Recently had to overnight some paperwork on very short notice. I was greeted by TJ at the front counter. TJ was very friendly and extremely professional. I rarely use FedEx services and am unfamiliar with the right labels, envelopes, etc. TJ made it all butter smooth and easy for me. He asked me a few questions to determine the best way to facilitate my needs and basically did the rest with no hassle or anxiety to me. The entire interaction was the definition of customer service from beginning to end. Thanks to all at FedEx with emphasis on TJ's stellar job. read more

I was driving through the area and had items that I needed to drop off at a FedEx store, so I stopped into this location. The guy working behind the counter was very helpful and friendly and they were stocked with boxes and envelops that I needed to get my shipping done. Prices were fair, as they only charged for one box. Overall, the visit was great... I would definitely return when in the area! read more

I ship at least 10 packages via Ground (containing hazardous liquid), weekly. I'm pretty considerate, chill, patient. I have a sense of humor.... But wow, this store is AWFUL. The gentleman at the counter was so condescending and rude, almost immediately, and had no idea what services FedEx offers. (If you don't know, just ask, rather than making stuff up). Aggressively tried to tell me he couldn't accept a package with a FedEx label, and I needed to go to USPS (which is backwards with SmartPost). Then he said they don't accept ANYTHING with a hazardous materials label.... Um. Ok. None of the other staff members attempted to help, they just circled, pretending to be busy. I moved all my shipping services to UPS. 1 star because the store was clean. read more

Booooo! We've had multiple poor experiences here, and today was the nail in the coffin. I was following my sister's recommendation to go to FedEx for best prices on shipping, but the line has over 10 people deep with one guy behind the shipping counter. The parking lot is hard to get into and the bells and whistles of the store in no way make up for the ALWAYS slow service. I was happy to load up my four big boxes up and drive two blocks over to the FedEx competitor. No line at all and two friendly guys ready to serve. What a difference! Who knows if I paid more, but I doubt it - nor do I care!!! Stop giving these this store your business and go to the guys in the brown uniforms two blocks over. You'll be glad you did! read more

For years now, I have brought all my personal and professional printing to FedEx Kinkos and they have done an excellent job.  I credit this all to the manager, Mac Van Daens who I have followed from location to location (no stalking involved!) over time.  He and his staff are always very helpful and very patient even though I use an antiquated desktop publishing program that is full of quirks and bugs.  Mac is knowledgeable and friendly and will work with me until my brochure of flyer, etc. is exactly how I need it to be.  He and his team are reliable and responsive.  The location is right off the highway with convenient parking.  The store is bright and clean and a pleasant environment to work in if needed.  I no longer worry about how my projects will turn out because I know that Mac and his staff will always be there to make viable, cost effective recommendations.  Whether you know what you are doing or need a lot of hand holding with your printing needs, Mac is there with a professional and welcoming helping hand. read more

I used the online upload to print service. I had a dozen or so individual manuals to print out for a project. The original order was $237 worth. I was hesitant to use FedEx Office because of the cost compared to competitors. However, after experiencing the exemplary customer service provided by Liaquat, I understand the price difference is very much worth the quality. Liaquat caught a mistake in the order I made and he went above and beyond. He saved me lots of time and prevented me from frustration and hassle. I saw him do the same with another customer. It wasn't just that, he greeted me and other customers with genuine smiles and kindness. He obviously takes pride in his work. I hope FedEx knows how lucky they are to have Liaquat as an employee. He's the kind of employee that keeps customers loyal. I will definitely be a repeat customer because of him. read more

The worst customer service experience I've ever had! I honestly don't mind slow service. But I can't stand rude staff. Aycha and Ibrahim were just plain rude and incompetent! I don't understand why and how they work with customers daily. Seriously, Fedex. Do better, PLEASE! read more

Great place, supplies and services and the staff is helpful but there are far too few of them. Each customer's transaction or need for assistance takes, in most cases, a fair amount of time. FedEx is not putting the resources there to help people and the lines are far too long. By the way this was on a Thursday around the noon hour. read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Springfield, Virginia

While the customer support they provide over the phone is automated and bad, the actual human beings who work here are good. There is a sweet, worried elderly chap who mans the front desk, and a new trainee who is very polite. I appreciate their commitment to security of people's packages. read more

Fed Ex gets the job done but if you are looking for friendly and reliable customer service do not come here. I placed an order via email and was assured that it would be done by 11 am. I stopped by at 11:30 to pick up the order to give them extra buffer time and they could not find my name in the system. After looking around for the order they informed me that the person printing it got sick and did not complete the job. Then they asked me to step aside so they could help the next customer. One would assume that they would be taking care of the problem but after waiting around for several minutes dumbly I went back to inquire about the status of my order and the sales person refused to even make eye contact with me and told me it would be another 30 minutes. I had told him that I was with my daughter and it was her nap time and he just coldly said you can wait in a corner. I understand things happen but for him to not acknowledge that something was wrong in the first place and offer no apology when I inquired about my order was really infuriating. Customer service goes a long way and the rude counterperson really made a bad impression on me. Another person (who had a better attitude) called me later to pick up my order and also apologized which made me feel better which is the only reason why I'm giving this place two stars. I also went home and ordered a new home printer in my downtime to minimize my interactions with this shop in the future. read more

I sell and ship a lot through the Mercari app and they give you the choice of carriers when shipping and i almost always choose FedEx if it's a choice between them and UPS mainly because UPS charges to print labels. This location is the closest as I live in Springfield and the employees are both friendly and helpful! I've never seen so many employees smiling and interacting with customers in such a way! read more

Refused to print 100 copies of a flyer same day. Never had problems with rude staff the way I did at this store.

The FEDEX Team at Bland Springfield Virginia location was phenomenal. My team was sent to a summit at the last minute and required Business Cards the next day. Emoniay and the team were phenomenal walking me through the process and had the business cards the following morning. In addition to the great customer service, she recommended in store products that will no doubt elevate our presence and presentation to another level. If you have to have it right, right now; you must go to FEDEX. If you are in Virginia, go see Emoniay and Team at FEDEX on Bland St for great service and high quality products. read more

I have used Street FedEx P Since it was a Kinko's. I have shipped packages, made photos, Had a passport photo made and have had a couple of booklets produced. I have always found the staff to be exceptionally nice and helpful. I've moved a little distance away from it and that is to my grief. I'll just have to drive the extra miles when I need another project done. read more

This is the worst fed ex office. Both self serve ice machines I tried using wouldn't work and the service is unbelievably slow for even basic assistance. Horrible place. Go somewhere else. read more

I used this office to print 2 sheets of paper for a Tabletop RPG game a few friends of mine are planning to play. For some reason, that cost me $10. There was no notification that this is how much it would cost - in fact, it said it would cost $1.50!!!! Called as soon as I saw that charge on my bank account and the man who picked up was incredibly rude. Said something about a "$10 hold" on my account. When I asked why they put it there he said "I didn't, the machine did." I will never set foot in that swindler's den again! read more

Demons was extremely helpful in my printing needs not only was he knowledgeable, he was patient with me as I am a very indecisive person. I truly appreciate the time he took to help me figure out how photo printing worked at fedex. read more

S L O W service, unfriendly staff, and idiotic policies! I hitched a ride with a friend to mail a package. Once inside the store, there were 3 of us waiting to be served, not unusual, anytime of day. I forgot my mask, but as soon as I remembered it, 3 more came in behind me. Not gonna lose my place in the line for that. After more than 5 minutes waiting, I finally got up to the counter and this young guy boredly asked for my ID. Again, having hitched a ride, I only had a credit card to pay for the shipping. I told him I had nothing and he kind of wandered away. A minute or so later, he came back with a mask. I thought it was odd he didn't say anything, so I thanked him and put it on. Anyway, back to the ID. No, I do not have anything other than my credit card. I even showed him. And get this... he then asked "you don't have any ID in your car?" As if he thought I was lying. I've shipped from here before, ALWAYS with a long wait and ALWAYS with employees a step up from a hamburger joint. (Wait, that's not fair to hamburger joint employees.) The new ID requirememt is stupid... they're not a government entity and my ID is not required for shipment. They just don't want to hire employees with enough sense to type out names and addresses. My advice? There's a UPS store around the corner with tons if helpful staff who do not ask for ID to mail a package. I was in and out at the UPS Store in less than the time it took me to wait in line at Fed Ex. Fed Ex, I hate to say this, but you're my EX shipping service! read more

Seriously understaffed on a Saturday two weeks before Christmas. The Post Office at Brookfield Plaza was moving at a much faster pace. For the price they charge, really unacceptable. read more

What's worse than slow? Slow and incompetent. What's worse than slow and incompetent? Slow, incompetent and RUDE! I came here to pick up a Walmart order. There were no signs saying which desk to go to for pick up. So I went over to the only desk that had an employee there at the time. There were two people in front of me and service was SLOW. Eventually I talk to Employee #1 and he says he'll get someone to help me. Eventually he brings Employee #2, who tells me to wait for Employee #3. When Employee #3 comes (he may have been Middle Eastern or Hispanic), I tell him I'm there to pick up a Walmart package and he acts annoyed and says I'm supposed to go to the desk on the right side, then TURNS HIS BACK ON ME. I look over to my right and see that the line for the right desk, which had zero people before and no employee at that desk before, is now about 15 people long. Now remember, they serve customers at a snail's pace and I had already been there for quite some time. So I go the right side desk and explain what happened and the guy tells me I have to go all the way back to the end of the long line! At this point I explain that I spoke with three employees already, the first two of whom didn't even tell me to go to the right desk when it had no line! Only when other customers start looking at me getting angry do they actually do anything and give me the package. Seriously how hard is it to go get the ONE PACKAGE and give it to me when I've been waiting forever?! I will be contacting Walmart and recommending they not use this business for pickup any longer. read more

Every time I go here the older Asian man is super rude and thinks of some reason why he cannot ship my packages. Ie, the box you are using has been used before. Really???????? Do your Job! This time he said it was corporate policy why he could not ship an item for me. I told him to show it to me. He pulled out his little book to prove it and could not find it in the book. Duh! He then wandered away without apologizing for being wrong. He then disappeared in the office leaving another employee to help me. I never have these issues at other Fedex locations. This man is super rude and lazy. Again-DO YOUR JOB! If you don't like it-QUIT! read more

My first time coming here at fedex doing business, but my experience with fedex unbelievable they are not helpful not even to do there efforts im so disappointed with all the crew not even friendly read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Springfield, Virginia

I came here this morning to print a document from my Cousin's iPad. I am unfamiliar about the iPad and didn't know that it is not possible to use a USB thumb drive to transfer files. I had to flag down one of the Associates for assistance. She explained that the only way to print a document from the iPad would be to email it to them. Since this is not my iPad or email, I was not clear about how I could access that. I also found out that I needed to log into the network in order to access their WiFi. By that time, the Associate has walked away and appeared to be working on some other copy job. She seemed irritated when I asked her for the WiFi password 'Hold on' I was told. She came back about a minute later and offered further assistance in gaining access to my Cousin's email so we could forward it to them to be printed. read more

FedEx Office Print & Ship Center - FedexK Kinkos Springfield - Shipping Centers Near Me - Springfield, Virginia

I've used the copy and print services a couple of times and although it got the job done, problems always persisted. On my last visit all I wanted to do was make two copies but it took 20 min. First the printer was out of paper and then the system malfunctioned by not letting me print only the first page of a document without charging me for the second page as well. Ended up paying for a blank page, I wasn't annoyed about the money but more about how inconvenient the process was. Staff will help eventually, just not in time. I suggest investing in a good printer to avoid trips here. I wouldn't trust them with any large and expensive orders because FedEx employees simply don't put the time and effort that they used to do back in the days. read more

The people who work there are total jerks. I don't know where the guy who runs the counter at FedEx gets off being condescending or talking down to people. The other guy, when I asked if they had a key for the bathroom, just said "yeah" without turning around. A kid had to show me where the key was. Good parking I guess, but I could do without that hipster dick behind the counter who thinks of himself as some kind of under-utilized genius & probably tells stories about "idiotic" customers who cant find the stapler while he swills PBR with his three roommates. When I asked how to make a double sided copy, he acted like I was a moron. I'm not a moron; I just don't work in an administrative capacity and am not a copy boy. yes, the guy was so abrasive I wrote a scathing Yelp review about just him. To be fair, I was pretty clear about how much of an ass I thought he was in person too. The copiers worked fine. read more

You know that scene from the movie Love Actually, when the guy is in a hurry to purchase a gift and the merchant (played by the hilarious Mr. Bean) takes 20 minutes to wrap his present in the most over the top way? Just in case you need to refresh your memory, here it is: http://www.youtube.com/watch?v=cfNzZre-sIU My recent experience at FedEx reminded me of this, but instead of being charming or remotely funny, it was just painfully slow and frustrating. On top of that, they wouldn't ship my laptop in a regular box that I packed and bubbled-wrapped (and which it arrived in, in perfect condition) but in a special laptop padded package container that cost $25 ontop of a $45 2-day air charge. So $70 total thanks to a completely unnecessary up-sell. Recommend going to the UPS store for shipping that's a block away with no line, speedy service, and little hassle. read more

This place sucks the biggest one! Went here to get two black and white copies and the self-service copier took me for three copies for 13 cents each while using the Kinko's card. Since I was down three copies and couldn't get anyone to help me with the self-service copier, I went to the customer service desk and got complete shade from a counterperson with a stank a** attitude. This is the latest time I got attitude from the service desk when in need of help. Now I know where Dave Chappelle got the idea for his "Pop Copy" skit on Chappelle Show. http://vimeo.com/22464323 They need to just shut down this location if they don't want to deal with customers. I'll be notifying their home office about the service at the Springfield, VA read more

The FedEx website's cost estimator said that my package would cost $12-13 to ship. I arrived at the store and the employee gruffly told me that it would be $19.09. He did not care that there was such a price discrepancy. So I left. A little later that afternoon, I chatted with FedEx online customer service who agreed that the postage should have been in the $12-13 range. End result - don't go here; they will screw you over. Or, if you do, print out your postage in advance. read more

I know FedEx (formerly Kinkos) gets a bad rep, but the service and print quality I received this Sunday was gratifying. Ammy and team expertly handled several customers on the computers, shipping and printing, while attending to my needs. Kudos to a well oiled machine at the Springfield, VA location. read more

Helpful staff, easy parking but liquid white out? Does Anyone else even still use that? read more

FedEx Office Print & Ship Center - Fed ex - Shipping Centers Near Me - Springfield, Virginia

Great customer service. Aysha Helped me with print scan and emailing my Documents, She saved me a lot of time

These guys think they are slick. They initially wouldn't help me out because I had a beard and were insinuating I was a Muslim which I'm not. The Asain man behind the counter refused to help me. Made me call the 800 number because he inputted the wrong tracking number. Also, denied that he worked with FedEx when he clearly scanned packages all day. Avoid shipping or picking up here at all costs. This place is an absolute nightmare. Extremely disorganized. read more

The WORST FedEx location I have ever been to. I come in on a busy Friday UNDERSTANDABLE to have a wait. I am in line where I've ALWAYS stood and makes most sense. Two more people come in and make their own line so I tell them the line is over here and PETER (associate) tells them they are in the right line COMPLETELY disregarding that myself and another customer have been waiting saying "there's only "one" line?! This imaginary line has NO MARKERS showing it is "the line". So I have to argue that I'm here first?!?! Ridiculous how rude and unaware people are. I love that associates can make up invisible lines when they aren't even conscious of the situation!!! Then it took 15 mins for an additional associate to step up and help the line out. These people SUCK read more

Not the best FedEx Print & Ship Center, but conveniently located near home. Very slow service. Had to have passport photos printed and they were unable to be used- loss of $15 and had to pay $30 near the passport office. read more

Don't come here if you want any service The copy guy started a job and quit halfway to go empty trash. Did not come back to finish the job. I had to send another employee to find him. He said he forgot about my job/order. read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Springfield, Virginia

I visited this location from NYC at 1:20am to print some materials for a big 9:30am meeting. I had a colleague call this location 8 hrs prior to give them the heads up that I would be coming late and what I would need printed. They assured us that it wouldn't be a problem. I had a very short interaction with Akabr (manager there) and I can honestly say that I have never had awful customer service in my life. He immediately refused to help me, said I was only able to help myself at the do it yourself kiosk (it was 1:20am and I was the only one there). Everything he said was rude - talked over me and would not let me speak or discuss with him; he accused me of bringing alcohol into the store (it was a clear glass bottle of water). I immediately walked outside crying to find another FedEx. Luckily there was another 24hr location nearby-I called that location and they said they would gladly help me. When I walked back in to get his name, he said if I didn't leave immediately, he'd call the police. As a young woman, alone in a strange city at 1:30am, I am disgusted with Akabr's behavior and believe he should be fired immediately. I have had very pleasant experiences with FedEx (printing very similar things at similar hours) and have never had a problem until now. At the 2nd FedEx location I went to, the employee knew of Akabr and said that he had heard other customers complain about him. read more

Really should be a zero on stars. Incompetent staff - I asked for a Saturday delivery but they are delivering Monday - tooooo late. Use UPS! read more

I use FedEx two to three times per week this place is the worst in costumer service. One time I was told I should have a pick up rather than drop off. I can't believe FedEx puts up with this. read more

The guys there were so helpful. But one of them was confused, he couldn't give me the exact price for express shipping. read more

If this Fedex location lost a small package you sent on or around Friday 1/31/2020, message me directly because I might have the item. Fedex sent our company this item in error, since they accidentally printed out a label twice, putting one label on the correct box and the other label on a completely unrelated, random package. We tried calling this Fedex location to help locate this lost package, however they said there was no way they could connect the item to the correct label.... They also said our company could pay for the return label and return shipping, to correct Fedex's mistake, only for the lost package to sit in lost packages for X amount of days and potentially be destroyed. If your company makes a mistake, you need to be willing to correct it, and pay the costs to correct it. You can't just send random packages to random places and accept no accountability. Not impressed. read more