I honestly have never left a review anywhere before, but I felt I truly needed to for PostalAnnex+…read more#241 in El Cajon. I walked in after spending an entire day dealing with a complicated situation that I couldn't resolve on my own. I was exhausted, frustrated, and honestly not sure if things would even get finished that day. From the very beginning, the staff here treated me with genuine care and respect. Instead of brushing me off or giving quick answers, they took the time to fully understand my situation, looked into details that were not even their responsibility, and patiently worked through everything step by step. What stood out the most was that they went far beyond what was expected. They didn't have to make extra calls, research additional information, or stay involved until the very end--but they chose to do so anyway, with kindness and a positive attitude the entire time. By the time I left, something I had struggled with all day was completely resolved, and I felt nothing but gratitude. If you're looking for a place where people actually care about helping you, not just completing a transaction, this is it. Professional, thoughtful, and genuinely exceptional service. Highly recommended.

I have come here a couple of times to get documents notarized. The service was quick and the people…read morethat helped me were friendly.

Phoebe is the sweetest and kind person ever. She helped me deliver an iPad from CA to TX. She went…read moreout of her way to cut up a card board to protect the iPad screen for me she's such a blessing. The business is chill and I can even send my AMAZON RETURNS here. They also started a Pokémon mystery card dispenser. It's in El Cajon so easy to get to and Phoebe always helps with whatever you need. Great service and great air conditioning lol I'm a fan. :)

Phoebe is AMAZING! She was so helpful with my shipment and she was able to shop Al the different…read morecarriers prices so I don't have to drive around and get quotes. I can't imagine going to any other post office or shipper ever again! THANKS PHOEBE!

Always excellent staff who work as a team to ensure quality packaging. UPS does a great job. The…read moreSantee store is highly regarded. If you're a Vons shopper, this location is close by. The staff here is hard-working. They do their best to accommodate shipping requests. Additionally, they help customers with Amazon returns. The staff is super patient. The store has self-return stations, too. The staff are wonderful people with the best attitude. Never a bad day at this store. The staff runs the store efficiently. They deal with the public in the most professional way!

I like that they have 2 self checkouts for Amazon. I also like that they don't mind helping you if…read morethe self help is full. They get busy but are efficient. Joyce is very helpful and knowledgeable. Opening and closing are the busiest times I have seen. The guys there are always friendly and smiling. This is a convenient location. They are also Always Open! Even on Sundays!

My husband uses this place for a real estate business, using a virtual mailbox. He gets loads of…read moremail and the owner, Maria, and the staff are very friendly and remembers him so it's easy to retrieve his mail. The service is quick and efficient and priced just right. The parking lot can be busy, but there is reserved parking just for the store.

Staff, owner are always very welcoming and helpful with your needs. They offer notary services in…read moreaddition to P.O box rentals and a great assortment of gifts. Lovely little shop.

These people are awesome! Set notary hours, affordable and quick service. NICEST people ever…read more HIGHLY RECOMMEND!

A place where you can actually just get one or two copies or printouts from. They do not only do…read morelarge orders. Staff is polite too

I did a lot of damage before halloween and i kid you not had 20 separate returns to do. Dave was…read moreamazing, patient with me and my craziness and helped me get these returns taken care of. i VERY MUCH SO appreciate him and everybody i've ever dealt with in this place. Everyone is so sweet and side note the music is also always great. highly recommend :)

This location does not get very busy very often. When it does have a line, the workers move quickly…read moreand get through the line very fast. Returns are very easy here.

Like other clients I can't Express enough gratitude to this family run small business!!!…read more They helped me tremendously to fight FedEx over a damage claim ( arrived to my buyer with package incredibly beat up.... even with 4 FRAGILE ITEM labels on all sides !! Bob and his wife so professional and FAIR in taking care of their customers!!!! It was a pleasure to leave a tip in their so- cute son's college fund tip jar !!! Look no further than this great business for all kind of critical services!

A great local small business- able to do photos, copies, postage (express, package items, fragile…read moreand etc), notary and live scans. While notary and live scan services are on walk in basis, I would highly recommend calling ahead for availability on those services especially if you are on a time crunch. I stopped in on a Friday am around 10:40 to get a live scan done for a license renewal. I also got forms printed, the staff had me email them what I needed printed. They were friendly and prompt. I did have to wait a while to get the live scan done (maybe 20 mins because the owner was on the way there and parking in Cali is a mess) but it was a seamless process and cost $79.00! Worth supporting!

I have been going to the Mail Store for years because the lady owner is so helpful and…read moreprofessional. I buy all Shipping supplys, make copys ,mail all my bills there and buy lPostage stamps. Highly reccommend this business to all when you need to take care of shipping related business. Thanks for always being so helpful.

Always there when I need them in a pinch. Always nice. Not usually a wait…read more Easier than going to UPS or FEDEX most times.

Always Amazing Service! I love coming to this Postal Annex…read morelocation -- Michelle and Jesse always take such great care of me! They're friendly, patient, and super helpful every time I stop by. Whether I'm shipping a package, printing something, or need help with paperwork, they always make the process quick and easy. Thank you both for consistently providing excellent customer service!

Such amazing service! I brought in an abstract art project to be laminated! He was so calm and…read moreworked with us to get the job done! He had so much patience! I couldn't recommend this postal annex more!!!!

Just witnessed Peak Entitlement™ at the FedEx copy center…read more I'm calmly getting help from one of the clerks when this woman materializes behind me, immediately heavy-sighing like she's been stranded there for 47 business days. She'd been there all of a hot minute. ONE minute. Yet somehow the inconvenience was just radiating off her irritated face. Instead of walking up to the counter like a functioning adult, she starts talking directly to the clerk who is actively helping me. Bold strategy. I slowly turn and give her the kind of glare that, in my imagination, shoots laser beams. Sadly, only in my imagination. She doesn't get instant royal treatment, so she wobbles up to the counter, to a register that is not even open -- fully ignoring the fact that there is a line -- and demands to be helped. Ma'am. Everyone here is clearly busy. This is not a private concierge service. Eventually a clerk goes to assist her and directs her to drop her picture into one of the input trays... which just so happens to be attached to MY printer station. She barges right into my space without a single "excuse me," "sorry," or "can I just sneak by?" Nothing. Not even eye contact. Just pure bulldoze energy. I immediately comment, "YIKES," and snatch up my tax documents before she brushes against them and sends my entire financial life onto the floor. Lousy lady with no sense of personal space. Zero common courtesy. Zero situational awareness. Just aggressive impatience wrapped in entitlement. She continues acting annoyed while being actively helped. I'm watching her like... does she hear herself? Does she see herself? Because it's giving toddler-in-a-grown-huge soggy body demanding to be helped while others are waiting patiently in line My clerk, sweet angel that he is, thanks me for being patient. And I say -- loudly enough -- "Of course. You guys are busy. Patience is a virtue. I can't just walk in expecting everyone to drop everything for me." When she finally left, I told him, "God bless you all for your patience dealing with... that." They handled her with way more grace than I would have. I would have threw her sh@t out of that place and told her to get the hell out Anyway. Glad I won't have to see any more inconsiderate blobs of Santee today. The whole interaction gave me enough rage-fuel to power a small city, so now I'm off to burn it off at the gym and prevent myself from turning into an ugly impatient and inconsiderate low class person like that fat lady. Huge kudos to the young employees who continued to remain calm with this moron and continued to be respectful. That was great customer service. Look people, don't go to the store and expect service in a heartbeat. Even though it didn't "appear busy", these guys were all working and moving packages, scanning, multi tasking. Here's some advice for all you entitled Karen's and Kevins.... don't go anywhere acting like you're in a big hurry and expect everyone to hop skip and jump for you. Get out of the garbage cans and learn how to treat people in the costumer service department with respect. What I witnessed today, these guys acted opposite of what some lady complained about with this "James" employee from another review. I would absolutely not be surprised at why this person might have lashed out, with what I witnessed today with that inconsiderate nasty lady today spewing all kinds of negative energy.... That is the kind of crap that can push people from being patient and calm to frustrated and angry. So don't go there already in a bad mood. Get therapy but stop being rude to these employees. The clerk who helped me was extremely cordial, helpful and communicated with me very professionally.

James is an amazing associate. Honestly he should be the manager. Anytime I come to this location…read moreJames is working hard and giving the best service possible while the so called manager stands around looking uncomfortable, if he is even out front. Most of the time the manager is hiding in the back. Thank you James for all of your help and work each time I come by.