I come to this store about once every month for Amazon returns and Jenny and Michael are fabulous!…read moreThey are friendly, welcoming, helpful, and kind. I absolutely love Jenny's "Hallo queen" Jeep in the parking lot! They make my visit so much easier and kind of fun I'm a nurse and typically when I come by it's after I got off of work in the morning and they get me in and out very quickly and with a smile and a laugh.

Great store. Service was great. Timing was awesome I was in and out very quickly. Employees worked…read morequickly and efficiently as it seemed they all knew exactly what to do. I had to return a router and they did very good work not only with me but keeping the flow of customers going. Over all worth it to stop by this location. Will definitely be back in the future.

Conveniently located in the Thousand Oaks Shopping Center (and directly next to H-E-B), this UPS…read moreStore warrants a visit as it offers many useful services and is staffed by courteous, helpful employees. While not being as large as a full-fledged FedEx Kinko's, I like that I can pick up a card from H-E-B or the nearby Hallmark store (also located in the shopping center) and then mail it out via the UPS Store. I also do quite a bit of online shopping, and if I need to return a purchase via UPS (as often required by online retailers), then I can easily drop it off at this location. Even if your package has a pre-made label with the cost of shipping already covered, employees at this location will scan the label and provide you with tracking information and a printout acknowledging the drop-off with the store. As mentioned before, this location also offers a number of services such as: notary services, key duplication, printing, mailboxes, and moving services. They also have plenty of moving supplies, boxes, stamps, and even cards available for purchase. While I wish that their morning hours were slightly earlier (by 8:30 most people, including myself, are required to be at work by that time), I do like that their evening hours extend to 7:00 P.M. All in all, between the conveniences offered and the friendly staff, I am happy to do business with this UPS Store location. Side notes: Locating a convenient parking spot, especially if you have a number of packages to carry, can be difficult during peak hours as parking is shared with H-E-B and other stores' customers. There are a couple of 15-minute parking spots located near the UPS Store's entrance, but again, they are quickly nabbed by other customers. This location is closed on Sundays.

Had a small envelope to mail regular USPS postage. The clerk put it on the scale and immediately…read moresaid $15. I said I just need a couple of stamps. I knew it couldn't be more than 2 stamps. I left and went to the Post Office and was charged .78 to process. This is the second time I have been quoted an outrageous price. The first time I thought the clerk must be new and doesn't under the pricing so I left. $15 must be the standard starting charge to mail an envelope.

I recently got a virtual mailbox through this company and they are the best. They were very…read moreresponsive and answered all my questions before I made a decision. Their price is very competitive and I would not hesitate to use them for all future mail needs.

I picked up mail here a couple of times. The lady that works here is super friendly and helpful…read more Anytime I schedule pickups etc., everything is ready for me when I arrive.

Very new and nice inside. It seems they can do whatever you need. I had to fax some forms and…read morewhile a little pricey it was worth it. the gentleman explained it could take a while faxing to the government but it was fairly quick. I also dropped some items off for my daughter to return to Amazon - you can just bring in the item itself and they take care of packaging - it was perfect!

Day after Christmas returns had to happen. We had several to return to Amazon. We find it very…read moreconvenient now that UPS has partnered with Amazon to accept returns with no need to box and label anything. This particular store is fairly new and is really close to us. It is a really small UPS Store being 'inside' a small pharmacy. They only had one employee working the counter and since it is so small it may never have more than one, even on a very busy day like the day after Christmas. Even with only one person things weren't slow if all you have is an Amazon return. They had a ton of boxes for return and were running out of room. So if you go be prepared to wait a little due to staffing. I can't speak for the shipping costs as all we had was a return. Glad to have this little store in the neighborhood for our Amazon returns.

Crew was Amazing! Helped me get a return to Amazon that didn't fit in the box. It was a team…read moreeffort! Kenny made it happen, and Aimee was supper helpful. Awesome team. Definitely recommend this ups

Stopped by The UPS Store to get some paperwork notarized. They were busy with all the holiday…read morepackages, but we still received great customer service and were helped in a timely manner. Professional, friendly, and efficient -- exactly what we needed.

This location is always quick and helpful. Angel is so nice and makes my experience great and easy…read moreevery time!

I frequent this store regularly and find their services A+. While parking can be a challenge the…read moreteam at the store is very helpful and professional.

I have several UPS stores near me but this is my go to…read more I use this store a lot and the staff are always so nice and friendly and no matter how busy they are, they make a point to acknowledge every customer and let you know they will be with you as fast as they can. The staff at the 1604 Costco and Bulverde toad locations are always rude but these folks are so nice and so helpful. They take my USPS and UPS packages and everything arrives where it need to be on time. Great UPS store !

I had a very frustrating experience with customer service. When I initially approached the front…read moredesk, I asked the representative whether I needed to purchase tape for my return. My question was not answered, and I was left without clear guidance. After completing my first return, I had tape ready to purchase for the next item. At that point, the representative informed me that I would be charged for tape. I explained that I had already asked about this earlier and had not received a response, but my concern was dismissed, and he continued with the charge without acknowledgment. The lack of communication and disregard for my initial question made the interaction feel dismissive and unprofessional. It ultimately led me to take my business elsewhere, as it was clear that customer service was not being prioritized.

I don't know why this place has such a bad rating, these guys were SUPER helpful and nice and went…read moreabove and beyond their job description to help me. I had kind of a complicated request for printing on card stock and they helped me like it was nothing, i was so appreciative of their help and great attitude. Right before going to them, I was at the FedEx down the street and they were absolutely terrible, these guys made me forget all about it by being super professional and nice. If you need to print or ship or anything that the FedEx down the street can do, come to these guys instead.

Worst customer service. All employees are rude and unfriendly. Would gladly drive to a further…read morelocation to avoid this place.

I've had to use this place several times now. They are fast & really friendly. They get me in & out…read morein no time. Parking lot is tight but all & all I've had great experiences here.

The owner is very cordial and works diligently to pack your packages well and send it the best way…read morepossible keeping your budget in mind. My mother died recently and cleaning out her kitchen and desk I had a lot of paper that need to be shredded and personal items that needed to be shipped to my home in Dallas and they did a great job with that.

We took seven pieces of IT gear (switches, Cisco phones, etc) to be packed and shipped today…read more9/12/22. We were helped by a very friendly and accommodating young person named Ervee, sorry if I spelled your name wrong! Ervee made suggestions regarding the size of the boxes to help consolidate and save on costs. Ervee has a lovely disposition, patient, kind and helpful. It made a chore feel less like a chore and more like an enjoyable stop during our day. Keep up the good work Ervee, you were a joy to work with!

Brought a QR code that fedex emailed me saying that they will pack and ship and label my Google…read morefiber equipment for me. Get there and the lady tells me that I will have to pay for my packaging myself even though I had an email saying they would take care of it. The lady at FedEx tried to tell me we answered the wrong questions when submitting our equipment return request and we had the wrong QR code... it was the one that supposedly said we didn't need FedEx to pack it. there were no questions we had to answer when submitted the request to return equipment and told her as much. Clearly, she doesn't know what she's talking about. If the first thing she said was not a process we had to go through. Also, if a email from FedEx directly tells you you do not need to pack it and they will pack it for you and doesn't say there will be additional charges or anything Then that should be honored. Irritating