Antonio Costello (the owner) demonstrates the pinnacle of customer service and professionalism. He…read morewas helpful, knowledgeable, personable and courteous. I drove to multiple locates, unable to receive the assistance I needed until I reached store #4373. Mr Costello and his team are top tier!

So beyond me why 1 print of 1 piece of paper is $2.50 ? That beyond ridiculous coming out to…read morealmost $3.00 never again. In Alamo heights and most stores it's $1.00 . I know these are all separately own but gosh this is steep. And my receipt also says email not print ?

You won't be disappointed when you make the UPS store on Kitty Hawk your "go to" store. The owners…read morecreate folios for my guests, do all my printing, send special occasion cards to my real estate clients and so much more. I highly recommend reaching out to Lisa and Kevin (owners) to see how they can help out with your business goals. Mary Eddy Realtor

I've been using this for my mail for about 3 years and in that time they removed 24 hour access,…read moreand renovated, making the inside of the store smaller. Luckily they haven't raised the prices for my service yet. They're OK, but not what I originally signed up for.

This review is solely based on first impressions and customer service quality. I was hoping to…read moredrop off my "Amazon" order. I was picking up some dry cleaning next door. I saw the "UPS" sign in the window and assumed that they would be able to take care of a simple scan and hand off. But apparently, this location does not take "Amazon" returns. Well, not every package handling service can do it all. The staff seemed to only be one person, and her name is "Valory". She was very polite and friendly. Though she said she couldn't help, but she was able to direct me to the nearest UPS which was near by. So thank you very much, Valory.

This is my go to spot when I'm sending ANYTHING out. I used to go to the FedEx down the road and I…read morenoticed it would take a bit longer to get my packages mailed out. Service at the mailing spot is extremely quick. There's never a wait and my packages typically send out within the same day!

Crew was Amazing! Helped me get a return to Amazon that didn't fit in the box. It was a team…read moreeffort! Kenny made it happen, and Aimee was supper helpful. Awesome team. Definitely recommend this ups

Even after three phone calls to reexplain a two-digit lot space number, still not delivered to the…read morecorrect place. Sad.

I come to this store about once every month for Amazon returns and Jenny and Michael are fabulous!…read moreThey are friendly, welcoming, helpful, and kind. I absolutely love Jenny's "Hallo queen" Jeep in the parking lot! They make my visit so much easier and kind of fun I'm a nurse and typically when I come by it's after I got off of work in the morning and they get me in and out very quickly and with a smile and a laugh.

Great store. Service was great. Timing was awesome I was in and out very quickly. Employees worked…read morequickly and efficiently as it seemed they all knew exactly what to do. I had to return a router and they did very good work not only with me but keeping the flow of customers going. Over all worth it to stop by this location. Will definitely be back in the future.

The staff here are fast and friendly. I shop Amazon a lot so they see often when I have to return…read morethings. They're also great for shopping things and figuring out what box you need

The staff here are very friendly and helpful even when the lines get long they do their best to…read moreaccommodate. Been here many times! Amazon, prints, notaries so I know I have an odd schedule so I appreciate the location and also Sundays and so shout out to Elicia for all you do!

On this observed New Year's Day Monday 02 Jan, I was lucky to find this store open... as the two…read moreclosest to me were not. Yes, I did drive a few miles further, but I was able to take care of my business and that's what is important. The line was long, almost out the door... but let me tell you, these guys and gals were rocking in the front and in the back... so much so that I had to write a 5 star review. Jasiel was my cashier according to receipt at 2:42pm. I had to faxes plus an Amazon return. He had two positions open, and another guy had to positions opened and they just went back and forth to each customer rolling them out quickly. Thanks Jasiel at UPS! Happy New Year!

Unfortunately, this is the only store in my area so I have had to use it several times. The female…read moreowner and the associates are very friendly work quickly and provide great customer service. I have dealt with the male owner now twice unfortunately I do not remember his name, but he very clearly stated he was the owner so I'm sure he knows of this interaction. Both times I can specifically tell you that this man is rude and gets loud when all you are doing is bringing up either a question or directly what the email instructions say. I just left the store and he raised his voice at me because I told him that the email states if you are not the addressee , you must provide the tracking number and he argued with me about the law and not being able to release packages to the individual named. Which I understood but I was TRYING to tell him the confusion the email creates but that man just likes to argue. On top of that he is just plain rude. Need to remind myself to not give that kind of person business. And for reference the initial interaction I had with him was a few years ago, and I told him that my email specifically stated that a paper needed to be in the package (so I printed two packaging slips) and at that time again he raised his voice and said no it doesn't and threw it away in front of me. He obviously believes as the owner he can yell and treat people however he likes. And I know you're going for read this, I was just trying to tell you what the email instructions say, there's no need for you to be the way you are. Obviously you have control and anger issues. I never raised my voice at you and it's obvious you've done this to others. I hate to say this but I guess I'll have to find another store to use, even though I have used this store so many times. I will advise my family and friends to do the same . Two stars for the female owner and other employees, especially the ones who greet me every time I've walked in. If you don't believe me go to google!!

This is a well run outlet of the UPS Store. While the traffic in the area is always heavy, nearby…read moreparking is easy and the store employees are very helpful. I've both picked up and posted packages here, and will do so again. Kudos to the management for running a tight ship here.

I went in today to get some PDF files printed from my thumb drive. I was initially told it couldn't…read morebe done (although I've had this service countless times in the past). I left a little perplexed, these were straightforward Adobe PDF files. I called the store back and got clarification that it could be done. Jacob for the save. There was another young man that initially tried to print and couldn't so maybe a little extra training is in order. Otherwise this store has plenty of resources to handle you printing needs, picture products, notary services and even offers mailbox service as well. All services are reasonable priced.