Antonio Costello (the owner) demonstrates the pinnacle of customer service and professionalism. He was helpful, knowledgeable, personable and courteous. I drove to multiple locates, unable to receive the assistance I needed until I reached store #4373. Mr Costello and his team are top tier! read more

horrible service from the location at the Forum! First of all they tend to not have multiple stations open and only like 2 people with lines of guests on many occasions so you must wait 20 mins or more. i went today to do returns and was greated by the owner Antonio who procedeed to say if you have Amazon you can use machine and there was nobody there when I arrived and I said no I would like to wait for agent! He proceeded to say I paid 2000 for that machine! I said sir I have a choice don't I and then he said ok but lots of people us the machine. I just dont understand nor have time for people who don't want to provide customer service to their guests! I'm sorry but there are many UPS stores and customers have choices on shipping their packages! The Schertz location is outstanding with normally 4-6 customer service reps at all times working not just standing around! So got to applaud the owner Mr Fernando for making sure all his guests are taken care of quickly! read more

So beyond me why 1 print of 1 piece of paper is $2.50 ? That beyond ridiculous coming out to almost $3.00 never again. In Alamo heights and most stores it's $1.00 . I know these are all separately own but gosh this is steep. And my receipt also says email not print ? read more

The UPS Store - Receipt for one copy - Shipping Centers Near Me - Selma, Texas

I recommend this store because you can return, Amazon, Tik tok shop order,send packages domestic and international. There is some service you can Do it yourself like return your packages. That Sunday afternoon the agent was in the back and waited like a good 5 minutes before I got served. read more

I normally don't go to this UPS Store, but I was in the area and needed to drop off a pre-labeled package. The box just needed one small piece of tape to be sealed--something I've never had an issue with at any other UPS location. The manager (or owner), Antonio, informed me they charge for tape, which was surprising, but even more disappointing was his attitude. He was incredibly condescending and unprofessional, speaking to me as if I were an inconvenience rather than a customer. Instead of explaining their policy in a respectful way, he chose to belittle me in front of others. The whole interaction felt unnecessarily hostile and uncomfortable. For comparison, I usually go to the UPS Store off 3009, and the difference is night and day. The staff there is friendly, professional, and always willing to help. They offer tape, bags, and excellent service without hesitation. I'll absolutely be avoiding this location from now on. If you're looking for good customer service, I recommend making the extra drive elsewhere. read more

The employees in this store are very polite and really helped me out ten fold! I really. Want to thank the manager Antonio and the entire staff at this store for all of their help when wrapping my items for shipment! :) read more

I needed to have bulky military bags sent off to my husband overseas. I am so used to flat rate boxes at USPS, that I was stressing out on how to mail out these items. My mom suggested I go to the UPS store so they can help me find the best way to ship everything off and actually package it for me. Carlos assisted me with finding the right box and walking me through options as far as shipping goes. I appreciate him taking the time to show me my options before he started taping anything. The whole process was completely stress free! Thank you Carlos for making what usually feels like a stressful experience for me and shipping these items overseas. You were efficient on time and very professional! read more

Ruby was amazing! I had so,SO many things I needed to return to Amazon. I had never returned anything to Amazon before & I'd procrastinated but Ruby was there to help me w a big smile on her face (hiding under her mask but I knew it was there.) Ruby made it so easy for me! She didn't make me feel like a bother at all. She was fast & friendly. I'm sooo grateful that she was at UPS to help me! UPS is lucky to have her! Thank you so much for all of your help Ruby! I hope you see this comment one day! You deserve to be recognized for going above & beyond! read more

Service is awesome here. So friendly and the staff are attentive. Ruby helped me and she was so sweet! Definitely coming back here again. Also very fast service! read more

This UPS store has always been super friendly and helpful. I come here to drop off my Amazon packages and they're always very quick with it.

This store is so great and incredibly helpful. Not only did they take extra effort and time to assist me with my return, they were patient and very kind. I will definitely continue using this store in the future! read more

Carlos Castello was an amazing young man, he was very professional and knowledgeable about several services that I had multiple questions that needed to be answered. He went above and beyond to help me with my return and was super friendly. I will definitely be returning to the store. Thank you again for the great customer service. read more

Tried to drop off packages. One lady is super slow and the other was having an extended conversation with a lady she was buying tamales from. Customer service is always lack luster here. Recommend going to the one on Naco instead read more

They are ALWAYS so helpful when I come in....sometimes my returns are so difficult and frustrating so it's nice they go above and beyond!

6 Stars!!!! I called 5 minutes to close needing a notary and they waited for me after hours and stayed an extra 30 minutes. Extremely friendly and helpful staff! Nice clean, renovated store! Thanks!!! read more

Please avoid this location. Staff is quite slow. Also, I came to return something that said FREE drop off, even free for them to print my label. Sharon the mgr had me forward the label from my return to print. She also failed to tell me this would cost me 20 cents to print the labels and papers. A heads up would be nice. Absurd. I know it seems petty for 20 cents but it's about the poor customer service. If you can't print it for free, don't advertise free drop off. I could have printed at home for free. read more

Never had an issue here, friendly employees, quick service. Good business, 5 stars. 100% recommend

I've never had a problem with this location, the ladies who run this location are always quick and friendly, but today Sharron, the store manager, was rude, short, and beyond slow at customer service. It took her over 20 minutes to finish helping 1 person and then she kept ignoring me and helping other customers. I was in the store for 30 minutes. I will never be back to this location. read more

Long story short. They helped me get out of a scam and retrieved my package for me asap! Thank you to Sharon and Carlos! Honestly never do yelp reviews but they were life savors. Thank you for everything! read more

Customer service sucks at this ups store in the forum. The people there were not helpful at all.

I needed a passport photo, they advertise that they do passport photos, it even says it n a big over head banner - Passport photos here! Then the lady says sorry we don't do passport photos here they are too much of a hassle for us.... "welcome to pop copy....now that's poopy!" (Dave Chappell) read more

I have never used any UPS Store around the USA that has given me better service than this UPS store. I was served by RUBY, who was truly magnificent. She completed shipping directions for two packages being sent to Georgia. She did not simply create the paperwork, but she continually was asking me specific questions regarding when I wanted the packages to arrive, giving me every option I had on each item. Throughout our entire conversation regarding what I was sending, RUBY was personable, kind, and tremendously knowledgeable of the UPS operations. She quoted me specific times for each item to be delivered, one at 10 AM and one at 2 PM the next day. Believe it or not, but both packages were delivered EXACTLY at the time stated. How could you ever get better service? RUBY is a true asset for UPS, a woman with an exceptional understanding of how the system works, and with a true customer service approach to her job. RUBY DESERVES RECOGNITION for her professionalism and her customer service excellence. UPS could not find a better employee. I left the store with total confidence that my "critical" packages would be delivered as I requested. Thank RUBY for her professionalism! read more

Manager is extremely rude and has 0 customer service skill.

Bad service. The manager didn't know how to prioritize what she was doing...I left without sending my package and won't be going back

The staff at the store is incredibly unfriendly and unhelpful. I walked in the door with a large, heavy package and they just stared as I tried to bring it to the counter. They were very frustrated and rude in explaining different shipping options. My clerk took care of another customer while getting my shipping label printed because he was, "a regular." Ten minutes later, she finished my label. They are curt to my family and clearly hate their jobs. I will never return to this store. read more

The energy in this place is so heavy. It is worse than going through airport security. The manager there is mean and treats the staff poorly. read more