So I've shipped 50+ pairs of shoes through this ups store within the past 3 months or so. I go there today with a single pair of shoes and ask to purchase a box. The dimensions are 14x10x8. I've paid roughly $6 a box every time I've come here (still on the high side but convenient). Today I get a price of $13 for a box to ship the shoes. I ask if she is mistaken and asked her co-worker and he goes uh yea that's right. Clearly the help needs help. Stay away. read more

Had no clue I would be completely taken advantage of by sending an email to have them print 2 black n white copies of a single page document. Being charged $1.99 for computer usage FedEx office doesn't charge this at all I will never use ups again read more

I had one of the best experiences at the ups store in santee. Brandy was so helpful she took her time and saved me money!!! I recommend visiting her for any of your ups needs!! Thanks a bunch!! read more

Tyler was great! He was knowledgeable and provided efficient service for our packing and shipping needs.

This store is awesome! I had to get some papers printed from my email and then notarized. I had no clue what I was doing for the notary and they did an awesome job of explaining each step. If I wasn't just passing through they would for sure be my go to for all my business!! read more

This store is the worst. Walked in and there were only two other people in there. The lady up front (she is the one front and center in their picture) did not even look up. The person she was helping was just filling out forms so it did not look like she had a lot going on. No smile, no welcome, nothing. Very rude person. I will not be going back. I told my husband about the experience and he knew exactly who I was talking about. Said he went to drop something off and waited at the store until 9:15am. Store is supposed to open at 9am. Said the lady was late and the were people waiting outside the store. She didn't even apologize. Sunshine needs to find a new happy place if this owner wants to be successful. read more

This store has failed to give me all my packages at least twice. It's failed to sign packages in at least twice. It even game me 2 pieces of somebody else's mail. And now I'm standing outside for 30 minutes while they "clean and organize." I left work to come here, and they're closed in the middle of the day. I don't know how long they've been closed; somebody who left and came back said they've been closed 2 hours. read more

I m giving this location a 5 stars, they always have good service there. I went last week and a women named Brandi helped me and she was the very best, I mean it. She went above and beyond, cutting and resizing my box and with a smile on her face. She truly had an amazing customer service ! She should be training others that work in retail because they are often very rude. Thanks Brandi you were awesome ! read more

The guy who took my pictures wrong n couldn't refund my money saying if I have receipts which they never did cause I pay with cash $10 that's it, I ask to speaker with the manager he said he was the manager, I will never take mY passport out in this ups store n will never recommend it to anyone read more

Thank You Hailie for the 5 star service......You are a ray of sunshine, on a other wise cloudy day. Will always chose UPS Store over USPS if given the choice. read more

I came in to UPS tonight just to return furniture it's taking me one hour after the store closing and David here help me for 2 hours total w absurd Amazon issues... ridiculously amazing store and employee in Santee on Mission Gorge. read more

Elizabeth was very friendly, knowledgeable, and professional! I had only been to the UPS Store once before when I needed to ship a specialized item. I will be using UPS Store #4287 in Santee for All my faxing, printing, notary, postal, shipping, and business service needs. Thank you, Donna read more

I paid extra to have my package insured, in October, it is now almost March! They are still ' working on my claim'. I have plenty of pictures and documentation. I have not seen a penny. They damaged my insured package, and they won't pay for what they broke. Now they haven't responded to my texts, and are ignoring me. It just seems like they give you the 'run around' in tell you lose patience, and give up.. Worst customer service, and experience I have ever had. Waste of time and money. Never go here. read more

I came in to do an Amazon return yesterday and elizabeth was able to help me figure out how to start the return as well as what to do next time. The line was kind of long when I first arrived but she was multitasking with other people that were constantly coming in and out while I went through the options on my phone. Great job and friendly service! I'm definitely coming here again!!!!! It's worth the wait! read more

I always mail/ship packages from UPS and they are always good and super fast like for ground it gets there in less than 3 business days usually. But sometimes when during shipping I've been told my stuff has been a little messed up when it arrived to its destination. Other than that always friendly customer service, quick and helpful. read more

Unbelievable customer service. I was able to find the managers private cell phone number when I had a shipping emergency and he just helped talk me through my problem with professionalism and the best sense of customer service I've experienced this year. I felt very well taken care of. Just the fact that I could text and call a manager who bent over backwards to help me (and for $120 cheaper than their competitors) was very reassuring during my emergency. They shipped me the item I forgot while rushing to the airport and it arrived at our hotel in less than 24 hours. All for over 100 dollars cheaper than their competitor. I'm super thankful to the staff and the management of this UPS store. read more

Couldn't be more happy with the service and product I get from the Santee UPS store. Needed some banners made and they had them ready for me in 4 days! When I picked them up everyone was so friendly and Cory was right on it! He even printed a file I needed without hesitation! So stoked to have such a dependable business in the area! read more

I am a frequent flyer at this UPS store location, and while shipping a birthday present to my granddaughter yesterday, I was surprised at the wonderful personality of Jasmine and the terrific service she provided me! She was very helpful and efficiently got me what I needed and got me back on my way in no time! She's a gem and I look forward to her smiling face on my next visit! Thank you Jasmine! read more

Brandy helped me open up my box, remembers me when I come to pick up a package, and has always been super helpful with any other needs. This store is SO much better than going to the post office. Thanks for always being helpful and professional, Brandy. read more

I came in just before they closed to ship a package. Most places are kind of rude when you walk in close to closing but these guys were awesome. Richard helped me package my shipment and print the label. All right before the end of his shift. Thank you! Will be returning for the rest of my UPS / Mail needs. read more

I brought a very sentimental mirror in to be packaged and shipped. I asked them to pack while I watched because I felt worried. They were all very nice even though very busy. I would like to acknowledge Brandi, the manager (or maybe Brittney was her name- sorry!!!) anyway she was extremely professional and wrapped like an expert. The two young guys were also very friendly. Now I know I can rest assured that they pack very well and carefully. I will definitely go back for any future shipping needs. Great job!!! Thank you! read more

Very busy store, but efficient as heck! Usually even with a line I'm in and out in minutes for my shipments. They'll also print out prepaid labels for you through amazon/chegg/etc. I reccomend this store! read more

The UPS Store is great and has helped tremendously with my small business. The staff are very attentive, accomodating and greet me by first name basis every time I visit. They provide services for all of my business needs including shipping, printing, fax and 24 hour mail box service. I am very grateful for the Santee UPS team, for the quick and amazing service they provide. Thank you read more

Kenzie was Awesome! Had to call my boyfriend because he forgot to send one of the return labels and she was very patient. I will be coming back here for all my Amazon returns . read more

Great service. Staff is helpful and very polite. I got my papers printed and sent overnight and everything took not more than 10 min

The staff here is always friendly and EXTREMELY helpful. Always a stress free/ hassle free experience. Thank you all SO much!

I appreciate my call today 7/21/2020 at 3:42pm Parker answered the phone and was most professional to assist me I know Customer Service after being retired from Kaiser with 35 yrs and retired now for 11 years I wanted to know if my address and apartment number will show for the delivery driver since online it only showed city and state I was advised to call UPS 1 800 Corp Customer Service for information and assistance when I called there next the female on the line was super and finalized all my questions and reviewed the details for me now I know the driver has everything needed for delivery I also appreciate sign on to UPS for tracking and confidentiality for the customer I rate your 2 staffed employees at 100% satisfaction. Thank You UPS Store #4287 read more

Went there last week to ship something. Had 2 customers ahead of me. Waited over 20 min without even being acknowledged. The clerk was helping a gentlemen with a huge stack of paperwork that I'm assuming needed to be notarized. I understand that they only had one person working, and he was quite busy, but here are a few suggestions, either hire another clerk, or train your clerks to look up at the customers when they enter the store and just say "hi, be with you as soon as I can", or "sorry for the wait", anything besides pretending you are not standing there. Even the customer being served apologized for the wait! read more

Jesse was absolutely wonderful today! His communication skills are great and he really knows how to keep a conversation going. It was like talking with a good friend. I felt very welcomed. read more

We love coming to this store, we have a mail box, ship all our packages through them, they have everything from printing to copying. They are always happy to assist you. Brandi and the staff are friendly, knowledgeable and professional. We highly recommend this store. We shopped the rest and this is the best! read more

This location and the peeps inside are super fun! Great personalities and they made my shipping easy! I wasn't even sure what the options for sending my package were, and was feeling silly asking for help. The two behind the counter helped me quickly and with the cheapest option as well as packing my box! Get to know the team cause they are unique and personable! read more

Super impressed and pleased with the customer service and knowledge of Brenda!! She pretty much prevented me from a $150 charge. Thank you!!! Store is clean and organized. read more

On Saturday 9/1 at 0900 the store was not open yet, then at 0907 I was let in the store to watch the guy open the store and get dressed for work, no, "excuse me for being late", nothing, a lady walked in and said hello and he ignored her. I asked him if he was the owner because it must be nice to have a job and be so flexible. Then he quoted me an astronomcial price of $73 for a light box which USPS shipped for $22. I have not used this business much, but you can be sure I never will again. there are 3 other UPS stores a short drive away. read more

The lady who works the front has been here both times I've had to return something. The rating isn't based off of her, she is great.. but they never have someone helping her. She is always by herself in the mornings and both times the line has been out the door. Not a convenient/easy drop off location. read more

My wife went in today to ship a box to Rancho Bernardo. $25 later, the box is on its way. Here's how the fleecing pencils out: 20x12x12 box $5.11 (box) 20x12x12 mat $4.28 (popcorn) 20x12x12 serv $5.80 (guy puts peanuts in, tapes ends of box) $8.46 Shipping Total : $24.50 OBVIOUSLY, the guy putting the peanuts in the box and taping the ends makes aroundt EIGHT HUNDRED DOLLARS per hour to justify that gouge job. My wife is from overseas, and this outlet took TOTAL advantage of her to squeeze out a few extra dollars. WILL NEVER USE THESE GUYS AGAIN. ROBBERS. read more

parking spot open right in front.... no line! super friendly lady welcomed me from the desk! she was super nice to my two year old son.. asked if he wanted a lollipop... I needed to expedite something to the east coast next day air.... she took care of everything!!!!! super friendly clean store... good service... good company....service with a smile and she explained everything.... this is for sure my shipping needs place from now on!!!! STAT........ read more

As soon as I walked in, Jasmine was extremely friendly and helpful. I had no idea what size box I would need to send my Christmas gifts, and Jasmine was patient and informative. She also helped find me the best option to get my military boyfriend his presents before Christmas. Thanks for your help Jasmine, it is much appreciated! read more

I am so impressed with the customer service I received. I needed some tiny stickers printed with our license number for the company I work for and Haley went out of her way to make it happen!! Not only did she make it happen but she took on the task like it was as important to her as it was to me! She communicated with me through the whole process and the turn around was so fast!!! I truly haven't received this wonderful of customer service forever.. if ever! Thank you so much Haley. We will be bringing ALL of our business to you and The UPS Store in Santee. I will also tell everyone I know about this awesome experience! read more

Cory was really super helpful. We had some stuff we needed printed, and our printer was out of ink. Also, we had a couple of textbooks we had rented that we needed to package and ship back. He was really efficient and nice, and he even told us about a packaging option that would save us a few bucks. Then he offered to package our books up for us. We were in and out of there way faster than we imagined, for cheaper and with excellent service. I did not expect to be writing a review after a trip to a UPS store. But, we were really impressed. read more

I have now come in here for small copy job (5 copies of a printout), a print job for 250 business cards, and recently I setup a mailing box for a new company. Each time I felt like I had the staff's undivided attention and was their most important customer...despite the fact that the first job was barely over a buck when the register rang me up. that is always a good gauge for me This store is not near my house, but my business takes me here several times a month. I feel I now have a home away from home as more business needs arise. Thanks for the good experiences. I felt compelled to create my yelp account just to express my appreciation. read more