Store guy need to learn customer service!! I get to door at 6:31pm he is inside helping a lady for 10 minutes. All I needed to do was drop off! When he let her out I asked if I could leave box? In a very rude tone he said " NO IT IS AFTER HOURS!!" Holy cow it would have taken 1 minute. I'll never use or recommend this place!! read more

One of the only UPS stores open till 6:30 and couldn't be happier with the customer service. They went above and beyond and are super friendly, not just to me, but to everyone! Trust your packages and other needs to this location, you'll be glad :) read more

These guys are the best! I come here at least four times a month to drop off my Amazon returns or ship gifts to my friends. This store is actually geographically inconvenient to me but I am happy to come here because the staff are so friendly and helpful.They always notice my return address and comment that there's actually a UPS store a few blocks away from my home in Villa Park. They get a lot of Villa Park customers Because like myself, we do not like the Villa Park UPS establishment. It is worth the slight inconvenience. read more

I am a frequent customer and come here numerous times throughout the week. This store is always clean and organized. The staff is always attentive and friendly. I have been to many other postal stores, and this store is by far my favorite! I haven't had one issue with them- and that is a lot to say due to the number of items I have sent. Very impressed with the store manager and excellent customer service- not only with me, but with other customers I have seen in store as well. Whatever you need- postal services, packing supplies, public notary- this store has it all! read more

We dropped off our package at the UPS Store for over night delivery. The next day our client never received the package? We called the store to track the package? They couldn't fine the package, They couldn't track it?? and they were Not Very Caring??? There customer service is CUSTOMER NON SERVICE!!!!!!! I don't know how they are still in BUSINESS???? I Will Never use this Store ever again!!!! I am not angry just very disappointed! Jeff K read more

Greg was super helpful with my live scan. There was a short wait, but he was in such good spirits considering end of day and a lot of coming and going with people dropping off shipments. Grateful for the service provided to me and his sense of humor. read more

I went to this store with a box ready to ship, label was printed and paid for. When I tried to drop it off they said the store charges $2 to ship. WAIT WHAT? I have to pay to ship UPS at a UPS store. What do they do with it, they hold it until the driver comes by and loads them in a truck. read more

I went online and ordered printed material through UPS.com and I contacted the store to make sure they would have the items ready for me on Saturday. The man on the phone said yes don't worry about it and I did not feel comfortable with the way he was acting. I get there and he says sorry I couldn't find your order and there is nothing I can do because I am really busy right now. At this point UPS already charged me $33.49 for the copies. He said he did not know how to refund me and that he will ave the manager call me. Of course no calls! I call back again 2 days later and then I get the same thing manager will call you. Its been 3 weeks now I still have not gotten my money back and no call from any manager. This location is a joke and so is there online system I will never do any business with a UPS store again!! read more

I have come in a number of times to ship items, both with my own packaging and with buying theirs. Every time they seem to go above and beyond with their care and handling of my shipments! Sometimes they get quite busy but they always acknowledge that they see you and and work to get you in and out as fast as possible! read more

I have always shipped my eBay items here and found the staff to be incredibly helpful. I've never once had a problem with anything at this store, except maybe it being busy because of how awesome it is. I've even had to ship a 140 pound motorcycle motor once and they did everything in their power to get it prepped for shipping and safely to its destination. I will definitely use them for all my shipping/mailing needs. read more

Never in the 20 years that I have been using these stores(Mailboxes etc as well) have I felt the need to write a review. These stores are always so convenient for when you need Notary. My company constantly needs this service when I travel. This location in particular had something I have sadly seen decline in the past few years at these stores. An employee who valued each and every customer. Danny quickly greeted me as I entered the store and asked me what he could do for me. He already had a line of about 5 customers who seemed to need different things but he was still able to help us all at the same time without being inconvenient to anyone. Multitasking 101 right there. I told him I needed to use the computer to print out a document and get it notarized. So while I was searching through my email for my document, I also observed him in action. He was so efficient and professional. This woman with a nasty attitude kept him about some service that I didn't quite understand. He had the patience of a monk because this lady asked what seemed like a hundred questions but he calmly explained everything with a smile. Her personality completely changed when he helped her and I think she left happy. Anyway back to me. I finally printed my document and Danny was patiently waiting for me. Something was missing on my document and Danny explained to me what needed to be done to fix my mistake. So we got that done and I was ready to finish up my transaction like usual. But he knew to remind me I needed copies. I would have left and had to come back and feel awkward that I didn't do it the first time. He also explained to me that I can submit a print order online and they would have it ready when I arrive. This would actually help me a lot and I'm a bit disappointed I wasn't notified of this at other stores. Not only was I impressed by his by his professionalism. My mind was blown by his knowledge on each and every service they offer and his ability to simply explain it all. His attentiveness to each and every persons needs and his ability to prioritize knows no limits. When I found out he wasn't the manager or owner but just an associate, I was in shock. I had to make a point and write a review. This is an employee you want. This is an employee I would hire on the spot. To the owner of this store, value this man because he will lead by example and take your business far beyond than you can see. read more

I have been using this UPS store for a few years now. Greg is really helpful and continues to save me money by recommending quick and inexpensive delivery options. He is accurate and helpful in tracking and letting me know when packages are available for pick up. I had to have several documents notarized and it was all done so quickly. Go to this UPS store to find out what good customer service is all about. Thanks to Greg and the friendly staff for all your help!!! read more

Every single time I visit this UPS Store, I get excellent service. Additionally, each of the employees is very friendly and seems to go out of their way for customer needs. They also accept USPS packages which is something not a lot of UPS Stores do. read more

Came here yesterday to send a return package from eBay they we sooooooo helpful! I appreciate when they take the time to help me with something I haven't done before. The guy was very friendly! read more

The staff is super helpful and make your experience quick. Have been here twice and had good service.

I asked for a box that would fit my stuff. They decided to take my stuff and pack the box themselves then charged me $40. Then they tried to charge me 1100 bucks to ship a 50lb box to Poland. I can fly it there cheaper. Worse of all, the unfriendly "manager" stoked there bullshitting with some Buddy the entire time while other customers waited. This place once had friendly staff willing to help and work with me on shipping. Now? It's just another place that needs a new manager. read more

Greg is the rudest person I have ever met. He did not acknowledge me at all when I was talking to him. He rudely looked at me puzzled when I was asking him a shipping question. I will never go here again. Leave your grumpy life outside of work especially if you work in customer service. Rude old man. read more

This store is clean and convenient. I would give them more stars but they have replaced their old staff who were great with people who are definitely less friendly and helpful. They have one girl working there who is very nice but the others leave much to be desired. They are also pretty expensive. If they replace and improve the staff that is lacking in customer skills I will be fine with giving them a higher rating. read more

Gilbert at the Lincoln store is a great employee with xcelnt customer skills, I will frequent this store more often now.10 stars Thank you Gilbert read more

I was charged $1 to have my package taped up. I thought it'd be free but seriously? Charging for tape? Wow. Just wow.

I sm very impressed with the service I got today!!! It's first time to come here and we want to send the perishable food to our daughter in VA. Phil is so helpful, professional and great customer service!!! I highly recommend this UPS store location with Phil. Thank Phil and UPS. read more

Super helpful staff!!!!! Went above and beyond to help me determine the best way to send a large package. Will definitely return here over the post office!!!! read more

The UPS store is suppose to open at 9:00am on Saturday, but I arrived at 9:50 am and it was still closed. This store needs to learn to abide to proper operation guidelines. read more

In and out in less than 10 minutes. Absolutely worth the little extra it costs over the post office! I send gifts to my family in Washington every year. I showed up with them in a huge old box I had and they fixed me up with a new one, taped it up and put the peanuts in it for me. Nice people, painless process, I'm happy read more

Tuesday, September 12, 2017: Supposed to be open at 8:30 A.M., but still closed up tight, no sign of anyone inside, @ 9:45, and no posted explanation. Finally gave up waiting. Several other potential UPS customers who stopped by were not pleased either. read more

Worst customer service vice ever! Just utterly unfriendly and curt. They have this arrogant attitude about them, especially the old bald dude read more

Went here the other day and even though you can tell the store is understaffed on a busy Monday Hannah was very quick and helpful and patience with me. She made it a breeze to ship my package back to my hometown. I was very stressed because I needed to be there by a certain date but She made it a great experience and I left there confident that my package was in great hands! I just moved here and because of her I will frequently be going back and making the extra ten minutes drive to come to this store instead of the one closer to my home just because of the customer service i receive (from Hannah) every time I come. it is worth the drive ! I felt she really valued and cared for each customer ! read more

I tried to overnight a cashiers check to an escrow company. The escrow company requested we use their corporate account to send the overnight letter. This UPS Store refused to use the escrow company's account number. I was told that since they weren't really UPS but an independent franchise they could do what they wanted. They said that there was a scam 2 years ago using 3rd party shipping accounts so they refused to do it anymore. I went to FedEx and they shipped it with no problem using the Escrow company's billing account. I learned my lesson: UPS Stores aren't really UPS and don't care about customer service. I will go to FedEx Kinko's from now on. read more

I came in early in the morning because i needed document notarized. The lady who help was fantastic. She helped me in a timely manner and efficient. There was a line and she told the other customer to simply lay down the box and she will take care of it when the box already had a shipping label. That was smart so the customer didn't have to waste time waiting in line. She notarized my two documents. It was $10 each. My god. This is cheap. Great service and cost effective. Will come back for more services when I need them. read more

This UPS store has plenty of services and I go there all the time. I went in to get a document notarized and it was very quick also, the sale associate was very friendly and, attentive. I recommend this UPS store if you need any print services or copies she also saved me money by recommending I ship my clothes in a padded envelope instead of a box when I had to ship a gift out of the U.S. read more