If I could give no stars I would. I have been using this UPS since I moved here 1 year ago (only for convenience since it is the closest to me). I have made my decision TODAY to drive the extra mile to go to the next closest. Why......because the customer service is atrocious. They don't greet people that walk in, they charge $5 if you didn't seal the top of your package AND TODAY WHEN I WAS AGAIN DROPPING OFF A PREPAID SHIPMENT SHE TOLD THE LADY NEXT TO ME THAT IT IS $2. So I guess they charge people differently for that. Wow. I will be sharing this with the corporate head office as well. On top of that I just read every review and every one is spot on that gives 1 star or below. Did I happen to mention that the person behind the counter has rotten teeth (even my kids asked me about her appearance). read more

Absolutely never ever will I step foot in this place again.. Wanted to send a 5×7 picture to laguna beach ca. Bubble bag was 6$. 12$ more for them to pack it and 18$ to ship it. 36$....ygh.. the frame was 8 $.. Hahaha.. When I made a comment about no wonder they are all sitting around, clerk said. Yes that's why we make "millions of dollars".. Guess what?? NONE any of my dollars will support your millions.. USPS POSTAL SERVICE WITH PACKING AND SHIPPING 10$$ AND TRACKING.. BAMM. DONE!! GOOD LUCK ON THE MILLION DOLLARS... I Doubt it with that kind of service.. Thank you USpostal service.. read more

I needed a document quickly notarized and stopped by the UPS Store during the COVID-19 crisis for help. The store was clean and the staff were incredibly friendly. I had my document notarized and I was out the door in minutes. No long wait. A quick but pleasant experience well worth a quick mention here. I would definitely return in case on another emergency. read more

All the people working at this store are nice and helpful. For the UPS itself they are robbing people. Please make sure you have your own boxes. I am not sure how this is allowed for them to charge $25 for two empty boxes. Never again will I use UPS. read more

I needed a p.o box and Shannon was prompt and polite with documentation ready when we arrived!! We were in and out within minutes and his team was well trained and efficient. I like that the store was a "one-stop shop" as well!! Many different items to purchase read more

Great store, efficient and friendly. Went in to sent out a birthday gift and Jason was amazing! He knew exactly what he was doing, knowledgeable and efficient. Was in and out with in 5 minutes. HIGHLY recommend this store. read more

Absolutely great customer service had a problem with shipping a box. The employees are magical unicorns that should be praised for all the hard work that they do. read more

From start to finish the transaction I had at this store was as wonderful as you get! From the moment of walking into the store being greeted with a happy smile and hello from a gentleman named Jason , to the ending service asking if there was anything else I needed. I would highly recommend shoping here for all your mail needs! read more

I used to use this place quite frequently to mail and ship items. Since the change in owners I will not be back they wanted 3.00 to mail a card with a gift card inside I had 4 of these and they wanted it was going to be over 12.00. Needless to say I walked out went to the post office and mailed the cards and bought 10 stamps for under 10.00. Explain to me where this extra money goes??????? read more

Absolutely excellent customer service! Attentive, smart, reliable. Service with a smile and puts you at ease about shipping your goods.

I've visited the Stephanie branch several times and have always been greeted warmly and my business taken care of fast. No complaints about this location. read more

This store closes 15+ minutes early. The business hours stated open until 6PM but I arrived at 1744 and they are already closed with lights off and everything. But this location is closed to the mall and the young gentleman that helped me before was excellent. read more

This location is always very efficient and Helpful! Jason always is friendly smiling and very efficient. It's a pleasure coming in to this store! read more

I had an amazon return drop off. The first thing I walked in the store its this stare, no greetings... no questions... just a stare with no smile on this guy's face. After I told him I needed a drop off, and the guys wants $2 to tape my box. Seriously? I said I've been to other ups, never charged for extra taping?! And he was like "well, go there then!" Wow! How rude?! I'd love a manager gave me an explanation for this! Worst customer service ever!!!!!!!!! read more

Vickie was a life saver today!!! Every single person in this store goes above and beyond what is expected of them. I needed something designed and printed ASAP and there was no hesitation in helping and the project was done quickly and correctly and now everyone in our fantasy football group will know who the champ is!!! Thank you again Vickie!!!! read more

I've always come to this location, the staff is normally super friendly. It's usually the same faces which is nice when they remember you. The last few times I've come in, the gentleman with the bandana and red stripe in his hair has been horrible. I've tried to brush past it, since he's normally super friendly, but this guy was slurring his words, looking like he was half asleep doing what I think was a notary! I hate to leave a bad review but I normally go out of my way to this store. On top of it this is been going the last 2 or 3 times I was in. I haven't been there in over a month and I don't plan on going back. Please watch your employees with customer service. read more

I'm usually there for my Amazon returns and got stunned to find out one of my returns required a label to be printed and a box. Jason quickly told me that he can assist me with that and printed my label for me and recommended me the cheapest packaging. Total came out to $3 to return an item but so much better than him turning me away because I didn't have the proper packaging! Thank you Jason! read more

Went there to send back a item purchased from Amazon. Wanted to charge me $2.00 for a piece of tape. The lady was the rudest person I have met in years. Will never grace there doors again. Not worth any stars, would go negative. read more

I wouldn't recommend. I'm not sure what type of customers they regularly encounter, but they have signs/notices for every little thing. They charge you for every tiny thing and the prices are ridiculous. More than $1 for one copy - office max is 16 cents. I occassionally still go here to send off packages. I had to fax a document a while back, and the cashier kept glancing down to read it while she waits for the other cashier. I do anything involving documents here under no circumstances. read more

I am visiting a friend and needed to return a school book. Carol was extremely rude and told me I must be a "special customer" since I told her that the UPS store in Philadelphia always packages my stuff for me after she asked me to go grab an envelope. She proceeded to carry the conversation on by saying I bet they don't do it during the holidays and I replied yes they actually did it this past Friday and then she said "oh you must be a really special customer" again! One, you don't speak to anyone that way, especially in your line of work. I called my friend and told her what happened and she said oh yeah that woman is always rude. Carol, you should probably find another line of work if you feel the need to speak to customers or anyone like that. read more

I love this UPS been coming here for years all the staff is great and friendly they can help you with anything keep up the great work !!!!

I love the ladies that work there. They are the best at what they do. They are always there to help me out. We are full time RVer's with Henderson as our home base. When i go in to pick up my mail they acknowledge me, which is very rare when you go into a business now days. When we are out on the road all i have to do is call them and they get all my mail and send it to me any where that i ask them to send it. I don't know who owns the business but you have a bunch of great ladies working for you. Take care of them :) Thanks Lora T. read more

I'm not one to make a ton of returns, so I usually don't know entirely what I need to do. Thankfully, Jason was working and was so kind and helpful! He didn't make me feel silly for not knowing the basics! Definitely will be using this UPS location again read more

I actually chose this store based on the reviews of Jason. I called ahead of time and he answered and was so helpful right from the get go. I was in a rushed situation trying to get meds delivered by a certain time and he was super helpful. I went in and in 10 minutes I had a mailbox and had items I needed printed up done and taken care of. Highly recommend this place and Jason is awesome! Very helpful, positive and gets things done! read more

Really saved my behind on a situation that needed a quick turnaround. Friendly staff and very thorough!

I have come to this l ocation for some time. The employees are ALWAYS accommodating. I am greeted when entering. Today Jason was on point he was friendly and showed great enthusiasm in helping me send a package to my daughter. I will be returning in the future. read more

I send my packages all the time threw this store.Jason is amazing.when I come buy my stamps from this location as well and he is always so friendly . This is my store to come back to .Very awesome experience thanks to Jason. read more

This store does it all! I've had to print things here before but yesterday I went to send a package. I was having kind of a bad day and my mood was a bit down in the dumps. One of the workers there was so kind and upbeat to me that it literally made my day a billion times better and I ended up turning my day around. However they are all very helpful and get the job done quick and efficiently. Upon reading further reviews I think the kind soul was named Jason. Jason you rock!! read more

I arrived at The UPS Store and was happily greeted by Jason. He smiled which was welcoming, accepted my package and provided a receipt and explained the tracking process, if needed. Sometimes it's the small things that make a huge difference. Thank you Jason for providing Customer Service!!!!! read more

I'm new to the area and this is the closest UPS location to me. I've been in here a handful of times now for multiple reasons and I get the best customer service every time! Such friendly staff. If there's not a line I'm in and out in less than a minute. read more

I tried to to drop off mail and a package was told they don't accept us post office mail. but they advertise they are a mail service. please they were ride about it.... read more

I was visiting from out of town to help an elderly relative downsize. We needed to ship a bulky, oddly-shaped item (a power wheelchair) to its new home, and were stumped at how to do it. Jason from UPS was incredibly helpful--not only did he field a phone inquiry from the out-of-state destination about the best way to ship it, he was able to suggest how to box up the wheelchair both safely and economically. His creative thinking, positive energy, and can-do spirit helped us with a tough task at a difficult time, and I am so thankful for all of his assistance. (We had such a good experience that we went back later that afternoon to ship more stuff!) read more

Jason and the girl he works with are very very nice and very professional. Friendly and very welcoming!

I called to get a tracking number for a receipt I lost. The woman did help me at the beginning but then put me on hold for a second time. I was on hold for about seven minutes when she hung up on me. I called again and her excuse was "I am the only one here right now so can you call back around the time my associate gets here" WHICH IS FINE. HOWEVER, DONT HANG UP ON SOMEONE THAT WAS JUST ON HOLD and not tell them anything? She could've told me that instead of just hanging up on me? Worst customer service ever. You don't just hang up on your customer you tell them to call back later GIRL. And there is only one female I have seen work there so she knows who she is. Better customer service UPS read more

Best location , friendly , quick , professional, specially Jennifer with her all day smile on her face. Thank you guys for all the help you do. read more

They should really make ups reserved parking spaces in the front for their costumers. Carry 40 pound boxes half of the parking lot, not cool

This particular location has the best staff and specifically, Jason. He was especially helpful to me today, and there's never been a time that I've encountered him when he has been less than supremely professional. He treats every customer like a friend. Awesome! read more

My husband died June 8, 2018; I needed to have a document notarized; Chase bank (next door) had discontinued the service and recommended UPS next door; it was after 9 am. The Manager loudly/aggressively said they only notarized after 10 am (no sign was posted); she indicated the service was a "nuisance" and they were to busy and planned to quit the service. Since there was no one in the store, she agreed to notarize the paper. Two weeks later I returned with another document after 10 am. She was equally rude; this time, I spoke up. She told me she had 23 years of service, was valued by UPS and she thought I was out of line. I am 76 years old; I have never encountered a manager that treated a customer so poorly. It made such an impression that after almost a year, I decided to write this review read more

Owner was rude and not welcoming at all, he scammed us of 5 dollars by telling us to put it in the tip jar but didn't realize until after he just basically asked us to tip him and not pay for packing read more

Poor customer service. I had two different gifts to send, one to my mother and one to my friend for their birthdays. I had the UPS staff package the items for me since both packages would have fragile mugs and I didn't want to risk doing it myself. Both packages were practically identical except one would have a dog toy in it and that's how we could tell which package was going to which location. The lady had boxed it up (in the back) for me and specified which one had the dog toy and I gave her the correct address for the two boxes. I even asked her to reassure me which box had the dog toy in it and she proudly did. Unfortunately for me, she was incorrect. I should've told her to open the boxes and show me if she had gotten the items correctly but I didn't and shouldn't have to. Before she had packed and taped the box up (in the back, not even in front of me) she should've had me confirm what she was doing. So now my mom has a large dog toy (she doesn't have a dog) and a sassy mug, while my best friend received a mug that says "Best Mom" with a gift card to a restaurant that isn't even in her town. I will be calling customer service tomorrow, thank god they give you a receipt that shows description of goods and address on it. Hopefully they can do something about the mistake of their incompetent staff because unfortunately I paid $28 for them to package the gifts and another $24 for them to ship it. Extremely disappointed. read more