1. Pack and Ship Pros

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Georgetown, TX

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Pack and Ship Pros

5.0 (2 reviews)
Open • 9:00 am - 6:00 pm

Services - Pack and Ship Pros

Shipping centers

Copymaking services

Printing

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1 year ago

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9 months ago

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The UPS Store

The UPS Store

(25 reviews)

I bought some camera gear from a gentleman in Liberty Hill…read more He took it to this location for next day shipping at around 10am. In talking to him at 10:45 he realized he had a few more items I could use. We needed to add those items to the already packed shipment. I called the UPS store, got Francis, she had just placed it on the truck, she sprinted outside, retrieved the package and got the new items packed and back on the truck to meet the next day air cutoff. It's great to see rockstar employees like Francis who go the extra mile to help.

Worst customer service I have ever encountered at a UPS store. A woman who claims to be the owner…read moreyet has no customer service skills whatsoever. Not a greeting or even a smile. On top of this she said I would be charged $2.50 to send the store an email with the label I need printed on top of fee for the label print. I understand the fee to print the label. I was mind blown that she'd say I need to pay $2.50 to send an email. So, I asked a clarifying question. She responded with a smug look and tone, "yeah, if you don't like that it's okay." In other words we don't need your business. Well, she is getting what she asked for. I will never patron this UPS store again. I will gladly drive to a place that doesn't nickel and dime their customers and appreciates their business. Based off of the other reviews I see here I can see I am not the only one. Sad, because all employees I've ever encountered here on previous visits have been amazing. Too bad the owner is unprofessional and her attitude needs to be checked.

Pack and Ship Pros - shipping_centers - Updated November 2026

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