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    LBC - Springfield

    1.0 (2 reviews)
    Open 9:00 am - 6:00 pm

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    2 years ago

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    All My Sons Moving & Storage

    All My Sons Moving & Storage

    1.2
    (69 reviews)

    I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

    All My Sons Moving - Virginia North…read more This moving company needs to be investigated for fraud or deceptive business practices. I booked my move a week in advance and paid a $100 deposit after being told it would guarantee my moving date and secure my spot. Then, only 3 days before my scheduled move, the manager -- I believe his name was David -- called to tell me they were fully booked for the entire week and that my move would either need to be rescheduled or canceled altogether. I made it very clear from the beginning that my apartment lease ends on the 31st and that I needed to move before then. Had this company been honest about the fact that paying a deposit did not actually guarantee service, I would have hired another moving company much earlier. Now I'm left scrambling at the last minute, despite having everything planned out. I also have to report to work in another state on the 1st, so this has created a major inconvenience and unnecessary stress. To make matters worse, speaking with them on the phone was a complete disaster. The communication was unprofessional, disorganized, and unacceptable. They agreed to refund the $100 deposit, but that does not make up for the inconvenience, stress, and potential consequences this situation may cause me. If I receive penalties from my landlord for a late move-out or face any employment-related consequences because of this company's failure to honor their commitment, I will absolutely be exploring all possible legal and consumer protection options.

    Wilson Trucking

    Wilson Trucking

    1.0
    (11 reviews)

    I just had the absolute worst experience with a driver from Wilson Trucking Corporation. The…read moregentleman refused to bring our package into our suite, leaving it at our front door. It was a large water cooler, which is awkward in size and not ultralight. When I asked him to bring it in -- he flat out refused. It was on a small palate that could fit through the door. The driver then proceeded to tell me that it was attached to the palate and that he would not cut the metal banding. I COULD NOT believe this guy's attitude. He told me that we was not responsible for basically doing anything but setting it down in front of the door and getting my signature. I asked him to take the palate and he refused to do that as well. As soon as WE cut off the metal bank and pulled in off, he hightailed it to the elevator. Worst delivery service EVER! If I had an employee that lacked basic customer service skills, I would fire that person on the spot! It' is clear by the other reviews that they are not concerned about the consumer or their reputation.

    I scheduled a freight shipment through freightquote.com and Wilson Trucking was the sub-sub…read morecontractor on the pickup. Here's what happened: -I called freightquote.com around 11 am on the 18th to see if Clear Lane Freight Systems could pick up early. -I didn't receive a response, so around 3:30 pm I called Clear Lane to check in. They told me that the subcontractor they had hired, Wilson Trucking, could not support the pickup today or any day. -I panicked and called freightquote.com to figure out how to fix it. They suggested that I figure out how to get the shipment to the terminal myself and said they would refund the cost. -Completely unprepared, and without the assistance of a company who had the exact tool I needed, (Wilson and their liftgate truck which I had paid for) I hired a flatbed tow truck to drag the pallet up and deliver it to Wilson's terminal. -I asked Wilson what kind of truck with a lift gate they had, and they said they had several, most of which were out of state, and only one of which was available to cover all of Baltimore/Washington. The guy at the dock basically said it was booked solid running all over the area. This leads me to believe that Wilson is over booked. They had scheduled and subsequently canceled a pickup they didn't want to do. Then they didn't tell anyone about it. I wound up on the receiving end of their failure. This pickup was completely possible. I say this from my actual experience as a truck driver and mover. Any truck, including a tractor-trailer with a lift gate could have done it. I know it from the fact that I was able to get it done at 6pm on Good Friday in an unfamiliar city with no notice. However, I paid a company to do it, and they completely failed.

    LBC - Springfield - couriers - Updated July 2026

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