Associate behind printing dept addresses me while head down and asks me what I needed . She told me to wait as she was with another client. I was in no hurry so I waited. Once free she stated" we are not taking printing requests now because I have too many Amazon returns, besides being busy and rude staples is an office and printing facility- so you overlooked my needs while working for Amazon ! The manager should get this woman off the counter and not dealing with the public. Sorry but I went somewhere else where they needed and appreciated my business. Sad someone isn't overlooking the associate on customer service training . I assume management won't respond to my displeasure but should address internally. Unhappy in Damascus! read more

Finally a store that carries the HP Ink Jet cartridges I need and office supplies at a reasonable price. Sign up for membership rewards and get decent discounts! read more

Staples - Printing Services Near Me - Germantown, Maryland

I don't have any complaints here. They handle my business needs asap. Anytime, I need cards made etc this will be my first stop regardless of the distance. Their quality of cards beat Vistaprint or gotprint. Best time to stock up on school supplies is late July or August. There are always employees nearby ready to help. I needed to print something from my phone, no problem. I love using their business center. When my printer decides to act up and I need to print important documents, you can come here to print. You dont need to bring usbs or cables if your printing from your phone. You email code and that document is sent to their printer, the cost is .30 cents. They are more efficient and affordable than FedEx. They carry all your office needs and supplies, however mailing supplies its cheaper at the dollar tree. However, this the best spot to buy reams of paper or HP ink. read more

I came to staples for one simple task of dropping off a UPS package. I made my way to the front cashier to ask where I should drop off the package and he directed me to the copy center. Once there a lady greeted and helped me right away. Upon leaving, a different young gentleman was nice enough to tell me to have a nice evening and thanked me for my visit. It's important to recognize nice, friendly service. Job well done! read more

I had been seeing all over the news that Staples was offering free laminating services for COVID-19 vaccine cards. I went to my local Staples in Germantown MD and was told they are no longer doing it. Despite the fact that several friends had it done the same day at other Staples. I was charged 2.75 and when I contacted customer service was told that if they said they weren't doing it at the store, then they weren't doing it. Thanks. read more

This is my go to store for purchasing office and shipping supplies. I often make copies and ship items too. The store is a great substitution for remote employees! The selection of pens, paper and office equipment is great. Staff is always friendly and ready to assist you. read more

We've been going to this store for print and copy services for over ten years, and I'm sorry to say we won't be going back. While the employees are friendly and helpful, the new policy seems to be to charge a rush fee to any job you want back within 24 hours. I was able to print several documents off of a USB drive at the one self-serve machine that was in operating order. The machine itself is very slow and clunky, but it eventually got the job done, with the exception of a word document I needed to print. The employee told me that a virus infected the machine, and now it won't print word docs. I asked if I could get four sheets printed behind the counter, and was told there'd be a rush charge. No way. I told them I'd go to FedEx instead. The machines are FedEx are very fast and user-friendly. Staples may be doing well with its online print job ordering business, but it comes at the expense of its walk-in customers. I'll be going to FedEx from now on. read more

Came here to drop off a Happy Returns item. They were unable or unwilling to accept the package and completely unhelpful. It made for a very UNHAPPY afternoon. read more

I've been in here twice. Once, because I didn't know any better. The second time? I guess I am a glutton for punishment. I don't find that this store is set up very well, and I have a terrible time finding anything and that includes shopping carts. Good luck getting any help either. The store is dingy and not clean at all. It's a miserable shopping experience. The prices are better than Office Depot, but I just can't make myself go back there simply to save a few dollars. read more

I looked online to make sure they had the Nexus 7 tablet. Their site said yes and I went over. The person working the floor said at 1st they had them but they weren't unpacked and asked if I could come back later. After saying no, he asked me to wait while went to see if he could get one out. 10 min later he signals me to the checkout. While checking out I notice that it was the wrong one. So I asked the checkout guy to grab me the correct one. He went to the back and came back saying there didn't have any. I mentioned the website having them listed as in stock and he gave me some excuse that the website doesn't actually mean in-stock on location or some nonsense like that. I complained on twitter and was contacted by Staples. They said that store was contacted and they were in stock if I would go back over. By then I had enough. I asked if they would free ship me one overnight and I'd be happy to pay full price. That wasn't an option. So, I got up from my computer and 45 min later I had what I wanted from Office Max. Never going back to this location again. read more

The service is pretty good. Seems to get better with every visit. Sold me a bad printer cartridge for home printer. Kind of annoying as I was printing a large amount. The return was easy, and quickly replaced. The rewards program is great for small businesses. Thus place seems well stocked in my opinion. Reasonably priced. read more

Wanted to print a return label there. The clerk who initially helped me was very nice , apologized for the poor reception in the store, and asked the manager if we could use one of the computers to log into my email so we could print out the return label. The manager, a tall thin guy with black hair( wished I had gotten his name) was very rude, and proceeded to tell us he "couldn't do anything for free " and went on about how "there is a cost for everything " in an condescending tone. Forget it. I won't be back. What a jerk! read more

I went in looking for office supplies and Sean was great. He knew were everything was had great customer service skills. I hope when I go again he is there to provide me with the great customer service he provides. read more

I purchased a laptop around Christmas from this store. It was a supposed to be an excellent computer at a Huge mark down! It was $350 after a $50 mail in rebate; down from $750. However, the laptop I received was a lemon. Due to purchasing this one at Christmas time and things not being opened right away at the holidays it was beyond the short 14 days grace period you have to return the computer before I opened the box. The staff was friendly enough and expressed their condolences that they were unable to refund, exchange, or assist with any technical difficulties as I had not purchased the $200 insurance which would only have lasted one year on a $350 laptop. This was my first and last time ever purchasing a laptop at Staples. And to top it off, the $50 rebate never arrived. I used their tracking system and after 9 weeks of it being processed by them, it simply disappeared and now says "The rebate could not be found. Please try again." read more

This is a review towards the UPS that is located within staples. I'm not the type of person to get mad and I understand that it's a drop off location but it was never stated. Went in asking if they had UPS boxes, they said no we had to purchase a regular box and bubble wrap. Ok that's fine. After paying for the box and bubble wrap we led back to set up our package and we didn't have tape so we asked if they had any. As you would notice, " nope you have to buy that" . I was done. I could not believe I had to spend money to buy tape!! I just needed the tape for one thing but they could not give it to me because they don't provide tape for packages. Also they were a bit rude and snickered a bit just cause I wanted to send glasses saying " we aren't liable for you stuff". Honestly if you're trying to take my money for things I don't need , like the tape, I'm out. I left with my stuff and went to another location who really cares and who actually didn't charge me for using their tape. Plus the other official UPS actually did all the packaging for me, including taping. The other Official UPS I went to actually cared about my package stating what was in it and keeping it safe. Never coming back to this location again! UPS customer service needs a lot of fixing. read more

Rude lady in the copy center. No point taking UPS packages here as half the time the machine is broken, the employees are too lazy to even help, or they can't accept packages as their tiny bin is full. No wonder businesses like Amazon are taking over what's left of Staples. read more

HORRIBLE CUSTOMER SERVICE! I would definitely give no stars at all if I could. This Staples location in general definitely needs more friendlier employees if possible. I took a visit on a Monday, came back on Wednesday, and the same sales associate had helped me as well. I asked questions, and I got rude responses back in return. He even denied helping me the Monday that I had come in too saying that he didn't work that day, and I'm positive that it was the same person because on his bitter attitude in general! After he so nicely "helped" my boyfriend and I, he goes behind the counter, and it seemed like he was talking to someone about us in broken Spanish. My boyfriend is Hispanic, so he did understand what you were saying! Thank you so much for your assistance in absolutely nothing! read more

Thank you Raul for helping me purchase my printer today! You were able to answer all of my questions (and I had a LOT of them!) and thank you also for looking to see if there were any businesses that had the printer at a lower price for your price match guarantee. read more

Do not buy anything from Staples, customer hostile policies are in place, especially Quince Orchard store. Worst merchandise return policy ever was communicated to me from the manager of this store. Here it goes, If you have lost your receipt (life happens) then they will give back lowest historical price of the merchandise when you try to return it. In my case they said they will give me back 20% of the price I paid. So if you buy a office chair or a printer worth $1000, as soon as you get out of the store and lose your receipt in parking lot, they will happily take it back at black friday price of two years prior i.e. $50. In this age of data science, they will not look at recent price of the merchandise but historical lowest ever. Never gonna buy anything ever from Staples, they do not carry anything specific anyway which cannot get from Amazon or walmart at same or lower price. They make money when they sell stuff to you and then they make money when you return them too. Staples are aptly going out of business !!! They do not belong to market anyway with policies like this one...... BTW you can read this on fine print of the back of your staples receipt...... read more

I came here to buy ink for my dads printer and I when I couldn't find it I asked the manager for help but he gave me an attitude and I said never mind I found it. Then when I went to purchase the item the manager was the one at the checkout and I asked if I get credit for the old ink I had with me and he said I have to sign up for this card, so I did and then instead of him checking out my stuff he gave it to the new girl to check out my stuff. So with that experience I will never go to that staples again. I always expect great customers service but I guess that's hard nowadays. read more

The computer credit card machine never works. The manager has very bad customer service abilities, she is rude and cant hndle little issues. The worst read more

I've had business cards, hats and signs printed at this location for our business. I have always been very happy with the final product! I only gave 4 stars because sometimes I am unable to find anyone on the floor to help me when I am not able to find a specific item. read more

I was in your Germantown store in the Milestone Shopping Center earlier this week and was assisted by your very friendly associate Jonathan Hurtarte. I was there to gather information and had a lot of questions, and Jonathan was both patient and knowledgeable. For the one question I had that he couldn't answer, he was quick to seek assistance to get me an answer. it was a great experience, and I will look for Jonathan any time I need anything from Staples! Debbie T. read more

The Manager of this staples is the "Most Professional , calm and very attentive person I have ever seen. His name is Andre..Store#0697. This African American,young man was so attentive and so calm even when I was upset at the store.Thank you for having such a great Manager!! 10 Stars for him. read more

When you haave something customized here at least the locaiton in Germantown, MD they are fast with it. !

Wish I could review management and cashiers differently. I was helped by two extremely sweet gentlemen behind the counters but unfortunately my experiment with the manager was a different story. If you treat your customers like criminals you will lose your customers. I went in to purchase 7 gift cards for end of the year teachers gifts. Typically I get them from Wegmans but Amazon gift cards are in short supply this time of year. The young man politely told me he needed a manager to process the gift cards. Unusual sure but I figured the manager might need to authorize something in the computer to release the gift cards. The gift cards were not the highest domination only 25 each but I thought ok this young man is only doing his job. When the manager arrived he said I need your credit card and drivers license, no hello or even a thank you. When I told him I purchased many gift cards in the previous years and never needed to show my ID he stated well every store is different. Well sir, you're right every store is different and I will take my hard earned dollars to places like Wegmans where they treat their customers and neighbors with dignity and respect. read more

The most helpful sales people of the day. While having to wait 2-3 weeks to get my laptop back from Micro Center, I went to UMD for the remainder of the day (~70 minutes). I got to Staples a little before closing. Reno helped me. An ASUS Notebook PC sale was ending COB. I bought it w/2 year extended warranty/accident protection. Other than theft, it is covered. If it takes more than two days to fix they will give me a gift card for the amount of purchase. That folks, is a warranty! read more

Really deserves less than one star. Went there a few days ago during the morning and simply needed a drawing enlarged from 6" to 12". Was told by the representative at the Copy Center that there was a couple of people ahead and that they couldn't do my request until 8 pm that evening. Although I could pay extra and get "bumped up". Just called there now and spoke to Tommy, the manager. Explained by prior experience and asked would it be the same if I came today. He said yes, that is our policy now. Well, my policy is not to do ANY business with stores that promote and endorse such poor customer service. I work out of my home and had used Staples for my business supply needs for over a decade. Never again! There's too many other stores that actually care about providing their customers quality customer service. And of course, there's Amazon who is less expensive than Staples on everything. read more

Some nice people, some not. Most of them don't know much about what's going on in their own store. I ordered some engineering prints and they didn't rotate the images and still tried to charge me the entire price. Most of the copy/print machines don't work and they staff don't bother to try and help. They mostly wander around and say they're too busy to help you. I use Staples for most of my printing across the country but I'll make sure not to come back to this one. Just save yourself time and grief and go somewhere else. read more

Staples on Frederick Road is a solid shop. They have all the inventory you have come to expect at a Staples, including a full service copy center. Their technology is good. Their staff are courteous and professional. Parking is easy and accessible. I have generally not had to wait excessively long in lines at the register. I give this Staples a thumbs up. read more