Great having a staples nearby for all our office needs. Service is consistently helpful and nice. They have a great selection of items. I've used many services, copying, shipping, poster printing, etc. all have been great! read more

I never thought that I would say this about a store, but it was truly dreary and dismal. It looks like a location waiting for the lease to run so they can shut up shop. I went in to pick up an order that I placed online. There were two employees at the register area. When the person at the one register was done, I anticipated that I would be called next. Wrong! The employee started to play with print cartridges that were being recycled. Fortunately, the other staff member asked "Mr. Recycle" if he was going to help me. Although he responded that he would, it still took time for him to finish his beloved cartridge and actually help. read more

This staples has little foot traffic, but is always easy to explore and find what you need. It is a convenient Amazon drop off location and has a full print services department. The employees are always nice and I've never had any issues with the state of the store. Overall, this is a pretty standard staples, and they will have what you'd expect! I'll be back because it really is an easy Amazon drop off location! read more

I can't say enough about Jessica in the printing department. I had a large order and needed it quickly. The time she spent with me, her attention to details, her customer service skills, impeccable! The quality of the final product was outstanding. She is a huge asset to your organization. read more

I went in with one of my kids to get a rust job on her resume and some cards for her job fair ( She is graduating in May and is now interviewing) that night. We were very promptly helped by a very professional your lady name River. River showed us some very nice ragbond paper and helped get Hope's business cards and resume set up fir printing. I know that River really put extra help into getting Hope's cards done so she could present them to prospective employers. Hope got more that a few compliments on the appearance and professional quality of her resume and business cards! Thank you River... you are the best! read more

I walked in to do a return. Look for the Happy Returns sign, which there is no sign anywhere on where to go, except Amazon returns, so I head there. After waiting a while, someone finally came, but 6 more people came behind me now. He informed me Happy Returns are other side of the store go there and he will help me when he's finished with this line! So I head over there to wait and do not see a sign or anything of where to wait. I finally just left because this was not a way to treat me when I was first in line for returns. I won't be back to shop at Staples again after this poor treatment and zero signs! read more

We had a major network issue at work and needed printers. Aimee was great at providing customer service. She listened to all our needs and helped come up with a good solution. read more

Came in for school supplies and Mr Logan assisted me with my rewards and also I received teacher discount. Thank you Logan for helping a military veteran. read more

If there was a Hall of Fame for Staples employees, Jessica from the Yorba Linda print shop would already be in it. Jessica went above and beyond, breaking everything down with crystal-clear explanations. She didn't just help me print; she schooled me on how to use the Staples app like a master and even showed me how to save money with rewards. Who does that anymore? Answer: Jessica. She's professional, lightning fast, and somehow makes the whole printing process fun. On top of that, she's an absolute sweetheart--warm, patient, and genuinely invested in helping customers. You can tell she loves what she does, and it shows in the quality of her work. Staples, if you're reading this: recognize Jessica. Promote her. Give her a raise, her own parking spot, and maybe even a cape, because she's basically a superhero in the print shop. Jessica, thank you for making the printing world a better place--one page at a time. read more

I would like to commend one of your outstanding employees RIVER! I wanted to buy (at the last minute I might add) a Valentine's photo mug for a gift. She was extremely helpful in assisting me in finding just the right style mug and selecting the best photos for the mug and assisted me in the process of emailing the photos. Additionally she finished the mug on the same day (valentines day)!!!Thank you RIVER she's a great employee great customer service and someone who really cares about doing a great job! read more

Horrible customer service. The big guy with red hair could have cared less. Know where your products are instead of pointing to where you try think it's at. read more

Wow! I haven't received service this great in a long long time. Amy was AMAZING! She really looks out for small business owners and doesn't mind going the extra mile to ensure the best deal. Amy climbed up on the ladder to search for a multi pen pack that would save us $3. She pulled down some pen packs that included an extra pen and when the large pack wasn't available, she offered to order it for us. Thank you Amy! You read more

Staples - Printing Services Near Me - Yorba Linda, California

Had an absolutely amazing experience due to your great employee Nohad. Was in a rush to have a sign made before the holiday and Nohad was able to get the poster created just in time. I appreciated the great customer service! read more

Jessica in the printing department is incredible! She helps us with our newsletter every time we need to print it, and she is always so friendly and helpful. Today she helped me navigate my app and figure out multiple ways to save money on this project and I am beyond grateful for her!! read more

Hands down one of the best experiences! The manager Amy helped us as soon as we walked through the door. She greeted us warmly and right away assisted us with a printer, extra ink, that would be shipped directly to our home, a pc that we are on the way to pick up at a nearby store (we needed it ASAP and Amy called a nearby Staples to see if they had it in stock) and the necessary software and anti-virus software - she informed us of the discount you receive when you purchase a PC! Our day started off pretty bad with a computer just up and dying at work and everything was made much better by Amy and her diligence and great attitude! read more

Not friendly just a Amazon drop off. Sitting waiting over 10 minutes. No hello nothing just ignoring you. Use to be friendly place

Walked in expecting nothing but bare minimum service since Staples stores aren't really the spot for high energy and I was very wrong ! Immediately greeted by an employee when I walked in. I had a print to pick up and the girl River who left me a voicemail earlier in the day to let me know my order was ready asked for my name for the pick up and when I said my name she immediately knew she contacted me earlier and was very kind and attentive. The manager of the printer section whose name I didn't get was also very kind and attentive with me and the woman she was helping out before me. Very kind , professional and welcoming staff! read more

I've printed out several posters at the Staples on a few occasions, and every time they come out perfect. The service is always super fast, and the staff are all so helpful. Jessica was so kind and helpful while there was a technical issue on my order, and went above and beyond to help and solve the small issue. Great price for the custom poster printing and is such a great way to decorate your home with digital art and keep it affordable. read more

The staff in this store today showed me what great customer service should be everywhere! I needed some paperwork to be formatted in a PDF form !!! Easy solution in the printshop area! Then at the main Checkout.... My cashier helped me with my account rewards!! Love this store!!! Thank you treating customers like humans:) read more

Wonderful service , kind caring people very nice staff , just a long wait time but that's okay to laminate two insurance cards but I had a nice day so it was ok no complain read more

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Jessica just helped me at the counter and she's absolutely amazing. Super nice. Super helpful!!

I came here yesterday to get some water bottle labels printed for my daughters birthday. Sara in the printing department was extremely helpful and attentive to me. She has a lot of patience and she made the whole process of getting everything I needed printed extremely fast. I was in and out within 10 minutes- Tops ! The cashier was also super nice as well. It's all about the ppl at business like this. Will def be coming back for all my office and craft needs !!! read more

I just had great service from Layma in the print area when the store should have been closed. She let me finish a project and was helpful and kind. Thank you! read more

Thank you Erin at the copy center for your outstanding customer service! I will keep coming here because of people like you. Thank you for making my late night and last minutes copy your priority. I very much appreciate this! @Staples - please give Erin a raise for taking care of people and putting customers first. Thank you again! read more

What a sad state of affairs this Staples is in. I went in for an Amazon fire stick and noticed that the shelf where they had them set up at had several boxes there indicating that the store had more than enough fire sticks. I picked up a box and went to the line and waited in line and when I got up to the counter they said they had to get one from the back. I again waited a while until they came back on the radio and said unfortunately they're all out. The gentleman at the cash register said the same thing, unfortunately we're out. REALLY!!!??? I had to ask them why they would have so many boxes up on the shelf if they had nothing to sell no product available. This question just confused the sales person at the register somehow as he had no good explanitionfor this stores sales set up with empty boxes waiting for you to take one to the register for the product... This store needs to rethink how they stock the shelfs and how they sell a product when they no longer have the items. read more

Staples - Printing Services Near Me - Yorba Linda, California

Amazing customer service from Jessica at the Printing Center! She went above and beyond to make sure I received my order in a timely manner; after several failed attempts at printing from UPS/FedEx, I've found my go-to printing place, all thanks to Jessica! Thank you so much! read more

Printing service, they are not there to help you or tell you how the printer works or give you good instructions . A lady I suppose was the manager was very rude And didn't care anything that you tell her so she can help you, I guess self printing is not were they make there money and you are on your own. I will never go back to the printing service . read more

Hate this location . Worst customer service ever can't even ask a question without making you feel like you're an idiot. Honestly I'm more upset on the gals tone and her sarcasm on every question I had then anything else. I understand that she couldn't help me print certain pages due to my format but the way she would answer and come back it's not OK you're at work whether you like your job or not or you wanted to go home, you have to answer professional you're in a work setting. read more

So staples decided to stop being able to print from Dropbox/google drive and in additionally, will not let you use your own paper. That's all fine but it would have been nice if I'd been told that before I started and wasted 20 minutes of my time doing the whole process. I'm honestly livid! It would have been nice to have a sign or even customer service tell me that before this. Safe to say they've lost my business. read more

It is no wonder that Staples is having a hard time staying open with stores like the one located in Yorba Linda. I ordered a rapid print job of 9 packets and then totally forgot to add the 2nd set of papers to that order. So I submitted 2 orders, both within minutes of each other and the 2nd order was a mere 10 pages. Both were black and white - QUICK print jobs. I submitted these yesterday morning with plenty of time to get these printed and do a good job for a loyal customer. Instead, I got a phone call from their print manager telling me that they rapid print job was complete but the other one, because I didn't mark it as "rush" was going to be ready in the evening.....10 PAGES BLACK & WHITE (a $2 job). So I called her back and asked that they both be completed at 5p, as these were for a non-profit meeting at 5:30p....a little non-profit called Girl Scouts by the way. She proceeded to lecture me on why I needed to mark BOTH of my jobs as "rush" 3x on the call but that they would go ahead and get them printed. Great! I was fine with that, though no need to lecture customers right? Anyway, I show up at 5:15p to pick up my items. There was a gal behind the counter, razor sharp claws, thick eyebrows (you'd know her if you saw her). She never acknowledged my standing there waiting until about 7 minutes later and then she came over with ONE of my orders. The 2nd order, that as a customer I was lectured for, was not even printed. AND, none of the printers were in use by the way, took clear note to that. She then came over and wanted me to pay a $5 fee for "rushing" my 10 page black & white 2nd order that they had not even printed. Above that - it's not $5 for a rush job on that low of a page count. My first order wasn't even $5 for a priority job. I asked for the store manager - he came over and proceeded to instantly argue with me, loud and proud. I asked for a refund and left as I had my 5 year old daughter with me and she did not need to be involved in the manager maniac show of anger. There are so many better places to get your projects done. This Staples is not it. Go elsewhere. When a store yells at their customer and fights over $5...you know they're in trouble. read more

Jessica T is the absolute most wonderful woman working here and I was so blessed to come in on a day that she was working. Kevin also assisted me and had nothing but patience for printing out my flyers which got a little tricky! read more

Staples - Office Supply Paradise - Printing Services Near Me - Yorba Linda, California

I ordered some memorial cards online that needed to be printed ASAP. Jessica received my order and could see I had trouble with the borders. She contacted me and was so helpful. She corrected the problem and got them printed ahead of schedule. She is a compassionate and knowledgeable employee who proactively solved my issue with beautiful results. Thank you Jessica for making a difficult process so smooth. read more

Worse service ever. I was in the store for 40 min to get 8 pages of copies. I asked for help, and did not get it. Btw I came at 8:00 am so they wouldn't be busy. Drive a bit farther and go somewhere else. Their service sucks here. read more

I needed to print an attachment from my email at their copy center today and I was dumbfounded at how unhelpful their staff was. The attachment needed to be reduced to 50% but their self service copiers didn't have the option to do that. I was told that I needed to print out the full size and then make a copy of that printout. That is the most ridiculous thing I've ever heard from a copy center. A copy of a copy would immediately compromise the quality of the print. Besides, I'd have to pay for multiple copies when I didn't need to. Anyways, I asked them if they could reduce the file on their end and print it out behind the counter since I didn't have the option to do that on my own. The manager said I would have to wait one hour for that one print, or I can pay an express fee. The manager and the one other staff person were sitting around twirling their thumbs, so why did I have to pay an express fee??? So that they could get out of their chairs?! the manager continued on with her ridiculousness by saying that there are other jobs ahead of me. That would be fine if that were true, but all of the machines behind the counter were sitting idle... and so was the manager and her staff member. There is no other explanation other than laziness. How ironic, since a store like Staples is supposed to help the consumer be more productive. This copy center needs some serious retraining, or a new staff team all together.k read more

I am amazed that people hire employees that treat customers really poorly and they are allowed to get away with it. Yesterday, I walked into this branch when the store opened at 8 am and a young man at the cashier was very rude to me. His manager was standing right next to him and did nothing. It was not until I stopped the bad treatment and asked to talk to a manager that the manager said: " Oh, yea, I was going to ask you if I could help you, because that was really rude". And they get paid to represent a brand??? Is it now the expectation that customers owe them something? I have a commercial account with Staples, but I would be a fool to support a company that allows their staff to bite the hand that feeds them! If we want to continue to be treated respectfully as we treat them, I invite consumers to speak up. I do not need Staples and it seems that Staples does not need my business either read more

WORST customer service in the photo printing section. Not friendly, not helpful, honestly just overall rude. Should really invest in new management for that section. I was told by a manager to just "go to costco" so I did. The Costco worker was extremely helpful and I received much better service. Make the drive across the street, so worth it. read more

Staples always has the products I need and the staff is helpfull, knowledgable and there (they look for you)

This Staples always comes up short for me :-( They not only never seem to have what I set out to buy in-stock, but (insult to injury) the staffers rarely seem to understand exactly what it is I'm looking for, and seem like they could care less either way... The only reason I come in here periodically is that I pass by the store all the time. That said, going forward I'm going to remember that it's pointless and just go elsewhere. read more

Rodney was so pleasant! He's sweet and professional and talkative in a warm way, not overly like some associates can be. I admit, I never come here. I had some returns to make and he was able to efficiently help me. I was in and out so my experience was great. I wish all customer service workers were easy and nice to deal with like Rodney! Thank you! read more

I needed some unusually sized boxes. Staples Yorba Linda's Mandy, Jarrad, and Ronald stepped up to the challenge. They found the exact size storage boxes I needed. I found their service to be above and beyond. read more