arrived at 6:50 pm and they guy had the store all shut down. I said you close at 7. he didn't care. worthless. sept 5, 2023 read more

I like to use this ups store but it is very hard to get in there door I am non ambulatory in a wheelchair and have always had trouble getting into this store. Today while positioning my chair to force there door open I got stuck between one door slamming shut on me and oops the other door wedge me solid so I could not be freed I was stuck there until passerby came to my rescue and when I went to leave I was afraid to go out there door. So I backed out and had to use force of my chair to get out. The employee there just watched without a care in the world. Maybe adjust the spring tension so it is not so strong to slamming shut on it's own ? read more

My wife and I dropped off a package to be delivered and they lost it and refuse to compensate we for their mistake read more

The UPS Store - My wife and I dropped off a package to be delivered and they lost it and refuse to compensate we for their mistake - Printing Services Near Me - Gaithersburg, Maryland

Great customer service by an employee named Erik. With such professionalism and joy to do his job, specially after we are all going through he has a smile in his face and shows the positive ness we all need during this pandemic crisis. Sincerely I applaud this great person; keep up the good work UPS store for hiring Erik !! Great customer service by an employee named Erik. read more

The UPS Store - UPS store in Goshen - Printing Services Near Me - Gaithersburg, Maryland

If it were possible I would give this UPS store 0 stars for a copy they charge $5 supposedly for the service fee I sent it by mail and I think this is a bit excessive, I do not recommend this place at all. go to the bookstore there it costs 0.15 cents per copy read more

You have lost my business for good! Went in To return and amazon package the young lady was so rude.

I've been going to this business on Goshen for months with good results but I'm concerned because I went yesterday evening for a notary but after waiting for 15 or 20 min was told the notary left at 2pm I was there at 4 So I went back today before 2 and still no notary. Better to call ahead or they need to have all staff certified as notaries Had to go 7 miles away to damascus! read more

Went in to ship a Christmas gift and was treated very poorly by the associate Victor M. I was shipping something fragile and asked if I could get it bubble wrapped after he put it in the box and was told to "calm down" and "let him do his thing". Awful customer service, would not recommend. read more

They're not always open during business hours. Today they were open but their "system was down" and they said it definitely wouldn't be backup again before closing time. So no packages could be taken in. Worthless. read more

AVOID AT ALL COSTS They sent my package to the wrong person. They refuse to pay the insurance on it and won't even apologize for losing the item read more

Giving this busy busy place 5 stars because it's my go-to UPS store, and honestly number 1 UPS location of all (my) time. I don't have to mess around with a home printer, - printing here is cheap and far easier to use and manage compared to places like Staples. The staff at this UPS store have always spoken to me with patience and detail, addressing my specific questions, despite how full it gets midday. I love how quick and easy I can drop off my Amazon returns and not feel bad about it :) Being honest I'd be up the creek with no paddle if this place wasn't here, you know what the traffic is like in Montgomery County trying to get any errand or paperwork done. read more

I've been here multiple times and the staff is always friendly, courteous and personable!. A young gentleman with long hair helped me through a process to compete something for my job and his level of customer service was excellent. Then I had to come back a second round and a young lady by the name of Taylor who happened to be short staffed that day provided outstanding customer service. She greeted and acknowledged everyone that came in, was very polite, was great at multitasking and made everyone feel welcomed. It's people like her that make companies run well and I think her level of expertise shouldn't go unnoticed (PROMOTION, PROMOTION, PROMOTION!!). As long as the she and young gentleman who assisted me prior are there they have my business! read more

Wonderful service and help to ship an odd sized package. Friendly and courteous service for sure! Ok

Ups in general is great but the goshen maryland store is poorly managed and poorly run. Constant machines down or system down. We inadequate staff or staff not trained properly. Tried to renew a PO Box at least four times and the person who supposedly knew how was never there. Countless times I've mailed and had to wait on very long lines. There is better out there but they are the closest so I tend to tolerate but they'd have more business if they managed it better. I avoid it if i can. read more

I went to this store to get a signature notarized on a document. There were 6 other places for the other property owners to sign and get notarized. The UPS notary guy said that it was illegal and that all owners had to be present. The previous week I had gone to my bank and gotten 5 signatures notarized for the sale of this property. Unfortunately this bank notary was on vacation this week. The other owners in various states did the same. I called the title company whose business is making sure the sale of property is legal and they said this is legal. The UPS guy is making up laws. Stay away from this UPS store. read more

I was at this location to buy stamps Last week. The gentleman at the front told me they didnt sell rolls just booklets which was fine with me but he seemed to have some trouble ringing it up and asked the manager in the back for help when they rung up my order it was $14 per booklet. But also noticed he had crumbled up the receipt. I needed more stamps as they didnt have enough and went to Giant grocery next door. Booklets were $11 there. I subsequently returned the ones I bought at UPS and when asked for my receipts back he said he needed to keep them for the return. I also went to USPS that day who charged me $55 for a roll of stamps. As far as i know places are not supposed to up charge for stamps. I dont trust this location anymore. read more

Don't bother with this is place. Last year the store was sold to new ownership and it just haven't been the same since. All of the original super helpful staff are gone and the current ones are clearly beyond afraid of the new boss lady. The now Korean owner will try to nickel and dime you every way possible. You can't even drop off a pre-paid package without them figuring out some way to make you pay for something. They will give you the whole "not up to UPS shipping standards" speech which is just another way of them trying to repackage your box with some more tape and foam peanuts. A strip of clear tape will cost you a buck. What the buck?! Avoid, avoid, avoid. There are other places you can do your UPS business at that doesn't leave you feeling like you've been ripped off. read more

Went to this location last week and the location was closed even though it was 10:00 am on a Tuesday. Went back today to drop off the package and was greeted by a rude employee named Victor. Wouldn't recommend this store at all. read more

Erick at the UPS store has been fantastic any time I've had to go there. Even with covid, he has been incredibly helpful, kind and patient with everyone that has come into the store. Much appreciate the positive energy especially during this trying time. read more

This is a convenient location for me. The clerk was helpful. I already had everything packed securely and I knew the services I wanted, tracking and insurance. My only hesitation was that I noticed there was a wall of packages with labels sitting atop them (the labels didn't appear to be affixed to the packages) and it seemed that the clerk was going to take the box from me without sticking on the label, so I asked him to do it in front of me. (Really didn't want to risk my box being misdirected). That was my only hesitation about the transaction. read more

The staff and entitled manager are all incompetent fools. first time coming here i was incorrectly billed. I gave him my information and the manager promised me i will compensated. Never happened. I let it go because I wasn't going to stress for a few dollars. Some years went by and i sent some a sent a sentimental item for shipping. Consequently UPS lost my package. I called UPS claims and was told that i had to go to the store and file my claim. The same manger again handled my case and refused to listen to the situation and claim claim any responsibility. Nothing was done about my claim nor was i given any answers on my situation, and he had the audacity to pat him self on the back saying that he helped after calling the UPS line. The manager is a narsastic fool who takes pleasure in hearing himself talk and think hes making a difference. He would just take your information just to make you feel like that he will handle the situation. in reality hes probably just jerking off to himself in the mirror. read more

I've been here twice. Both times they got my package sent... Really, what more could one expect?

This location is the best !! Every Time I come in the goshen ups I get a warmed welcomed. Nubia and Madeline work as a team and helped me with all questions I had. I also got my business cards done by this store and they came out perfect ! I would highly recommend this location to ship packages, do business cards and also canvas portraits read more

As a UPS Store it is what is, but this location likes to nickel-and-dime you for services that other locations offer for free. Because of that, I much prefer the location at Frederick Rd & Perry Pkwy. They're efficient and polite, and don't have random up charges. read more

Rude and incompetent employees. I had a package delivered there, when I went to pick it up they steadfastly maintained that the driver never delivered it. Could barely be bothered to even look for it. 4 hours and 3 phone calls with UPS later, the head dufus in charge, named Hilario, found it. They had it the entire time. When I returned to the store, Hilario couldn't even be bothered to apologize. Never again at this store. read more

This UPS store is a great location to drop of packages to shipped out but that is about it. If you have to use their notary services, DO NOT DO IT UNDER ANY CIRCUMSTANCES PERIOD. read more

I went to this location yesterday morning at 9:45 to send a package and found it closed. The sign on the door listed 11:00 AM as the opening time every day. Clearly this information needs to be updated, since it says they open at 8:30. Wasted trip. Looking for another location with earlier opening time. read more

The employees here are very rude and not helpful at all. I walked in, was treated rudely so I walked out without mailing anything. I'll never go back to this store. read more

This place is the worst!! They charge for everything. I tried to mail two items together and was told by the incompetent worker that they had to be mailed separate. The two pieces together make a pedestal worth over a grand, but by themselves they aren't worth much. The worker could not understand that concept and insured each piece for $500, when I needed both pieces together. I told the worker that I wanted to wait to mail it. The next day I talked to a manager who was equally as rude as the employee I originally dealt with. The manager refused to give me a refund and blamed me for the confusion. I'd rather walk my package to Kansas than deal with this establishment! read more

I went to this UPS store to fax some documents only to find out that I left my wallet at home! Solomon was extremely helpful and accommodating and we found a way to send the fax without me going home. They are under new management. Give them another try!! read more

They could care less about my problem. I had a problem with the UPS part of ebay and hoped a UPS store might be able to help me. Very rudely the man told me that theirs is a franchise totally independent of UPS, he was wearing a UPS Store shirt. I asked if there was an 800 number to contact UPS. He gave me one but it was not a working number. "That is the only number I have." was his don't-bug-me over the shoulder response. Obviously I was a non-important imposition to this guy. I went to a different UPS store where a friendly man was able to give me the same bad news but in a nice way. Boooo.... Goshen UPS... read more

On two separate occasions I've dropped off a very expensive acoustic guitar and told it would be picked up that day. Both times the guitar wasn't picked up and it sat there for two days. When I went back to pick up the guitar, and arrange other shipping, the extremely rude, insolent, arrogant and frankly dangerous employee who said his name was Anthony refused to return the guitar to me saying that once it was in their possession I couldn't get it back. This is of course totally untrue and it took me several calls finally to the UPS Store Corporate Headquarters to force this maniac to return my guitar. The UPS Rep said that "He just didn't feel like getting it" is why he lied through his teeth to me. I have filed complaints with the Better Business Bureau and UPS in hopes that this 'Employee' will be severely disciplined or fired. read more

I have been here twice in the same week and was pleased with their knowledge and customer service. I will definitely come here for my shipping and printing needs. read more

This is by far the best ups store I've been too, I meet this amazing worker by the name Madeline. She assisted me so well, friendly if I were to rate her she would get 5 stars. I am definitely making trips back to that same ups because of the great service. read more

Absolutely horrible service - rude and deceptive employees. These people could care less about the customer experience. The customer is always wrong and they will do nothing to remedy a problem - even when it is their fault. I paid for priority shipping and they let the package sit in their facility for several days before they shipped it. I went in with my receipt and asked for some kind of reconciliation and they would not acknowledge the problem and didn't even say "sorry". Will never set foot in this store again and would encourage others to be wary of their "services" before paying the hefty prices for a very poor promised delivery. read more

Very helpful and great staff! I have a mailbox here and they know me and get my mail ready to hand to me before I even come into the store. All of the staff are friendly and professional. read more

The employees are really nice. I got there 5 minutes after they closed and they very happily took my package. Customer for life.

I have been an ongoing customer at this store for over 4 years. The owner, John Lim,sent me a past-due renewal notice, when, in fact, my account shows a renewal date for next month. He stated that the person last year who renewed my box was not his employee. In the same thread, he states that this employee was fired for making mistakes. He stated that the renewal date was past due and refused to honor his employee's mistake. He wrote some very unprofessional responses, and he was adamant that they would not honor the mistake made, and were demanding payment or have the account closed in just 3 days. I made every effort to reason with him, and he was unreasonable. Having been a customer for four years was of no merit for a 90 day difference in renewal dates. I also had a card containing a gift card go missing, a pre-paid Visa card for forwarding mail go missing, and other important mail has been unaccounted for. read more