This owner/manager should not judge the contents of a parcel by the packaging. My wife has shipped home-made cookies and snacks through this UPS store for over two years every three to four weeks. Today this owner/manager refused a package because the bottom half of the box had the word, Pendulum! No mention of beer, wine or liquor, just Pendulum! No offer of covering up the name, just NO! After she saw our business history with her, it made no difference. Be cautious with her, is my advice! read more

This is the best UPS store in Austin, TX. I had to ship out 25 boxes for my Virtual corporate event and the staff went above and beyond to help me! Every step of the way: boxing, wrapping, labeling. It was all helped by Devina and her staff. I couldn't have done it without them. I highly suggest this UPS to anyone. They are nothing but quick, nice, efficient, and professional! read more

Devina and staff are fantastic. I ship from here 3 or 4 times a month and they are always hustling to attend to customers. One time I needed a reprint of a credit card receipt from 6 weeks prior, and Devina took care of me and I avoided a $240 payroll deduction when I filed my expense report. read more

Went to drop off a couple packages and the lobby was full, Davina was taking care of customers quickly and kept a great attitude the whole time. Very impressed with her! read more

I was blown away at the service this UPS store gave me. I send a very large and heavy box. It was awkward and I had not packed it well. I used duct tape to close the box. The employee of over 20 years helped me repackage the box, reinforcing the box with extra cardboard I had inside my package. I bough bubble wrap and she helped me tape it all back up, nice and secure. Well worth any other shipping option. Thanks for a wonderful experience. read more

I actually had a lousy experience at this well known UPS Store. April 1, 2020 around 11:40am. Dark haired girl who has working here awhile, no nametag, did not seem to give a rats ass that i needed to find out how to get a package return label printed. She was short and acted cold with me. I left VERY unsatisfied. Davina, i dont know if she was having a real lousy day but her customer service attitude really ticked me off. It will be quite awhile if i ever return to your store if at all. Dont care. No one should act and show they dont care about your issue. Bad day dont take it out on me. Goodbye. Diane Furlong read more

Davina is very nice and courteous. Just follow Amazon return instructions before going into the store. It's not complicating at all + makes their job easier. She got me in and out quickly. read more

I've always used this location for my Amazon returns. They are always quick and pleasant. I plan to continue doing business with this location. read more

I was at the UPS store at 300 Pecan on 11/9 at 6:45pm to ship some items I'm returning to an online store. When I walked through the door, the girl walked ever so effortfully and huffed and rolled her eyes. The online store sent me a PDF with the shipping label; when I asked her if they could print it for me, this UPS store wanted me pay $4.50+ $.30 for every page, for them to print the label. Umm, you realize that FedEx does that for free right? It's included in the price because it's expected. Maybe a little customer service would serve this UPS store well, all around. read more

STAY AWAY! I shipped an iPhone ($380) from this UPS Store and the box was delivered... EMPTY! The reason I say not to do business with this particular store is simple. 1. When I called the store to report what had happened, I was told that was the second iPhone that week that was delivered in an empty box. Apparently whoever is taking the items out of the box, is either in store, or a driver for that store, or at the sort facility connected to the store. I think two exact items being delivered in an empty box from the same store, is proof the items were taken somewhere close to the store. 2. The owner, or manager, of the store had absolutely no empathy. I proved that the shipping weight of the box changed from 1.3 lbs. when I left it with them, but was delivered in a .45 lb. box. The manager basically called me a liar. The fact that she doesn't care what happens to things her customers send from her store, means she doesn't care about you or what happens to your stuff. read more

Went to make print pages of email attachments. Was online for less than 10 seconds. Was charged $3.25 any copies would of been 0.30 per page in addition to the times usage on the computer. Their offer to help consisted of "I'm sorry sir there is nothing we can do." No assistance was offered in using the terminal or removing the charges. Being 2019, I was able to print the 4 pages for $0.48 significantly less than what UPS attempted to charge read more

I highly recommend coming to this UPS store. I was very satisfied with the customer service I received. Even right before closing Jermey attended our services with very proper time management, he made sure we got everything we needed to ship out. THANK YOU SO MUCH, JERMEY! 10/10 definitely going back. :) read more

Went to this UPS Store on numerous occasions for many reasons during my short time in Texas. Just moved away and visited one final time to ship some boxes out and the store manager and her staff made things easy and painless. Great, hardworking people. read more

It was 3 days before Christmas and I was in a hurry to send a package. When I got to the store, it was apparent others were too. However, the line went by extremely fast. The workers were friendly and efficient. My package ended up getting to its destination right on time. Definitely recommend going to this ups store! read more

Get ready, pricing is sky high. Went to drop off an Amazon return and they charge $5 to print ONE PIECE OF PAPER. No thanks, I'll go somewhere else. read more

I have a knee injury and am using a cane presently. I parked in front of this Pflugerville UPS store on Pecan St, with a pkg to return . From the moment I walked in the door the young girl there was very helpful,said she would be right with me, came over and secured my return box with the store's heavy tape since the one I used hadn't covered it well. She also attached a plastic mailer sleeve so that the mailing label could be inserted over the previous label. . She did all this with a pleasant,friendly attitude, AT NO CHARGE,and even opened the door for me when I was ready to leave, since she saw I needed help .Now THIS is excellent customer service! I encourage everyone to use this facility and stay away from the one on Wells Branch. That UPS Store has an especially rude man in charge that is VERY disrespectful to women. read more

I will think tree times before I use the services of this store. The girls that help the customers are indeed really helpful, nice and polite. Is the store owner she is rude and treats customers with out any respect., every single time that I send something is always asking questions like if I'm sending illicit stuff to my home country. This last Monday I went to drop a package with some medical supplies ( that I have always send via UPS for the convenience) for my mother and some clothes for my soon to born niece. As always Devina Goswani, the owner rush to see what I sending, she always made fuss about my package and double check with the headquarters to see if is allow or not, this time forgot to tell me that I clothes are not allow to ship to Mexico via UPS. The package was return and now I have to find another way to ship it fast to my hometown. read more

Excellent service When I stopped in very quickly in a hurry to print off some documents on my way to the courthouse

Very Helpful!!! Store is clean, well stocked with supplies for shipping. I drop off my shipment, saves me time driving to the post office. I also use for faxing, notary and copies. There are onsite P.O. Box's to rent for a great deal. I love having this place so close to home, make shipping so much easier. The staff and owner are very knowledgeable and helpful!! read more

Devina earns an A+ for customer service. Welcoming, knowledgeable, professional and helps customers figure out best shipping options. This is a great UPS store! Thank you for working with me today, Devina. read more

Samantha help me out today, but all of these people were so friendly and made the process very easy. I really appreciate them.

Agree with the negative reviews on here. Went in to ship a package (only going 2 states over) that didn't even weigh 4 pounds. Was first quoted $46, which I ridiculed, then she suggested $26, which at that point I started to pack my bag and leave, and then $16 as the cheapest! There is no clear pricing and services offered written or communicated anywhere. I was under the impression that this lady was making up numbers along the way. Felt like they were trying to take complete advantage of me and were just dropping the price based on how upset I look and that I was about to walk away. There is NO transparency. Avoid this location! read more

Saturday I purchased a box to mail an item from the UPS store located at 900 E Pecan Street in Pflugerville Texas and received a price to mail the item of which I brought to the store weighing only 10 pounds. The shipping address was also given to the owner upon receiving the shipping cost quote. The owner quoted a price to mail the item once the item was packaged in the box of which she sold me. I returned the following day with the item packed and packaged in the box she sold me to mail at the UPS store. The owner would not honor the price to send the package that she quoted me the day before. Instead she charged more than twice the quoted charge to mail the package. The owner is VERY dishonest. I would recommend not to use this UPS store. We will never use this store again. I have used UPS for many years and trusted this company before now. read more

Amazing customer service! Took care of our plant to carry with us on the plane. Everyone was so professional and friendly. Thank you!

These people are so helpful and fast!! I've gone in here several times for different services, first class customer service everytime!!

I use a temporary mailbox in this location. The staff is super friendly, the manager is always there smiling and happy to help in any way. I travel a lot so I can't get there often to check my mail and these people know who I am and are happy to see me every time I walk in the door. They want to know about what I've been up to, they know my box number and start gathering my mail before I can even put the key in the box. They accept packages from all carriers for me. This box is leagues above a post office box! read more

Doesn't matter what time of the day I go in this UPS location, they are ALWAYS quick and efficient. The owner is always nice and very helpful. Definitely recommend!! read more

Fast friendly and efficient service from this location. Thank you Devina for helping me and for the excellent service!! -Briana Damilini brianadamilini.theworldrace.org read more

I've always liked UPS. But I've never enjoyed going to a UPS store, until now. Linda is awesome! She is always pleasant and each time I go there, she is working hard. I just really appreciate the people at this location. read more

Visited the UPS store for a notarized document, Devina was quick corteus and very efficient. Would recommend this store for anyone needing notary needs and shipping needs. read more

I come here just once a year to ship my holiday packages and am always so impressed with the friendly, efficient service. I love this part of my holiday routine! During a hectic time it's delightful to step into such a happy place. Thank you Pville UPS Store!! read more

Devina is awesome. She's always multitasking so you don't have to wait. She's very professional and knowledgeable.

Overcharging customers for shipping packages! I am a new Pflugerville business & wanted to do my shipping with a Pflugerville business. I measured & weight my package (I build furniture so I know how to use a tape measure). Using the UPS shipping calculator I entered the information & it came to $27.10. Now I did expect the price to be a little higher at the UPS store since they are the middle person. When I went in to ship it the price was $44 & when I asked her how she came up with that she said because of the size, she added inches to length & height. When I said she is measuring wrong to make me pay more her response was "It is what it is" Needless to say I left the store & went to the UPS store in Round Rock by Home Depot & what a surprise the measurements they came up with were the same measurements I had & it was only $33.60. I guess I will be taking my business to Round Rock instead of trying to keep it local! I recommend you do the same if you do not want to be taken advantage of. read more

I just got back from dropping off a package at UPS Pflugerville and couldn't wait to get home and YELP them!!! The owner quickly tended to my needs and as I was purchasing some peanuts/boxes for a "Moving Party" she was so quick to give me ideas and also gave me some of the red fragile tags for free!! I'll never go to another UPS store - Devina was amazing! read more

I have used MANY UPS stores for dropping off packages, and the Pflugerville store's associates are by far the friendliest I have encountered. After a personally very frustrating day, it was refreshing to deal with such warm, helpful people. Even with several customers in the store, some of whom who were quite... demanding and arrogant, I saw Devina and her staff maintain a calm, friendly demeanor. When helping me, there was no trace of frustration from the previous customers. I sincerely appreciated their efforts to take care of my package and treat me respectfully. read more

DO NOT PRINT OR BUY SUPPLIES HERE! Omg this was an expensive trip for a piece of paper and a medium padded envelope... $10 later!!! I went in to ship something and asked to use a computer to print a label as my printer at home wasn't working $3.95 just to print something in their computer ( when I asked them if there was a less expensive option they said, "no that is the price for that service") then I picked up an envelope which they charged me $6+. When I asked him if he was serious he said "well yes, it's a padded envelope". If I had had more time I would have found other options but as I was in a hurry I just sucked it up, but will never but anything there again. They weren't rude just not super pleasant. read more

Went to this UPS in Pflugerville to make a return to Amazon. Let me say I was really dreading it... I walked in Ashley was with another customer but acknowledged me & stated she would be with me soon. Told her what I was doing and wasn't able to print a label-she asked for the return email from Amazon, scan scan handed me a receipt and it was done! I was in & out of there in just a matter of mins! Awesome experience, she was very professional & sincere! read more

RUDE!!! Don't bother, it's worth the drive to try the Wells Branch Store, which is what I will be doing next time. I love UPS and their friendly service, clearly that woman has not completed a corporate training program or just doesn't care. read more

The fact that the bad reviews on here are based on not getting free printing services is ridiculous. This is a business. If another company provided you with a free shipping label it's not up to UPS to provide it for you. Again it's a separate business. Get a clue people. The sense of entitlement and complaints based on FREE services not offered by UPS is insane! I have always received friendly customer service. The staff is super helpful and kind. I highly recommend this UPS location. read more

Super fast service! Devina is AMAZING! THe team knocked out a line of 5 of us in less than 5 minutes. Also- super sweet ladies working here! read more