I use this location mostly to drop off packages. I have prepaid labels, so print my own in advance…read moremost of the time. They have a quick serve kiosk, where you can print prepaid labels, or just scan in a drop off. I sometimes redirect FedEx deliveries here for pickup. I agree service can be slow, but no slower than the local UPS shop. Plus they are more organized here when holding packages than the UPS shop tends to be. Just avoid trying to park right out front and parking is fine.

I stopped in here on a Thursday evening to get an item returned. I had a FedEx label emailed to me,…read moreand just needed to go into a location and scan the barcode and have the label printed and boom, send the return back. They had a few customers when I came in, but not busy at all - the gentleman called me up to the counter (with my return - which was a sewing machine), asked how he could help and I explained what I needed to do. He was quite nice and super helpful. He had me leave the machine on the counter and walked me over to where to scan the code to print the label, showed me how to do it, and he took the label, I took the receipt, and I was out of there in under five minutes. The service didn't cost anything, so I can't speak on the prices for FedEx services. The store overall was clean, well organized, and seemed pretty well stocked as well.

Shannon helped us with notary services and her professional manner was so appreciated. She went…read moreabove and beyond what we expected. Thank you so much!

The women at this location are AMAZING. They helped me out with an issue I had yesterday and saved…read moremy bacon! So kind and helpful! I would recommend this store for its incredible customer service.

Associate behind printing dept addresses me while head down and asks me what I needed . She told me…read moreto wait as she was with another client. I was in no hurry so I waited. Once free she stated" we are not taking printing requests now because I have too many Amazon returns, besides being busy and rude staples is an office and printing facility- so you overlooked my needs while working for Amazon ! The manager should get this woman off the counter and not dealing with the public. Sorry but I went somewhere else where they needed and appreciated my business. Sad someone isn't overlooking the associate on customer service training . I assume management won't respond to my displeasure but should address internally. Unhappy in Damascus!

Finally a store that carries the HP Ink Jet cartridges I need and office supplies at a reasonable…read moreprice. Sign up for membership rewards and get decent discounts!

This is a convenient location for me to use. Like most UPS stores, the location has a small…read morefootprint. There are two associates available now, most of the time. They also offer many services, they are NOT the post office. Similar to being in line at a bank, customers usually need guidance and instructions to get what they want. And the staff can't rush customers. But they do deal with many rude customers. I go there not expecting a "fast food" experience. Since I am also at the USPS PO often, the service time there isn't any quicker. Same if you have to wait at FedEx for assistance.

Terrible customer service, long lines, terrible experience. The older gentleman should be nicer…read morewith customer since as customer we are patient with him with long waits

Very quick to setup an appointment and reasonable price. The guys knew what they were doing and got…read moreboth air ducts and dry vent cleaned out quickly.

only cleaned unit did not clean the ducts i still have dust blowing from the air ducts very poor…read morebusiness

I stopped by to mail out a letter today. The staff was really friendly, and the location was super…read moreconvenient!

Great customer service! The entire staff was friendly, professional and took great care with…read moremailing my daughter's wedding invitations. Loan was extremely helpful! She answered all of my questions, and gave us all of our options. She even reached out with a follow up phone call to make sure I was satisfied and to tell me to reach out with any updates on deliveries. I highly recommend this business!

Hired C&F to pack and ship family heirloom furniture to TX and AZ from MD…read more The collection included About 20 pieces including a bowed front glass China cabinet, framed mirrors, tables, chairs, bookcases, and accessories in excellent condition. Overall it was an excellent experience- really impressive performance really. I've previous top- notch experience with C&F so my expectations were already high. Yet to say they super exceeded my expectations this time would still be an understatement. The pickup crew was professional which instilled confidence. Communication on shipment status was good. Their advice on how to prepare, ship, and insure was valuable.......overall, just as you'd expect from a quality organization. There was a delivery issue- not C&F's fault- yet they stepped up to take care of it. Wow! This was a big deal as it demonstrated how committed C&F was to customer satisfaction. Incredible really. Even Dave L. called afterwards to check on my satisfaction. Wow! As for value....... The quoted price was accurate, and they waaay over delivered IMO. So, I'll continue to trust C&F without any concerns. Thanks C&F I'll be back

We recently used Craters & Freighters of Washington to ship family China to our daughter in St…read more Paul, Mn from Northern Va. What an excellent company to deal with, from the initial online quote request to the final delivery of the China! We had online updates throughout and the office staff could not of been more helpful.

I had a blackboard easel that I needed to ship home from Gaithersburg, 48"X34"X10". I stopped in…read moreand spoke with Aiman on November 4th, and was assured that they would be able to make a box and ship it. On Sunday, November 5th, I brought the easel to the store to have it boxed and shipped. Unfortunately, I did not get the name of the gentleman who assisted me on Sunday afternoon. He was certainly dismayed to see me arrive with the easel, but was wonderful, and worked hard to get it boxed and ready to go. Many thanks for the great service, while balancing the needs of the other customers who arrived while he was working on my package. The easel arrived today, right on schedule and in perfect condition. Thank you for the excellent service!

Visited for notary. Love that no appointment is necessary and can get everything done within…read moreminutes. Staff was all very friendly at this location