Excellent service, very efficient. And the store dog made our day! We drove out of our way to this…read moreshipping location to see her based on Yelp reviews.

One of the nicest, most thorough mailing places I've gone to. Been going for years, and we love…read morethe people there too! HIGHLY recommend!

Super friendly and so convenient! Used to have to literally drive miles to get to a post office,…read moreetc. Now I can walk there. Tons of services including shipping, mailbox rental, shredding, laminating, notary, passport photos, faxing, scanning, gifts, etc. Locally owned by a family who's lived in the area their entire life.

From the owner: Mail N’ Ship is a locally owned - packing, shipping (FedEx, UPS, USPS), boutique-style shipping and…read morebusiness services center dedicated to making everyday tasks easier, more efficient, and even enjoyable. We offer a thoughtfully curated range of services including packing, shipping (FedEx, UPS, USPS), mailbox rentals, notary, laminating, shredding, passport photos, faxing, scanning, and unique gift items all under one welcoming roof. What sets us apart is our attention to detail and commitment to customer care. Whether you're mailing a package across the globe, renting a secure mailbox, or simply stopping in for a quick fax, we ensure every interaction is clear, professional, and personalized. Our space is designed to feel like your “away-from-home” office efficient, friendly, and always ready to help. At Mail N’ Ship, we don’t just move packages, we build trust, simplify errands, and support our community with services that are as reliable as they are refined.

This location sat on my next day air package for nearly 24 hours. When I called the 800 they lied…read moreand said it was too late getting to the office on the 10th to process. As they proceed to scan it late into the evening so apparently are still working, even shows right her they're open until 7pm and item arrived to them at 5:25pm their time (7:25pm my time). Also look at the time (later) on the 11th that shows movement too. I've also got several other examples that show they very frequently process items received even later than this one that get to me just fine in CA the next day. Unacceptable that they just let my package sit around for an entire day before deciding to finish processing it and sending it to the next location. Next day air isn't a cheap service.

This what I got for TIK TOK. to return an item and they said I had to buy a box. I've made other…read morereturns from TikTok at other UPS stores in this never happened. These people are just trying to get money out of you!! it's BS.

I was running late, and had to drop off an Amazon return. It was already packaged and labeled with…read morethe return label Amazon had provided. The problem? I was running late, UPS Store closes at 4PM, and I arrived at 3:59PM. The door was still unlocked, the lady at the counter was nice, and asked if I'd like a receipt. I replied "if it's ok". She treated me like I didn't arrive a minute before closing, and I appreciate that they are always nice, polite, courteous, and helpful. This location employs nice, good people. Thanks for the great, and kind service.

Incredible friendly service. The staff goes above and beyond your expectations. A very busy store…read morethat finds the time for its customers.

I had been to this store before and although I had witnessed an employee yelling at another…read morecustomer, I myself had never been treated badly so I decided to return. However, this week when I came in to make copies I was treated horribly by 2 employees. I was also incredibly over-charged and only received 35 copies when I asked for 50. They also told me they would charge me for staples even if I did them myself. So I paid 25 dollars to only get 35 copies and laughed at for wanting staples. I won't be returning to this location for any service again.

1 Star - Completely unacceptable and misleading pricing…read more I had a terrible experience at the UPS Store in Eden Prairie. I was quoted $78 to ship a package to the UK, agreed to it, and later discovered I was charged $500 instead. This was never clearly explained, approved, or authorized by me. This feels extremely misleading and unprofessional. Customers should be able to trust the price they are given at the counter--especially for international shipping, where costs matter. A difference like this is not a "small mistake," it's unacceptable. I would strongly caution others to double-check everything in writing before shipping here. Transparency and honesty were completely lacking in my experience.

The level of disrespect and lack of ownership when an issue arose was horrendous. I sent a package…read moreto my family Europe which somehow went missing. For weeks I called John at Postal Dispatch who assured me nothing was wrong with the package. Finally after waiting MONTHS after sending the package and my sister not receiving it he finally agreed to open a claim. I am still waiting nearly 6 months later to be refunded for the items that were sent and never delivered. John has since stopped returning phone calls or responding to my emails. I am appalled that a business owner finds this sort of behavior to be appropriate when he assures excellent service or refund. I will NEVER ship with this company again and encourage nobody else who is looking to send items to do so either.

After 3 visits, Feb through April 2023, I've consistently experienced rude, abrupt, and…read morecurmudgeonly behavior from the so-called "manager" - male, older, toothy. He appears irritated to have been bothered with a UPS customer. In the first instance, the manager made to refuse service when the Amazon vendor return label was sent slightly askew that covered a sliver of the vacant margin. He claimed it was necessary to scan the unobstructed QR code. Challenged, I asked what information was missing from the blank label margin. Challenged, he finally took the return UPS package without comment. Recent incident, he claimed the UPS QR was an enhanced code and the company negligently failed to upgrade the scanner. Taken to an (real) UPS Store, I was informed no QR upgrades were instituted by UPS - agreeing that Postal Dispatch was "blowing smoke ...". An attempt was made to identify the owner; however, BBB MN and a google search offered insufficient customer support. The Postal Dispatch website posted a chat link requiring customers submit full credit card information for a refundable dollar to inform - a phishing scam that disappeared when the site was refreshed. A complaint wasn't planned until I saw the dissatisfied customer ratings. Inquiring with another employee in the manager's absence, I was told he tended to be an "anxious" personality. Customer beware.

The white lady (older) at this store is very rude. Not sure if she is the owner or an employee but…read moreI just ask for a tape to tape my box and she rudely told me to buy. Throwing the tape on the table. Man, i know the other guys working here are kind and this gal is killing the vibe.

Came here to ship a package and they were very kind and helpful! I needed paper and box tape which…read morethey gladly offered up to help! Smooth process, helpful and friendly staff, and it went quick! I went around 10am on a Tuesday and there was only one other customer.

this store wanted to charge $3 + the cost to print "2", yes two copies of paper!!!!!…read more DO NOT GO TO THIS STORE!!

The manager is great, but there is an employee with red hair who lacks interpersonal skills. She…read moredoesn't smile. She doesn't greet people, and if you have a unique situation, she just says "um, no. I can't do that." She obviously wanted me to leave. Once she realized she could help me with my issue, she did it but wasn't apologetic, or pleasantly surprised that it worked. She just said in a very unhappy, insincere, monotone voice "have a nice day." I might have let it go, but she is always rude when I go in there. I see her treat all customers that way.

Seems I'm to be the first and only review on this page at present. Unfortunately, mine will not be…read morea kind voice. My first encounter with this business was a package pickup. I'd also started shopping for a new mailbox location, and Burnsville had become a regular destination. I've always picked up on persuasion attempts and money motivation pretty quickly - particularly overly friendly voices a touch too excited - and I've hated the sound of it since I was young. I'm a branding and marketing professional now, which means I pick up on it even better these days, and it doesn't annoy me any less. It was actually why I left that day without signing on for a mailbox. After discussing with the person who'd be sharing the box, we decided that this location would be most logical. The day I went in to create my account, I met Ryan. Normally, we don't much consider our UPS representatives. Over the next several visits, however, Ryan would completely impress me with his attentiveness. I dropped by once to pick up packages and Ryan followed to my car to notify me that he'd just processed another package that'd arrived for me. On any occasion I pulled into the parking lot after that and he wasn't swamped by a line, my packages were already at the counter waiting. Even when Ryan did have a line going, he'd at times run back and have the packages ready if there was a pause when he'd need to wait for the customer to complete a process of some kind. Did I mention that he started sporting a hell of a leg injury and never let up on his quality of service? Truly, this guy was on top of it. In contrast, I'd actively avoid interacting with the owner every time he was around, stalling to let someone else go first to speak with whoever else happened to be there instead. The mailbox lapsed without my knowledge months before I dropped by to claim packages. The owner was the only person onsite and notified me of the overdue before processing my packages. He claimed I should have had a letter in my mailbox notifying me of the charge. I was holding every piece of mail from the past several months since before the lapse, and there was nothing of the sort. Rather than acknowledge this, he brushed it aside and said I should have had it. I found this as unprofessional and off-putting as his demeanor with dollar signs in his eyes the first time we met. I chose to talk to the other individual sharing the mailbox before making a decision on continuing the service, as I no longer had need of it but definitely appreciated Ryan's level of service enough that the cost didn't bother me. There was a lot going on on my end at the time with a felony assault case, and the mailbox lapse, well, lapsed. I didn't receive email reminders. As I hadn't used the address in months even before its lapse, it was certainly not at the forefront of my mind given pressing matters at hand. I don't mean that to be dismissive of my accountability. Rather, I would imagine that creating a better renewal process might alleviate these issues entirely. Weeks later, I received a call from the owner reminding me of the matter. I pass the message to the other party sharing the mailbox, as a storage unit of mine had just been broken into and had my full attention. The other party never followed up. I found out that two of my packages had ended up there months ago, before my encounter with the owner. I never received them from the owner, so I'd thought the packages had been able to be forwarded as I'd originally requested of the senders. I ended up making the hour-long trip back to the area I was never in anymore to claim them. In doing so, I asked Ryan if it was possible to keep my information on file for ease of reopening an account from afar if necessary. It would seem the owner thought this was a ploy to get out of paying charges for picking up packages without an active mailbox. His exact words as picked up by my auto-recorder that activates the moment I'm on a call: "We're not going to be played like that." Safe to say, he assumed I was asking that question as a ruse hoping to string them along to skirt the package pickup fees. I only regret running into the store with only keys in hand as was always my habit there, so I did have to run back out for my wallet for the charges I fully expected to pay before I drove the hour it took to get there and be insulted. To say I'm appalled is an understatement. I admit to having the thought that it would be interesting if my file disappears after this review. I did not expect to have to pursue a felony assault charge or have it affect my life for months on end, nor have that followed by a break-in that would throw loop and hoops my way. I don't expect others to make room for this. I do, however, very much expect professionalism and character in business services, and the atrocious manner in which this was verbally handled in front of the customer was absolutely unacceptable. Owner = 0. Ryan = 5. Unfortunate.

This is a wonderful store! I have never had anything but excellent service. Every employee is so…read moreknowledgeable and helpful. I have my scan ready from Amazon on my phone and I'm in and out of the store so quickly with a receipt for tracking. Thank you! Thank you Burnsville UPS Store.

Brought a package for a client that needed to get to New Orleans before the 29th Dec... Brought in…read moreon the 23rd - paid for 3 day shipping that they guaranteed to get it there on Saturday for $61!!!! I paid, for a client. Turns out they already knew it wouldn't arrive - came on Monday, which was too late. They flew out for their meeting without the materials they needed. Frustrating. I will never use this location again - they are not truthful. Many other locations that are fully up front on what they can and can't do.... beware everyone!!!

Been to this shop a few times. I'm always impressed with their service and professionalism. You…read morewalk in the door and the manager immediately heads to the counter from her task in the back room to help you (the other staff was already helping another customer). Another time I was moving slow, with a walking stick, due to a bad back, and the manager immediately instructed her staff to carry the heavy package I was picking up out to my car for me. I get the impression this shop is run by a hard working immigrant family. If so, good on them. Come to America, work hard, pull your weight. That is how it's done. Glad to have them here. Weird that there are only 5 and 1 star reviews for this shop. Makes me wonder if the 1 star reviews were for a different shop.