So upset with this store. I dropped off my book rental that was due that exact Friday on June 3 and wasn't scanned until Tuesday the 7th... I arrived when the store opened, and there was a line. The young girl just looked at what I had and said "oh that's it? Thanks" and took the next customer and placed it down without scanning it. This dummy cost me $144 because of this action I'm a broke college student and this is a lot to me! Thanks a lot ups read more

Went to this UPS in Pflugerville to make a return to Amazon. Let me say I was really dreading it... I walked in Ashley was with another customer but acknowledged me & stated she would be with me soon. Told her what I was doing and wasn't able to print a label-she asked for the return email from Amazon, scan scan handed me a receipt and it was done! I was in & out of there in just a matter of mins! Awesome experience, she was very professional & sincere! read more

DO NOT PRINT OR BUY SUPPLIES HERE! Omg this was an expensive trip for a piece of paper and a medium padded envelope... $10 later!!! I went in to ship something and asked to use a computer to print a label as my printer at home wasn't working $3.95 just to print something in their computer ( when I asked them if there was a less expensive option they said, "no that is the price for that service") then I picked up an envelope which they charged me $6+. When I asked him if he was serious he said "well yes, it's a padded envelope". If I had had more time I would have found other options but as I was in a hurry I just sucked it up, but will never but anything there again. They weren't rude just not super pleasant. read more

The fact that the bad reviews on here are based on not getting free printing services is ridiculous. This is a business. If another company provided you with a free shipping label it's not up to UPS to provide it for you. Again it's a separate business. Get a clue people. The sense of entitlement and complaints based on FREE services not offered by UPS is insane! I have always received friendly customer service. The staff is super helpful and kind. I highly recommend this UPS location. read more

Super fast service! Devina is AMAZING! THe team knocked out a line of 5 of us in less than 5 minutes. Also- super sweet ladies working here! read more

Awesome service, easy and fast !! Have your QR code ready for any Amazon returns and you will be taken care of right away!!

I needed a notary and found this place on Yelp. The past reviews were not so great, so I was a little nervous about the service I was going to receive. It may have the power of past bad reviews (I don't know), but the service was excellent. As stated earlier I was there for their notary service, and my document needed two witnesses. The UPS manger came from the back and said she would be one, and when a regular customer entered she asked him to assist. The customer did assist, so I did not have to call someone there or leave and come back. I was impressed with the assistance the UPS manger offered, and the fact that she saved me time was greatly appreciated. So if this was the new attitude of the Pflugerville UPS Store location please give them another chance, looks like they have turned over a new leaf. read more

I want to recognize one of the employees (Ashley) at this store. She is relatively new to this store but I can tell she is a professional at her job! I came into the store this particular day and it was pretty busy and she was alone. She managed to genually greet every customer, process each customer and keep things together all with a smile. She never got flustered or lost her cool. It was so nice to see her in action!! I really like this store and will keep coming back. read more

Great personal service from all of the staff! I have had several times where they have gone above and beyond to help me. Even in the mad rush of Christmas shipping they are personable and friendly. Last week, my wife who is disabled purchased a couple of boxes at this store. Seeing she would have trouble carrying the boxes to her car, one of the store associates immediately offered to help my wife by carrying the box to her car. First rate service! read more

Updating my review to reflect the excellent customer service and follow up from this store. I received a refund from UPS directly, which leads me to believe it WAS their fault and not the UPS Store's. I would definitely use them again. read more

My Mother always used this UPS center to mail homemade cookies to my brother and family members. The owner, Devina Goswami, always helped her during the busy hoilday season in December. My Mother has since passed away, but I had to let the owner know how much my Mother appreciated her help. Many times during the Christmas holidays, this center is very busy since it is easy to get to and next to a HEB. There is plenty of parking. Mrs. Goswami is always polite and pleasant, even when the line is long. I use this center and would refer any co-workers or family members to experience truly excellant customer service. You will feel welcomed each time. (Shirley's daugher) read more

This place just charged me $3 to put a piece of tape on my box. They can forget ever getting any of my business again. I used to own a mail center and we never charged customers for tape, much less one piece over the top of my box. It's not like I went in there with just a drop off box. I paid $6 for just some foam peanuts to put at the top of my box! This place is a rip off. Stay far away! Go to the Parcel Post by Walmart or any other UPS store but this one! read more

This has been the worse experience. I have been trying to send my tv in for repairs. I set everything up to have the tv pick up between set hours and had it in email. The driver came by before the earliest time and the drama began. I have been trying for the past two days for someone to pick up my tv and the driver won't honor any request. I've been told to leave it at the leasing office or outside my apartment door. Why do you think I am having it get picked up!?! Now I am forced to get help to drop it off at the store because I am just getting empty promises and no customer service. If the warranty didn't cover the label and stuff for the tv repair, I'd go elsewhere. I will never use UPS ever again. read more

Received excellent customer service dropping off my packages. Helped tape up my boxes and ensure they were secure. Owner was eager to be of service and I felt welcome there. Will return. read more

Great service as always! I arrived about 10 minutes before closing to drop off some work related items, and mail a package. They made sure that all my packages were on the truck as the driver was loading up. Thank you, Devina and staff, for your utmost professionalism and friendly service! :) read more

The UPS Store in Pflugerville, Texas offers a wide ranges of services from shipping, faxing & copying, and is conveniently located to avoid traffic. Excellent staff... very friendly, considerate & efficient! read more

I have been doing business with this location for over a year. Never had a problem. Have shipped, faxed, deposited to my bank (Yes you can make USAA deposits here), send over night pkg. Owner has been wonderful offering great advice for least expensive options etc. I will continue to do business here. It is local and convenient and is a great place to talk to people in the community. read more

EXCELLENT SERVICE.....The owner and staff have EXCELLENT customer service. They help me with downloading, coping, faxing, mailing etc. I highly recommend this place. I will NEVER go anywhere else. read more

Went in to ship a package for work and the girls in the front were so nice and helpful! I basically had no idea what I was doing so it helped a lot, thanks girls!!! read more

I've used this location many times BUT, today UPS ask for over $110. to ship Ground from Pflugerville, TX to Limestone, ME. Additional Insurance not included, just the Oversize Charge. Took that same package to USPS, Pflugerville, TX. They measured the box for the Oversize Charge and shipped it Regular Mail for $57.74 including the Oversize Charge. read more

I have used this business as my local ship center for over 9 years and I also have a permanent mailing box at this location. I love going in there to pick up my mail, Devina and her employees are always welcoming and very helpful. They also go out of their way to help me. Due to a technical glitch, I don't receive automated e-mails or text messages when packages arrive. Instead, Devine has made it a policy that I am notified by a phone call every time I get a package. This level of customer service is why I keep coming back and extend my box rental every year. For the reviews that complain about pricing, I have found that if I ask a few questions of the employees when shipping a package, I am offered more options than the original pricing. They offer pricing based on what you tell them, if you don't ask questions about other options like USPS vs UPS costs, then you won't get the best deal. They are trying to be efficient, not over charge you. Just ask questions and they will tell you all the options. They are always happy to help customers. For the reviews where package contents were questioned, that is a security and insurance policy. It is standard for all shipments to have a description of contents. If you go to a place that doesn't ask these questions, they are not doing their job. It isn't personal, my package contents get questioned too and they have known me by name for over 9 years. read more

Omg , this store just confirms the problems with ups. We were told that we had to pay $10 to pickup a package that our vendor had already paid for shipping. She said she was not a ups store but a franchisee. How come the store is named ups then? Not to mention her customer service skills need much improvement. read more

I knew from the moment I entered this store that Devina was a professional. She knew precisely how to take care of my shipping needs and made me feel at ease as my documents were sensitive. I implore all of Austin to go to this store!!! Don't be fooled by office max or depot. If I could give six stars I would!! Thank you Devina!!!! read more

Davina has also been so kind and generous with her time, but in the last three months she has gone out of her way to help me through a most difficult divorce. She has been discreet, most timely in my needs and I can truly say she has been my angel. It's always nice to have a small business there to help when one needs it. Davina, thank you, thank your staff for everything that you have done for me. read more

I googled to find the hours on this business today, and read the review on Yelp that said "Stay Away!". I was surprised to read about the 2010 incident where the poster dropped off his item and it was delivered empty. I had this exact thing happen after dropping off at this place about a month ago...one year later. I dropped off a return of some jewelry and the company logo was printed on the outside of the box. The owner that I'm sure the other reviewer referred to took my box and then the box was delivered to the company empty. The company called to ask me if it was possible that I just didn't get it into the box, and I told them I was sure that I had shipped it back to them. I was really lucky that the company refunded me anyway, but people need to be aware of this. It makes me wonder how many other people have had this happen and just thought it was a random incident. I recently moved to Pflugerville and am so disappointed that my local drop off place is not to be trusted. I'll drive to RR just to make sure I'm not ripped off in the future. read more

I wish you could grant less than a star! I hate that this is my only local UPS store within 25 minutes of my house. It's unfortunate that this is "a neighborhood store" but they treat the neighborhood customers like total crap. They are capable of very little customer service and I have experienced that every single time I've walked into the store. Don't bother needing anything from them because they will not be able to supply it unless it is for an extra charge. If you would like a little extra piece of tape to secure your package, don't worry you can have it but it will cost you. If you have your tracking number but couldn't print the label, they can't even print the label for you! I think it's ridiculous that they nickel and dime you when you don't have an option of going anywhere else for UPS. But I guess that's how some businesses are!I'd rather go to USPS or the Pflugerville mail center in front of Walmart than go here any day of the week. Unortunately my company ships exclusively with UPS, but I'm certain that would end tomorrow is if they had to come here just once! read more

This UPS store is a mile from my house and frequently visited by my wife and I, both. Unfortunately, the owner is very greedy and over charges for simple inexpensive services. My suggestion is to find another UPS location that will not only give you better service but will save you lots of money. An example, was yesterday when I though I could give this location another try and they tried charging me $16.50 for a 20x12x10 box. I came to the UPS store location off Parmer and received the EXACT same "pack and promise" service for $7.50. I will no longer use location. read more

Davinder Goswami, the owner, is beyond rude. She lectured me about how much money she'd be losing if everyone borrowed a piece of 5 cent tape from her. Bring your own packing materials, because her prices are outrageous. She gives UPS a bad name. I will definitely not go back there again. Had to practically beg for a tracking receipt. On the way out, she made a rude remark directed at me to the next customer that came in. She's just pathetic! They also own the location on Wells Branch Pkwy in Pflugerville, so steer clear of that one too! read more

This business and the employees have always been friendly and professional when I have gone in over the last 4 years. I recently went to The Parcel Post Mail Center on Dessau by WalMart because it was closer and they were so rude and unprofessional that I will now always drive further to The UPS store for my business. read more

I was assured by Dana that my packages would arrive by a certain date. When my packages did not arrive to their intended locations I called the store for assistance in finding out where they may be. The owner was incredible rude and stated "I hear this all the time, we always get blamed but the post office does their own thing". I stated I understood that but knowing that the post office is fickle, her employees should not make assurances that her store could not stand behind. She was unapologetic and told me something very different that the girl in the store. It seems they are only interested in talking over customers and are uninterested in receiving honest feedback about employee performance. The owner fails to realize that she just lost major business from a large organization that have lots of shipping needs. I suggest going somewhere else. read more

The employees at this store are friendly and efficient. I select UPS over the Pflugerville post office any day! The difference is the attitude and behavior between government employees who are rude and feel entitled as opposed to the private sector who realize its incumbent for their business to provide awesome service. read more

Spent a while visiting with Devina today when I went in to get my business mailbox set up - what an awesome and helpful lady! She and the gal on staff were polite and informative about what I could expect from their service. Having used a UPS Store address before in Dallas, I do know how things work with a UPS Store address, but was very pleased to get complete information when I signed up today. Two thumbs up from me! So happy she took the time to help me today. Looking forward to a long-term business relationship! read more

I went into this store to ship an item. It was first shipped to the incorrect address. It was then corrected and shipped to correct address. I paid for signature required. The person I was shipping this to stated it was left at a neighbors door, not the ship to address, and no signature was taken. The neighbor witnessed the package being thrown at the door and the driver putting a signature on the pad. When I contacted UPS they said I had to go through this store for resolution. I just wanted my money back for the signature required I paid for. When I contacted the store - the owner was very rude and stated she believed the driver that it was delivered to the correct place and signed for by the customer. NEVER do business with this store. read more

Always get world class customer support and service at this branch!

I appreciated they way they handled the packaging for my shipment at the Pflugerville store #4028. First of all, the nice lady re-taped my package that was not sufficient with the silver tape we used. She also was nice enough to inform me that the pre-shipping label we went with was $6.00 higher than if we had shipped through them. I thought her information to be very helpful for the next time. I will definitely consider them should I use any of their offered services again. A very warm and friendly atmosphere and a sense of good business practices. read more

I've been a box holder at this UPS store for 3+ years. Devina and her staff have been nothing but professional and hospitable the entire time I've held my box. Devina greets me by name every time I come into the store and she always goes beyond expectation with any mailing needs that I may have. I would definitely recommend this UPS Store location to anyone in need of a postal box. read more

It was the first time I've been in this ups store. Devina was so very helpful. She was there by herself the time I went in, I needed help with getting paperwork off my phone to be shipped with my package. She was so pacient even when quite a few customers came in. She got them in and out along with helping me. She is a great multi tasker, very knowledgeable and very sweet. She is a great asset to this store. Thanks Devina! read more