Very friendly and helpful staff. This place stays pretty busy with regular shipping and Amazon returns but the line moves quickly. They have the automated kiosk which helps as well if your package is smaller. read more

This location does not get very busy very often. When it does have a line, the workers move quickly and get through the line very fast. Returns are very easy here. read more

I did a lot of damage before halloween and i kid you not had 20 separate returns to do. Dave was amazing, patient with me and my craziness and helped me get these returns taken care of. i VERY MUCH SO appreciate him and everybody i've ever dealt with in this place. Everyone is so sweet and side note the music is also always great. highly recommend :) read more

Danielle at store #2869 was amazing! She was very patient, kind and compassionate & I would highly recommend going here, simply to interact with her! I had a lot of returns and was anxious there would be a long line, but she was very patient and helpful. Thank you, Danielle! read more

I have been using the UPS Store on Wintergardens in Lakeside for 4 years. The staff are amazing, efficient, organized and all while being very upbeat and friendly. Always !!! read more

I just had the best customer service experience provided by Mark. He was professional, caring and kind. He saw that the items in my package meant a lot to me so he made sure my items were packed with care. Thank You Mark! read more

Staff members are helpful. I always send packages using their service. Quick and easy.

This is one of my favorite stores in East County. Whenever I have a package to ship or an Amazon return to make, all the staff are very friendly and extremely efficient. They will treat you right! They are patient and kind to everyone who walks in. Special thanks to MacKenzie, Bailey, and David. read more

Came back again today for an Amazon return lol and same pleasant experience as before. The guy working there was nice and professional and all I had to do was just give him the item and barcode to scan and he gave me a receipt and did the rest! read more

I need a notary on a random Saturday near the end of the afternoon, and they came through. Super speedy. Thanks UPS Store.

This is so overdue. I use this Lakeside office close to home and the one in poway close to work. It's like day and night. And honestly, i am always afraid to go to there due to their impatience and just very cold service. Gone there for years but never built a relationship! i only do returns there... Now, Ive used this Lakeside location for 3 years and without exaggeration, nothing but the most amazing experience!!! I truly love coming here. The staff are pleasant, well trained and always fun to interact with, especially Zach. Never a dull moment! They work well all together, like a big family! ***I find them to be very patient here with your Amazon returns, which i got a TONS of, weekly! Haha! So, Im truly stunned reading the bad reviews because i had nothing but excellent and speedy care. The staff know you by your name, and even under pressure, they seem to handle well. Never witnessed rudeness to another customer/ ***Im always impressed and satisfied by the end result of my projects, as Zach would sometimes suggest a few things to make it better or cheaper. Very professional and exceptional service! Thank you Diane for building lasting relationships with your community. We are grateful for treating your customers, right, in the age where Customer Service is lacking more and more. SO we love to recognize those who are making great efforts. This wouldn't be possible with McKenzie, Daniel? And 2 others i forgot, sorry. They're great. We appreciate your smiles :)) read more

I originally left a Yelp review on 9/26/2019 for The UPS Store in Lakeside: Specifically, Casper - who works there, is quite possibly one of the most awesome and nicest human beings alive. I've been to this establishment numerous times and every single time I see Casper, he is 100% consistent and ALWAYS, ALWAYS... helpful,1 attentive, cheerful, knowledgeable, kind, respectful, genuine, responsible etc If he personally isn't able to "help" a customer or meet their certain requests, he doesn't hesitate to offer them other solutions. I'm a regular person like everyone else and I'm very observant; I watch how Casper consistently yet so effortlessly - goes above and beyond to treat every single customer the same way he treats me. He is such an asset to his employer/company, and quite literally a breath of fresh air. Every time I leave there, I'm in a good/better mood! Every establishment needs more people like Casper. In fact, the world needs more people like him. I haven't been to his UPS Store in over a year due to my distance change etc.. and not sure if he's still there. I hope he's well & living his best life! He deserves so much kudos and respect from his company - I hope they know what an impeccable person he is. His parents, family, friends, employers etc - should be so proud of him. ~ Peace ~ read more

These guys are always helpful and friendly and make shipping pretty painless. They also offer printing, copying, faxing, etc... The only thing that could be considered negative is that their shipping supplies (boxes, tape, bubble wrap...) are super pricey. Tip: stop at Wal-Mart or the Dollar Tree if in need of these things and then ship with UPS. read more

I walked in just to print a USPS label. Zachary was there to greet me with a huge smile (or I assume behind the mask ) and an honest "good afternoon, how can I help you today"? While this is the normal greeting one should received, I was having a bad day and Zachary's honest greeting and sincere helpfulness turned my day around! Thank you Zack for your friendly service! read more

Great store for notary service. Notary services are $15 for each sign document. You can sometimes get notary services for free from your bank branch, but appointments are required for that service. This UPS store was perfect for our last minute notary needs. No appointment needed. The store was very clean and staff were very helpful and pleasant. The store is located in the same shopping center as the Albertson's grocery store. The shopping center itself has plenty of parking but we found 20 minute parking right outside of the UPS store. read more

Under new management. I went in on 11-15-19 with items to have packed and shipped. This required 2 boxes to ship the items. I was charged for 6 boxes. I left the store empty handed. Check your receipts very carefully!! I'll just find another store. Update: I returned to the store on 11-20-19 to get some clarification, and I left the store just as confused. The receipt is very confusing and I think I overpaid. I had two boxes packed and shipped. What does that receipt tell you? read more

The UPS Store - Shipping Centers Near Me - Lakeside, California

Okay so i want to start off by saying we come here often to send off our packages and get our documents notarized,ECT. Wednesday night was the last possible day I had to ship out my vacuum for repair. I have an almost 2 year old that I usually have help with but my husband is out at sea, so it was just my toddler and I trying to get things done that evening. Being two he doesn't make it easy to do anything. I went into UPS store looking for a box, mind you it was a FedEx shipment, and I was so stressed out about how I was going to get the vacuum inside while carrying my son. Diane from the UPS store went out to my car got the vacuum packaged it up for me and then carried it over to the FedEx drop off counter inside Albertson's. I could have cried because of how stressed out I was trying to get this done with my toddler in my arms, but she did it all no questions asked with a smile in her face. Really thankful we have people like her in our community! read more

They are FANTASTIC in this location Zach he is amazing !!Diane great as well, they all are excellent, Their customer service its above expectations!! It's impressive their job and leadership. As a franchised branch, they can be an example for all UPS stores/locations franchise or non. We have been mistreated by UPS employees/drivers from the Chula Vista location, and this amazing team in Lakeside are always above and beyond making it right for us customers. Thank you for all your hard work! We truly appreciate what you do!! read more

ZACH and dianne are amazing. gteat customer service and very helpful and informative. highly recommed this place for your shipping needs

We live down the street so we can just walk here. The store is always clean & the employees are friendly. If I can't make it to the Post Office I love I can drop my packages off here too. They offer many services from photo copies, notary, packing, Internet, and faxing just to name a few. read more

Quick and easy trip. Even if a new girl was being trained, both the trainer and trainee were efficient.

Zach at the front desk was extremely helpful and his customer service is above and beyond. I would recommend going here to ship anything as they are polite, prompt, and punctual and very professional. I will be going here to ship everything I need to from now on. Great work Zach! Thanks so much! read more

I always appreciate how personable the employees are in this location, Cam is one of the best. They always work to help me choose the best pricing for my shipments.They tape my boxes for free! I have had items shipped to their location so I can pick up without worrying that someone will steal packages from my home. I have faxed, copied and even bought greeting cards at this location. They are professional, take the hassle out of shipping and the hours are convenient. read more

ANY services that is provided by this store is handled by top-notch people....I have gone to a lot of stores of this nature while traveling cross country in an RV...These guys/gals are some of the best i have ever seen and they do NOT hesitate to go the extra mile for you....Everything here is done efficiently, quickly and absolutely first class. My choice, bar none. jc read more

Thank you Zach for exceptional friendly service. Keep up that zest! We use this service periodically and it's always staffed with great employees. read more

The girl that helped me was very new but was super nice and super helpful in getting some documents for court. I was obviously stressed because anything with the word court and it is stressful but the associate made me feel better by getting the job done very quickly and efficiently and not making me seem like I was being a burden. She had to Print each page individually each individual email and instead of charging me two dollars each they charge me their normal price of $.15 each which of 40 copies that's a huge difference in price. I was half afraid they were going to charge me that and I would've had to pay it because I need these papers but they didn't and I think that was a really awesome of them. I have made many returns to the other UPS store in Santee from Amazon but I will definitely come to the store for all my other niece great customer service friendly and patient from the new young girl associate with dark hair! read more

Diane at this store went above and beyond the call of duty today and personally delivered a package that, through a long story, had gotten diverted to her store. As an elder with underlying health conditions I cannot fully express how meaningful her thoughtfulness and her volunteering to do this are to me. A true example of grace in these trying times. Thank you! read more

came in on a sunday from out of town for a baby shower and i had a TON of things to print but the program i had used/my files were all crazy corrupted. rei immediately jumped in to look at all the solutions and was so so patient with me and somehow even was able to help other customers/their coworker without making me feel like they were abandoning me! everything came out fantastic and was an amazing experience and so helpful. but upper management-get them a new paper cutter!!!!! they need it!!!!! thanks again rei!!!! read more

Zach the store operator did an amazing job shipping my original print paintings. The experience he has keep my shipment safe.

Thank you Diana for responding. I understand it being busy and I get told sometimes I come across that way too when I'm not trying to be. We all have our days! read more

Dave was awesome in and out in 60 seconds and packaged my Amazon return. Wish they had a tip jar.

I went into the store this evening to return several things because my daughter's birthday party got canceled. They were so nice and understanding I had several boxes of stuff that I needed to return due to the coronavirus my daughter's party had to be canceled and so obviously I didn't need all the stuff that I had purchased on Amazon. As soon as I walked in they said welcome to the UPS store. They right away helped me I had forgotten my labels and they let me email to them and then help me print them out every time I go to this place experience is so easy and not frustrating like other places. If you need to mail, return, or buy any shipping stuff this is the place these people are so nice and will help you find whatever you need. read more

Update 2022. I went there to get some very important documents printed. Diana Took Exceptional care of me. I was really stressed out because I was on a deadline. Diana was so helpful it actually really calmed me. She was great!! I think she is the owner. Support this Store ! The girl that helped me was very new but was super nice and super helpful in getting some documents for court. I was obviously stressed because anything with the word court and it is stressful but the associate made me feel better by getting the job done very quickly and efficiently and not making me seem like I was being a burden. She had to Print each page individually each individual email and instead of charging me two dollars each they charge me their normal price of $.15 each which of 40 copies that's a huge difference in price. I was half afraid they were going to charge me that and I would've had to pay it because I need these papers but they didn't and I think that was a really awesome of them. I have made many returns to the other UPS store in Santee from Amazon but I will definitely come to the store for all my other niece great customer service friendly and patient from the new young girl associate with dark hair! read more

Super helpful. David was professional and friendly. Never had a bad experience here. Legit everyone here has been great.

I definitely recommend this place. Management and staff are always doing their best. You can count on them to be honest. Thank goodness for this location. I go their often, and they are helpful, also address any issues you may have effectively. Thank you so much UPS Lakeside! read more

I was traveling in the area for work and forgotten important papers I needed. Casper went out of his way to help me out and made sure I had all the paperwork I needed printed out to ensure my work day could be successful. Awesome employee! read more

Good customer service! Two girls at the desk were pleasant and worked quickly and efficiently!

I use this UPS store a lot during the week for mailing and just everyday postage etc. Casper never ceases to amaze me. He is always so friendly and helpful. He takes what is an ordinary errand and you can't help but leave with a smile. He is knowledgeable, quick and friendly. I always notice but today he helped a customer in front of me find a service they don't offer . He knew exactly where she could get fingerprinting done and went the extra mile. I wont go to any other ups/mailing service store . They earned my business for good! read more

Great store with super friendly staff! This is the second time we have used this UPS Store for printing and whatnot. Nowadays who has a printer at home?? Nobody!! We were referred here by a neighbor when we needed to print out some tickets for the day. Super fast, friendly, and helpful. This morning I went in to print, sign, and fax a document. Greg, the owner, helped me out. He is so kind, we chatted while he sent a fax for me. Great prices, great service, and I was in-and-out in no time! Thanks Greg!! read more

BE INFORMED before you return AMAZON purchases to this location... I have used this location many times in the past to return Amazon purchases with great results. In particular there was a young man who offered exceptional service with a bona fide smile and pleasant attitude. However, My latest experience had a middle aged woman tending to my return. All was well until she said that the packaging ( original product box - not the shipping box) would probably generate a restocking fee from Amazon. She said as much as 15% I was a bit incredulous, having never heard such a thing. I asked her for options and she quoted a $2.80 plastic shipping envelope ( too small for my package) and then an $8.50 cardboard box that was barely going to work. I was shocked and told her that I would take my chances. I couldn't imagine spending almost 20% of the value of the return for something with FREE return shipping. That's why we use Amazon, isn't it? I waited until the full amount of the return was credited to my account before writing this review. Amazon had no issues with me using the box the product came in! BEWARE! Not sure if this is UPS's way to recoup losses created by other shipping firms, a method of boosting sales at this specific location or perhaps misinformation on the part of the clerk ( who I believe is also the manager) I'm grateful that I used my better judgement and avoided spending almost $9 for an empty box! read more