Still waiting for my packages since January 26th. UPS system say one thing and they won't deliver…read more I've called nothing changers! I hate UPS smh

Echoing the other customers below. They've been holding 3 packages of mine for a week and a half…read morenow, saying each day that they're out for delivery, and then rescheduling them for the next day, blaming the weather from 2 weeks ago. The roads have been clear for over a week now, and I have had multiple deliveries since from all the other majors- USPS, FedEx, WalMart, and Amazon. UPS *used* to be the gold standard, but now they're horribly unreliable and incompetent.

I was driving through the area and had items that I needed to drop off at a FedEx store, so I…read morestopped into this location. The guy working behind the counter was very helpful and friendly and they were stocked with boxes and envelops that I needed to get my shipping done. Prices were fair, as they only charged for one box. Overall, the visit was great... I would definitely return when in the area!

I ship at least 10 packages via Ground (containing hazardous liquid), weekly. I'm pretty…read moreconsiderate, chill, patient. I have a sense of humor.... But wow, this store is AWFUL. The gentleman at the counter was so condescending and rude, almost immediately, and had no idea what services FedEx offers. (If you don't know, just ask, rather than making stuff up). Aggressively tried to tell me he couldn't accept a package with a FedEx label, and I needed to go to USPS (which is backwards with SmartPost). Then he said they don't accept ANYTHING with a hazardous materials label.... Um. Ok. None of the other staff members attempted to help, they just circled, pretending to be busy. I moved all my shipping services to UPS. 1 star because the store was clean.

Sent 4 boxes thru LBC thru Filipino Global Supermarket, VA a few months before we went home, we…read morepaid extra $$ for a little beyond weight limit --- 2 new mens shoes & 1 signature summer dress, all new, were missing!!! ---the boxes were obviously opened & taped back with LBC tape!!! ---what a RIP OFF! ----DON'T SEND THRU LBC!!!

I dropped my boxes at Manila Oriental. It takes so long for them to enter the tracking at LBC.com…read more Payment doesnt clear yet and it takes about more than a month beforea check clears with the bank. I tried visiting their site and its always close and no one answers the phone.

Top notch facility, with a very professional staff and very clean facilities. I had the choice of…read moremuch closer storage facilities, but went with Telegraph for their reasonable price and professional appearance. I was not disappointed. When I signed up, the manager gave me a realistic recommendation and did not try to upsell. The automatic payment system was very efficient, and check out could not have been easier. Every time I went, the building was very clean, with perfect climate, and I always felt safe in there with my kids. Separately, they offer great prices on moving supplies and great recommendations on moving support.

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Went to UPS Kingstowne Center Dr. to drop off Amazon return package. There was a long line for the…read moreservices around 3:30 PM. One of UPS associates ask if I drop off something and I said yes. Then, he said there was a scanner in the back and I've tried to scan the Amazon return QR code sheet and it did not work. So I've asked the guy for help. He looked at me once and kept writing something. Other people on the line said he should help me, but I was hesitant to go back to the my previous spot on the line because there were 5-6 people waiting on the line. Then I asked people if it's okay to stand back on the line and they said it's okay. THIS UPS CENTER ASSOCIATE WHO WAS SUPPOSED TO HELP CUSTOMERS DID NOT HELP AND PUT THEIR CUSTOMERS ON THE INCONVENIENT SPOT. Either they could say, "Please go back to your spot. Will help you in a minute." or "Can you accept his dropoff package?" Their scanner machine kiosk did not work, but their scanner on the counter worked. I think this UPS store was below par as Amazon Dropoff center. ---------------------------------------------------------------------------------------------- I appreciate your follow-up on the issue. No one told me on that date to stay on the line. I stood up near the line and waited for direction and no one told me anything. I don't have trust in your workers, but at least you as an owner checked what happened and explained what happened in the store and shared what you heard from the employees and I appreciate that. So I will try to visit the store again when I have a chance. Updated my review as well. Thanks.

Alexandria, VA - I had a return package to drop off that was labeled UPS innovations. Two employees…read morewere working and I was next in line. Service was quick. Employee let me know though the package was labeled UPS it was actually for the US Postal Service. However they would be glad to take it I appreciated this as now I didn't have to make another stop. Thanks so much UPS store.

Giao hàng chậm trễ khi khách gọi nhờ giải quyết thì đỗ lỗi cho khách. Không bao giờ gửi hàng ở đây…read morenữa.

They are having a promotion for $2.98/lbs to SÀI GÒN and $3.50/lbs to another places for Christmas…read moreand New Year season.

I frequent this location when I need to do an Amazon return…read more I wish I knew the employee's name who helped me. He was so excited that I was returning a damaged cookbook because he loves to cook, and we had a nice convo about cooking! I honestly have not really used any other service here, but they do have it all... They provide shipping, shredding, printing, faxing, passport photos, mailboxes for both personal & business, & they have notary services. I give high praise to this location because every employee I've ever dealt with has been really wonderful: friendly, outgoing, and super helpful. I've also been to another UPS location, and it was not the same. On my visits, I have always breezed right through and only ever really encountered a line maybe once, but it moved super quickly.

Always received amazing customer service at this location. It's my primary drop off for Amazon…read morereturns. The staff is helpful and friendly and the store is always clean.

I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

Moving company: All My Sons Moving & Storage 7642 Dynatech…read moreCt, Springfield, VA 22153 804-315-3030 Manager: Rusty On Wednesday morning at approximately 8:04 AM, I contacted All My Sons Moving & Storage to ask questions regarding their moving services in order to determine whether I wanted to move forward with using their company. Unfortunately, my experience with both the employee and management was extremely disappointing and unprofessional. The employee I spoke with, Laura, appeared to lack the necessary knowledge and understanding of the company's services and pricing structure. During the call, I asked whether there would be any taxes or additional fees beyond the quoted flat rate. Laura responded by saying, "From what I have been told... no." I explained that I needed a clear and definitive answer and requested that, if she was unsure, she transfer me to someone who could provide accurate information. Laura placed me on hold and later returned to the call still unable to provide a direct or confident answer. I then expressed that her inability to answer basic questions made me feel as though she was not knowledgeable regarding her position. At that point, Laura became confrontational, spoke over me repeatedly, and insisted that she had already answered my question clearly and that she was fully capable of doing her job. Her tone and attitude became increasingly hostile and unprofessional. Due to her behavior, I stated that I no longer felt comfortable continuing the conversation with her and requested to speak with a manager. Instead of professionally transferring the call, Laura continued arguing with me. Roughly 15 minutes into the conversation, she then informed me that the call was being recorded. At no point at the beginning of the call was I advised that the conversation was being recorded, which I found highly concerning. I was eventually transferred to a manager named Rusty. Unfortunately, the interaction with management was no better. While attempting to explain my concerns, Rusty repeatedly interrupted me. When I asked if I could finish speaking, he responded, "Yes, if you would like," in a dismissive manner. After I explained the issues I experienced with Laura, Rusty stated that he "couldn't play sides" and would need to listen to the recording. I never asked him to take sides; my intention was simply to make management aware of the poor customer service experience so that no future customer would have to endure similar treatment. Rusty then stated that they "rarely receive complaints like this," implying that my concerns were unusual or questionable. I responded by saying that simply because complaints are rare does not mean poor treatment is impossible. Rusty accused me of misconstruing his words, which I was not doing. I was simply responding to his statement. He then claimed there appeared to be a "communication issue," when in reality the issue was the unwillingness of both the employee and management to acknowledge the unprofessional behavior and poor communication that occurred during the call. At that point, I informed Rusty that I felt the same confrontational attitude was being displayed by management and that I no longer felt comfortable trusting or spending my hard-earned money with the company. I then ended the call. Shortly after 9:00 AM, I received a voicemail from Rusty stating that he had reviewed the recorded call and believed the employee had answered my question. The voicemail entirely ignored the employee's inability to provide clear information, as well as the hostile and dismissive behavior displayed throughout the interaction. This experience was extremely disappointing and reflects a significant decline in customer service professionalism and accountability. As a hardworking United States Army Soldier, I dedicate my life to serving and protecting this country. I should not have to endure disrespect, hostility, or dismissive treatment simply for asking reasonable questions as a potential customer. I sincerely hope this matter is reviewed seriously so that future customers do not experience the same level of poor customer service and unprofessional conduct that I encountered.

Sunny and team THANK YOU I must have had an hour or more worth of faxing papers medical things for…read morehusband and father in law. I was greeted with a warm smile and help that lasted for over an hour while my faxes were being sent. I watched the team help numerous clients with Amazon returns ~ getting mail printing things answering the phone. Taking passport photos Talking with the UPS driver. This is your home town feeling in a very clean and tidy store ~ they know your name if your a regular! ( that's cool ) tons of parking. This is my new shop for all things ! If you need something they seem to have it ' tape paper clips printing labels boxes and time with a smile to help. They are busy and get it all done ! Cheers

Do not use the store! They took $102 from me for a required overnight, early morning delivery to…read moreWilliamsburg, VA (a mere 2.5 hour drive). Package delivered too late - 1.5 days later without explanation. Franchise owner, Kiran, flat out refuses to give even a partial refund, claiming he lacks the authority. Corporate is stonewalling me. I spent over six hours on the phone and in the store. Six weeks later, still unable to resolve.

Easy peasy lemon squeeze! Dropped off returns for FedEx pickup & I'm out. It doesn't get any better…read morethan that! 10/20/25

Very poor customer service. I brought organized bank documents to be faxed, but the employee…read morereturned them out of order. He claimed the pages jammed during transmission. When I asked him to refax the documents properly, he refused unless I paid another $23. I should not have to pay twice for an error that happened while the documents were in their care. Disappointing experience, especially for important financial paperwork.