This is our local UPS store and it's great. The people working there are always nice, the service is helpful and even with a line, they are efficient and it never seems to take too long. The store is also very clean which I appreciate. The other day I came in for a "Live Scan" which is a special background check that involves doing a variety of fingerprints on a screen with some fancy paperwork. Our school is requiring this for volunteers. Well the gentleman that helped me was awesome. The fingerprinting is a little tricky and he guided me through the process flawlessly. I was in and out in no time. Bonus points because he was super nice to my little guy that was with me. We'll be back! read more

They are very professional and courteous. I've never experienced too long of a wait. They sell cards and mailing needs at your disposal. I have used this location to mail USPS certified mail. read more

I use it for my Amazon returns. In and out in an instant. Usually parking is readily available.

I never write reviews but Evan really deserves it. He has always been so helpful and well mannered. He takes his time and shows patience. It's nice to see a young man taking his job seriously. The store is very lucky to have him. read more

Friendly and helpful staff. Convenient location. The only negative, which causes me to use another UPS location whenever possible, is the strong smell of body odor. The stench is oppressive and is always present. If the staff weren't so nice, I'd never visit that location. The smell is really bad! read more

I have been going here for years and have never had a problem until recently. There's a gentleman that works there with long dark hair always wears a mask( which is fine ) but is always so combative and condescending. It makes it very difficult to utilize this location if he is working. Makes you feel like an idiot when he's talking to you and treats customers with so much disrespect it's disgusting.. when he's there I'm willing to drive the extra 10 minutes to another location because he makes it so miserable. read more

I want to start by saying that my experience at this location has always been great! Always quick and staff is usually friendly. I went in a week before Christmas to print nice labels for all of my gifts. I spent almost $20 on some Avery labels. There were 12 sheets and I was going to use 10 of them to make mine and my brothers kids labels for Christmas gifts for work and their classes. I had to email the files to their store email. I did so and called to confirm they got it and came in. I was helped by Arthur. It wasn't my first time being helped by him, but I usually just have Amazon returns. He is usually a more straight faced person when I come in but I don't really mind as my transaction is always quick. This time, I came in to make these labels and my experience was very different. I told him that I always do a test on a piece of paper and write an X on it and sent through printer to ensure we know how to enter the label papers in the feed and print on the right side. He assured me that if he used the side tray, it bypasses any other print job and he's done it before. He sent the fist one through and it prints on the wrong side. That's a waste of a sheet . All he said was " well that's a first." He never apologized and just tried to hand it back to me. I was like oh ok I guess you can trash it. Now we know how we need to enter it so a few others were printed. Then he printed one of the files twice. That was a waste of another page of labels and I had none left to make if I needed more. Printing all the files took about 45 min. When I went to pay I asked him if he could give me a discount for his errors and waste of my product/time. He said "Unfortunately not." I mean, it was only about $8 but it was the principle. I tried to tell myself it's Christmas time and maybe he was just having a bad day because I am sure it's super busy this time of year for them. By the next day, I was still upset at how he handled the situation and how he his demeanor wasn't empathic so I decided to write the store. I am glad to say that the owner Hanswahini Kumar called me right away, but I was at work. They emailed me, apologized for my experience, and refunded me for my print job. I appreciate the owner making wrongs right. I will keep this as my home store. Thanks, Hanswahini. read more

Quick, friendly service here at this UPS. I had to drop off a few packages and I was helped right away. A few hours later my package was scanned and good to go, which was a relief! It is a small location so please remember to practice social distancing! This location is in the same shopping center as Vons. So as soon as you see Vons you are in the right area, it is tucked away so it took me a minute to find it! read more

Excellent and friendly staff. Fast service and always a smile. Amazon returns are a breeze

This is a new UPS store in the neighborhood and I am so glad they opened one at this location. Convenient, clean and ample parking space. Ms. Kumar was courteous and kind. My new UPS spot for all my amazon returns! Lol Update: clean, friendly and consistent! Still my #1 spot in YL to drop off shipments. read more

The UPS Store - Mailbox Centers Near Me - Yorba Linda, California

See all

Best UPS experience ever! Came in to return way too many things from Amazon. Got confused because Amazon registries do not make it easy. Max was very patient and accommodating while I took my sweet time looking up the information on my phone. This guy is professional and respectful and genuine and kind and helpful and knowledgeable and the list goes on. Happy to recommend in a heartbeat. Thank you so much for your help Max! read more

Great store super fast service!! They always make returns extremely nice and easy. If there is a line it moves nice and quick.

My friend left for family emergency on 9-20-23 to Tampa Florida. She is immune compromised. Forgot her most important medication! I mailed it on Wednesday 9-23-23, before 0900. Had to send overnight shipping. Today is Friday 9-25-23, 1330, still no delivery! The package was capsules, the cashier saw this and put it in a small box. I'm extremely disappointed with their saying overnight when it "may" take 3 days. Seriously she may end up in the emergency room today!!!! Soooooooo upset, helpless and disappointed, 120.00!!! Down the drain with my friend!!!!!!!!! No star option is not given!! read more

Great hours; open on Sunday. I had to divert my wine order to their location and they managed it well. Store is clean. People are helpful.

I never knew about this location so I never came, but luckily because of Amazon I'll be coming back to this location. By far the best UPS store I've ever been to. This lady was in front of me and I guess her situation was taking longer. So while she was getting her situation settled the cashier helped me and I was able to get out within less then 10 seconds for my amazon return. Best service ever!! I highly recommend this spot! read more

Based on previous Yelp reviews, I went out of my way to go to this particular location for my shipping needs. Joshua assisted me, and was extremely friendly and professional. There's another nice woman that was in there, as well. Both were helpful and, again, very friendly. I needed to return merchandise, so I had them shipped from this location. Excellent customer service, is going to encourage me to return to this location. Highly recommended. Worth the trip! read more

Convenient location, nice People but they need more staff. Always a long line with Amazon returns. read more

Used to be my favorite neighborhood UPS even before I moved into the area. There seems to have been a change in management or ownership, because service isn't what it used to. Staff (not the old crew) is much less helpful and friendly, very slow, and sometimes demands Amazon returned items in packed boxes even though label says no packaging required for returns. A few times the girl at reception even outwardly changed her expression when she saw that I only dropped off Amazon returns. Maybe Amazon should be aware of their reluctance to accept returns? I have been going to Whole Foods for all Amazon to save time and energy. read more

They'll schedule employees before any training then they'll train them on the spot (and remotely on the phone) while you wait. Depends on who you get, sometimes they'll ask you 40 questions about your shipment and other times no questions at all. Frustrating to say the least. I have no confidence my shipment will actually get there or on time. read more

This has been my neighborhood UPS store since they opened. They are always helpful and responsive and treat every customer with respect, time, and courtesy. Today I had an Amazon return of several items which I was supposed to pack in one box. The items were very large and were originally shipped to me in individual boxes. When I asked if they could package them in one box, one of the two gentlemen working instantly identified the correct size of the box just by looking at my items. It was such a relief that they were able to help me with my return. I was in and out of the store within four minutes. Excellent customer service! read more

I walked in yesterday with 3 things to mail out. Arthur was working the front and was extremely rude and condescending. It was very clear that he did not want to be there and I refuse to go somewhere only to be mistreated by unhappy and rude employees. Do yourself a favor and go down the street to the location on YL Blvd and Imperial, the customer service is much nicer there! read more

On December 21st I went into this UPS location with a small Xmas present needing to be sent to the Phoenix area. I made it very clear that I wanted it delivered before Xmas and would be willing to pay to make that happen. I was advised that 2nd day air would have it there by the 23rd and so I paid $32 for the service. I also made very clear that I did not want signature verification or anything that would prevent it from being dropped off. After not receiving the usual text from the recipient on Xmas I checked the tracking and discovered that it was not delivered and was scheduled for the 27th. The 27th rolled around and it was again not delivered. In the end, after I managed to track it down, the recipient had to pick it up at a UPS location in Phoenix on January 3rd! Pretty bad, huh? I ship quite a few things and have used this location often in the past so I went in to share my experience with the owner and to see if she could shed some light as to what went wrong.. As soon as I recounted the process to here she immediately became defensive and started spewing weird excuses at me. I was honestly taken aback at her posturing as I was trying to be helpful in sharing my customer experience with her. As a small business owner I know how important feedback is. My opinion of her and her business immediately changed with the confrontational tone she took with me. I mean, I am the aggrieved party and it is obvious they screwed up on their end. Not going to be pushed over, I changed my tone and asked her if she intended to make this right and refund me? She said no and basically that it was my fault. So ok, if she want's to alienate a customer and expose herself to a review like this, so be it. "Hanz" is what she told me her name is. So, Hanz, if you are reading this, would you maybe handle things differently in the future? I sure hope so, because you handled me so poorly that I felt driven to create a yelp account and leave this review. I'd encourage you to work on your customer service. Customer service is everything. Do better. read more

Friendly, efficient. It's a pleasure to go to this store. I've always had a good experience with them.

Absolute worst shipping store I've been to. They packaged my item for sale in a box that was too small and it was damaged and bent. I won't be coming back here. The UPS store on the other side of town is 1000x better than this one. I will go to that one even though it's farther away to avoid this horrible place. Totally ruined my item. Waste of my time and money... read more

This is the best UPS store I've ever visited, I actually sometimes go out of my way to make a trip here just because the service is superb. Everyone is so friendly and usually there is not much wait time. Also all the staff wear masks and encourage social distancing. read more

My husband and I went to ship out a large box we were returning to Overstock. We had some hiccups getting the label to ship back to them. After several failed attempts to our personal email, we were able to email the shipping label to the store. Nick and Cassandra were super patient with us (right before closing). Hiring good employees that deliver good service without the bosses being there shows a lot about your store. I've lived in the area almost 30 years and always went to FedEx, but you've got a returning customer in our household. Thank you for the great service! read more

It's crazy that I'm writing a review for a UPS store, but the one here just gives the best, most friendly customer service with such genuine smiles. I actually leave feeling happier every time haha! read more

Came here the other day all the employees are great and have a positive attitude towards everyone

Great service!! I use this store to handle all my shipments, highly recommend!!! The store is brand new, the staff work there have a great smile! read more

I came in returning a bunch of large solar panels, all the return labels got mixed up (my fault) and it got very frustrating. They were so patient and seemed happy to help. Great place & location! read more

I can't say enough positive things about this place! They're always so nice and friendly! Love how they always greet you with a welcoming hello- even when they are about to close :) never have I felt like I was bothering them. This has become my new go to places when I have returns! They go above and beyond for their customers :)) read more

I usually come here when I have an Amazon order to be returned and it's always hassle-free. The staff is always friendly and I almost never have to wait. I love coming to this location! read more

The people that work there are extremely nice and helpful. I am 7 month pregnant and had to mail in a stroller for a return and asked for help getting it from my car to the shop, a kind employee came out and helped me. They even offered me water and turned on the AC because I was worn out from trying to lift it. read more

Today I came in to UPS and Mike always there always ready to help with a smile play to get you through your stress when you're trying to ship something out they make you feel comfortable I really would like if the owner or somebody would recognize Josh today he went over and beyond and help to me and I am a customer that comes in daily thank you way to go UPS store :) Happy Happy Customer. read more

I accidentally left a phone in a jacket that I was returning I called them and asked if they could locate it and it was already sealed in the box. They spent time calling the phone trying to locate which box it was in and they were able to find it and give it back to me. INCREDIBLE customer service they went above and beyond!!!!!!!!!!!!!! read more

Staff was very polite, friendly, and efficient. I will definitely use them again and will make sure to tell my friends about them.

This is the BEST UPS store that I have ever used, and I have frequented many of the stores for alot of years!! The service is excellent. Whenever I am in the store the owner is working to make the customer happy and she is able to multitask when another customer enters which is a rarity these days. It is a hidden gem in the Village Center...I am so pleased that they are In my neighborhood read more

Always friendly and very helpful, they'll even package your items for you! We use them for all our shipping and they even have a notary!

BEST SERVICE EVER!!! So friendly, efficient and they pack amazingly!!! I sent some hot chocolate balls to a friend in Seattle over Xmas for her kids and they arrived in tact and not one crack in the exterior! All because of their great packing job!!! On top of it all they are soooo friendly! The owner seems to care about her clients and business and always has a smile!!! I cannot recommend this place enough...I will ALWAYS go here and instead of the Post Office. Best place ever!!! read more

Buyer beware, that this store will rely 100% on the UPS drivers feedback and will keep your money. I mailed a family member a Christmas package to a campground they have spent their winter months at for over 20 years, but the delivery driver said it was vacant and returned the package. I showed tags store owners the address on google, google maps, and offered to call them on speaker to prove the driver made a mistake. The owners said it was the drivers decision to return, nothing they can do, no refund or return try. The USPS had no issue with the shipment at half the price, this location mantra is the customer is always wrong... read more