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Recommended Reviews - The UPS Store

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1 year ago

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3 years ago

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4 years ago

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6 years ago

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3 years ago

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3 years ago

You have lost my business for good! Went in To return and amazon package the young lady was so rude.

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4 years ago

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4 years ago

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5 years ago

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3 years ago

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6 years ago

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3 years ago

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4 years ago

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5 years ago

Wonderful service and help to ship an odd sized package. Friendly and courteous service for sure! Ok

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7 years ago

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18 years ago

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6 years ago

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4 years ago

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7 years ago

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9 years ago

I've been here twice. Both times they got my package sent... Really, what more could one expect?

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9 years ago

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10 years ago

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10 years ago

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10 years ago

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7 years ago

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10 years ago

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8 years ago

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7 years ago

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9 years ago

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9 years ago

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12 years ago

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11 years ago

The employees are really nice. I got there 5 minutes after they closed and they very happily took my package. Customer for life.

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10 years ago

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Ask the Community - The UPS Store

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UPS Customer Center

UPS Customer Center

(32 reviews)

This is the worst UPS operation that I have ever experienced! And according to all the other…read morereviews I am not alone. Besides having horrible customer service and not customer facing, They tend to fabricate reasons that are not true for delaying delivery. I have been waiting 2 weeks now for a QVC delivery of a laptop. They have attempted to gaslight me for the last 5 days with a ridiculous story about not being able to walk up my cleaned and salted driveway. The irony is my Ring Camera (driveway and door) have not captured a UPS truck since before the last snow storm. I spoke to Daphine who is supposed to be the depot manager who was extremely unprofessional and prepared with her pocket of lies. I am amazed that they would allow some young girl who obviously does not have much experience to handle such a responsibility. I am only giving them a 1 star rating because this platform won't allow a 0 star rating. #hotmess

I have tried calling every number there is with UPS and got nothing but pre-recorded AI messages…read morewhich cannot be avoided. AI does not understand anything that is said to it. They are not humans but pre-recorded babble. I have a hugh complaint regarding a package which should have been at my home no later than 12:00 noon 10/17/2025 per the shipping information. It is now 2:08 p.m. and no package. Trying to call UPS is absolutely the most horrifiying thing to do in the world No one answers just tape recording which do not understand as they are pre-recorded. You cannot even call the nearest UPS location to your home (same problem) I am FEDUP with UPS. I was notified yesterday 10.16.2025 that my package would be delivered by 12:30 pm. today 10/17/2025 (did not happen.) Tracked on line and found that the truck was only about 3/4 of a mile from my home. No truck. It is now 2:12 pm. 10/17/2025 and no package and nothing but AI generated babble to any question you ask it. As of this date I will notify and let anyone I order from to please send my pkg by FED X or US Postal service overnight. Better service. I need the part I am waiting for as my home is not secure due to needing this part to make it secure so I am not able to leave my home. I tried calling every number available for UPS and got nothing but tape records and hold times of well over an hour. NOT GOOD PUBLICITY. The only person I spoke with was someone in HR who told me I had the wrong extension. Asked to be transferred to someone in the corporate office and was told he was not able to do that. WHAT KIND OF COMPANY IS CAROL B. TOME' RUNNING? I will NEVER use UPS again. FED or USPS will be my go to for sending packages. Should you wish to further discuss this with me, I may be contacted by e-mail at: sbslaw13@yahoo.com. I am still awaiting my parts to secure my home. Time now: 2:18 p.m. October 17m 2025. The parts were to be at my home by 12:30 p.m. the latest. Yes, I am repeating myself. Now they are telling me 9:00 p.m. tonight. The security for the garage does not come out at 9:00 p.m.

Parcel Handy - Pack and Ship Services

Parcel Handy

(2 reviews)

I won a vintage lamp at an auction in November 2021. I paid Chioneso Jani at Parcel Handy pick it…read moreup from the auction house, pack it, and ship it to my house. Because of the size, I was told it would cost more to ship as it would have to be double boxed. The price was fair and It arrived in good time. Sadly it arrived very broken so I called Chioneso right away and sent an email with several pictures of the damaged box, thin packaging, and the broken lamp. Naturally, she was surprised and she would file a claim with UPS for me. She was very nice and told me Parcel Handy would make this right. I have been calm, courteous, and patient with every interaction. It has now been 6 months since it was shipped to me. Numerous phone calls and emails over the last 6 months have provided me with no compensation of any sort, and now it goes straight to voice mail when I call. So now I am out over $400 for a lamp that I did not break and can't fix. EDIT: 05/11/2022 Chioneso and Parcel Handy has fully reimbursed me and I am satisfied. She told me she got busy and simply forgot. I take her at her word and will likely do business with Parcel Handy in the future.

The Easiest and most efficient parcel shipping company I've…read moreever worked with. ChiChi were able to not only pick up my item from a local auction house but even help with a light dismantle prior to packing which in the end saved me tons of money ! Highly recommend this company !!! A+ service If you are buying from JayBird Auctions this is the place to contact for Help Mark Illinois

The UPS Store - copyshops - Updated May 2026

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