Crew was Amazing! Helped me get a return to Amazon that didn't fit in the box. It was a team effort! Kenny made it happen, and Aimee was supper helpful. Awesome team. Definitely recommend this ups read more

Even after three phone calls to reexplain a two-digit lot space number, still not delivered to the correct place. Sad.

Stopped by The UPS Store to get some paperwork notarized. They were busy with all the holiday packages, but we still received great customer service and were helped in a timely manner. Professional, friendly, and efficient -- exactly what we needed. read more

The UPS Store - Shipping Centers Near Me - Schertz, Texas

This is favorite UPS STORE. The he employees are well trained and truly understand customer service. The owners provide ample staff so you rarely wait more than a couple of minutes for service. If you have packages to mail or internet purchases to return, this should be your go to location. read more

The UPS Store - Check out counter - Shipping Centers Near Me - Schertz, Texas

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Horrible. I'm a paying customer w a PO Box and the owner decided to no longer accept USPS shipping for my eBay business.

Had a package to be sent from Amarillo so far it's been over a week and still no package. They said they delivered package and sent a picture. I'm not sure where they sent the package but picture is very clearly not my house. Next time I will use fedex or usps. Very disappointed in ups read more

My husband went into this store about 2 weeks ago to mail an important appliance. The following week, he went to check the tracking # only to see it was unable to be located using the tracking #. He called and spoke with an agent who sounded like they would work to resolve the issue, only to find out today, nothing had been done at all. He tried the tracking # again and the store associate also tried and she was unable to locate the package. She then quickly asked my husband to contact their customer service 800 like and he requested to speak to a supervisor. The importance to my husband was disregarded & the manager came on the line claiming he'd submit a lost package report to begin an investigation but this treatment my husband received was unacceptable. The reps were dismissive & unreliable. I would not recommend this store if you need your important matters handled. read more

I have used this location for many years. The two most recent trips were to return textbooks via prepaid Amazon labels. Granted, there is no real skill involved... But the staff has always been friendly, and we never wait in line for very long. Suits my needs. read more

Michael, Danielle, and Katie have great customer service! Outstanding and hard working!

Typically the staff is super friendly- Vanessa helped me today and she was quick and efficient- dissatisfied with Michael (assistant manager) as he helped her with replacing printing paper, another staff member asked if they needed help to which Michael replied -"no-focus on the line" which would have made sense if he wasn't adding to the hold up when the helper offer came from a staff member not currently working a register.. Michael always comes off as short and rude any time I've been in- five stars for everyone else- minus one for the manager. read more

The man working on Tuesday March 23rd 2021 in the morning at 8 am has 0 customer service skills. He definitely did not want to be there. He acted as if I was inconveniencing him. Never once even looked at my face. He needs a new job ASAP. I will try another location in the future. My labels were already printed so it's not like he had to do much to help. read more

Terrible customer service specifically the young lady with glasses. I was returning cable equipment and was told to return to ups. She told me the label was for fed ex and to take it there. Seemed like she just didn't wanna work. and I asked if I could still return it without paying for the shipping. She immediately begin opening my boxes and took all the equipment out and was tossed them into a mailing box very aggressively. Then when she was done, I asked if she could dispose of the boxes for me and she said very rudely that she would prefer if I took them myself. I didn't mind disposing of them myself, she was just giving very unnecessary attitude. Im only giving 1 star because I didn't have to pay for shipping. But other than that if you need to mail something, FedEx is probably better or just a different UPS store but never use this one. read more

Lazy staff who cant use UPS account number in a UPS store. Makes no sense and a waste of time to use UPS products. Its like a gas station with pumps that doesn't sell gas. read more

I have been in here repeatedly due to having to return textbooks back to Amazon, and I have never once had a bad experience here. The staff have all been exceedingly patient and helpful any time I came in, especially Stacey. You can look through my Yelp reviews, I don't usually call out workers by name, but her attention to customer service is off the charts. If you need to ship something, this is the store to come to. read more

Wait time much better than USPS but prices could be better. Great customer! read more

Always fast easy and friendly service! Can't say enough good things about this location and it's staff.

What a terrible experience. I went on the UPS website and used one of their business card templates to create a simple card to use for an event I was catering. I submitted the order and then received a series of frustrating calls from this store the following day. The person was kind, but very confusing. She kept telling me that the card was not printing properly and that I needed to recreate it in Publisher and email her the file. I tried to explain over and over that I did not create the file and simply used one of their templates online and therefore could not send a new file. She did not listen and constantly spoke over me. Finally, she attempted to print them and they looked terrible. When we picked them up we both acknowledged that they looked terrible and I once again confirmed with them that this was their fault as the template and images came from their website. They said they could fix it if they recreated it in store, but... wanted to charge me a fee to do so! Unbelievable! Needless to say, avoid this store. They have a manager that hangs in the back, putting their employees on the hook to face upset customers as they try and wring out another dime. It's incredibly poor business etiquette. I will not be back and will choose another store that actually wants to assist its customers vs. leaching every cent possible from them. read more

I go here all the time to drop off packages to be returned or shipped, but today was different. I just finished nursing school and am studying for my board exam and needed a bunch of files printed and put in a spiral for easy reference. When I came in, Cassandra greeted me and let me know that someone would help me with spiraling but happily helped me with the items I needed to send and offered to keep my ticket open to make payment more convenient, which I declined because of a line behind me. Matt soon came and talked to me about what I needed and gave me a few options to choose from, and in less than 15 minutes, I was on my way with 3 spiral-bound notebooks of reference material to help me with my exam next week. I CANNOT express enough how helpful, gracious, and completely professional they were. I always have a good experience here, but today was exceptional! THANK YOU! read more

These guys are great. They'll work with you on your project whether it be flyers posters etc in order to get you what you want for the price you need. Very attentive staff makes you feel like a valued customer. Don't be afraid to ask questions about your project here. read more

I stopped by here to laminate some posters and make some copies. Their laminating machine cannot laminate a standard size poster so save time and head to Office Max or Office Depot from the start because that's what they will end up suggesting you to do anyways. The copy machine messed up my copies but I ended up just paying for them anyways (9 cents for b&w). Fortunately they could be saved with my handy dandy pair of scissors. So just be careful cause they might give you an excuse saying that we put the original in wrong or something when we know we didn't.... read more

The young lady provided a service. She wasn't friendly. Very apparent she did not want to be there. I may try them again if it is convenient for me but not because of the service I received from the young lady that helped me today. read more

Excellent customer service! I've been taking almost all of my printing to them for years and they never disappoint. Even though it is a very busy store, they are super fast and accurate. The store manager Stacy personally checks on my jobs and Kim goes above and beyond to see things are correct. Very friendly staff. I like going there to see everyone! read more

Great experience. Customer service with a smile could improve

I was a horrible guest and didnt have my things addressed. I had to look them up and it took a few minutes. But they were very patient with me. And extremely helpful! I am so grateful for the smiling faces and patience. Tahsara was the best ever!! Thank yall so much!! read more

Awesome and friendly staff! They get everything done quickly and efficiently. They always get my orders on time. The employees are very helpful and make the experience pleasant. Good job!!! read more

Such an easy and pleasant experience getting double sided color copies on card stock for my business. Had such trouble at Office Max and FedEx before coming here hoping to get good help. Sara Cornejo was a life saver! Thank you!! read more

This location is awesome. The staff is extra nice and help me with all my needs. I couldn't be more pleased with UPS. Thanks a bunch.

Went to mail some packages today to another state. The price for one box was $65. They said they could not guarantee Christmas delivery and that we had to do it the 3-day select. I called FedEx gave them the box size and the weight, they guaranteed Christmas delivery until December 17th and there was only $30. I will use FedEx. read more

Fantastic staff very amicable and attentive! GREAT customer service! Had originally gone like at noon to have a gift package sent out to my girlfriend for a specific date, helped me with some of the details of the gift. Later on in the afternoon i come to find out i completely sent it for the wrong day, staff went above and beyond to accommodate my mistake and got it sent out and expedited! Thanks to all of you at this UPS! Keep up the good work, will definitely be acquiring my future business. read more

I went in yesterday to mail a care package to my husband who is deployed. It was a very small package of Father's Day gifts and was only 4 inches tall and 11 inches long. It was going to an APO and I was asked about which country it was going to, which I found odd. Anyways, after a few minutes they said my total was $130. I found this to be ridiculous, so I asked another worker to double check that this was correct. Someone else came over and said , yes it will be $130. I ended up leaving with my package. I went to the post office and they shipped the same exact thing for $13! I cannot for the life of me understand how they can charge so much more for the exact same thing. read more

Maria does a great job taking care of everyone. She is a fantastic multitasker. Always had a smile on here gave. I hate when I have to go to another UPS store when I'm out of town read more

This UPS store location is great! The staff is knowledgeable, efficient and cordial. The store is well stocked and well staffed. The staff is great at problem solving and getting the job done. Everything from copies to shipping back those pesky things that didn't work out for Christmas. Great to have them in our neighborhood! read more

Just had a horrible experience with an older man who obviously has no business working in customer service. I dropped off a package and was there to pick up 2 that had arrived for me. He had TONS of attitude and was so rude. read more

Extremely friendly and helpful. I showed up with two extremely large boxes that were already set up for shipping with preprinted labels from my company's corporate account. In other words, the store really did not make any money off of me. Regardless, they offered to help and even brought out a dolly to help me unload. Great customer service is always appreciated and I will be back for future personal needs. read more

I went in with a few very large and oddly shaped items and they got it all packed up securely for me! Pricing for shipping is absurd, but is also not at the discretion of the owners/employees-so I cannot rate on that. The customer service was stellar and this location's owner and staff are OVERTLY military friendly which I appreciated very much! I will use their packing services every time and I DO recommend this UPS STORE! read more

I wanted to give a special thanks to the staff at this location (Maria, Steven, and Kim). I showed up 20 minutes after closing to return some communication equipment for a pending move. Maria unlocked the door for my special circumstance of having to move the next day, and went out of her way to ensure I was taken care of. With all the frustrations involved in a DITY military move, this single kind act made a long week bearable. Thank you! read more

The manager & her staff are great to work with! They are always so professional & very efficient in managing the tasks I ask them to help me with. I tried to work with one of their competitors but the quality of their service did not meet my standards and I realized that UPS is the best place to go. read more

The average rating of "3" this store has is unjust. My family and I used this UPS store as a mailing address for three months. Every visit we encountered friendly, professional workers who were nothing but helpful. They helped us establish a PO Box from Virginia back in June without a hitch and we were glad we chose UPS #3403. Thanks again for the warm welcome to Texas!! read more

The best UPS experience. I am in the middle of a move and Maria and her staff at this location were nothing but helpful!!! You ladies made a stressful time so much easier! Thank you for everything! Highly recommend for anything office and shipping needs! read more

It all depends on when you go and who is working that day. I went in on a Saturday to get some shipping information. The young lady was so pleasant and helpful and knew exactly what I was needing to do. I went back on a Monday, and another lady waited on me....and it was like I was talking a foreign language. She did not listen to me or what I was there to do. She was asking people in line, in back of me what they were there for, faxing things for a man who was 4th in line, instead of giving me her undivided attention. Rather than make all those nice customers wait because she couldn't stop and listen to what I needed.....I left. Why bother. How can one person be so helpful, and another be clueless? read more