or watches, I highly recommend stopping by. We'll definitely be back!

Good deals good monthly payments also they gave me zero interest rate for 4 years! And I'm sure…read morethey can get you right I highly recommend this place friendly people/staff

The people who work here are nice. It's kind of a silly store with stuff to look at. I like the…read morebooks and home decor. I got a book on the history of paganism. Like everything at the mall it is spiritually bankrupt (duh). Also, the only crystals I would buy here are fluorite and clear quartz (loose or geodes, not jewelry). Some things look dead fake, especially the neon dyed agate. And I was leery of the tigers eye and lapis. Even the big amethyst geodes don't look right to me. All of the jewelry is glass/plastic/dyed mystery stones....I'd skip the jewelry bc it's expensive, not cute, and has no real crystals/gems. If you're a spiritual seeker go to the sacred journey in Riverside.

It's not a HUGE amount but I was a little bummed to find out I was overcharged for an item. At the…read moredisplay it said 10.95 and it says the same on the stone but I was rung up an extra $2. I was in a rush so I didn't pay attention at the time but this turns me off from wanting to shop there in the future- they had a lot of things I really wanted to get too. My first experience wasn't the best.

I was searching for a tungsten ring for my newlywed nephew to wear on his wedding day and found…read morethis jewelry shop inside the Moreno Valley Mall. Karla assisted us and was incredibly kind and attentive. Although they didn't have the ring size we needed for the next day, she did everything she could to help us. Ultimately, we had to purchase the ring elsewhere, but her outstanding customer service left a lasting impression. If I ever need to buy jewelry and I'm in the area, I would absolutely return, excellent service like that is hard to find!

This location of Zales and working with Charlotte was truly a Godsend! I have been to other jewelry…read morestores in my area, but I was in California taking my son to College. I just happened to be browsing for that special engagement ring. As a man looking for that special ring for your love can be a little overwhelming to say the least. Charlotte totally put me at ease while giving me total attention. I didn't feel pushed or pressured. She even found another willing shopper to try on the ring so that I could see what it would look like on my Honey's finger, since she was not with me . Kudos to Charlotte for her amazing service and time in helping to make my engagement awesome!