Echoing the other customers below. They've been holding 3 packages of mine for a week and a half now, saying each day that they're out for delivery, and then rescheduling them for the next day, blaming the weather from 2 weeks ago. The roads have been clear for over a week now, and I have had multiple deliveries since from all the other majors- USPS, FedEx, WalMart, and Amazon. UPS *used* to be the gold standard, but now they're horribly unreliable and incompetent. read more

Still waiting for my packages since January 26th. UPS system say one thing and they won't deliver. I've called nothing changers! I hate UPS smh read more

This ups location has been holding my packages for 10 days straight now. They first arrived 2/1/26. I understand the initial delay but since they put priority on new packages coming in, they now have trailers and trailers full of extra packages that will get delivered eventually. Like I said, it's been there for 10 days and I don't count on it coming this week. Terrible business. The BBB needs to investigate the carelessness. read more

How can UPS improve? They can start by actually delivering packages within a month. Package on truck... No delivery. Lather rinse and repeat for weeks. Blame the weather when no one else is having a problem. Customer service gives excuses, no one is accountable, no one cares. You have one job And half the time they do deliver packages they are either to the wrong address or damaged. There is no mere tweak that can be made to fix how broken UPS and specifically this location are. The entire organization needs to just be run out of business Don't use UPS in this area. You will regret it. One star is far too high for a delivery company that doesn't deliver a package within a month of sitting at this location to an address 3 miles away. read more

I am having the same experience as others below. I am now up to three different packages that UPS has said were "on the truck" and "out for delivery" four days in a row and each day an "exception" supposedly caused by an "emergency situation" or "severe weather" has prevented delivery. Yet, we have been getting daily delivery of newspapers, US mail and FedEx without issue. When did UPS become so unreliable? read more

You can only blame the weather for so long. It seems like this facility has management or staffing issues. UPS has essentially stopped delivering packages to my neighborhood in Lorton citing weather delays. Every other carrier has been delivering consistently. Totally unacceptable. read more

UPS is as bad, if not worse, than the USPS. If there was a rating below 1 star, I would use it. UPS has now RE-scheduled to deliver a package to me for the fourth time in five days. The UPS facility is 7 miles north of my home. There have been UPS trucks in my neighborhood every day this week. Every day I receive an email that my package will be delivered that day. Then by 6pm I receive another email stating my package is rescheduled for delivery the following day. This process has repeated four times. Lazy driver. Lazy distribution center workers. Inept management. Or, perhaps a thief. The package I am expecting contains 120 of ammunition. Three years ago I proved an item valued at over $600 was stolen by a UPS employee. I suspect it has happened again. read more

Terrible service. They have had my package for almost a week, but it remains undelivered. They claim it is a weather issue, but the roads have been clear, and local businesses near my home have had UPS. deliveries. Very unprofessional. Would give it zero stars if I could. read more

This office is a disaster. This is the second time a large package just simply disappeared. I honestly feel it was stolen. There's no accountability in this office. I had a special gift for a birthday and suddenly a large box with four bottles of wine disappeared with no scanning once it arrived at Springfield location. Second time a product arise at the Springfield office and suddenly disappears a large box which is highly unlikely. I honestly believe workers steal stuff here. How else do you explain this? A box disappears once it arrives at Springfield, Virginia UPS. This is the second time something like this has happened. Obviously the items are being stolen by the personnel and they need to do an internal investigation on all these things disgusting read more

Day after day, they delay delivery of my package due to weather, despite the fact the weather is fine.

To further support the 07/26/2024 rating I gave UPS. UPS committed fraud by claiming an attempted delivery. See the attached document, which contains the tracking information. I have been home all day. There is also video evidence that no such attempted delivery was made. I have security camera evidence that no UPS truck or personnel came to my house all day long. Since 2020, this is another of many examples of malfeasance and total untruthfulness of UPS. Especially, the UPS staff and management at UPS Springfield, VA (8200 Alban Rd). read more

Looks like someone else is having the same problem--no deliveries for over a week. They push back delivery day after day and there is no customer counter to pick up packages myself. UPS is no help because there is a delivery date listed in the tracking--but then UPS is a no show every day. read more

Lost my wife's RA meds - a $5K loss. You go on the Internet and try to find a telephone number to contact the UPS distribution center and there's no way to contact these people to try to track down the package that's stuck there facility for over two weeks. read more

PLEASE stop lying about the delivery day... 99% of the time I do not care what day the package actually arrives, but I need to know that morning if its arriving today so I can leave work to bring it inside off my porch. But day after day after day the tracking says "out for delivery" but the package never comes!! Be realistic about the logistics of the routes you're covering and either hire more drivers or stop over extending the ones you have. read more

I ordered a product from 3chi on Sept. 30. It was shipped via UPS. Tracking showed it was to be delivered to me on Oct. 2. It was not. Then tracking showed (and still shows) it was at the Springfield, VA UPS location on that same date. It's still there and no one can explain why it can't be shipped to me. I think UPS either lost it or someone there stole it. read more

One error after another. - I received an email saying I would be getting a package that required a signature to receive. I wasn't available on the day scheduled, so I tried to use the online service to change the date or location. But a got a "technical error" message from UPS every time. - I called the UPS phone number, but was told I had to talk to some sort of "emergency" number, and that even that number was closed for the day. I was then told to go online to reschedule. Which is what I had tried to do in the first place - The next day I finally got the online rescheduler to work. I provided a new address (next door to me) and point of contact to sign for the package. I got a confirmation of the change back from UPS - When I checked with my neighbor, the package hadn't been delivered. Late that evening, they went by my house and found it on my porch. - I received an email from UPS telling me the package had been delivered and signed for by ME! I was over a thousand miles away, and UPS was documenting that I signed for a package at a place I'd told them not to deliver it. read more

Had a package sent to the wrong address and was undeliverable. After multiple calls between the company and UPS I finally got them to hold it here. Went early in the morning and there was no line. Lady was nice enough but kept asking that I was sure the package was there, like she couldn't find it in there system or something. She then walked into another room and brought it out. read more

Amongst other issues prior having my packaged opened and handed to me like it was nothing is the last straw wtf how you just give this to me like it's okay where the hell is that okay screw UPs read more

UPS Customer Center - So they opened our package which is great thanks UPS - Shipping Centers Near Me - Springfield, Virginia

Awesome service! I had to return 4 packages to Amazon and lady at the counter told me that I have to go the UPS store because they are UPS warehouse. But she did the return for me anyway even she did not have to do that. i highly recommend this location. five stars!!! read more

Although my package did not make it as expected on a Friday with express shipping, which has happened with all shipping carriers lately, I will base my review solely on my customer center experience. It was very quick and easy, the blonde lady that helped me was very pleasant and efficient. Clean place. Convenient location. Would recommend read more

UPS is the absolute worse logistic company in the planet. They ruined our holidays refusing to deliver an overnight package gifts two weeks and still not here. They have individuals who have no customer service skills rude, incompetent, insolent, screaming insulting, diminishing customers with zero accountability or care for services. UPS is now a big company and feel good about robbing and stealing shipping money from their customers. It is time for a Government Agency to hold this company accountable, open a RECO investigation and entice this company to operate under the rules of Federal and State laws under which this company falls under but thinks that it is above the law!!!!!!!!! Boycott UPS everyone stop using them and wasting your money on a company that will never deliver the services you pay for! read more

Horrible customer service! Second big package that apparently they couldn't find the location which had my full address and apartment number. Never did they call me nor email me that my packages has arrived to the location. Apparently they sent them back. The first set of supplies the women was rude customer service and takes ghetto. Seemed like she had no manners and didn't know how professional customer service was done. read more

One of the truck drivers from this location hit my car and ran away. They did some very poor investigation and never gave me any written result. I want to pursue this legally so they hire trained drivers. Although I have witness that saw the truck hit and run they deny it. The manager Starla Hylton was very aggressive, rude and unprofessional and totally denied the accident. She accused one of my neighbors to hit me although I have brown paint on my bumper. Stay away from this place and their services. (Update): I found out that UPS truck with Virginia license plate 34071 hit my car. The tag was read by my neighbor. I want to legally pursue this case. read more

UPS Customer Center - Shipping Centers Near Me - Springfield, Virginia

Plenty of parking close to the door! Awesome. We were in and out. The associates were pleasant and took my boxes of returns. Gave me my receipt for tracking purposes. And I was out on my merry way! So much efficiency. read more

I experienced the worst customer service of my life at this location. The woman we worked with had an attitude. We felt like we were doing something wrong by just coming to pick up our package. She treated us like we were an inconvenience. I will avoid this location like the plague in the future. We talked to a another customer who came in as we waited and she agreed with us and claimed, "They are never in a good mood". The woman begrudgingly brought out our package and it was opened and the box was in rough shape. I'm not sure at what point it was damaged but it just added to my experience at this location. Smh, awful. (Date and time of our visit to this location: Friday, Oct. 20, 2017; between 5-6 PM) read more

UPS Customer Center - Shipping Centers Near Me - Springfield, Virginia

Had many packages held here for pick up instead of being delivered to the barracks on Quantico (as addressed) without explanation, until after about 5-10 emails when someone from here called me explaining "we don't deliver to the barracks." One package said it was being held for me to pick up. I go in at 5 PM and they tell me "it's still on the truck, he'll be back at 9 PM." read more

WORST PLACE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!! So this is my second experience with them that has be HORRIBLE. The first time, I was doing IVF and it clearly stated to leave the package at the door as it had be frozen. I needed that shot that day to keep up with protocol. They did not leave it and it was too late for me to pick up. I missed a dose. I'm not saying they are the reason why I didn't get pregnant but missing a dose is not acceptable when on the package it said to leave it at the door. I spoke with the Manager and he was uncaring. Yesterday, another package was not left at the door. This time an electronic for my husband. He decided to pick it up at the store. Took off work early today to go get it. They couldn't find it. They told him to come back tomorrow. Seriously!! They close at 1pm and do not deliver on the weekends. Let me say it one more time........ WORST PLACE EVER!!!!!!!!!!!!!!!!!!!!!!! read more

had no choice but to use ups. was supposed to be delivered saturday 6/1/6/18. they cannot find the package!! useless read more

UPS Customer Center - STILL waiting for my package!!! - Shipping Centers Near Me - Springfield, Virginia

This place is a dump - I literally stood for a minute then turned around and left. I work within minutes of this place, so it's convenient right! I could even have walked to this location if it was warmer outside it's that close. Anyhoo, I had to return 2 Amazon packages. I could have easily dropped it off at Kohl's, but thought it's near work so no biggie. 3 ladies working all of them are clearly disgruntled. I turned around and left. All I had to do was get a label, tape and get a receipt. I will wait until I get off work and visit my local store. UPS better step it up. There is not a lot of competition for shippers since UPS has bought out some of the other carriers and they have gotten spoiled; however AMAZON is becoming less dependent on your services and with most of the population using AMAZON - they have their own trucks, service centers and delivery drivers. Folks are going to need both UPS and USPS/Fedex less frequently than they have in the past. AMAZON even has their own freight trucks doing long on the road distance. I wont use this location ever again. read more

Horrible customer service. Woman that worked there had the worst attitude towards me even when I was nice and answered all her questions. Avoid trying to pick up your package here! read more

NEW HOURS!! I've never had an issue with this location, except that I went to pick up a delivery yesterday (7/19/19) and discovered the hours have changed, but no sign was posted. I got the attention of a UPS worker outside. He verified the new hours. They are M-F 10 AM to 1 PM and then 5:30 PM to 8:30 PM. read more

Normally I have very good success with UPS. We just moved to this address, and I am shocked with my service. My package was supposed to be delivered Aug 28. I got a message, "Good news! Your package will be delivered Aug 27." Well, it is now Aug 31 and no package. I have called every day only to get the same response. We sent them a note and they will call you in an hour. This has been the longest hour of my life. I could have flown to the Dyson plant, took a tour and been back in this amount of time. read more

This UPS Customer Center consistently misdelivers my packages to the wrong address (my neighbor's) by changing the address on my correctly addressed packages. They are held up and delayed and then relabelled with the wrong address, my neighbors's address, who lives below me, and delivered there, or never delivered at all. I live in a condo community so each unit has its own number. When packages are addressed to me, they have my number on them. UPS changes it, saying that they are "correcting the unit number." No, they are mislabeling the packages with the wrong unit number. This has caused stress between my neighbor and me. She is pissed (and fusses at me as if it is my fault) that these packages, which are sometimes heavy for her, are being delivered to her. I literally live right above her and our unit numbers are sequential. I have no connection to my neighbor. Our names are not similar. I have never had her address. I have contacted UPS about this several times. Every time the supervisor tells me "we have made a note of it and updated our records" yet I have a package that is currently delayed because UPS "has corrected the unit number" on it. It is scheduled for delivery this week. I hope that I can intercept it before my neighbor sees it. Seriously, How hard is this to figure out and get right? Lasership, DHL, FedEx, and USPS all deliver to my correct address without incident. Why can't UPS? Unfortunately, I cannot control what shipper companies use. But if I could, I would ask them not to use UPS. read more

There's something very fishy about this UPS facility. The delivery driver sat in front of our house, so my husband went out to ask if his package was being delivered. The UPS driver looked at his computer and asked if it was medication. My husband said yes. The UPS driver said it was in his computer, but not on the truck. As stated in all other reviews, a call to the Alban Rd, Springfield facility resulted in a rude response that was - nothing can be done. The reason stated is because we don't know the tracking number, which we don't know because the package was not delivered. Waited on hold for an hour to talk to a supervisor and finally hung up because no one from UPS responded. We will ensure that any future deliveries, of any kind, are via the US Mail - NOT UPS. read more

My package arrived at this local UPS facility on Tues. 8/01 at 9:15 p.m. According to the website tracking, it was going to be delivered on Wed. 8/02 between 2 P.M. - 4 P.M. When I checked Tues. morning, it was still listed as being delivered on 8/02, however, I noticed that processing the package hadn't started until 8:15 A.M. that morning. Checked back later and the delivery date had been changed to Thu. 8/03. This morning the website tracking still has "processing" listed as 8:15 A.M. on 8/02, but it has it listed again as "processing" this morning 8/03 at 4:55 A.M. I expect this kind of lousy delivery service from other companies, but UPS had always been reliable. I guess those days are over. Like most everything else now days, low quality service is all that can be expected. This is why I rarely order anything online anymore, there's the high probability it won't be delivered on time, if at all. read more

As others have noted, the service is horrifically bad. With only two customers ahead of me, I waited at least 30 minutes. The single clerk would disappear into the back for interminable periods. I doubt UPS cares. read more

Was told I could pick up my package but when I got there they said it wouldn't be available till tomorrow. The guy I spoke with said he would call me in an hour letting me know my package was ready, he didn't and charged me the pickup fee. I called the customer center over an hour later and spoke to some lady who told me the request wasn't finalized and I would have to come back the next day. After seeing all the other reviews of this place it makes sense. This UPS site is garbage! read more

Customer service is very rude and disrespectful. Who hired you and why work if you don't like your job? Just quit and have somebody take your place. If you don't feel like doing your job and feel bothered because you actually have to work to earn your paycheck then you don't deserve to work there. Why have an attitude with every customer you encounter when you know what you signed up for? read more

I went into the facility on Alban Road this afternoon to mail a package. I was immediately greeted by Robin. Being my first time, she explained the computer set up and then said if I had any problems she was here to help. After talking to her, I realized that she has been with your company many years. By the way she spoke and acted it was obvious she loved her job. Robin is a true asset to UPS. You are most fortunate to have her. Thanks so much Robin read more

The worst customer service and delivery service Still waiting for package that was out for delivery 5 business days. I live 1.3 miles from facility and even tried to pick up myself. Still waiting for a supervisor To return my call. read more