I think this was my third visit to this location and it was a pleasant experience. I only waited a few minutes to ship out the return. The customer service was great and it's in the Magnolia Center by Wells Fargo, a smoke shop, Señor Baja, Carl's Jr, Supercuts, Subway, Juan Pollo, dry cleaners, FedEx, etc. Very convenient if you're running errands. read more

This UPS Store has the most amazing staff. I've been coming here for several years now and unbelievably the service keeps getting better and better. I've never had a problem. Management and STAFF go above and beyond to help me with what ever I need. So patient and always smiling. Thank you staff Linda read more

My go to for Amazon returns. Get my QR code ready, scan, receipt, done. Always receive great service, it has great ac during the summer months, very clean and convenient. Be careful the parking situation is a little tight the flow of traffic gets congested. So far I haven't had any problems personally but I've seen others who haven't been so lucky. Friendly helpful service! read more

The UPS Store - Shipping Centers Near Me - Riverside, California

Drop off my amazon returns all the time nonprob i got my qr code ready show it they scan and jm out easy as pie

Highly recommend NOT using this store on Magnolia! Had an important overnight document that needed to be in State of Washington the next day. Paid for 'next day delivery', and had it to the UPS Magnolia store, (stamped accepted) at 4:30 p.m., 1/2 hour before the pickup deadline (5 pm). Never went out! Talked to the female manager (gal with bleached hair) the next morning! She blamed it on the UPS driver! She could care less! Horrible store and needs to be reviewed by UPS Franchise Services! Not all UPS stores are like this! Very unfortunate! read more

A million stars to this location and a huge gigantic shout out to Joseph, Lynn, and Matthew for being the most magical super stars they are. I know firsthand t's not easy dealing with customers face to face all day and the challenges that come with it, but they do it happily and with genuine care and compassion. Customer service here is top notch. They are super reliable, super friendly, and ensure peace of mind that my packages get where they need to be. Thank you guys for all you do and helping me with my bulk returns lol and thank you guys for being the example of how quality efficient service should be. I appreciate all your help that's always provided with laughs and a smile. You guys deserve all the recognition, awards, and accolades! I hope you all get a raise and know how appreciated you all are! 10/10 the best store!!! read more

Let me begin by saying that Matthew and Joseph are nothing short of OGs!! They have a great sense of humor and are really professional customer service professionals. I had to return some old Spectrum equipment & was NOT having a good day since the peeps at the Spectrum store made me wait and then simply turned me away because they don't do returns. So I had to go find a UPS store and when I did, I ended up at the one on Magnolia. Thanks to Matt and Joseph, the returns process was made real easy and they threw in some humor to alleviate my frustration. Thank you, gents! I really appreciate you!! read more

The UPS Store - The dudes!! - Shipping Centers Near Me - Riverside, California

The individual who opened the store (after we had waited an hour due to wrong time listed online and nobody answering the phone the day before), was not helpful and acted as if they could care less. Wow! Bad customer service. F rating! read more

Horrible! Please do not go here. I called the manager and asked if I could receive mail there overnighter from USPS. She said yes and told me $10 to pick up my ( drivers license that was being mailed to me). Days go by and I keep calling asking if it was received. Keep in mind that I cannot work without my license. Finally it gets RETURNED to the person who mailed it to this STORE. This business got the mail and rejected it. Please DO NOT USE THIS STORE. IT IS UNRELIABLE AND THEY LIE AS WELL- by not telling you they received it. Please do business with people who keep their word. Had I looked at the low reviews of this business BEFORE doing a transaction with them, I would have saved 32.00 and asked another more reliable honest business to assist me in receiving my mail. DO NOT GO HERE is my only warning for anyone seeking honesty or reliability. ​ read more

Someone is either doing theft here of something, I dropped off a package and the person I was returning it too received a WHOLE DIFFERENT BOX OF TRASH INSIDE and I went to this store and supposedly no one knows nothing but the label was created and dropped off at this location, please do not come here if you have valuable packages. $800 lost. Because someone is doing something dirty. read more

See all

I've taken my Spectrum equipment back here without a hitch and mailed some things. Great customer service.

The representative who helped me ship a small package today intentionally misrepresented my options. When she quoted over $60 for the total, and explained that it was for a 3-day option, I asked if there was a cheaper way to go. I specifically asked for the ground service. She claimed that the next price tier down from 3-day had no guaranteed delivery date and could take up to two weeks for delivery. That's 100% false. Using the UPS website's Calculate Time and Cost page, and entering the same shipping and receiving addresses, it's easy to see that the ground service does offer a guaranteed delivery date. Plus, the rates quoted here are about half what I was charged. What a ripoff. I knew I should've walked out, but I foolishly paid an exorbitant amount. I usually print a label at home, but my scale wasn't working. For what I paid, I could've bought a new scale, printed the label, and still saved money. read more

The UPS Store - Shipping Centers Near Me - Riverside, California

This location provided poor customer service and did not deliver on a product that they confirmed. I booked a notary service online and received an email confirmation of the time and date. I arrive at that time and date and there is no notary that day. I then had to find a new location and luckily found the Postal Annex off Arlington. The person there was amazing, great attitude, and helped us on the spot. read more

Feeling horrible, what is wrong with these employees? Was in Monday 12/30 to drop off some prevailed returns. Young female in there thought it prudent to discuss her illness of the previous Saturday (fever of 108! How is that possible?) with the other clerk who was assisting me. Well, guess what, it was contagious. There were elderly in wheelchairs in there as well, I pray they survive this. How inconsiderate and foolish. read more

My "go to" place for my mailbox and Amazon return needs. No issues with the staff as they are always willing to assist. Can't go wrong here! read more

I went to this UPS store for some Amazon drop offs. It was lots of stuff, multiple scan codes and some of them had to be done on the fly. I worked with Miss Shayne. She was kind, patient, very professional as I figured out what do to with 25-30 boxes of gloves and other medical supplies. She managed to calm down my anxieties as we successfully returned all of items. This isn't the first time I've been to this store, I've always felt they were pleasant with my simple drop offs. But now, they've unknowingly proved do me, they can handle anything! read more

Generally nice people but tend to loose packages don't know if it's incompetence or theft but one of those two I'm sure because it's hard to loose packages when the corporations done everything all you have to do is stick a lable on a box and put it on a truck and no one knows anything when you have a claim they pass the buck round and round read more

This store consistently gives outstanding service no matter how long the line gets. Generally there is not a long wait because of their efficient processing. The staff are all knowledgable, courteous and helpful. This is the best UPS store I have ever been to in the area of Colton, San Bernardino and Riverside. read more

Fast service and a clean store. Friendly employees. The hours of operation are convenient.

Came in to get my resume printed and was having trouble but Joseph went out of his way to help me out!! I appreciated his great customer service and his friendly helpful vibe! Thank you Joseph!!! read more

I've used this location many times but will now take my business elsewhere. Staff was unknowledgeable, rude and dismissive of my concerns. They were unable to locate a package I was receiving and until I provided them with name of signer and date they received it, they had no record. When I asked how is it they could not locate it, even when I went in to the store, they had no idea. An explanation would have worked even if to say "we made a mistake". Instead they pretty much blew me off and then hung upon me when I followed up today with a phone call! Not a good way to run a business. read more

Never again with this store. Line almost out the door and they only had one person working while another employee was just standing at the register doing god knows what, when I FINALLY reached the front and talked to the employee she was very rude, I then found out said rude employee is the manager of the store and then she continued to rush me as if i've been standing there for 10 minutes doing nothing, when she told me i needed to tape up my amazon return i was appalled because the amazon app said all i need was to have it in a box and UPS would do the rest for me, she then very rudely stated that I needed to pack it, tape it and print the label and then come back and proceeded to tell me to move to the side so she could help another customer when she could've found an alternative way to help me out. I would not recommend this store and won't be coming back here. To the manager Judy you should check yourself because that is NOT customer service at all. read more

I did file a complaint with UPS Corporate regarding the policy of charging $5.00 per copy at this store, such as a printed label or packing slip. UPS Corporate indicated that every story could charge their own set prices with no UPS mandated guidelines or oversight. The employees are professional and unfortunately have to relay the printing charge to the customers through no fault of their own. One employee relayed to me that they did have a meeting and this charge was brought up, but that allegedly: "The owner will not change his policy of charging $5.00 per copy." There is a printing store in the same center that prints for a few cents rather than $5.00 if the customer does not have a printer. I would suggest going to another location altogether and there are many options nearby in Riverside. read more

I used to have a box at this location, but ever since new management took over the service has been awful. No one even greets you, no one smiles, and whatever they are doing at the time you walk in is more important than the customer. I stopped my mailbox service with them and they didn't even ask why. Glad to be done with them and I won't even waste my time returning packages through them anymore. read more

This store has been great. Always very helpful and they know their stuff. Great store one of the best UPS stores in the area.

I was in desperate need of a last-minute notary and overnight mailing by 5 PM yesterday. I called the store and spoke to Christina; she is the notary. She also offered to come to the car to notarize my father's signature as he is disabled and without his wheelchair right now. She was thorough (even caught a few places that we missed!). She was very nice and not at all annoyed with us for doing this last minute! Our urgency became her urgency. I can't say enough about her customer service! Thank you Christina! read more

I come to this location often and never have any issues, always fast and friendly! Recently I was helped by a team member named Lynn who went out of her way to help with a complicated shipping situation, she was great! read more

The staff are hit and miss. They're either really friendly and helpful or make you feel like your walking in is a huge inconvenience for them. This last time I went in to return an Amazon purchase, the lady literally flung the receipt at me...I don't mind if you're not friendly or over the top happy, just don't be rude... read more

We are in the middle of a Pandemic and none of the employees are wearing masks despite signs saying that they need to wear them. My wife used the hand santizer and they charged her 4 dollars for it instead of supplying it for free. There are x's on the floor on the left and right side of the store with no indication as to which way to line up so people are lined up on both sides and you need to walk around them in order to leave. This store is unsafe. read more

Joseph and Matthew provided excellent service today on a Sunday for my shredding and Amazon return. Very attentive and accommodating. Thank you guys so much for your assistance today. I will definitely keep coming back. read more

The driver who delivered my package, had the audacity of leaving an empty, opened envelope!!!! Why would the male driver not report the opened package?? I get that people get packages stolen from their porches but why leave the envelope instead of taking it to open later? In addition someone was home to see the package get delivered by the male driver read more

The UPS Store - Empty envelope - Shipping Centers Near Me - Riverside, California

See all

The girl named Leslie is a horrible worker she has bad attitude she's not pleasant to talk to at all I feel rushed and unwanted there and it makes me a little frustrated the only one with a good attitude is the manager he was actually nice great attitude the people here working should'nt be like her it's a horrible experience and as I can see from the reviews I'm not the only one that complained about Leslie you guys should really do something about the complaints read more

The customer services experience I received recently by (ALONDRA) was very unprofessional and she had a very bad attitude. To have her working the front really I can only imagine how she is when they are busy Seemed like she was annoyed by having to do her job and help me. read more

The past few interactions I've had with this store were memorable in the best way you could think of. I was helped beyond expectation with every question and need I had. Mathew and Joseph are outstanding with the service they provided. They explained services with detail and offered great recommendations for what steps I could take to handle all of my parcel needs. It didn't feel like a chore or hassle to get my errands done. It felt like I was visiting a friend. Once again I cannot stress enough how enjoyable the experience was. I will be coming here for all my parcel needs from now on. read more

I had an exceptional experience here. Christina took her time and help me figure out my shipping needs. I was very happy with my visit. UPS is one of those weird essential businesses that people have to use no matter what. So I think employees and managers become a bit jaded with their roles. Not Christina, she was really really helpful and patient with me while. Was trying to figure out my shipping issues. She was also able to manage my app and help me return some packages when I had no clue how to do it. Thank you Christina! read more

I have been a customer of 2 other UPS stores in Riverside and they were horrid. This one is the best, they welcome me by name and are quick to help and always friendly and knowledgeable. I don't understand why so many bad reviews are posted on this site, they have always been great when I've been there. read more

This little store is outstanding there's never a long wait very friendly, happy you walk in there and you can feel the atmosphere of no gloom and anger the manager Mike and the young TJ they're so respectful especially with the elderly I never have my stuff together but they always manage to take care of me anyway, God bless this little store so whoever the manager above them all this is an outstanding store!!!! Anyone that goes in there and has an issue is because you've gone in there with an attitude because every time I have ever gone in there I have always been treated with the most upmost respect God bless them all read more

Screw you yelp they don't open at the time you said. Made me waste time driving back and forth.

very SHADY business. I went into this store today to get one package mailed out and to print one paper. I was helped out by Leslie. She quoted me $4.50 to print ONE paper and $11 to mail out my small package that I knew should've only been around $5-6. Unbelievable. I frequently mail out and print from UPS stores and never have I ever been quoted these outrageous pricing. I went to the UPS on Canyon Crest, it cost $0.54 to print and $5 to mail out my package. WOW. Be cautious of this location. The owner needs to be aware that taking advantage of your customer is NOT the way to go about retaining business. read more

Mark provided the best customer service at this UPS store. I was very impressed with his patience and knowledge regarding my request.