Wilson was terrible to work with. I'd recommend hiring anyone else due to his unprofessionalism. I'm posting on both Google and Yelp to warn people about him, and to encourage you to find literally anyone else. First, he does not communicate. Wilson and I scheduled an appointment for him to fix a broken AC unit in the height of summer. We agreed on a date and time, and I moved my own clients to accommodate him. He never showed up. When I asked him to at least give me a heads up in the future, he said, "Oh, I was already driving away from the city and didn't want to turn around." At the very minimum, he should have given a notice that he was not planning to come. Second, he does not honor his own warranties. A brand-new unit was installed and broke after 1 year of regular use. He stated that a part broke, but it would cost $200 to come and fix it. This is not a warranty, this is grifting for additional "labor costs." Third, he does not honor his own prices. His company sent out a summer promotion flyer for regular maintenance. There was not expiration date on this flyer. When he came out, at a date that he chose a week later than when we called, he then quoted a price that was $400 higher than the promotion, and stated that "the offer expired" despite there being no written expiration date. In addition, he chose to come out on a date beyond this arbitrary "expiration date." Fourth, his craftsmanship is shoddy and he has no attention to detail. I have never had to call someone so many times to fix a unit. This is due to his lack of attention to detail (not ensuring the steam valve is functional, or not ensuring that the actuator is working prior to finishing the job). Of course, each time he comes out is an additional fee. In short, Wilson is unprofessional, has shockingly poor craftsmanship, and was overall unpleasant to work with. Please find literally anyone else to repair your HVAC. read more

I purchased 3 units over the summer. When the weather turned cold, one of the units was not supplying heat. Despite several phone calls and e-mail, no response from Thermoline. This is not a good company to deal with as they do not back up their products. read more

Who I am: I am long-serving President of my cooperative apartment building, and 20 years a tenured business-school professor. I paid Thermoline to install ACs in the home of a good friend, a wonderful mother of three fine sons. Wilson Cruz devastated that poor woman's home, inflicting thousands of dollars of damage, and leaving old ACs on the floor for my friend to move. She injured herself doing so. The attached pictures are literally of his installation as he left it. They must be seen to be believed. One of the ACs he installed--an $850 unit--had to be removed and discarded within months, because it was unsafe. Cruz had NAILED the unit to the metal windowsill. At the upper end of that installation, he fatally deformed the sash. Fixing this will be very costly, if in fact it's at all possible. These pictures don't do justice to the damage, both physical and emotional, inflicted on this wonderful Black woman and her family. Wilson Cruz of Thermoline AC is incompetent and destructive beyond imagining. But there is more, incredible as the attached screenshot will seem ... There is actual verbal abuse from this Wilson Cruz creature. When I recently attempted to communicate with Cruz about these issues, he replied exactly as you will see in the attached screenshot from his email. I want you to take a look at that, right now. As coop President, I've encountered some extraordinary incompetence, but nothing like this. Working with contractors, I've encountered some toxic personalities. But nothing, nobody ... like this guy. read more

See all

We hired Wilson to install a new heating unit in our apartment. He was very polite & professional. We needed the unit ASAP and he was very accommodating. He gave us a free written estimate and that was the price we paid. The work was done efficiently, correctly, and Wilson left the apartment very clean when he was finished. We have already recommended him to our family and friends, if they need heating or AC units installed. read more

Wilson and his assistant did a great job involving three window A/C units in my home--each of which required slightly different solutions in order to be properly installed. They worked efficiently and precisely in a no-nonsense manner with the skill needed to do the work from mounting the outside brackets, to proper placement in the windows to taking pains to seal off all spaces those plastic wings leave open (cutting form board to size and applying silicone to eliminate cracks that allow insects to get through and let warm outside air enter a room and limit the full benefit of the A/C). I highly recommend their services. ~Fred read more

Wilson, came to my home to fix my parents AC. Great guy very personable was in and out within 30 mins. Really responsive and careful not to damage home. Highly recommend! read more

Thermoline A/C - Heating & Air Conditioning/HVAC Near Me - New York, New York

Based on the reviews I hired Wilson to take a look at 2 PTAC units in my home. Initially I was quoted $260 but then a week later when I called again, he verbally offered $240. Although there were other companies charging $200, I went with Wilson because he genuinely seemed like he knew his stuff. He serviced the units- no issues there. However, when he swiped my card he charged me $280! I called him and said you quoted me $240... he said he didn't remember saying that. Sigh! My husband called him and left a VM and he never called him back. Unfortunately, I won't use his services again because of this miscommunication and for those reading this, just make sure you get everything in writing. That's what I should've done. Update based on your review: We actually did NOT discuss the total before you proceeded with the payment. If you did, I would've not called you immediately back right after asking for clarification as to why I was charged so much. And just for clarification and awareness to others, you sent me the receipt this morning AFTER I posted my initial review. I can upload the text message with the date and time of today of the receipt. Service was done on Friday. Please don't make it seem as if we agreed on the total cost and you sent me the receipt days ago. read more

If I could rate Wilson and his company with ten stars I would. I requested a quote directly on yelp and he replied almost immediately. Yelp send out request to numerous companies and I went with Thermoline A/C due to his prompt and courteous replies. You can tell a lot about someone in the way they respond. I was going to order an A/C unit from Home Depot to be delivered, which was going to take about 2 weeks due to Covid. Wilson did not hesitate to offer to pick up the unit and Home Depot which (to me) is above and beyond! This enabled me to have the unit installed next day instead of 2 weeks. He and his assistant arrived and were very polite and professional and installed my new AC FAST and it works great. His price is fair....especially in NYC. Do NOT hesitate to hire Wilson. read more

Thermoline A/C - Thank you, Thermoline A/C - Heating & Air Conditioning/HVAC Near Me - New York, New York

Thoughi did not need a full service, I was helped through Yelp messaging absolutey free to troubleshoot some of my issues. It's not everyday you encounter someone offering free help like this. I appreciated Wilson's assistance very much. Thank you! read more

They got the other old AC unit uninstalled and got the new one put in a different window for me and did it quickly and efficiently. Wilson was very meticulous with getting the new unit to sit right in the window and made sure the bracket was centered right. I didn't need to say anything he just did it all on his own which impressed me. They even offered to take the trash down which I didn't need but I appreciated the offer nonetheless. If my other unit ever dies on me I know who to call to replace it with a new unit. read more

Thermoline A/C - Heating & Air Conditioning/HVAC Near Me - New York, New York

Wilson and his team were great! I have a 14-year-old McQuay PTAC (water-sourced heating and A/C) and while I clean the filter regularly, I had not done any thorough preventative maintenance on the unit and it was starting to show. I was having trouble finding a) someone who services these types of units, and b) a new filter to fit this discontinued unit. Wilson handled both and at a great price. He was even able to come in the middle of July when other companies said they had no availability until September. Highly recommended! I will have him come back annually to make sure things keep running smoothly. read more

Thermoline A/C - PTAC unit - Heating & Air Conditioning/HVAC Near Me - New York, New York

Good service. Courteous and helpful. I thought I needed a a good steam clean on my old unit that was leaking. After he took it to his shop he discovered there was a crack in the pan. So being that it was over 20 years old I opted to have it replaced. The new unit is much nicer, quieter for sure! It was all done in 3 days. Not bad as it was cold out and I didn't need the AC. read more

Thank goodness for them! Wilson at Thermoline responded so quickly and was able to come the next day and even bring a new unit. Very kind and knowledgeable. I was about to be without an AC on one of the hottest days and they saved me! When the remote didn't work he made a special trip all the way back out to bring me a new one and troubleshoot. He's the absolute best and looking forward to working with them again when I upgrade my system. Highly recommend! Thank you, Wilson :) read more

Professional competent and conscientious. Wilson arrived on time and did an excellent job removing 2 window a/c units, one of which was extremely weather worn by corrosion had seen it's last days. During removal Wilson also noticed that the bracket was damaged and he removed that as well! I found this to b extremely helpful. Will use again! read more

Prompt, efficient, conscientious. The installation process was more complicated than I had made clear, yet he accommodated the extra work effortlessly. Very satisfied and strongly recommended. read more

Perform a background check on who you let into your homes.He and his worker came into my home with blood shot eyes and smelled of something and it was not a cleaning chemical. My unit was 2 years old but he insisted I purchase a knew unit from him.He stated to me and my wife that he could remove my old unit free of charge and bring the new unit right away, as it was in his van already. the whole experience felt as if he was going around trying to get people to buy new units when they didn't need one. read more

We have two "through-the-wall" air conditioning units- both are old but only one seemed to be blowing cold air. Wilson gave us an accurate assessment of what was wrong, let us know our options and refused to charge us for something that was not worth fixing. His fee was half what I expected and he was courteous and professional the entire time. read more

Wilson Cruz is the biggest scam artist. Unreliable, unprofessional, incompetent. He can't even fix a hot water issue. He's also nasty and curses a lot. Please, for your own sake, avoid this jerk like the plague. I would sit through a frigid winter and blistering summer before I would trust this clown. read more

They were very prompt responding to my quote request through Yelp and the communication to discuss/schedule the job was great. They were able to come very quickly to install air conditioners during a heatwave. The price for the installs was reasonable, they were very polite and professional. They also used all appropriate safety precautions during Covid-19. Highly recommend. read more

HORRIBLE! Gave me an appointment time but never showed up or called to say he couldn't make it. I had to text him to find out what was going on. DO NOT USE THIS GUY!!!! read more

Wilson Cruz, the owner and manpower behind this top level air conditioning diagnostic, servicing, repair, replacement and maintenance company completely restored our ability to believe in the honesty of such companies now. He also backed up his work proposals with extensive details, and backed up each of our two new Friedrich Wallmasters with extensive warranties. Unheard of! From our first appointment, for which there was a modest fee, we had an immediate understanding of what our situation required. Wilson stayed in touch daily, and with clear communication the entire three Friedrich A/C unit job was completed. We are also extremely encouraged to be committed to an annual maintenance contract for all of these units. One Wallmaster was an emergency purchase to replace a unit which was full of mold and fungus: YUCK! Thanks so very much, Wilson & son: keep up the good work! You did a solid on the level job for us, here in our Jr. 4 co-op apartment. read more

Wilson was fantastic. He responded to my inquiry within an hour on Sunday of a holiday weekend and came the very next day to install my window unit. He gave me a quote in advance, there were no surprises, he was friendly and efficient and explained what he was doing while he was working. I cannot recommend him enough if you need a quick, friendly, efficient window-unit installed. Thank you Wilson! read more

UPDATED 09/08/2018 Re: the business's response.... please check the time my original review was posted. It was posted after your first no show and before you eventually showed up. Why would I ever post a negative review for your business based on some other installers error? Yes my repair costs a lot but my insurance is covering it so why would I get upset as you suggest? That's just ridiculous. Nothing I said is untrue I don't know why you're so bitter. A simple request to ask me to remove the review might have done the trick instead of going on attack. ############## Original review: Technicians did not show at the end of appointment window. I called them and was told they will be an hour late. 2 hours later they are declining my phone calls. This is a waste of time. These people do not even have the courtesy to tell you they are too busy. Don't waste your time. read more

Excellent service and great communication from Wilson. He really went above and beyond to address some issues with our AC units, coming back to our apartment multiple times to check things for us. Always fully prepared, wearing PPE, and very professional. Highly recommend using Thermoline! read more

Wilson and Gus from Thermoline cleaned my window AC unit. They were very professional, fast, thorough, and the pricing was good. Would definitely recommend. read more

My AC units needed serious cleaning and reinstallation as they were never properly installed. I had water leaking into my apartment, destroying my walls and wood floors. Wilson came in and solved the problem, he's an absolute pro. Courteous and efficient--I'd recommend his services to anyone without hesitation. Five stars--thank you, Wilson! - Austin read more

There was some delays but ultimately he got it done. It was more than I expected for labor but the unit was reasonably priced.

Wilson did a great job! He responded to my request immediately and was able to service my A/C very quickly. It is now working properly and I did not have to wait in the heat for days or weeks. read more

The AC died a sad death. No cold air blowing out, on the eve of a heatwave. Asked for a quote, left a message and Wilson called within 30 minutes. We set up an appointment for the next day. He declared our unit dead on sight, saying it wasn't worth it to buy a new one. He didn't even charge us for the appointment. He is a gem of a human being and a great guy to boot. If I ever need a unit repaired again, I will absolutely be calling him again. Everyone should call him. It's hard to find an honest person, who doesn't put the dollar first. Thank you, Wilson, for being a great person! read more

Wilson was AMAZING! Came in cleaned all of my units by himself, very quickly and was done before I knew it! He is very friendly and professional. My units are all running smoothly and I couldn't have asked for an easier process. Thank you, Wilson! read more

Super professional - came in with masks, gloves and booties. Had a clogged HVAC unit - they came in, serviced the AC and cleaned up as if they never came. AC works great now - no leakage. Sent a message on yelp - responded promptly and came the next day. I thought the price was fair. read more

Can't say enough good things about Wilson and Thermoline A/C. My living room through-the-wall A/C unit stopped cooling in the middle of a heat wave. We spoke on Saturday, he talked me through my options, and I booked him to bring a new unit next day, even though it was Sunday. He arrived at the promised time, masks, gloves, and booties, and did a great job with the installation. Thoroughly cleaned the sleeve, insulated it well, it looks great, and my apartment is cool again. Couldn't ask for more. If you're looking to support local, small businesses and want a job well done well at competitive prices, Wilson is your guy. read more

I initially reached out to Thermoline A/C if they could give me advice on how to fix my broken window AC unit (not blowing cool air, but with a fully functioning fan etc.) without having to call a repairman or throw my unit away during one of the hottest weeks of the summer. Knowing how expensive it is to have someone even look at a unit in person and diagnose the issue, I thought I would get a quick couple of reasons as to why my unit isn't functioning. Instead, Wilson C responded and helped coach me through a little DIY unit disassembly in my apartment bathtub to check that my back coils weren't clogged. After watching YouTube videos and taking off the unit's shell, I sent him pictures and described different sounds, to which he helped identify that my compressor wasn't functioning properly which he candidly said would be an expensive fix and probably not worth my time. Not only was he friendly, but he truly went above and beyond with a helpful phone call and through Yelp messaging. Although I wasn't able to fix it in the end, his advice was incredibly reassuring. Thank you for all of your assistance Wilson! For anyone looking for a transparent and helpful HVAC repair company, definitely start here. read more

See all

Wilson and team was on showed up on time, full Covid-proof gear (full respirators, masks, PPE, even shoe coverings) with everything to get the job done. Polite. Professional. Clear communication. I highly recommend. read more

My in-window A/C died while I was gone for a weekend. Monday morning called Thermoline A/C. The technician, Wilson, made an appointment for the same day. He arrived on time, diagnosed the problem and the following day resolved the issue. He was dependable, professional and actually seemed to care that I was taken care of as a valued customer. I wholeheartedly recommend Thermoline A/C! Bil West Village read more

Wilson and team were extremely quick to answer a cleaning job just before the holiday weekend. I was quoted and received the service same day. The team was very professional and did an excellent job cleaning my unit. Will definitely use them again in the future read more

Wilson was very professional start to finish. They arrived on time, removed old unit efficiently and cleanly, installed and did finishing work and insulation for us. Price was in line with best offers and overall was fantastic experience. read more

I needed units to replace in my apartment . I asked around and most people were not helpful or gave me insane quotes. I was very happy when I met Wilson as he gave me the first professional quote from all the people I met with and did so on the first day we met. He answered all emails and phone calls promptly and even after business hours. What most impressed me was him coming by to help me out with an older unit that was leaking on Saturday night at 9pm prior to even agreeing to do the job I needed . He is courteous, up to date on the latest tech including nest which I installed and did a clean job with no mess. I have referred to my closest friends and to my office where I was unhappy with my current service provider. I recommend him highly without reservation. read more

Wilson was an absolute professional. He is a detail oriented person, who ensured that the installation was done properly and cleaned up after the work was done. His pricing was competitive. We encountered some issues as I had not properly described what was needed for the job, but Wilson found ways to get the job done and was fair with the final pricing. read more

This is a fabulous business! Wilson Cruz installed our AC unit in a timely, efficient, but careful and complete manner. We are very happy customers! He's a well spoken, respectful gentleman, the kind you're happy to welcome into your home. He is so good at what he does, it's remarkable. We do a lot ofbour own installs, but we decided to get some help this time. So glad we sought and received able help of Wilson Cruz! Wilson knows what he's doing, that's obvious from the start, but his work processes are such that he handles things in a professional manner. We also found his prices competitive, and even a bit lower than many others whom we considered hiring to work on this project. We're so happy we hired Wilson Cruz at Thermolineac.com! read more