I started eating here years ago. The food and the service, which were very good at first, have declined to a point at which I do not believe I will be going back. Several years ago, I had a pretty robust disagreement with the owner, who didn't appreciate my (polite and reasonable) criticism of some food that I had received. He showed no interest in assuring my satisfaction. Actually, his treatment of me on that occasion was borderline threatening. As a result of that incident, I stayed away for a couple of years. As the memory of the bad experience faded, my recollection of one or two of my favorite menu items remained clear. Eventually, I returned. Unfortunately, the owner hasn't changed much, and the old problem repeated. I typically special order one particular menu item each time I visit. It is a simple dish, and is within the specified menu options. Sparing all the gory details, let it suffice to say that the owner tends to be rude, and makes it very difficult to offer any input on the food that the customer is ordering. He seems to be very unhappy in his job. He reminds me of the Soup Nazi on Seinfeld. This is unfortunate, because there are many good menu items, and the premise of the restaurant is a good one. I feel sorry for his employees. I can eat somewhere else, but they might not be able to readily find another job. read more

Service sucks, you ask a question and right away they are defensive, they cut your order into only a spoon full we used to come here for years ! NO THANKS! People seem to forget that we are paying for our food, not asking for anything free !!!! read more

I would give this place less than 1 star if I could. I'm sitting here about 8 minutes into my meal with my boyfriend who was kind enough to buy me Chinese food I have been craving. Well let me just start by saying this is absolutely the WORST place to eat. The broccoli beef was so old the broccoli looked like it wilted in the sun for 3 days. The meat was hard. The orange chicken was not hot. The rice and the noodles were mixed with the old stuff they should be throwing out. We ate less than 1/4 of our food and realized it's not worth getting extreme food posining. I can guarantee their hot holders are below food safety standards. Paid 16$ just to throw all the food away, and I am not one to waste. read more

The Wok Experience - Horrible - Chinese Near Me - Redlands, California

The food was delicious, the prices were fair, the staff was friendly and I will be going back. read more

UPDATE: BEWARE!!! the health department found the hot holding temps too low on the chicken. That is proof that my daughter and I got food poisoning here. My daughter and I ate here today. We both had chowmein and she had orange chicken and teriyaki chicken and I had Kung pao chicken. She is now vomiting and diarrhea and I am feeling miserable. I didn't eat as much because something tasted off when I ate my chicken and it made me gag. My husband did not eat with us and he is fine. read more

THE WORST EFFING EXPERIENCE AT THIS RESTAURANT!!! SO FREAKEN MAD! CUSTOMER SERVICE IS HORRIBLE HERE! GAVE MY HUSBAND RAW BEEF WITH HIS FRIED RICE. He told them its raw and gave it back he waited over 40 min for his food then when he asked to see of it was ready they forgpt to make it again. So instead they gave him something different from his order and i finally i said no this is wrong again! Eff this place! No stars from me! read more

Ordered the BBQ chicken and it was inedible . It was so hard and dry, I could not even swallow it. Very bad . I just threw it away . read more

The food doesn't taste as flavorful and the older lady that works there has an attitude. I get three plates of food all consisting of teriyaki chicken. I asked for sauce I too and on the side. Got sauce on one. When I asked for the teriyaki sauce for my dried up and bland chicken, she said I get one and I asked for two. I have to many chances but I will not be coming here again. read more

They are rude. I ordered a 2 combo meal. I went back because I didn't get any soy sauce or hot sauce, I simply told the lady, I didn't get any sauce and she was rude and quick to say that it's not free and you have to ask or you won't get it. Not personable and rude read more

New update Cheapest good Chinese food. Only Chinese restaurant I come to in the city. Black pepper steak is my favorite. Customer service is whatever. They don't recognize same customer or they just don't care. But again cheapest Chinese food in town & Pepper steak is my favorite. read more

The Wok provided for a pleasant experience today like never before... I enjoyed listening to KSGN Christian Radio today during my lunch. May God reward them for that. http://bereainternacional.com/category/en/ read more

I'm not sure how this place has 3 stars.... for Chinese fast food it's delicious. The staff is friendly, the food is tasty, the prices are good! It's way better than Panda Express right next door and better than the other fast food Chinese place in Loma Linda (that I think closed down after Covid?). I asked for chow Mein with no vegetables and they happily complied (I've gotten refusals at other restaurants). I order full bowls of just meat for great price (I think $6?). definitely recommend this place. It deserves all the stars! Black pepper chicken is my personal favorite. read more

Good prices good food, better the the magic wok in my opinion probably gonna use this establishment to cater. My favorite chow mein hands down! read more

The Wok Experience - Had them cater for my son's birthday consisting of 100 guests, got 6 large trays which was more then enough for seconds and take home plates - Chinese Near Me - Redlands, California

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Very unsanitary, the ladies severing the food don't not their gloves at all. They serve the food, then they ring you up "grab the cash and then go serve a other customer with the same dirty gloves". It's even more unsanitary because the lady comes with the same gloves, cleans the table with the filthy bucket of water and serves a customer! Then they use their phone, and serve a other customer with the same damn gloves! These ladies DON'T their gloves, it's disgusting grabbing the food of the table and floor! Not going back! read more

Restaurant was was to find, easy and decent parking lot. Place was very clean, ladies that assisted me welcomed me and were friendly. They had a very nice selection of items, food looked fresh and prices were decent. The portions were more than enough, it could have been shared. The chicken was prepared and cooked well, noodles were my favorite. Cream cheese wontons were on point!!! Definitely going back! read more

i was looking at the stuff all stacked up and what was mixed in with the fried rice, chopped onions hard shriveled peas, chopped squares of carrots, and thin shreds of egg...o, and flavorless rice. th rest was hot from cooking but not much flavor in any of it. everything had sliced sloppy onions so any flavor at all was onion don't go here read more

This place is gross. I dated a girl who worked there and she told me about how they will serve rotten chicken, and how they make the orange chicken in the sink. If the disgusting looking food underneath the heat lamps, or my advise doesn't have any bearing on your decision, you'll wish you had steered clear when you're on the toilet defecating your internal organs out. Her boss actually told her to cook and serve chicken that smelled and was green!!! She said a fireman came back and complained so then he took it off the line. WTF! read more

Amazing. Sweet people. Friendly. Wonderful food. Super clean and cool!! 5.5 stars! Will be a regular here and enjoy the Christian music and lack of weird statues. Lol read more

Decent food. Japanese chicken was delicious. I ordered teriyaki chicken for my wife and the lady asked if I would like the sauce on the chicken or on the side. I made the mistake of saying on the side. I wound up with teriyaki chicken minus the teriyaki sauce. Very disappointing. Hot and sour soup was good and I did like that they had cups and not just giant bowls. I'm sure I'll go again. Hopefully they get my order correct. read more

First off it took a while to get more orange chicken made which was worth it because my honey's serving which was fresh tasted so much better than my day old one. Second, the horribly tasting fried rice than tasted like it had been wet and moldy. We don't come here often, but wasnt expecting it to be as bad as it was. I do recommend thier Japanese chicken and the peppered beef. The people who work there are really nice and friendly. read more

Weeellllll...... I had sesame chicken and sweet and sour and when I went to eat it I couldn't tell which one was what. It was mushy batter and very little meat. My son had very dried almost chicken jerky bbq. The Japanese chicken was fatty scraps hidden in the sauce. Egg rolls were mushy inside. Jack in the Box has the best egg rolls. Rice and noodles were ok. Wouldn't be coming back. First time I threw my food out. Make sure you order a large drink to get it down. There is no free refills it will cost you a dollar. read more

The food was not good. Also the noodles and orange chicken was red it doesn't look appealing.

I'm giving this place two stars not because I've eaten here but because of the following, so me and my fiancé had seen this place and decided to try it out. We walk in and the place looks empty . We walk up to look at the food and it looked horrible! The beef broccoli was gray and looked like it had been under the lamp for what looked like hours, matter of fact all of the food looked the same way dried out old and overcooked! We walked out immediately , its mind boggling that the owners have food sitting out for so long to the point it looks unappetizing , I'm Shocked this place has been open for so long with food looking so bad! I wouldn't risk trying this place out just cross the street and go to Panda Express! read more

I have always come here and have never had an issue aside from get the wrong amount of hot sauce , but i love the food, i always get the same thing , so today i go and they try to charge me more i ask them why they play dumb, and i tell them i have never paid more than 6.99 if that thats what they always charge me , the woman calls over another woman, they tell me that the other people have been charging me wrong(but it has been them charging me that price) i told them you guys are charging me 6.99 after tax but they insist that either i get something different or i pay 8.99 so i told them im sorry im not get anything thank you have a wonderful day... and left i am never going back. read more

Im new to redlands got happy thought i found a new dinner spot for the kids but the Customer service was terrible wont be going back

I work very close to this restaurant and have been here plenty of times because of convenience. The service is hit or miss.. there is a young girl who works here that is nice and always smiling but the older employees, specifically what looks like the owners, are uninviting. Never greet. This past time the male owner looked at me walk in and looked annoyed. It was 5 pm not even close to closing. He just walked over and looked at me so I started to order. He grabbed the plate and just stood there until I told him what I wanted and he just served. He was serving super light and when serving my chicken he literally served 4 pieces of chicken and then took one off the plate! He made sure to serve all the grilled onion and peppers! I just looked at him in disbelief! Normally Chinese food places pick the food in you can't finish. My plate looked like Panda Express servings lol then he said something in Chinese to the lady at the register who was staring at me the whole time and they chuckled. Anyway got my food and it wasn't even good. Their chow mein and rice have no flavor! I tried adding salt and pepper but didn't help. I ended up tossing the whole thing after eating my 4 strips of like warm chicken! Go at your own risk. 2 stars because the restaurant is kept clean but probably from the lack of customers. read more

The Wok Experience - Chinese Near Me - Redlands, California

Wok Experience = BAD experience. Rude female worker this past Monday afternoon about 2pm refused to pack orange chicken separate from noodles. Some people have diet specifications! Instead she argued with and belittled me. THEY NEED CUSTOMERS MORE THAN CUSTOMERS NEED THEM. There are DOZENS of fast chinese in the Redlands area to patronize a rude, dirty, and unappreciative business. read more

Food was delicious. Excellent and polite service. Clean atmosphere. I've never had spicy garlic shrimp before but it was worth trying out.

It is freaking hot in here as in NO A/C! Considering its almost 90degrees today! The staff can also use a little bit more customer service.

Downhill. I remember when this place opened years ago. Food was fresh and tasty. Kungpow had ingredients I have no idea what they are. Peppers are mush as well as the brown soggy chestnuts, meat is not clearly meat....Broccoli and beef are the same color...S/S pork is our own fault...they were cooking fresh but grandson approved what they had....too sad., and no, I said nothing, I'll rely on Yelp to open their eyes to their faults. They fo have a cook to order menu...if your coming here, I think you should reconsider. read more

They've changed their noodles to the larger ones(less tasty) as opposed to the more delicious smaller noodles(most delicious). It appears that smaller amounts are being served with less quality. Won't go there any longer. Bad experience. read more

Fast & tastes fresh. Excellent egg rolls!

For some reason, I expected this to be a Mongolian BBQ joint, but it's just an ordinary Chinese Fast-Food joint. The food is similar to Panda Express and not entirely remarkable as far as Chinese food goes. That all said, it fills that ocassional craving for Chinese food as well as the next place. For about $7, I got a huge plate of food that was enough for 2 meals. Being that there's really not any great Chinese Food places in town, places like this will have to suffice. If you hate Panda Express, don't bother going here. If Panda Express is A-OK, then throw this into your rotation for a tad bit of variety. Staff is friendly and there was no wait... I hate it at Fast Food joints when staff are in back and pretend not to see you for several minutes. read more

This is mall-style Chinese fast food. It is greasy and sits in warmers. I had the spicy chicken and it was tasty but very oily. My husband had orange chicken and had significant gastrointestinal distress for the rest of the evening. The restaurant was very clean when we were there, which is why we stayed to try the food. We will not be back. read more

My boyfriend and I came here yesterday to grab an early dinner. I was very disappointed with the food. It was luke warm, and it tasted old like it had been sitting out all day. The only thing that was freshly made were the wontons with cream cheese, which is why Im giving them an extra star. This is the second time I came here. I tried to give them a chance to redeem themselves, but the food just isn't good. The price was cheap, but sometimes you get what you pay for. read more

Poor customer service they are very rude they don't share with you order plus they're very belligerent I will never come back again

as far as a chinese fast food, this is not bad place for a quick meal. Their wonton soup's great, even better if you ask for no wonton but for more shrimp! read more

The Wok Experience - Chinese Near Me - Redlands, California

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I hadn't been in here in quite a long time and now I remember why. The food is OK, nothing special, but the girl behind the counter did not understand English. When I asked for hot mustard she just stared blankly at me, then offered chili sauce. ( not the same, not even close. ) the man that was there I believe is the owner and he spent his time either on the phone or what appeared to be yelling at his 1 employee. read more

We dig this place.. It's good Chinese wfood and way better the the panda express almost directly across the street. My only complaint is the service is some what lacking, and the people seem to be a bit cold, acting like we are bothering them by ordering food. However when I was on my low carb diet I was able to order a "bowl" with no rice or noodles and they filled the whole bowl up with just meat. A great value! read more

So we came for dinner and the food was cold when we told the cashier an asian lady she put it in the microwave WTF and refused to exchange it for any other item will never come here again!! read more