No, this is not a paid advertisement and nothing was given away for this five stars. Yes this was my second time in a week dropping something off that needed to be returned because of Amazon. Once again, very friendly service and very quick in and out no time for sure. Best kept secret shipping service in the area. read more

Friendly and helpful staff, and the store was clean and well organized. Everything was easy and efficient. Great experience overall. read more

The UPS Store - Printing Services Near Me - Henderson, Nevada

worst customer service ever they should all be looking for a job left there went to FedEx and they shipped my package with no problems

Well. I came here to check the recent reviews before I visited this store after refusing to use this location for last 3 years. I see nothing has changed. I have filed numerous complaints with ups and nothing changes so these women must have some kind of hold on the company. I ship 5-10 packages a week, I have to drive out of my way to the one green valley to ship and do my Amazon returns. I visited this store 4 times before refusing to go ever again even though it is a WALKABLE, .2 mile distance from my house! The first time the woman told me I could not do an Amazon return without purchasing something. The 2nd time she refused to accept a damaged package I was returning because it was delivered damaged. 3rd time I didn't even get to interact, I was waiting and I watched the grumpy lazy woman behind the counter, yell at an elderly man who walked very slowly with a cane and could barely open the door for himself - she yelled at him for not having the package sealed and labeled correctly, she didn't offer help she just told she can't accept it and ship it for him, he had a hard time hearing and you visibly see he left with his package confused, I walked out with him - I could not believe this woman treated him this way and she knew I was unimpressed by my glare and sigh at her The last time I went in my roommate and I went in together and again my Amazon package was refused because it was not in package even tho Amazon said it didn't need anything Each time I was denied at this store I went to another store and had ZERO issue with packages. Everyone happily accepted my packages and assisted if needed. I'm a frequent user with Amazon and ups, also a former US Postmaster, I know how and why things are done, so I knew she was being difficult and lazy for her own amusement I finally landed at the store on green valley which is out of my way, but I liked the employees there the best! All other nearby stores I tried were nice, they were most friendly and pleasant, the crazy thing is I let them know at each store I was there because of bad experience at the Horizon Ridge store. Each time the woman was described to me, by the employee, and an emphatic sigh with yes was said, the nearby stores KNOW this is a problematic store and that I'm not the only one who's complained. AVOID THIS STORE - ups clearly isn't going to put her on another assignment or get her some training - she clearly is unhappy and hates her job Please don't leave me a "copy and paste" response - you've done nothing to improve this problem since I last visited based on the reviews alone, I'll be going to my regular store tomorrow - maybe i should just use another courier since ups doesn't seem to want to hear these complaints as long as you keep getting our business read more

Zero stars all because of Kathy. She's rude, would not offer any explanation to help me understand why she would not release my package with 2 forms of ID, and a notarized legal document stating that both forms of ID were legitimate. My first encounter with her I was emotional and in tears because I am pregnant, she has no sympathy to want to help someone when they have difficulty understanding why the package won't be released. After my 3rd day in a row of trying to show forms of ID, and change delivery on the My Choice website, she called me a bitch as a I walked out and told me "do not ever come back in this store again. I will make sure you will never receive or send a package from this store again". Again I am a pregnant woman being blatantly talked to like this from the MANAGER! read more

I frequent this store to drop off packages, send back packages and ship packages. Always super clean, the ladies in there always greet you no matter how slow or busy they are. They are both super helpful with any questions and will ship and pack up whatever you need to send. Convenient location, great service, easy to use, friendly staff, what more can you ask for? read more

The dried up old bag working the store gave me attitude and the runaround saying I needed to individually box each item of my Amazon return, going against Amazon policy. I obliged while giving her a dose of my own bad attitude. One of my items conveniently never made it to Amazon...the most valuable one. Imagine that! Crooks! read more

Worst UPS in all of Las Vegas and Henderson avoid at all cost disrespectful woman running the store doesn't want to do her job and is very rude. Save yourself the headache and drive to the next one worth the extra 5 mins. read more

I've visited many UPS locations in Henderson and never had an issue until I went to this one on Horizon. The staff member I encountered was rude, and it felt like they didn't want to accept my package because of the label, even though I've never had a problem with the same type of label at any other UPS store. The atmosphere was uncomfortable, and it honestly seemed like they choose who they want to help. I do not recommend going to this location. I wish I had gotten the name of the older lady who helped me so I could report the experience properly. read more

"These people don't even deserve one star. They always make up their own rules. Even though they're supposed to support Amazon pick-up and drop-off, they refuse to take packages. IF YOU GUY DONT WANNA take service form Amazon why don't you guy cancel it and don't make all the customer confuse it happened to me more than three times that's why I need to complain about this. I don't like these people and I don't know why they do the service business. read more

I usually don't leave reviews, but after several visits to this UPS location, I feel compelled to share my experience. Unfortunately, the service staff here consistently display a lack of basic customer service skills. Their attitudes are unprofessional, unwelcoming, and at times downright rude. There's a clear lack of patience and courtesy, which makes an already stressful errand even more frustrating. UPS as a company is generally reliable, but the behavior of the employees at this location reflects poorly on the brand. Listen to the reviews and do NOT use this location. It's worth the drive to Eastern for a pleasant experience. read more

I would just like to let everyone know that the UPS store on Horizon Ridge is the best UPS store in the whole entire area. Those two women that work in that store go above and beyond every day every time I go in there if I have a problem of any kind. They're always willing to help me sort it out so thank you very much for your help and patience. I am very technically challenged and they are very helpful. read more

They ladies in here are so fast and so helpful! This is the best ups store by far and prices as well! I have done many projects printing copies, sending copies by email, returned Amazon purchases, mail off packages to love ones and notarized a few documents! read more

I wanted to share my experience at this location, which unfortunately has been frustrating every time I've come here. This is probably the fourth time I've used this particular store, and I've consistently had issues -- unlike my usual UPS store on Stephanie St. and American Pacific, where the staff is always helpful and professional. Today, I almost had my package denied, even though I've never had an issue like this before. I resell items regularly and know how to properly package my shipments. Yet, for some reason, I was told there was a problem with how my package was taped -- despite there already being tape underneath -- and was charged over a dollar to have it fixed. No other UPS location I've used has ever charged me for something so minor or made an issue out of how my packages were prepared. I had already scanned the QR code, the package was ready to go, and yet I was still almost turned away. The overall customer service and attitude at this location make it clear I won't be returning, and I'll be sure to recommend to friends and family to avoid this store as well. If customer retention matters, I strongly suggest ensuring staff treat customers with consistency and respect -- especially when other nearby locations set a much higher standards. read more

If I could give this UPS location negative stars, I would. This place is absolutely disgusting. The staff has zero knowledge of how to run a business or how to treat customers. I went in today, and I've always paid $1.09 for taping. Suddenly, the woman at the front told me it was $2.50--just because she felt like it. When I told her that wasn't the correct price, her response was, "It is now, because I say so." I asked to speak with the manager, but he seemed terrified of her. She admitted I was right, yet still said, "She wants me to charge you that." As a business owner myself, I find this unacceptable. You cannot just change prices on customers based on personal feelings or race. Stop supporting businesses like this. It's no surprise this store already has only 2 stars. UPS, you can and should do better--don't let employees like this destroy your brand. I truly hope this location is investigated and held accountable. read more

The UPS Store - Printing Services Near Me - Henderson, Nevada

My favorite UPS location in the area. The ladies working here are incredibly efficient and exceptionally hardworking. The service is prompt and hassle-free. What truly sets this UPS location apart is the speed of their service. I was in and out in no time, which made a significant difference for my busy schedule. The staff's attention to detail and commitment to customer satisfaction left a lasting impression. I highly recommend this UPS location to anyone seeking reliable and fast service. Kudos to the hardworking ladies who make this place exceptional! read more

The UPS Store - Printing Services Near Me - Henderson, Nevada

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I'm not typically someone who writes reviews like this, but after two very disappointing visits to this UPS location, I feel compelled to speak up--not just for myself, but for others in the community who have quietly endured the same treatment. I'm a mother of two, a working professional, and a seasoned Amazon returner (if there were a badge for it, I'd wear it). I recently relocated to the area and, like most people who move, had quite a few returns to process. During both of my visits, I dealt with the same employee, and both experiences left me feeling belittled and disrespected. On my first visit, I brought in multiple packages--some with QR codes and some with printed labels. While I was trying to be polite and efficient, the employee was impatient and made me feel like I was an inconvenience for simply doing what UPS advertises as a standard service. I chalked it up to a bad day... until I went back a week later, even more organized and prepared. When I offered to help place a label in a pouch (trying to be courteous), I was met with: "Well maybe next time, but I have the driver waiting." Then she added, "If you really want to help next time, pack them before you come in. I don't have time right now." I left feeling embarrassed, upset, and honestly a little shaken. I sat in my car and questioned how a routine errand turned into an emotional event. That's when I realized--it wasn't me. It was her. And when I shared the story with a neighbor, the first thing she said was, "Oh no, nobody goes there. Those ladies are awful." I have never had this kind of treatment at a UPS store--usually, staff are patient, helpful, and even cheerful. This experience was the complete opposite. While I don't want to see anyone lose their job, I also don't think it's fair that customers are subjected to unnecessary hostility or shame just for trying to send a package. If this review reaches store management: please consider this a plea to either retrain or reassign this employee. Customer service requires more than just processing labels--it demands basic human decency. For now, I'll be heading to Whole Foods for my returns read more

Wow, what a drastic change of energy and customer service ! They used to be great! Claudine"s negativity was contagious throughout the place. read more

This has to be the worst UPS location in the USA. Seriously these people are terrible. All the staff are rude, nobody wants to help, they refuse to notarize documents, I can't think of a single good thing to say here. Can someone buy these guys out and fix this store with new management please! read more

These ladies are so rude & inconvenienced to do their job. I've been here 20x because of location and it is consistently the WORST customer service. They will charge you $3 per tiny piece of tape. Truly go to any other UPS Store. I will be moving forward. read more

The lack of courtesy, kindness, and respect from the women that work here is the reason that I will never use this store again. If the owner reads these reviews, do yourself a favor and fire the women that work here. They are unprofessional and unproductive. I'm grateful that people want to work at the UPS store and provide their time but do it with a little respect and kindness. Your job is dependent on customer service and being efficient with your time on the clock. Two of the three women there were neither efficient or polite. read more

the employees are extremely rude and aggressive. They act annoyed when being asked for assistance even as small as opening the door so I can carry my heavy package in read more

This UPS location is the very least helpful store with returns to Amazon. Another UPS store had no problem with my return that they would not return unless I bought a $10 box from them to fit my three items in. My return was for UPS to box, package and ship my three items. This has happened on numerous occasions. The people that work the this location are rude, short with customers and extremely unfriendly. For sure they would win the the Scrooge award every year! Bah humbug! read more

Wow, best experience I've ever had of having to return items. This was one of the easiest processes ever. During quarantine, of course we've been order a variety of items off Amazon (I mean, who hasn't right?!) and occasionally, we made a few mistakes. Like shoes for our dog... She's a DOG she doesn't need shoes... what was I thinking?! Anyway, I had quite a few items stacked up that needed to be returned. To make things easy, I printed off all the codes for returning. The instructions said to find a UPS store near me and bring them in. That they would package all of the items for me, which was even nicer, because let's face it, I don't want to package all those items back up again. #lazy We walked in and even though the woman behind the desk was helping someone else, she was super nice and welcomed us and told us it would be a few minutes. The inside of this store is actually super nice and clean, very organized. They have postcards, packaging items, and more. We waited for a bit and soon enough another woman behind the counter appeared and asked what she could help us with. I gave her all the items and she scanned each of the papers. We were in and out within a matter of 3 minutes maybe? And she was SO nice, too. It was a super pleasant experience. I think from now on, I'll probably select to return items here instead of waiting in the long line at Khols. It was just a super easy and pleasant experience overall. read more

The UPS Store - inside - Printing Services Near Me - Henderson, Nevada

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So not only does UPS as a whole like to randomly force your packages to a store, but without any notification of delivery the store will call you in a week to give you 4 hours to be there so take off work or wait 2 more weeks for your shipments. The best part is I just moved here but apparently (which I have not ordered anything let alone created a ups log in) I went on the website an force requested everything to that store. Ridiculous and again no notification so I'm emailing multiple companies because ups tells them it was delivered to my house when it's been stuck at this store. Multiple refrigerated products were ruined. You can call the 1800 number which literally hangs up on you for asking about your package. The frustration just builds I don't understand what's so hard, I live a mile away but I do not have the time to take off work every-time a package gets delivered. Don't ask for a number because you'll gets screamed at an hung up on. The 1800 number only gives you an automated system so not like you can report them anyways. read more

I will never patronize this business again. I was on the other side of town and wanted to take care of this while I was away. UPS Customer relations responded to me on yelp but not otherwise. Buyer beware for real! read more

Worst UPS to go to. Several times I've witnessed the ladies snapping at customers and being short with everyone. They refuse to take USPS prepaid packages too while other UPS stores and PostNets always accept them. There's just zero customer service here. Doesn't make for an enjoyable errand run, would rather go anywhere else. read more

I brought in a return package with a label I had printed at home. There was a line and the woman said "Dropping off" I said yes. I gave her my package which was worth over $50 and I said should I wait. She told me I could leave if I didn't need my receipt and I stupidly did. PACKAGE WAS LOST! She wouldn't even look on the camera where she would've seen me in an orange baseball cap handing her the package. i have no proof now and all she said is file a claim. From UPS sides it looks like I just printed out a label and never sent it.. I get $610 a month from Social Security and now I lost $50 because of this UPS store. read more

I took a package to be shipped via UPS, I had already used a shipping calculator and knew the dimensions (16x17x20 + 12 pounds). The woman told me it would be $33. and some change which was correct. I signed the credit card receipt without reading it and noticed that I was charged $52.63 when I got home. I didn't notice until they were closed so it was too late to do anything about it. Another time I did a 3 order Amazon return and somehow had to pay for those. This place needs to lose their Amazon contract. I started taking my Amazon returns to Kohl's and have had no problems, PLUS you get a discount if you want to buy something there. read more

The UPS Store - Printing Services Near Me - Henderson, Nevada

KINDNESS is NOT something they offer here when asked for help. I frequented this location for years and never asked for help until today. I am disabled who walks very little, with a cane, due to severe pain. Today I had my grand-daughter with me who is not feeling well and asleep in my car. First, I do not spread sickness to others so I asked at the door if they could help me by scanning my phone to process a return needed today. I was told we can't reach that far.When asked if they could kindly take my phone to scan 20 feet from me they all (3) said you need to come in. Again I said I'm disabled, my grand-daughter is ill in car asleep can you please help me this one time? They looked at me like ARE YOU KIDDING? No,you need to come in. I walked away just floored that a small business with 3 women cannot go the extra mile for those who may need the help once and awhile, like myself. SHAME ON YOU. I was just at FedX who was more than willing to help me, same scenario but this return was for UPS. Shame on me for not selecting my return to be at FedX at least I know their willing and able to assist those who may need alittle extra help today. To boot, upon walking to car at UPS I hear them laughing...Yes it was about me...so sad we live in a world today with people like this who just weren't raised to offer help and kindness to others when politely asked for a simple request.I will continue to spread help and kindness and pray for you too. read more

I've always used this store for shipping and returns. But today I walked in with a box that needed a strip of packing tape on one side only. They charged me $2.40 for tape. The $2.50 is the problem. The problem was they weren't being very customer friendly, I would've bought a roll of tape for cheaper, but they were out. I tried to give local businesses a chance, but when I don't get the customer service that I were used to having. I now have to look for a new location.! Poor Customer service !!!!! Sorry people have to be this way! read more

Woman who was working at the store today was extremely rude. I had brought in a bird feeder that was covered in sticky jelly. She decided to touch her hand into the box and get her hand sticky with jelly. I'm not sure why she had to childishly stick her hand into an Amazon return box. She had something rude to say and then was throwing a tantrum about getting jelly on her hand. Nobody told her to stick her hand into the jelly-filled box. She had a really sour attitude. I won't go back here. read more

Every time we come to pick up our mail, we never use our key because they are always on it and just give us our mail. Super nice people!!

I have never been treated with so much disrespect. The rude older ladies are inconvenienced immediately upon entering. The first time I went there, they explained their system was down and I would have to come back. The next day, I tried to call with no answer. I stopped by and again the Amazon system" is now down. I came back later in the day, but they refused to take it until I boxed it or paid for a box. I happened to have a box in my car, so I went to get it, but then they said I would have to pay to tape it. They continued to be so rude and belittling me in front of customers until I was overwhelmed and left. I didn't think I should have to pay for box nor tape when Amazon doesn't require it. read more

This place is the worst up's store in the valley, brought in a SHEIN return and was told they would not accept without a box. Went to the truck and got a box and came back in and was told it had to be sealed. So I borrowed tape from another person in the store and they refused to accept. Save your self the headache and go to another ups store. read more

Not freedom lovers. Very rude, very unpleasant experience. Will never return. I would rather keep what I ordered than get my money back and using already paid shipping by the company who I bought the products from than go to this establishment. Example- If a customer with many kids walks in, clearly in a struggle and you yell at them for their lack of mask causing everyone else in the place to now look at said "rule breaker" and then saying that person is not welcome without a mask, even when that person has a legitimate and well within the rules of NV mask exemption. Shame on you. How about you still great the CUSTOMER, and ask them to the side instead of embarrassing the customer in front of others. Treat people like people not some muddy dog walking in on your clean floor. read more

The manager was working the counter and was hustling. Great and quick service. He explained the process of my Amazon return. It was quick and easy. If you value your time this is the place to send to your packages. read more

I give this store 5 stars!! Kelly was a GREAT help with my notarizaction. THANK YOU!! Kevin H read more

If I could leave negative stars I would. I agree with all the negative reviews. It is the first and LAST time I will ever go to this store. The ladies are rude and unhelpful especially Kathy. She is in serious need of developing her customer service skills Just wondering if the owner of the store ever reads these reviews because he/she really needs to do something about it!! read more

Based on my previous few experiences at this location, the quality of your visit will vary greatly depending on the mood of the ladies behind the counter (it's almost always the same two of them). The first time I had a package to mail, they were very friendly and nice. However, the second time, I sent my bf to return an item that UPS had delivered to me which had been damaged in transit (hence the need to return it). They scammed him out of approximately $43 for "packaging" because they deemed the box THAT UPS DELIVERED TO US IN THAT CONDITION unacceptable & decided that they needed to repackage it at his expense. I was angry when I heard about that, but stupidly decided to let it go since I hadn't actually been there with him & they were nice to me the first time. Well, when I went back, I had an item that I was returning to Amazon. The directions on Amazon's website specifically instructed that it be returned without the packaging, so that's how I brought it in. The ladies behind the counter immediately became super irritated & again tried to scam me into paying money for packing supplies because "I don't know why Amazon said to bring it here like this, it won't fit into the bag that they've given us to return stuff." (I mean, okay....I can definitely see how that would be frustrating if true, but maybe, possibly, don't take it out on the customer when it's not their fault?) When I refused to pay the upcharge, they actually tried telling me that I wouldn't get my refund from Amazon if I didn't hand over the money because "We're going to have to try to shove it in the shipping bag and it will probably rip open during transit." Surprise, surprise, I still refused, and *somehow* they managed to figure out how to get the item back to Amazon after all. tl;dr Technically, if you come to this location, your items will (probably) get shipped, but it's likely to be a bigger hassle than it's worth. read more