When I arrived, there were 3 employees sitting around chatting. I waited about 1 min to be acknowledged by one of them. When one of them did, she was incredibly rude and gave short clipped answers to questions. I arrived early and they told me the driver hadn't arrived at the facility. I waited in my car. No biggie. When I came back in, the lady seemed irritated by me checking for my package. She looked my package up in the system, said absolutely nothing to me and walked away. I stood around waiting for her to acknowledge me while she was walking in and out of the back office. Finally, 15 minutes later, she comes back and starts helping other customers without talking to me. Another women, much nicer, came over to finally help; she contacted the driver to find out where the package is and it turns out it was in the facility the whole time I was waiting there it just hadn't been logged. Better customer service would have solved this problem and not wasted my time or the employees time read more

Honestly this has made me really avoid companies using UPS. The location has the most inconvenient hours. No weekend then on the weekdays they don't re open until 5:30. I'm forced to sit in the car with my child until they open. These are not customer friendly hours. Ughhh upset read more

There's nothing terrible about this place but nothing extraordinary either. I'll give it 3 stars since Yelp considers that "A-OK". I needed to pick up a package that was held at the facility. I went about 5pm. There were a couple people waiting for packages but I didn't have to wait too long and I had a nice convo with the lady behind the counter that was there for about 26 years if I remember correctly; cRaZY! Anyways, I'm sure it can get busy there with long waits but I had a decent experience for what it's worth. read more

UPS Customer Center - Customer service desk - Shipping Centers Near Me - Springfield, Virginia

Horrible when they deliver they never ring the doorbell. makes me miss my packages which i need to sign for!! no help at all. read more

My boyfriend had a Christmas package that was to be delivered today 12/24/2018, and somehow it says they weren't able to deliver it. We unlocked the building and elevator for the package to be delivered but it still said it was unable to be delivered. Well I called in and spoke with a representative at the distribution center and she called the delivery man to see if he could make his way back to the building and he did just that. I just want to say I really appreciate them dealing with everyone's attitudes and requests. Merry Christmas! read more

The lady who helped me send my package was one of the friendliest ladies I have met in customer service. What a joy. Gave me tape for my box, but then taped it for me. Nice. It's tucked away, but once you find the place the next time will be easier. Easier than heading downside the beltway to the FedEx hub, this was fast, simple and I had the added pleasure of meeting a friendly UPS lady. A full 4 stars. read more

I went to this location in hopes of getting help with locating my package. Per my tracking number, the driver says that it was delivered to my front door... it wasn't. My husband and I were home all day. We receive packages on a regular basis with no problem. When I explained to the c/s rep at the desk, all she could offer was that someone "stole" my package and that there's a first time for everything. Contact the shipper. To be short, don't ever come here thinking that you'll get help from these people....they take the word of their drivers as LAW as if they're above and beyond making a mistake!!! TOTAL AND COMPLETE WASTE OF MY TIME. read more

Thurs 3/1/18: UPS driver walks right past us; does not inform us our signature is required on a package, just leaves note Fri 3/2/18: Contacted UPS store, UPS store on Brandon states they will have package for pick up after 1:00PM; Go to pick up package at 3:00pm, store closes early. Call Customer Service (in Guatemala); Customer Services Manager PROMISES that someone WILL call me within hour. NEVER HAPPENED UPS. Mon 3/5/18: Still No Package. Did Finally get a call on 3/5/18 from Chris- promising package to be delivered by 3/5/18. That was yesterday. DO NOT SHIP UPS. United States Post Office does fantastic job in this area and have timely, professional customer service. Also FED Ex does very nice job in this area. read more

Tried calling LOCAL STORE to ask a question and get sent to a 800 number and they won't give me the number to this location... just tells me to go to their website... just lost another customer... useless read more

WARNING: Becareful with your high valued packages. Horrible customer service. And looking through their past reviews, UPS just doesn't seem to give a rat ass. - A package which required signature was to be delivered to my house. - No one was home to sign for it. So UPS driver left a note saying what I can do next. - I called UPS and requested that my package be held for pick up the same day. - UPS said I can pick the package up at about 7:30 pm. - Arrived at 7:20pm or so at the UPS Customer Center, package could not found. Waited for another hour. Packaged still was not found. - UPS asked if I can come back the next day, and they'll have the package ready for pickup first thing tomorrow. - I agreed. - The next day, another delivery attempt to our house. I guess they never got the message that the package was to kept at the UPS Customer Center for pick up. - So I had to make another call to have the package be ready for pickup. Instead of being able to pick up the package first thing in the morning, I now have to wait until 7:30pm. - Talked to a clerk, a male, working at this UPS Customer Center, long story short, he started yelling. I'm quite sure this isn't his first time yelling at a customer. - After talking to this clerk, I got a bad feeling that something bad might happen to my package.. - Got to the UPS Customer Center at about 7:20pm again. Looked at my package. Guess what? The secure tape was ripped. - Refused to sign for the package and wrote an email to UPS corporate. - Don't really know if they care enough to fix the problem at this UPS Customer Center. - Let my experience be a warning to future customers - If you have an option, route your packages via a different mailer.. - Below are pictures of my package taken at the UPS Customer Center. http://i.imgur.com/KEX60g6.jpg http://i.imgur.com/YRfaEXY.jpg read more

Incredibly long wait!!! Only one clerk working at first. After I've been there 20 minutes another lady came to help but she seemed to have no clue about where to look for packages. read more

I hate to write bad reviews. In fact, in my entire history of review writing, and I have written a lot of them, this would be the WORST review I have ever written. Guess what? My experience is exactly the same as the Daisy J's below. I wish there was an option of no star because they don't even deserve lone star rating. What a horrible organization! They claimed that they tried to deliver on July 3 without luck when my wife was actually home all day with the children. I was not even bothered because 1. I knew they lied, and 2. July 4th was the next day with all the festivities. They claimed re-delivery would take place next working day, July 5. I stayed at home specifically for this reason. I needed those books. When I checked on their website, it says any time before 8pm -- and that even kept me rooted to the same spot all day. Around 5.15pm, I decided to check the tracking only to find, to my shock, that they claimed they had tried to deliver again. A blatant LIE! I called the 1-800 number to escalate the issue. Their first suggestion was for me to go pick it up in their location knowing how bad DC traffic is at that time of the day. I declined and the local manager advised that the driver would be made to deliver that night. At 8.30pm, I called the 1-800 number again and after about 30 minutes of waiting, they said the location was closed and because of high volume, the driver was not able to "return." This is the most dubious business entity out here. The manager lied. The driver lied. If you cannot run an efficient organization, why not declare bankruptcy and close shop. I am terribly disappointed in UPS. The organization has, indeed, gone to the dogs. Lying managers and delivery people. If people lie on such minor issues, I wonder what other atrocities they commit in their franchises. I say RUN, RUN from this horrible organization. The USPS is a far better option -- they are honest, courteous and responsible. I ended asking them to return the books since they have woefully FAILED to meet their end of the bargain! read more

This is a disreputable office, avoid if at all possible. My son is on specialty medication for his Arthritis. The package was shipped on 10 Sep and showed as "out for delivery" all day on 11 Sep. At 630 PM I called customer service (outsourced) and expressed my concern. The woman put me on hold and then asked if this was medication. I confirmed that it was and she said there was some sort of delivery problem and that the local office would call me, they did a little before 7. Even though the UPS tracking system said it was "out for delivery" the person I spoke to said it was right beside him. He offered to have it delivered to my house after 930PM, that night. I literally sat by the door from 7 to 10PM. At 1015 I checked the delivery status again and saw a failed delivery notice from 944. What a lie! This medicine was shipped on ice, it should have arrived 24-36 hours after being shipped. Now it's going to be 48+ hours. I have no confidence that the medicine will still be safe to use. read more

I came to the UPS this evening to send items from my late parents' estate to my cousin in CA. Eleni helped me in so many ways. She and her associate were extremely kind, supportive, helpful and understanding. Eleni boxed and packaged my items quickly and efficiently. I was amazed by how fast she worked and how efficient she was. She is such a great asset to UPS. I really felt blessed to have her assistance. I plan to return there again to send more items to my family. read more

consumer affairs asap the drivers deliberately leaving packages outside and not following the instructions to leave with the office or put in the lockers as prompt! do not ise ups go with another carrier lorton va and alexandria va processing centers are horrible file complaints and conact the better business b.... read more

Wow!!!! We were missing a UPS shipment coming from N.C. to Fairfax, VA. It was a winter coat, a gift to relatives staying with us, and returning to Denmark Saturday afternoon. The coat was out for delivery by 9 pm on Saturday night. I called UPS Customer Center at 11 am and pleaded for the coat because it would just be returned if not delivered by noon. The dispatcher called me right back and asked me to meet the driver in 15 minutes at a business address on Ox Road. I headed for Ox Rd, and sure enough, the big brown truck rolled up 10 minutes later. The driver went into the back and brought out my coat with a big grin. Poor driver was wearing shorts during Thanksgiving week!!!! UPS, thanks, but buy him some trousers!!!! Customer service does not get any better than this. read more

I was expecting my package (Tracking ID: 1Z81E2230306970270) to be delivered to my house on 9/18/2091, however the package never was delivered. Check the status of my package from Amazon online, and it stated "Held for pickup at carrier location. Delivery attempted September 18 Unfortunately, UPS couldn't complete your delivery and is holding it for you to pick up. We're very sorry for the inconvenience." Why should I pick-up my package being held at the carrier location, 8200 Alban Road, Springfield, VA?" I called the UPS customer service (1-800-742-5877) and asked why my package was not delivered at my house? They said the driver delivered all the boxes around my area, and decided to leave it at the UPS VPPR lockbox, and the lockbox was broken, and made the decision for me to pick it up at their carrier location, instead of the driver delivering at my house. Customer service said they can have it rescheduled for delivery tomorrow 9/20/2019 at my house. This is unacceptable, and finding out things you don't even know what is happening to your box delivery. Very poor delivery service. read more

They're closed on Saturday, and they only ever have ONE person working, who tracks packages by asking what your box looks like. They open late, and there's always a line, and I'm pretty sure they close early. read more

I have a package with a missed delivery and the door tag says there's a C.O.D. for payment due. They could not explain to me why there's a payment due and said they would not provide me any kind of invoice or statement showing what the charge is for. The person I talked to was very rude and didn't understand why I would even want something like that. Very condescending and talked down to me like I'm an idiot. What's wrong with these people? read more

UPS sucks! I have already 2 delivery problems in one week, they do not deliver the items and they post them as delivered, isn't that like stealing? What about customer satisfaction? They need provide a better and honest service. They have the worst delivery service. read more

The customer service here is Bad. They do not " Follow through" on their promises to return calls and you simply do not get the feeling that they wanna help you at all. I had a package sent to this hub because i liked the idea of not leaving a package outside my Door for hours untill i got home .The Women That worked there was Loud and needs to be trained in how to interact with customers. I guess UPS doesnt train people anymore. Also, the UPS help center people that you call cant do anything although they are reasonably polite. Doesn't UPS care ? LOL, don't they realize there are other shippers like FED X?. All in all a 1 star preformance from employes that should be working at Mcdonalds or K mart because they are not professional in any way read more

A huge customer service center and they can't even print a shipping tag , when I paid extra on amazon for them to do so . Even worse is the customer service . Avoid this place if you can .... read more

Waiting at this store for 20 minutes now and have yet to see someone in the lobby. It's packed full of customers and still have not seen a ups worker behind the counter. All I can hear are employees yelling out their personal stories and screaming obscenities. read more

No customer service for this place. Who doesn't work on Saturday. Package was delivered at 3:40pm Friday but nobody was there to sign. Some people work at that time. The driver put in comments of the tracking record that he will make a second attempt. Never showed up. Called customer service and they said he doesn't know what happened and they where closed. Tried to set up to pickup Saturday but they are closed. I will have to wait till Tuesday due to holiday Monday. They said they couldn't tell me when it will be delivered. I guess you have to take a day of leave to get a package from UPS. What kind of customer service is this. read more

Extremely happy with the help I got picking up a package from this UPS Center in Springfield. Eleni, the service rep, kept her promise to call me and let me know when the driver would return from his deliveries. She went out of her way to make sure that I could get the package at my convenience. Very happy! Great Service! read more

Extremely rude and unprofessional staff. Failing to deliver my package with some sort of excuse of the signature upon delivery requested by sender (I contacted sender the same night and confirmed that request of signature was never submitted) I tried to arrange pick up the same day One of the staff members called back and was very unprofessional, rude and unhelpful on the phone. Pick up was not available with some other unbelievable excuse, arrangement of shipment without signature is not something they could help with as well. No sticker on the door proving effort of delivery, no ups truck in the neighborhood that day at all. I am still trying to get my packages but had to contact 1-800 UPS number since the local staff member could not find solution and hang up on me without trying to help. read more

I wish the Yelp give us the option of zero star, this Ups is a nightmare, I was supposed to get my package by end of Wednesday but just like other reviews I did not get it on time called this morning to tell me we are sorry we have a lot of packages. read more

Horrible, Horrible, Horrible -- If I could select the carrier for packages, I can tell you that it would NOT BE UPS from Springfield. First off they don't call you back when they say they will, they deliver packages to the wrong address and don't care at all, they enter "delivery attempted" when that's total BS -- worst thing about it all, there are no repercussions at all to the Managers or the Delivery personnel -- they just keep doing crappy jobs and getting paid. Every time I see the word UPS on an order, I cringe because I know it's going to be terrible. We live in Woodbridge so you think they would send the Springfield guys down that direction first thing in the morning since it would be the opposite flow of traffic, but NOOOOO, they wait until later in the day and then have them go down so they sit in traffic and get fed up and turn around with your package in the truck and then they put down "delivery attempted"...BS (yes, I know, again). Frustrated is an understatement. read more

Verizon chose UPS to deliver a phone to my elderly mother. The first delivery attempt was made on 10/23/18, but my mother was unable to make it to the door before the driver had left. I called UPS and explained that she was home, but couldn't get to the door due to her age. UPS was very courteous and responded that they would deliver again the next day, but there was no delivery window and they couldn't even tell me if it would be before or after 12 noon. On 10/24/18, she stayed close to the door and even placed her dog in the porch, to warn her of any visitors. She is positive that no attempt to deliver was made, but according to UPS, there was no answer. Since Mom is still very sharp, I tend to believe what she says. At 5:30 on the 24th I contacted UPS and explained the situation again. They again were very courteous and promised that a representative would contact me within the hour and someone would dispatch the delivery to her that evening. Both statements were lies. At 9:00 am 10/24/18, I spoke with another UPS representative, who was also very courteous and promised another attempt , but could not give me anything other than 8 am-8 pm delivery window (Seriously)! After rehashing the situation, the representative agreed the driver would contact me an hour before delivery, which I responded with gratitude. Another representative contacted soon after to tell that the package was out for delivery, but no attempt to contact me would be made, since drivers don't do that. Bottom line: UPS EMPLOYS COURTEOUS REPRESENTATIVES THAT INTENTIONALLY DECEIVE ITS CUSTOMERS. I believe a majority of customers grow weary and give up. I WILL NOT! I have contacted Verizon and they have agreed to ship my order through FEDEX! Thank you Verizon for giving me a choice. read more

Went to drop off a return package at the UPS Customer(?) Center, 8200 Alban Rd., Springfield, VA. Was rudely and confrontationally told by the woman staffing the post that I had printed the label the wrong size. With a few more rude and aggressive words, she sent me on my way out the door feeling like I had been sucker punched in the gut. Wow, UPS's style of customer service. Interestingly, I have always found the home delivery drivers to be helpful and nice, but when dealing with their customer service section, quite horrible. This center needs customer service retraining ASAP. read more

Quite possibly the worst customer service I've received anywhere, ever. The cashier was overtly rude and extremely impolite. I had an issue with the timing regarding the delivery of a package (My phone carrier sent me a new phone which required my signature to receive). And so I took off work that morning in order to receive this package, but a competing appointment to get service done on my wife's car took me down the road for about 20 minutes. Since the delivery window on the package was several hours long I hoped I wouldn't have missed the delivery... But low and behold when I got back home I discovered that the UPS driver left me a note detailing that I had indeed missed the package. So I drove down the road to the store and my god, could this cashier ever have been any more unprofessional and rude about the situation?? I honestly don't know, because she certainly went out of her way to take out whatever emotional stress she seemed to be dealing with all over me during my visit to this store. All I asked her... politely... was to help me retrieve my package. But she insisted beyond any shadow of a doubt that it would be virtually impossible for me to pick up my phone on this day. She actually insulted me- this is not a joke; this lady quite rudely joked about the fact that I took off work and was out of the house during the time the driver stopped by to deliver the package. After this cashier seemingly enjoyed what slowly escalated into an argument about whether or not I could get my package on that same day, she really seemed to enjoy telling me that I was out of luck in this situation. I can't make any of this up (wouldn't want to). I left the store and a few minutes later on the way back home I noticed a UPS driver in my neighborhood... I followed him for about a block or so, until he stopped for another delivery. He also happened to have my package and gave it to me. I was so upset over all of this I actually went back to the store; package in hand and demanded to speak to the cashier's supervisor. The supervisor apologized about the situation and acknowledged the cashier was both out of line and was incorrect not to tell me that I could have tried to meet up with the driver to get my package... The supervisor explained that the cashier was under a lot of stress recently, but didn't go into detail to explain why that was (nor did I really want to know, honestly). Overall the supervisor was polite and professional about it but that still doesn't excuse how truly awful the cashier was at this store. This was indeed the worst possible service that someone could have ever provided to a customer in this type of situation. Avoid this store at all costs. I don't even choose to use UPS for shipping my packages anymore at all simply because of this. read more

I purposely sought out UPS after Fed Ex lost my recent package. I really dont like to make, therefore usually dont leave, poor reviews but I felt this time I needed to warn others. I went to this facility and had a terrible experience. The lady working the front desk barely spoke English and it was clearly an issue as she gave both myself and the person in front of me bad/inaccurate information. She was extremely rude when I asked basic shipping questions, completely unhelpful, and totally annoyed to be doing her job. I kept my composure and was courteous as I hate when people are rude/nasty to to to others. Once my transaction was completed, I left the facility. The employee decided that she wanted to clarify something (which again due to either her poor English skills or shear incompetence was inaccurate) and instead of getting my attention herself she asked the only other client in the store to come to my car to get my attention instead of doing it herself. Lastly--the package which I triple confirmed was filled out and shipped exactly to UPS standards wasn't even delivered!!! Which again was due to the employee being completely incompetent. Will never do business at this location again and will go out of my way to use another shipping company if I can. Its hard to trust a company if they cant put the proper employees in place to deliver the service you pay for. read more

Continued horrific experience. Called ((800) 742-5877) early afternoon today to confirm that the package is still on schedule to be delivered today. After being told the tracking number (1ZT3519T4294913766) does not exist and spending time convincing the rep otherwise, I was instructed to sign up for the time window, which I did early this morning. I provided my personal contact information, but elected not to spend $40 annually for a premium UPS plan, which it did not state you had to pay for to secure the time window. (Exact notation, "What time will your package be delivered to your home? Get FREE approximate Delivery Windows on most UPS packages.") Thus, the feature is not made available even though they took my personal information and implied that there was no charge for the information. Was told that UPS may deliver up to an hour later this evening (i.e. 8 pm instead of 7 pm). Surprise! And, if they do not deliver today they'll provide up to three delivery attempts. Not ideal as working folks take vacation time away from work for such deliveries. If the delivery date was subject to change, that would be helpful to know, especially for those of us with limited transportation options not to mention not being able to count on the designated delivery dates. I'm surprised this company has not gone out of business. The only positive here was the very decent UPS guy who delivered my item at 6:44 pm. read more

Do not use UPS, this service center is notorious for stealing the contents of packages. A package was delivered to my porch that was empty. They had removed the contents, re-taped it, and then delivered it. The service managers there, just cover up for the employees that are thieves. I had to file a claim with UPS, who do not know what is going on at this service center. I am out $$$$ and the time it took me to go there and call and file claims and try to get a refund. I will next file a police report. read more

I needed to ship a piece of furniture I wanted to sale. I needed to ensure I had the write weight, size and best way to proceed preparing the shipment. I called the Center and the customer service representative provided me with detailed instructions and ideas on how best to proceed. Not knowing where it would be purchased (EBAY) I was given three planning figures for East, Central, and West Coast shipments. After it sold, I prepared the item and brought it to the store. They helped me once again to ensure it would be delivered with the least likely chance of damage. All through the process, the customer representative was patient, thoughtful, and extremely pleasant. This was the third time I've used this UPS Center and to a person, Customer Service and management, I've found them to be very helpful with a positive attitude. During the Christmas rush, while some customers were in a rush and the line was long, they never lost their cool, continued to be pleasant and worked hard to expedite service where possible. My latest experience was shipping a 1930's Singer Sewing Machine in a solid walnut cabinet. Through their help, I could not be more pleased. This particular UPS center is the best I've ever received. Being retired military, I had a lot of experience shipping through UPS and the Alban Road Center is the best. read more

Ordered Friday for next day delivery. Cost me over $32. Website now says Monday, Customer Service Center not open on Saturday. When you absolutely have to have the next day, DON'T use theses guys! read more

Robin @ the UPS customer center is awesome. Yes I did have to wait, but that's because she was the only person working there. She did get someone to carry in my extremely heavy box that I needed shipped, and she even packed it with paper and taped it up for me since I had my baby with me. She was so pleasant, and I really appreciated her help! read more

Occasionally UPS makes an erroneous delivery between my house and another one nearby that has the same street number and name. The difference is one is CT (Court) and the other is RD (Road). Today early afternoon I found a bundled stack of 4 tires on my front porch addressed to the other house. I called the 800 number listed for the Springfield Customer Center to report the tracking number and request that UPS re-deliver the tires. After asking for (live) customer service, I got an agent who sounded foreign but he understood my problem immediately, took the tracking number from me, and said he would report it to the local office which would call me within an hour to verify for a driver to return to my house. I got the local call back in half an hour, and the tires were picked up in less than 3 hours. Both customer service agents provided excellent response and service to get this heavy load re-delivered this afternoon. This was the best service I ever got from contacting UPS by phone. read more

Seriously? You want to talk to a supervisor in Springfield, and you get someone in the Philippines? I hate outsourcing of customer service!

UPS has become the laziest shipper package delivery ever, and the thing is we are paying for a service, and we are not getting the service we deserve. It has been a couple of times I get this NOTICE in the mail. We are unable to deliver this package because "NOT LISTED ON BUILDING DIRECTORY" come on people? Ah? LAZY ....how come I get packages from other carriers, and UPS can't deliver? LAZY ....I have to go out of my way to a distant location to pick up for an item I already pay shipping for, and when asking people there, all they do is ask you to call an 800 number to get your issue resolved. Come on UPS is this the way you are doing business now? Or very confident because you are overuse and overworked...I believe in something compelling and is called in business "WORDS OF MOUTH" and I think is very useful and I am going to start using it with everybody I know. Be advice; I am very unsatisfied with the service you provide, and I am paying you for :( read more