Excellent service, very efficient. And the store dog made our day! We drove out of our way to this…read moreshipping location to see her based on Yelp reviews.

One of the nicest, most thorough mailing places I've gone to. Been going for years, and we love…read morethe people there too! HIGHLY recommend!

Super friendly and so convenient! Used to have to literally drive miles to get to a post office,…read moreetc. Now I can walk there. Tons of services including shipping, mailbox rental, shredding, laminating, notary, passport photos, faxing, scanning, gifts, etc. Locally owned by a family who's lived in the area their entire life.

Great customer service and one stop for all your mailing and shipping needs. Plus great gifts made…read moreby local artists 10 !!!!!

UPS is scum, in a "Minnesota Nice" kind of way…read more Top line: UPS destroyed my bike-specific secure shipping container, resulting in the loss of hundreds of dollars in bicycling gear (shoes, pedals, electronics). For three months, UPS has strung me along for "more pictures, more data, more stuff". Now, UPS Capital has refused to reimiburse me for these losses, with the excuse that it was improperly packaged. They have resorted to throwing under the bus the really nice people at the Edina store. UPS Capital has shown itself to be incompetent, tone deaf, dismissive of their customers, and generally disgusting. In August, I took my road bicycle, a rather nice titanium frame endurance bike, to Minneapolis to ride in a local fundraiser for a children's foundation. I purchased a bike-specific shipping container from an outfit called BikeShip. The box, a multi-use heavy cardboard affair, had very specific instructions on how to safely and securely ship one's bike and all the attendant equipment and gear. I checked it as luggage from DFW to MSP. Rode the ride, ate the barbecue, etc. The next day, I repacked the bike and took it to the UPS store in Edina. My firm has a large contract with UPS, and my office assured me I could just use the UPS account number to ship it back. As the Brits say, "things were about to go very, very wrong indeed." First, no joy on the account number. Apparently UPS account numbers are only useful at UPS, not at "UPS Stores". OK, this is what corporate credit cards are for. After carefully re-packing the bike according to the specifications, and inserting extra gear in all the spots that the instructions suggested, we "shook it really hard" to be sure it was shipping-worthy, and I went on my way to Chicago and Rapid City. Oh, and I paid $543.59 to ship the bike back to Texas. I returned to Texas and to the office to where the bike was shipped, and discovered the container upside down in the conference room, pretty well shredded. The sides had come apart, the bottom cover was torn in pieces, and the contents were basically open to the elements. UPS Operations had basically done a number on the bike-specific shipping container. While the things still inside were intact - including the bike - a number of items had escaped the box when it was opened, and were no longer present. One pedal, one bike shoe, both headlight and taillight, and the all-important bike computer. Along with the multi-use box being rendered unusable, this amounted to between $800 and $1200 in losses. The team at The UPS Store in Edina was quite helpful in helping me document and estimate the loss, and passed on the claim to UPS. I figured this would be a slam dunk. Enter UPS Capital, what is apparently the insurance claim processing arm of UPS. (This is where an audience at a Japanese noh play would hiss and howl.) These folks are scum. SCUM, I say! And did I mention that they're stupid? First it was a request for all kinds of photos of the shipping container, and a description of what happened. I played along. I was sure this was going to be quickly resolved, as it was so straightforward; I dropped it off, they lost it, reimburse me. Then it was, well, we need MORE pictures, and do you have the box, and where's the shipping label, and please send us the photos of the bike in box when it was opened, etc. Several rounds of this were played out over the ensuing weeks and months. In November, they said they had to deny the claim since they were not able to inspect the actual shipping container. I offered to bring it to them - name the spot (My office had for some reason preserved the box.) The Edina store checked in, asking how the claim was progressing. I lamented that it was not going well, and I might have to resort to a Yelp campaign to get attention on the matter. They offered to weigh in on my behalf, and apparently a district manager engaged in some advocacy. To no avail. UPS Capital's correspondence process is cumbersome to say the least, and designed to be punitive at worst. At least three different names have come up in the emails and messages on the claims portal. Grammar is an afterthought. I have posted at least two dozen photos on their site. This seems to be a rear-guard delay action on their part, to force one into performative compliance with their process in the vain hope that they will honor the claim and back their service. Not so. As of today, UPS Capital has denied my claim for the hilarious reason that "it was not properly packaged." They go on to mention void area packing, proper positioning, etc. The main message that comes through is that they have paid zero attention to the initial claim, that they LOST ITEMS BY TEARING THE BOX OPEN. The guidance on packing is completely focused on potential DAMAGE to the contents. The real risk is that UPS's negligent handling of the package will destroy it, and anything packed inside disappears into the wilds of the UPS transport network. Stay tuned.

I go to the store about once a week. All employees are family and friends; great service and care…read more They go out of their way to help out. Very friendly and efficient. All my packages have been received and delivered without issues.

Kind and efficient service. I often stop here to drop off returns and other packages and have never…read morehad a problem. There is usually close parking and it's a convenient location to stop in quickly.

I went to the store today to make a "Happy" return. I told the manager what I wanted to do and he…read morereplied Ok. I said I didn't know what to do and he answered Neither do I and he just sat there. I then asked if he needed to see anything from me, and he said he needed to scan a QR code in my email. He was very surly, unfriendly, and unhelpful, as other staff looked on. Surprising for someone who is a manager. More customer service training is needed.

Always patient and understanding service. Wouldn't take an Amazon return anywhere else!read more

Person was really rude and denying notary service that was listed on their website. I would highly…read morerecommend going to another place.

The level of disrespect and lack of ownership when an issue arose was horrendous. I sent a package…read moreto my family Europe which somehow went missing. For weeks I called John at Postal Dispatch who assured me nothing was wrong with the package. Finally after waiting MONTHS after sending the package and my sister not receiving it he finally agreed to open a claim. I am still waiting nearly 6 months later to be refunded for the items that were sent and never delivered. John has since stopped returning phone calls or responding to my emails. I am appalled that a business owner finds this sort of behavior to be appropriate when he assures excellent service or refund. I will NEVER ship with this company again and encourage nobody else who is looking to send items to do so either.

After 3 visits, Feb through April 2023, I've consistently experienced rude, abrupt, and…read morecurmudgeonly behavior from the so-called "manager" - male, older, toothy. He appears irritated to have been bothered with a UPS customer. In the first instance, the manager made to refuse service when the Amazon vendor return label was sent slightly askew that covered a sliver of the vacant margin. He claimed it was necessary to scan the unobstructed QR code. Challenged, I asked what information was missing from the blank label margin. Challenged, he finally took the return UPS package without comment. Recent incident, he claimed the UPS QR was an enhanced code and the company negligently failed to upgrade the scanner. Taken to an (real) UPS Store, I was informed no QR upgrades were instituted by UPS - agreeing that Postal Dispatch was "blowing smoke ...". An attempt was made to identify the owner; however, BBB MN and a google search offered insufficient customer support. The Postal Dispatch website posted a chat link requiring customers submit full credit card information for a refundable dollar to inform - a phishing scam that disappeared when the site was refreshed. A complaint wasn't planned until I saw the dissatisfied customer ratings. Inquiring with another employee in the manager's absence, I was told he tended to be an "anxious" personality. Customer beware.

We have a family-heirloom quality dollhouse I needed to ship from Mpls. to Ft. Collins, CO. The…read moredollhouse is quite large and presented a real challenge to transport. The fact that it is a family heirloom made this project even more delicate and fragile. Jim, Justin and the whole staff at the UPS Store at 3109 W. 50th St. could not have been more attentive, concerned and engaged in this project! The personal care and attention to detail that was given to this project made it seem as though they were shipping their very own dollhouse. Jim talked to me at great length regarding the packing options he considered for the best possible result. He kept me posted on the progress and made sure the proper receipt and shipping acknowledgement was sent in the most timely manner. The dollhouse arrived at my son's home in Perfect Condition! My grandchildren were over-the-moon surprised and excited as they unpacked and unveiled this prize. I can't thank the staff at this UPS Store enough for the TLC packed into this very special package. I have and will continue to recommend this UPS Store to all my family and friends. Thank you so much!

Terrible experience, and not the first time. I had a Happy Return to make on behalf of someone…read moreelse, and I am familiar with the standard process. I had a question about how he had verified the items, because he didn't follow the usual steps. The staffer first blatantly lied to me, saying he'd looked at the items; then he refused to scan barcodes (a routine part of the process); and then he insulted me. Lastly, when I asked for my items back so I could go somewhere else to make the return, he assured me he'd given me everything, but he hadn't. (Another staffer finally stepped in to help find the missing item.) I have worked retail and healthcare, and I treat workers with respect. This staffer should not be in a public-facing role. I will not be going back to this store.

So I came to the UPS Store 1236 to do a return shipment on some shoes I ordered and had to return…read more The shoe company, sent me a pre-approved UPS label. So they are a National UPS Customer because they sent a pre-authorized label through their network to me. I show the clerk the label and say, "Can I email this to you to print and attach. Sure, that will be $2.00 for the label. I ask, why? It's policy, she says. But it is a label as part of a national shipping contract with UPS. Yes I know but you see we're just a franchise so it's for the service. Uh huh. Well I guess you have to monetize the piece of paper here and of course the email and wifi costs money to run and of course there is your time to fund this 5 minute segment. Got it. Then, wait for it, she says, "It's a convenience fee." Let me just say this. Nothing is convenient about this moment. Nothing. You have a national shipping contract with this vendor to handle their shipments. That's on your side of the line, not mine. I honestly don't care about the 2 bucks. It's just the abject absurdity of the moment. And dealing with someone who has just been given the party line on what to do without any logic whatsoever on how to actually take care of a customer. I won't be back because this is just beyond stupid, and I don't do stupid any longer.

It's a UPS store, but I feel inclined to bump up their star rating…read more I'm in this store 2-3 times a month, and the employees are working hard and are always polite. There's sometimes a short line, so I see them interact with other customers. A lot of the employees are wearing masks, and the door is propped open when weather allows. That's nice, even though I often don't wear a mask for quick errands like this. I try to, bc if employees are wearing masks I like to follow their lead. Tons of parking too.

We were so highly impressed by Minuteman's customer service! We came to them in a time of need, a…read moreloved one's passing, and quickly needed bookmarks & program inserts printed that day for a memorial service. They placed priority on getting it done for us, and we were extremely grateful!

From the owner: Looking for a printing and graphic design partner you can trust? Proudly serving Richfield, Edina,…read moreand the surrounding areas since 1990, our locally-owned printing shop offers a variety of professional services for businesses. In addition to general printing and copying, we offer digital and offset printing as well as custom banners and signs. For professional-grade business cards, brochures, flyers, invitations, & more, contact us today for all your commercial printing needs!